Crest Nicholson Sprotbrough reviews

★★★★★ 1/5

Trustpilot

Couldn't care less

It appears that this company could not care less about anything other than making profits. Have caused issues with street lights along Biggs Lane, Arborfield, RG2 and given that it's now over 4 months since they were aware of this, they are clearly not interested in resolving it nor the impact the issue is causing to local residents. Do not respond to emails, do not call back when promised. Awful service.

J · 15 March 2021

★★★★★ 5/5

Trustpilot

Professional and helpful service

The service we have received so far from everyone has been excellent and the process has been smooth. Thanks Danielle!

L · 13 October 2021

★★★★★ 5/5

Trustpilot

Everything was laid out and explained…

Everything was laid out and explained very clearly.

Lyn · 23 March 2023

★★★★★ 1/5

Trustpilot

They are liars

They are liars. They told me there was no housing association houses on this development. There is, the police are there twice a week at least, and still nothing is done about the housing association tenants that cause mayhem in this development. The house has had several problems that have been sorted, that’s why they get one star and not zero stars.

Martin · 12 May 2018

★★★★★ 4/5

Trustpilot

We've seen lovely properties

We've seen lovely properties, we were shown by a very nice lady who gave us all the details we want to know. She was so nice to show a bigger property which will suit our needs better.

Roselle · 14 June 2024

★★★★★ 4/5

Trustpilot

Part exchange on our house made the…

Part exchange on our house made the move as smooth as possible. The after care service has been incredible. Snags all completed in a timely manor and the site team have been really helpful.

Harriet · 5 August 2024

★★★★★ 1/5

Trustpilot

The state that Crest have left the main…

The state that Crest have left the main road through the development in is disgraceful. The mess has left damage to my car and 2 tyres.

Laura · 8 December 2024

★★★★★ 5/5

Trustpilot

As first time buyers we needed a…

As first time buyers we needed a knowledgeable and friendly sales executive to talk us through the process. That’s exactly what we got from Rebecca and Clare. They were extremely thorough and provided enough information for us to make an informed decision. Customer service was second to none. Thank you very much for all your help.

Adanna · 15 March 2023

★★★★★ 1/5

Trustpilot

Appalling customer service

I have been trying to get my ventilation system fixed for six months . I am under a two year warranty and you continue to ignore by me . Absolute shambles. Your customer service agents are asleep

Rasha · 12 June 2024

★★★★★ 1/5

Trustpilot

Crest don’t care

Crest don’t care. No response from our emails and calls. What is going on with crest, don’t buy their Homes they do not care. Thinking of getting a group of owners together and suing this builder. UPDATE 7th march Still no communication

Customer · 7 March 2024

★★★★★ 5/5

Trustpilot

Highlands Park Henley

Have just completed on a new Crest Nicholson home in Henley. The sales staff were absolutely brilliant from beginning to end and nothing has been too much trouble for the site team. Overall, a much better experience than previous new builds we have bought. Would highly recommend Highlands Park and Crest Nicholson to anyone considering a new build purchase.

Smithy_62 · 1 November 2019

★★★★★ 4/5

Trustpilot

The staff Samantha is very patient to…

The staff Samantha is very patient to answer and explain my questions. She is very helpful.

Customer · 18 April 2022

★★★★★ 5/5

Trustpilot

Many Thanks Maria

Thank you Maria for giving details of the Plot. Appreciate your support.

Rajat · 6 October 2022

★★★★★ 5/5

Trustpilot

Top Team at Henley Gate

The most stressful transaction that one can make is buying a new home. However the team at Henley Gate has made the process to date stress free. Every step of the way I feel in control of the process because the team communicate with me in a timely manner. The systems in place for the purchase are top drawer, well done Crest Nicholson.

Norman · 30 May 2022

★★★★★ 1/5

Trustpilot

No Communication, No Integrity and No Responsibility

The build was delayed by 6 months with no communication.We then moved in and are constantly having to chase to get the snagging done. If you want to work full time chasing a company who do not care if your house is safe then go ahead. If not stay well clear.

Mr · 27 July 2023

★★★★★ 5/5

Trustpilot

Potters Grange Ashby

We’ve recently purchased a house at Potters Grange in Ashby and have had a fantastic experience so far. Total support and help from the beginning! I have had many questions before and after placing our deposit and the team could not have been more helpful! I’m really happy with how quickly they respond to me, and how keen they seem to help!

Becky · 13 July 2022

★★★★★ 1/5

Trustpilot

Apaling customer service and aftercare

Apaling customer service and aftercare. Once they sold the place- they don’t care anymore. They would only fix the minor snagging issues however the major problems that are more expensive - they would not touch. Involved NHBC now. Management is just hiding behind the emails and would not even speak to residents. The properties are over marketed for what they are

User · 19 May 2018

★★★★★ 4/5

Trustpilot

I had a good experience dealing with…

I had a good experience dealing with Crest Nicholson. The entire process was easy, straightforward, and hassle-free. What impressed me most was the excellent deal they offered, along with their appealing incentives. I highly recommend Crest Nicholson for their commitment to making home buying a seamless and rewarding journey."

Archie · 7 September 2023

★★★★★ 5/5

Trustpilot

Union Place

The team here gave me and my partner an excellent insight into what’s available to us at first time buyers, what fits our budget and we’re very accommodating in letting us have a look around at the homes we were interested in and were very friendly!

Lewis · 12 November 2023

★★★★★ 5/5

Trustpilot

Union Place Monskmoor

Sam & Becky have been very helpful during the buying process, from our initial enquiry up until the reservation of our new home - we can’t wait for our new house! They guided us through the process and have been very knowledgable, honest and helpful and have always been there to answer any of our questions in person, on the phone or via email.

Ben · 15 February 2022

★★★★★ 5/5

Trustpilot

There is alot of paper work and I did…

There is alot of paper work and I did come away quite confused other than that really helpful

Customer · 12 October 2021

★★★★★ 5/5

Trustpilot

Lucy was and till now very helpful and…

Lucy was and till now very helpful and understanding. She is a very good at her job.

Customer · 25 November 2021

★★★★★ 5/5

Trustpilot

Sarah at Potters Grange has been most…

Sarah at Potters Grange has been most helpful, always provides a happy and friendly service.

Laura · 9 March 2022

★★★★★ 5/5

Trustpilot

Professional and supportive service

We are in the early stages of our house buying journey but so far Crest Nicolson have offered great service and support guiding us through the process with ease despite a few initial hiccups. They have proved to be both extremely professional and friendly and we are delighted we chose them to buy our first home from. Thank you to all the team!

Laura · 23 February 2022