Connells reviews

★★★★★ 5/5

Google

My fiance and I wanted to take a moment to leave a review and express our appreciation to Dylan. We're still in the midst of our home-buying journey, so this isn't a review based solely on the excitement of receiving the keys, but rather one of genuine appreciation. From the very first phone call I had with Dylan to request a viewing, he was warm, friendly, professional, and incredibly knowledgeable. He guided us through the property tour with insightful information, offering helpful advice and never once making us feel rushed or under pressure. There were no sales tactics or games, just a truly skilled professional who knows his craft. Dylan also helped facilitate a second viewing, where he made both sets of parents feel at ease and confident in the process. His approach was reassuring and thoughtful, showing his commitment to making this experience as smooth as possible. We're excited to move forward and have decided to make an offer, but we wanted to take a moment to thank Dylan for his expertise, patience, and the genuine care he brought to the entire experience. Thank you!

Beth · 9 April 2026

★★★★★ 5/5

Google

I had the absolute pleasure of working with Sam St John and Carmen Pollard while selling my house in St Albans, and I truly cannot recommend them highly enough. From start to finish, they were both outstanding. Their professionalism, dedication, and attention to detail were evident at every stage of the process. Selling a home can be stressful, but Sam and Carmen made everything feel smooth, organised, and completely under control. They kept me informed throughout, responded quickly to any questions, and always made me feel like a priority. What really stood out was their genuine commitment to customer satisfaction. Nothing was ever too much trouble, and they consistently went above and beyond to ensure everything was handled perfectly. Their eye for detail and thoughtful approach gave me total confidence that my sale was in the best possible hands. If you’re looking for estate agents who are knowledgeable, proactive, and truly care about their clients, I would wholeheartedly recommend Sam St John and Carmen Pollard at CONNELLS. They were simply amazing.

Heidi · 15 March 2026

★★★★★ 5/5

Google

I would like to give Carmen a five-star review. I have been working with her for approximately three months, and I cannot recommend her highly enough. She has consistently demonstrated tenacity, dedication, and professionalism throughout the entire process. Carmen is always proactive and ensures I am among the first to know when a new property becomes available. She is a true go-getter with an exceptional work ethic and a genuine commitment to her clients. I have no doubt that Carmen will continue to achieve great success in her career. I would strongly recommend her to anyone considering using her services.

Jade · 15 March 2026

★★★★★ 5/5

Google

Thank you to Carmen!!! We just wanted to say a huge thank you for everything youve done to help us find our dream home. Your dedication, patience, and genuine care made the whole process feel so much less stressful and even exciting at times! You really listened to what we were looking for and went above and beyond to make it happen. We couldn’t be happier with where we’ve landed, and we truly couldn’t have done it without your guidance and support. Thank you again for all your hard work and for being such a pleasure to work with. We’re so grateful. Jess and Ken

Jessica · 15 February 2026

★★★★★ 5/5

Google

Here I wanna to express my appreciation to Carmen pollard. She is very helpful and kind. Even we are the first time buyer in uk, we hv a lot of questions about the property and the procedure of purchasing. Even we hv viewed for 3 times before made the decision of purchasing. Carmen was also very patience to us and answered us promptly and clearly. Highly recommend her to u all!!

Amber · 15 February 2026

★★★★★ 5/5

Google

Thank you so much to Carmen and Sam for their hard work on getting my property sold. There have been bumps along the way, but Carmen and Sam have helped me through them, and worked hard to ensure that my sale went through successfully. I really appreciate their hard work, and would definitely recommend them to anyone thinking about selling (or buying) a property!

Tess · 18 March 2026

★★★★★ 5/5

Google

Shout out to Jamie Ward for his help in securing our new home..he was so professional throughout and really helped us through the whole process and through the chain we were in. Would definitely recommend Connells if looking to buy a new home. They were very professional and helped us so much throughout the whole process.

Amanda · 16 September 2025

★★★★★ 5/5

Google

We had a fantastic experience working with Dylan Carey in St Albans. From the start, he stood out for being sincere, direct, and genuinely helpful, a refreshing change from many other agents we encountered. What really impressed us was his willingness to go above and beyond. On the day of our viewings, we were travelling with large luggage as we were heading straight to the airport. Without hesitation, Dylan offered to drive us to the next viewing, even though it was with a different colleague. That level of care and initiative is rare. In contrast, other agents we dealt with wouldn’t share contact details, showed little flexibility, and generally did the bare minimum. Dylan’s approach was completely different, proactive, thoughtful, and client-focused. We wouldn’t hesitate to recommend him to anyone looking for a reliable and genuinely committed estate agent.

Catalin · 25 March 2026

★★★★★ 5/5

Google

Excellent service at Connells in Marshalswick. Jamie was excellent to deal with whilst buying the property. Nothing was ever a problem and he helped us at every point during the process. Many thanks again for the excellent 5 star service.

Liam · 15 December 2025

★★★★★ 5/5

Google

My husband and I have recently had an offer accepted on our dream house through Connells. Both Carmen and Sam in particular have been extremely supportive and helpful throughout the process so far. As first time buyers, this has been invaluable and we have felt very reassured. We feel that they have gone above and beyond to make us feel comfortable, they have kept us up to date and we have never felt pressured throughout the process.

Lara · 15 February 2026

★★★★★ 5/5

Google

Great service all round and Jamie Ward was very helpful in buying my first home, he was always quick to help and sort things out when I needed him Would highly recommend

George · 15 January 2026

★★★★★ 5/5

Google

Fab team at the Marshalswick branch. Great and timely communication, friendly and above all they deliver. Thanks Carmen, Sam, Caroline especially.

