Trusted Agent profile · Sprotbrough
★★★★★
1,389 reviews across 2 platforms
Sprotbrough, DN5 7NU
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Sprotbrough, at Sprotbrough, is rated 4.0 out of 5 across 1,389 reviews on two platforms, including 5 Google reviews rated 3.2.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sprotbrough.
Every review we hold for the Sprotbrough office, from every platform, shown as written. First names only.
5/5
TrustpilotJanet was very polite and helpful easy…
Janet was very polite and helpful easy to talk to, very informative.
Thank you for taking the time to share a review. It's great to hear about your positive home buying experience.
5/5
TrustpilotFirst time I walk into the office
First time I walk into the office. Joy welcomed us and explained all the machining plans with in our budget. Also accompanied us to explain and understand the show home available next to office.It was a great experience talking to m/s Joy.
Thank you for writing a review, Joy will be delighted to hear your comments.
5/5
TrustpilotLovely service and they explained…
Lovely service and they explained everything to me throughly. We went through my circumstance and options based on my budget. They were not pushy either, which I appreciated
Thank you for taking the time to share your experience.
1/5
TrustpilotWhat a shoddy company
What a shoddy company. 100 snags and 4 years, and we're still not there. Water coming in through that ceiling and Crest aren't taking responsibility. Avoid.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotHansford Park
We have recently purchased a property at the Hansford Park site at Houlton and have been really impressed with the sales and customer service to date. Our purchase has been managed by Katie and she has been ever so helpful in supporting us through the process and ensuring that we have all the information we needed to make informed decisions. Five Stars!!!
Thank you for taking the time to share your experience, we will share your comments with our Midlands team.
5/5
TrustpilotBecky and Lauren were so helpful and…
Becky and Lauren were so helpful and friendly!
Thank you for taking the time to share your experience.
5/5
TrustpilotIt was a cool experience
It was a cool experience. The staff was more than willing to go extra mile to explain in details all the available offer.
Good afternoon Olabanji, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are so pleased to hear that you have had such a cool experience.
1/5
TrustpilotTerrible customer service
Terrible customer service. Emails and phone calls to customer service go unanswered. We have been in our house at the St Margaret’s Park Bushey development for just over 3 years and still waiting for snagging issues to be fixed. No idea what’s happening with them because of lack of response. If I could give zero stars I would.
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, please email us at info@crestnicholson.com with your property address so we can look into this for you. Kind regards.
5/5
TrustpilotGreat experience at Windsor Gate
Great experience. Supported through the entire house purchase process.Beautifully planned homes and gardens for all tastes in mind. Transparent trustworthy service.
Good morning Marina, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experiences and we are happy to hear of the great service you received from the team at Windsor Gate, they will be delighted to hear your comments.
5/5
TrustpilotGood experience with the Walton development
I had a good experience with AJ and Dylan in the Walton's sales team. They are friendly, professional and answer questions quickly (which is very important to first time buyers like me).Whilst I am still waiting for the actual completion date, my experience so far is really good and Crest is easy to deal with.
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our South team.
1/5
TrustpilotWhitehouse Park MK - Bad site agent
Very unprofessional, unhelpful and rude site agent! Maybe if she spent less time trying it on with tradesmen working on site and more time overseeing the building of houses then they would be completed on time and maybe have less snags!
5/5
TrustpilotMy experience was great their…
My experience was great their hospitality and professionalism
1/5
TrustpilotHow they have 5 stat builder rating is a mystery!
The level of finish on the house is beyond poor. Our house was over £500,000 and I think my four year old could’ve done a better job at putting it together and the level of finish that we have been left with. Crest rushed this house to completed to suit their budgets and end of year and every single trades person has said these houses should’ve never been completed when they were. Crest are happy to take the extortionate prices they charge, but then the level of care and quality we’ve been left with is terrible. We had Head of Customer care out, first appointment she couldn’t turn up to at the time they set and second appointment tried to dismiss everything. We have lived here over three months now and still upside down, with all our furniture in the middle of rooms as we have been waiting so long to have the walls finished. We stored thousands of pounds worth of our life in the garage (as the house wasn’t really ready for us to move into) for it to become heavy with mould. Her response ‘the garage is for putting a car in, not for storing belongings in’. We’ve had to do a couple of tip runs to get rid of so many of our belongings because of the mould. This has been the worst experience of my life, buying a property from Crest Nicholson.
5/5
TrustpilotGreat customer service at Crest Nicolson
The agent, Sophia, from Crest Nicholson was very helpful, knowledgeable and friendly. She took time to show us around a couple of properties and did not rush us at all. She answered questions well.
