Heartwood Homes St Albans reviews

★★★★★ 5/5

Google

I cannot recommend Heartwood Homes highly enough after the seamless purchase of our new home. From the very first viewing to collecting the keys, the team demonstrated a level of professionalism and genuine care that is rare in the industry. What could have been a stressful process was made incredibly manageable thanks to their clear communication and expert guidance. If you are looking for an estate agency that combines deep market knowledge with a personal, 'human' touch, look no further than Heartwood Homes. A huge thank you to Will, Jon, Becky, and all the team. :-)

Karen · 16 February 2026

★★★★★ 5/5

Google

I 100% recommend Heartwood Homes to anyone looking to sell their home. After a very long journey, Jon and Will took us under their wings and looked after us from start to finish. We even got more than we expected. So glad we went with them for selling our difficult to sell flat. I have no words to describe how greatful we are to have your support even when it took us longer than expected to move to our next home. You made mission impossible possible. Thank you for going above, for bringing us into your inner circle and making us feel like family of Heartwood homes - Maryqueen

Kiss · 16 January 2026

★★★★★ 5/5

Google

We dealt with Will from Heartwood from a Buyers position and he and Heartwood were brilliant. They were always helpful in trying to do what they could to move the transactions along especially as the agent who sold our property seemed uninterested in communication with the Chain! Would definitely use them if we ever moved house again.

Nick · 16 February 2026

★★★★★ 5/5

Google

The Heartwood team were brilliant throughout the process of buying our home. Communication was great, we always knew exactly what stage we were at. Luci and Becs were great and made buying our home an absolute pleasure!

Andy · 13 April 2026

★★★★★ 5/5

Google

I initially spoke to Jon back in 2020 and had a really positive feeling about him however we ended up listing with a different agent as they had previously sold our property and we were interested in one they were selling. Worst mistake I could've made and I should've gone with my gut, ultimately we decided not to sell at that time but I knew that when we did Jon was the first person I would be calling. Jon was so helpful with the valuation of our property as well as providing vital insight into properties we were looking at in the area. Once the property was on the market Luci, Harry and Will were amazing with the viewings and all the aftercare that followed once we had a buyer. Luci in particular was so proactive when it came to chasing solicitors and making sure we moved towards a completion date. She also had to put up with a lot of my woe is me "This is never going to go through it is all going to go wrong" which I am very appreciative of (Sorry!). I genuinely don't think I've had an experience with an agent that comes anywhere near this (as both a buyer and a seller). They genuinely care about you and your family beyond just making sure the house sells, we cannot thank you enough for the support and hard work.

Charlie · 11 December 2024

★★★★★ 5/5

Google

We recently sold our house with Heartwood Homes, and we couldn't be happier with the service we received. After a frustrating experience with a big corporate estate agent Jon, Luci and the team were a breath of fresh air. From start to finish, the whole team was absolutely fantastic. They are genuinely lovely people who clearly care about their clients and go above and beyond to ensure your move is a success for you. Their communication was spot on, timely, clear, and always delivered with a personal touch. They really made what is a stressful process much easier, showing genuine care for our experience throughout. We felt supported every step of the way and Luci especially helped us through some difficult negotiations. We would wholeheartedly recommend the team to anyone looking to sell their home.

Stacey · 8 December 2024

★★★★★ 5/5

Google

Jon and his team provide a fantastic and personal service. The unifying theme is excellent communication; amongst themselves, with us and with the prospective buyers. They were all completely on top of each stage of the sale, irrespective of who it was we had last spoken with. They provided comprehensive details of everyone who was viewing the house and gave us full feedback afterwards. Heartwood Homes delivered a sale exactly as they said they would and we would thoroughly recommend them

David · 24 November 2024

★★★★★ 5/5

Google

We just moved with Heartwood Homes and it was honestly the best moving experience either of us have had, from start to finish. The team were always so friendly and accessible, Jon even helped me give my toddler dinner when he came to evaluate our house! Not only do they treat you so well, they get the job done too. We got asking price on our house and we had moved within 7 months of listing. Couldn’t have asked for better and cannot recommend them enough.

