Collinson Hall St Albans reviews

★★★★★ 5/5

Google

We had a fantastic experience with the Ciaran and Michèle who helped us purchase our new home. From start to finish, they were professional, friendly, responsive, and incredibly helpful. They were excellent at keeping us regularly updated throughout the whole process and were proactive in chasing the other parties involved whenever needed, helping to keep things moving and speed up the process. Their communication, patience, and dedication really made a difference and helped make what could have been a stressful experience much easier. We’re incredibly grateful for all their hard work and support in helping us get into our new home. We would highly recommend them to anyone looking to buy or sell a property. Thank you for everything!

Natasha · 11 September 2026

★★★★★ 4/5

Google

They were always professional, helpful and patient. Maria was excellent, keeping us updated with properties we might be interested in and responding promptly to all our questions. She made the whole process easy and stress-free.

Amanda · 11 August 2026

★★★★★ 5/5

Google

Ciaran was very helpful, patient and knowledgeable. He gave me the space I needed during a viewing to not feel pressured. Communication from him has been excellent

Maddy · 11 September 2026

★★★★★ 1/5

Google

Extremely Disappointing and Unsympathetic Management Company My experience with Collinson Hall has been extremely disappointing. After experiencing genuine financial hardship, I contacted them to explain my circumstances and asked for understanding and flexibility. Instead of showing empathy or working with me to find a reasonable solution, I felt their sole focus was on recovering the money as quickly as possible. Although a repayment plan was eventually agreed, the tone of their correspondence was intimidating and heavily focused on legal action. I received repeated warnings that my account would be passed to solicitors if I missed a payment, despite being open and honest about my financial situation. To make matters worse, an additional £480 administration fee relating to ongoing debt collection proceedings was added to my account, significantly increasing the amount I owed. Given that I had been communicating with them and trying to resolve the matter, I found this charge excessive and completely disproportionate. Rather than helping a leaseholder who was making every effort to clear the debt, I felt I was being penalised even further. I fully accept my responsibility to pay my service charges and have never tried to avoid my obligations. However, there is a clear difference between recovering a debt professionally and treating customers with fairness, respect and compassion. In my experience, Collinson Hall showed very little flexibility or understanding despite being fully aware of my financial circumstances. Overall, I found their approach to be rigid, intimidating and lacking in customer care. Based on my personal experience, I would not recommend Collinson Hall to anyone who expects a property management company to deal with leaseholders in a fair, reasonable and compassionate manner.

Raz · 11 July 2026

★★★★★ 5/5

Google

Ciaran Murphy has been helping me with my flat purchase, he’s been great! Professional and reliable at all times!

Sean · 4 October 2026

★★★★★ 5/5

Google

Selling houses nowadays isn’t for the faint hearted….but John & Michele guided the process from offer through to completion ( despite having a buyer withdraw first time round) with persistence and professionalism… Michele even managed my paranoia 2nd time around following the first collapse with real patience and reassurance. She works long, long hours!! Well done team you got it over the line for us - thanks .

Robert · 27 September 2026

★★★★★ 5/5

Google

I have had a great experience with Collinson Hall St Albans, with really fast communication, and always happy to help. Couldn't recommend them enough :) Thank you to Maria and Elizabeth for all your help specifically.

Beth · 11 June 2026

★★★★★ 5/5

Google

Ciaran was great to deal with during the process, help is professional, responsive and very helpful, would happily recommend him. Thanks Ciaran

Beatriz · 11 September 2026

★★★★★ 5/5

Google

Very smooth and fast process. Maria and Elizabeth were extremely helpful and made everything quick and easy.

Marius · 7 October 2026

★★★★★ 5/5

Google

Maria personally handled my search with patience and pretty much laser pointed a property i had advised I would "not get too excited about" now eating my words. Well played Maria. After a swift offer and acceptance. A personable service, transparency throughout, successfully acquiring my ideal home with minimal effort. She is your ultimate weapon in the home finding hunger games. Pay her more.

Chloe · 4 October 2026

★★★★★ 5/5

Google

Maria was a great help in the process of viewing and the rental of the property

Marijke · 27 September 2026

★★★★★ 5/5

Google

Great experience! Collinsons helped me to find a rental house to move into while we have our house refurbished. They listened closely to my needs, immediately focused on relevant options and we moved quickly from an idea of something that might work into an agreement on a house. The team are super-responsive and focused on getting things done. They have a real "can do attitude" and are also lovely people to deal with. Thank you to the team :-)

Rachel · 11 June 2026

★★★★★ 5/5

Google

Ciaran Murphy was very friendly, helpful and responsive during my property search. Would recommend working with him

Michael · 11 September 2026

★★★★★ 5/5

Google

I had a fantastic experience with Collinson Hall Estate Agents, and in particular Ron Cole, who handled our purchase. Ron was incredibly attentive, proactive, and went above and beyond at every stage to ensure the process ran as smoothly as …

Daisy · 16 February 2026

★★★★★ 5/5

Google

Highly recommend Collinson Hall - Estate Agents. They have to be one of the best Estate agents in the area. David sold my house within 2 weeks of being on the market. I have struggled to find an onward purchase but after 7 months with a few hiccups along the way I have now finally exchanged, this wouldn't of been possible with out the support of Ron, John and Alison who has been hugely helpful throughout the process. Alison has always been quick to keep myself and my very patient buyer updated. Alison went over and above to help us get to the point where we could finally exchange. Thank you Team Collinson Hall.