V · 15 February 2026

★★★★★ 5/5

Google

Dylan at the Marshalswick branch has been absolutely fantastic throughout our home buying process. Once we enquired about a property, he was prompt in setting up multiple viewings and helped us understand much more about the building, its history and the local area. His expertise and professionalism made our house search smooth and enjoyable. Will definitely be recommending to our friends and family!

Noah · 15 February 2026

★★★★★ 5/5

Google

Connells have been brilliant with both our sale & purchase of property - our first meet with them was when viewing our onward property - we were shown around by Carmen and she was beyond helpful as has continued in the process to be fantastic - always helpful, reliable and friendly and a pleasure to work with. Thanks again.

Sophie · 15 February 2026

★★★★★ 5/5

Google

We have been very impressed with the team at Connells Marshalswick, having dealt with other estate agents in the area and not having a great experience. Jamie & Sophie made a stressful process stress free. We couldn’t recommend Connells enough.

Oliver · 25 February 2025

★★★★★ 5/5

Google

If I could give Carmen more than five stars I would! She has been outstanding. Her professionalism, warmth and dedication are unmatched. She went above and beyond at every stage and I felt genuinely supported throughout. Absolutely recommend her to anyone looking for an exceptional estate agent

Emma · 15 February 2026

★★★★★ 5/5

Google

Dylan done a last minute viewing for us and he was so helpful and really sold the property to us. Very nice man who I would highly recommend and he is very good at what he does. We can’t thank him enough !

Jason · 15 March 2026

★★★★★ 5/5

Google

Very pleased with how Sophie and her team manged our recent sale. They had good communication throughout both with ourselves and the other agents in the chain. They were friendly and offered good advice. We would have no hesitation in using Connells again.

Tony · 19 July 2024

★★★★★ 5/5

Google

Emily has been just amazing at supporting us to find a rental property that suits us and our rather scarily fast approach move. She has been so personable and a joy to deal with. A real star!

Sarah · 17 October 2024

★★★★★ 5/5

Google

Connells in Marshalswick have been superb in guiding us through our purchase as first time buyers. Our initial viewing of the property with Leonie Morris was professional and informative. We had plenty of questions about the buying process which she was able to answer is a way which made sense to us. The Branch Manager, Sophie Bailey, is another member of the team to highlight as she guided us through the purchasing process with professionalism. She kept me informed at every stage of the purchase and explained each step with great detail. Sophie and Leonie have made our first purchase a lot easier than it could have been, thank you! Highly recommended!

Luke · 10 June 2020

★★★★★ 5/5

Google

Costas and his great team.Costa made the selling process so easy and helped me and my partner understand what was happening every step of the way.I was so nervous and his made me calmed and explained to me there is no worries.Every time we …

Pavlina · 16 April 2024

★★★★★ 5/5

Google

Connells team and in particular Costas has been very helpful in mortgage advice. They are very friendly, professional, eager to help and got us the deal suitable for us. They also helped with building insurance. We are impressed with excellent service and easy communication. Thank you to Costas and colleagues.

Ashirwad · 13 September 2023

★★★★★ 4/5

Google

Want to say a big thank you Jamie Ward for the professionalism and helpfulness he’s shown on our sale. Nice chap to deal with ☺️.

Craig · 17 October 2024

★★★★★ 1/5

Google

I had the worst experience with Connells Marshalswick. I felt that I need to write this review so that what happened to me does not happen to anyone else. I contacted Connells in September 2022 and they came and carried out a valuation. I was given a good rate and I was happy to sign with them. During discussions, Connells informed me that I would view and have the ability to approve/amend any description and photos before my property goes live on the market. I also paid them £50 for an EPC inspection. They offered this as part of the service and it made sense at the time to let them arrange this. The EPC was booked in for 4th October 2022. The photographer was scheduled to attend on Monday 3rd October 2022 at 1pm. On 30th September 2022 at 16.25, I was made aware by a neighbour that my property was listed for sale on Rightmove. I was sent the link and to my surprise, my property was listed with a photo of the front. I have no knowledge when/how this picture was taken as the photographer was not due to come yet. My car was not on the driveway which meant that someone came round when I was not home to take the photo. The description would not have met my approval and was very basic. For example, under the subheading Garden, it only states 'timber shed'. I would never agree to one bad quality photo either. I was very upset especially as Section 7(a) of the Code of Practice for Residential Estate Agents states that a property must not be put on the market without permission from the seller. I contacted Connells Marshalswick immediately at 16.54 on 30/09/22 to speak to them about this and find out why this happened. I was informed that both Sophie and Laura were unavailable. I explained my concerns. The person I spoke to said that its strange that this happened but she could not help me. She proceeded to tell me that my concerns will be passed onto the Manager Sophie and that she will call me tomorrow morning. Days later, no one contacted me. I read the contract and saw that I had a few days left to cancel (14 day cooling off period). By this point, I had lost trust and confidence in Connells and I sent an email and letter to them cancelling the contract. I also requested as per refund policy, for my £50 to be returned. I further made a complaint to head office. Prior to signing with them, they would be in regular contact and now when there was a problem I could not speak to anyone. Connells head office acknowledged my complaint. As my refund was not mentioned, I rang the EPC company who confirmed that Connells had cancelled the appointment. They also informed me that Connells have not paid for the EPC. I made further requests for my money back but nothing! I did not understand why they were refusing to give me my money back? I contacted my bank and disputed the payment. Within a few weeks, my bank found in my favour and gave me my money back. What a horrible experience. I have evidence to back up this review as I know that it may be hard to believe that a company can act this way. I do NOT recommend this company.

Rudi · 10 June 2023