Sophie · 2 April 2026

★★★★★ 5/5

Google

After a number of very negative experiences with estate agents over the years, we found Heartwood Homes an absolute delight! Their approach is a real breath of fresh air. Luci in particular was outstanding. She was incredibly responsive, caring and hard-working. She truly went the extra mile to get us over the line with our first house purchase. There aren’t enough stars for how great Jon and his team really are!

Rhiannon · 25 July 2024

★★★★★ 5/5

Google

We had such a wonderful experience working with Jon and his team. From start to finish, they made the home-buying process smooth, stress-free, and even enjoyable. They were always available to answer our questions, provided clear guidance …

Erion · 16 September 2025

★★★★★ 5/5

Google

Highly professional house sale I had a fantastic experience with Jon and his team at Heartwood Homes during the recent sale of my house which they managed to sell at the full asking price. Heartwood Homes truly went above and beyond in managing a long chain of buyers and sellers, making the process incredibly smooth and, on the whole, stress-free. One simple example of standout service was when I asked them to help me dispose of an old sofa; they took care of it seamlessly. They also assisted in storing some pictures for me, very much showing their dedication to their client’s needs. The garden was also in need of some attention, and Heartwood Homes again took it upon themselves to ensure it was in top shape, removing some unwanted items. Their professionalism throughout the entire process was remarkable, and I felt confident in their expertise. The fact that they utilised WhatsApp for communication was a game-changer. It allowed us to stay in the loop at all times, making the selling experience highly efficient. Heartwood Homes is a top-notch traditional, and yet modern, estate agency, and I would highly recommend them to anyone looking to buy or sell a property. They truly go the extra mile for their clients and understand the meaning and value of good old-fashioned service. Many thanks to you all.

Susan · 12 November 2023

★★★★★ 5/5

Google

Heartwood Homes were recommended to me following the most appalling experience with a well known multi branched High Street agent in St Albans. Heartwood were totally supportive to make the transition run smoothly and offered an outstanding level of service from the very start. The big difference for me was that I truly felt we were all in it together; a far cry from my previous experience. Their marketing was thorough, efficient and honest. After launch, we had the first viewing within hours and seven more in the first 10 days, at which point we secured a buyer. The sale completed within 3 months. I urge you to meet Jon and the team as it is an opportunity and experience not to be missed!

Adrienne · 12 November 2023

★★★★★ 5/5

Google

We couldn’t recommend Heartwood Homes highly enough! Jon and his team were absolutely brilliant from start to finish. Selling a house and moving is always a stressful process, but Jon guided us through every step with care and professionalism. He worked tirelessly to keep the whole chain informed and on track, ensuring everything progressed as smoothly as possible. When we encountered a blip along the way, Jon’s calm, reassuring approach made all the difference, he kept us positive and helped us navigate through to a successful outcome. His knowledge, dedication, and communication were exceptional, and his entire team were always helpful and responsive. If you’re looking for an estate agent who genuinely cares and goes above and beyond, look no further than Heartwood Homes. Thank you so much, Jon and team!

Ian · 25 March 2025

★★★★★ 5/5

Google

Just wanted to share the fabulous experience of working with Heartswood Homes. Their effective and timely communication, knowledge of the market and customer focus differentiates them from anyone in the market. A fresh approach which I can't praise more highly. Thank you to Jon and the excellent team, Luci, Harry and Will. Here's to your continuted and deserved success

Gregor · 3 October 2024

★★★★★ 5/5

Google

I would like to thank all the team at Heartwood Homes for their friendly and personal approach when selling my home. This was my first time selling and I was unsure of the whole process, but I was in safe hands with Luci, who kept me up to date and never made me feel pressurised into making a quick decision. Thank you Luci, and Jon, and all at Heartwood Homes. I would highly recommend you to anyone selling or buying.

M · 10 June 2023

★★★★★ 5/5

Google

Jon and the team at Heartwood Homes are absolutely brilliant and we would highly recommend! As first time buyers we thought the process would be very complicated and stressful but due to the efforts of the team at Heartwood Homes we had a great experience with no stress or issues. We received regular updates on the status of our purchase and the sellers situation and the team at Heartwood Homes would also liase with our solicitor to ensure the process was moving along as planned. All of this meant that we were well informed the whole way through our process and this kept any delays or stress to a minimum. The team at Heartwood Homes were very professional and friendly at all times, we felt that the team personally cared about our situation from start to finish and we had support at every step of the way. Thank you so much for helping us purchase our first home and supporting us in such a kind, friendly and approachable way. We know that our great experience in purchasing our home was down to the hard work and dedication of your team.