Lesley · 11 December 2024

★★★★★ 5/5

Google

My property purchase with Collinson Hall was pleasant and smooth, Ron and the team were very helpful and responsive. I am so grateful to have them with me during the whole journey as a first time buyer here.

Amy · 16 February 2026

★★★★★ 5/5

Google

Fantastic experience with Collens Hill. A huge thank you to Ciaran Murphy for his support during my property search and for negotiating the house purchase. He was professional, communicative, and a pleasure to deal with. Highly recommended.

Mr · 10 October 2026

★★★★★ 5/5

Google

I’ve just used the letting team at Collinson Hall to rent my property. This is second time they’ve found me tenants and each time I’ve been really impressed. Both times they have found a tenant really quickly, have kept me up to date at every stage of the process and have efficiently processed all the documentation. They are a pleasure to deal with and special thanks to Elizabeth and Emma. I would definitely recommend them if you have a property to rent.

Liz · 10 October 2024

★★★★★ 5/5

Google

I have been looking to move to St Albans and have been really impressed with Collinson Hall - specifically Ciaran Murphy. The market is obviously competitive but Ciaran has taken the time to understand what I’m looking for, show be around applicable properties and then work with me to submit bids. He is professional, dedicated and clearly knows his industry and St Albans property well.

T · 11 July 2026

★★★★★ 5/5

Google

Maria is a great agent and has helped me with viewing properties virtually and provided great information regarding schools in the area. She is absolutely amazing to work with!

Meva · 9 April 2026

★★★★★ 5/5

Google

Outstanding Service from Emma I recently worked with Emma to find a new rental property, and I can confidently say that the experience was exceptional from start to finish. Emma went above and beyond to ensure everything went smoothly, and I couldn’t be happier with the service I received. Emma’s expertise in the rental market was evident from our first conversation. She took the time to understand exactly what I was looking for and used her deep knowledge of the area to find properties that perfectly matched my criteria. Her advice and guidance were invaluable throughout the process. What really stood out about Emma was her commitment to keeping me informed. She was always prompt in responding to my emails and calls, and she made sure I was up-to-date with every step of the process. It was clear that she genuinely cared about making the experience as stress-free as possible for me. Emma’s attention to detail was impeccable. From arranging viewings at times that suited me to ensuring that all the paperwork was completed accurately and efficiently, she made sure that nothing was overlooked. She even took the time to explain the lease agreement thoroughly, so I felt completely comfortable before signing. Overall, working with Emma was an absolute pleasure. Her professionalism, warmth, and dedication to her clients are truly commendable. I would highly recommend Emma to anyone looking for a seamless and positive rental experience.

Nelcy · 24 September 2024

★★★★★ 5/5

Google

We had the pleasure of viewing a property with Ciaran Murphy from Collison Hall on two occasions. Throughout the process, he was extremely polite, professional, and responsive. He always replied quickly to our questions and moved things forward very efficiently. Communication was smooth and straightforward at every stage, making the whole experience stress-free and enjoyable. We really appreciated his helpful attitude and excellent service.

S · 11 July 2026

★★★★★ 5/5

Trustpilot

Michèle Is Simply Outstanding!

It has been an absolute pleasure and joy working with Michèle at Collinson Hall throughout the exchange process of our long and complicated property chain. Michèle is simply top, top, top! She works with incredible passion, dedication and professionalism. To me, she is like a brilliant orchestra conductor, keeping every part of a complicated chain in harmony, ensuring everyone is aligned and moving forward together. What impressed me most was her ability to anticipate potential problems, often predicting how situations would develop and taking proactive steps to keep things on track. She has always been incredibly responsive, providing timely updates and keeping us informed throughout the process. Her communication, determination and genuine commitment are truly exceptional. I genuinely believe that without Michèle, we would not have exchanged contracts today. Thank you so much, Michèle, for everything you’ve done. You’ve turned a stressful and complicated process into a genuinely positive experience. I cannot recommend her highly enough!

Shu · 13 October 2026

★★★★★ 5/5

Google

I would highly recommend Maria Ahmed at Collinson Hall for lettings. She managed the process efficiently, communicated clearly throughout, and ensured everything progressed smoothly from initial enquiry. A very professional and reliable service.

Sherry · 16 February 2026