Monika · 10 June 2023

★★★★★ 5/5

Google

We had a wonderful experience buying our first home through Heartwood. From the first viewing, Kayleigh was informed, helpful and proactive - the best service we received across a number of viewings with different agencies. During the negotiation phase, Jon was very open with us which made the experience much more pleasant. The team kept us updated throughout the process and were always quick to answer any questions we had with transparency and a smile; as first time buyers this was much appreciated. The fizz and cupcakes on completion were a nice touch too! I’d thoroughly recommend Heartwood to anyone looking in the St Albans area.

Riona · 10 June 2023

★★★★★ 5/5

Google

Heartwood Homes aren't the cheapest option for selling in London Colney but we chose them because we thought the good service would be worth the extra cost. We were right to do so. Jon and the team put a lot of time and effort in and were always available to advise us when needed. They aren't just interested in selling your home, they want to get the best price and option for you. highly recommended.

Hannah · 10 June 2023

★★★★★ 5/5

Google

Selling and Buying a property can be a stressful and challenging period but Heartwood homes made the process as calm and efficient as possible. Luci and John were amazing (as were the rest of the team) and held our hand throughout the process. We could not have asked for a better company to work with

Adam · 25 July 2024

★★★★★ 5/5

Google

I found this agency while searching to buy a property. From the start, Jon was very attentive, approachable and prompt. Being new buyer in England, Jon guided me at every stage. The best thing about this agency, Jon was always available whether it’s weekends or late evenings. It took pressure of me with my busy schedule. In fact, I found his services more reliable and professional than the lawyers services. Keep all the hard work Jon. Looking forward to work with you again for next property. Thank you .PositiveResponsiveness, Quality, Professionalism, Value

S · 25 August 2022

★★★★★ 5/5

Google

From the moment we instructed Jon from Heartwood Homes we were in really safe hands. A buyer was found very quickly. Thankfully it was a buyer well vetted by Jon and his team and well suited to the property. Luci was exceptional at keeping us updated on sales progression progress. The 2 most important aspects of selling in our view is to find a good well vetted buyer that is suited to your property and to have a really good sales progression set up and the guys at HH have got that absolutely on point 👌🏻 Thank you guys 😌PositiveProfessionalism

D · 25 August 2022

★★★★★ 5/5

Google

Jon and Luci were wonderful to deal with right from the very beginning when we purchased our property. When issues occur, as they invariably do in this process, they handled things with good humour, instantly and with a huge amount of industry and local know how. Easily handling each twist and turn with a smile. Nothing was too much trouble and we always felt like ‘the client’ although technically, the vendor was. Will recommend them wholeheartedly and will certainly let use them again, if they’ll have us, Thanks both!PositiveResponsiveness, Quality, Professionalism

Dave · 25 August 2022

★★★★★ 5/5

Google

We first met Jon after 6 months of (unsuccessfully) marketing our property with a large high street chain estate agency. We realised that more care was required to select a new estate agent with the expertise in shared ownership and leasehold matters necessary to find the right potential buyers for our property. We spoke to several agents before making the decision to sign up with Heartwood Homes. From our first conversation, what really differentiated Jon from the other agents we spoke to was his knowledge of the local market and generosity with his time on that initial meeting which meant that we felt confident moving forward with Heartwood Homes. Professional photographs were taken and within a week of the property being back on the market we achieved multiple viewings and an offer which resulted completion. I’m sure the difference here was made by Heartwood Homes matching the right buyers for our property. Jon was on hand throughout to offer guidance and reassurance throughout this complex property transaction. We have no hesitation in recommending Jon and Heartwood Homes. J&NPositiveResponsiveness, Quality, Professionalism

Tithe · 25 August 2022

★★★★★ 5/5

Google

It was great selling my home with Heartwood Homes, selling property is stressful but Jon, Luci and team made it stress free. They are friendly, communicate the progress of the sale and are always there to answer a call or reply to an email. We had complications with the lease but Jon and the team handled it expertly keeping us updated at all times. I would definitely use them again.

Glenn · 10 June 2023