Thank you for taking the time to share your experience.
1/5
TrustpilotAbsolutely shocking ftb journey- do not recommend
NB: Please note we’re 9 months in our home and we still have pending snags!Wouldn’t even give it one star.Absolutely shocking journey with our purchase at Morton Park development. Completion in April 22. The pre completion journey with sales team was amazing and flawless. Can’t fault the service we had received between reservation to options/upgrades selections to exchange. However, it all went downhill following completion. The house wasn’t even ready or cleaned when we got our keys on completion day. The sales team hadn’t checked & site managers making excuses why fixtures and fittings were still half incomplete/missing with no heads up. We were promised at our home demo a few weeks prior all matters will be rectified by completion day but walked into a mess of a house on completion. Absolutely an anti climax & ruined experience for us seeing as we were FTB. CN forced us into completing as it was the end of a financial year when they knew our home was incomplete as crucial parts of our house were missing Inc upgrades we’d pay for 6 months in advance which were still nowhere to be seen. It felt like they were simply after our money to complete and didn’t care about what state the house was delivered to us. We’ve had multiple privacy evasions by site workers who are sub contracted, site workers trespassing onto our property without permission, snags not being completed when proposed in timely manner, and worse being left out of pocket financially due to developer admin issues. It’s cruel and heartless that developers can get away with such awful behaviour like this when they promise so much at sale. Following completion we’ve had issue after issue with various matters with no real delivery as proposed by the customer services team/managers and customer services director who tried to put the wrong things right. We’ve had to constantly chase with no response and no deadlines being met. They simply refuse to email or pick up the phone after multiple attempts on weekly basis. It’s absolutely radio silence. My inbox is FILLED with excuses for why deadlines aren’t being fulfilled. Nobody seems to stick to proposed deadlines and can’t deliver what’s promised. It’s boring at this stage. We keep getting pushed back deadlines with no real action on those dates and in some instance simply no reply as quoted earlier. We’ve been left chasing to no real success - no faith in outstanding snag fixes whatsoever! All this chasing is proving to be a waste of time as there’s always reasons/excuses for why it’s NOT fulfilled. Nothing but failed customer service on all ends post completion. No real customer service has been delivered Even with matters being supposedly escalated to mangers and director level. They’re all equally as incompetent if you ask me. Paid a salary to not do their jobs to a high level. I Wouldn’t recommend if you’re after a decent level of customer service post sale. They will fail you with fake promises and timelines. Don’t bother. Take your money elsewhere.
5/5
TrustpilotFuller's Grove
Our experience of Crest Nicholson so far has been outstanding. This is primarily down to the support and outstanding customer service we have recieved from Janette at Fuller's Grove. We are looking forward to moving to the development and are truly appreciative of all that Crest Nicholson and have done to make choosing to buy at Fuller's Groce so easy.
Thank you for taking the time to share your experience. Janette will be delighted to hear your comments.
1/5
TrustpilotOver promised and completely under…
Over promised and completely under delivered. Still waiting on the snag list to be addressed after 3 months of moving it. It was completely rushed to be completed on the date they needed for the books. Unfortunately we have had different site managers come by and apologies for the state the house is in but nothing gets done about it. They blame lack of trades, not having the external companies to come in. Had a meeting with head of customer services today and she didn’t turn up at the time stated. So it’s not just the external trades that don’t respect the customer, it’s the head of customer services that doesn’t respect the customer as well. Have been given excuse after excuse and we are completely done. Can’t even put the house on the market because they can’t sell the rest on the street! We hate this house and that is because of the experience crest Nicholson has given us.
1/5
TrustpilotTerrible maintenance handling
Terrible maintenance handling. Our double doors of 6 year old property are coming off the wall and Crest, NHBC, management company are running me around in circles, no one can help, no one is responsible. Absolute nightmare, we have a hole in the wall which apparently is not a building fault.
We are sorry to hear this. We are unable to resolve complaints on Trustpilot, if you could email us at info@crestnicholson.com with your plot number we will look into this for you. Kind regards.
5/5
TrustpilotBig thanks go to Sam and Becky at Union…
Big thanks go to Sam and Becky at Union Place, Monksmoor Park, Daventry for making our first investment purchase so easy and straightforward. Great communication and genuinely lovely people, nothing is too much trouble. Looking forward to seeing the house finished and for it to be a happy home for a decent family in the area.
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Midlands team.
5/5
TrustpilotMeet a professional team in Mortan Park
Have a memorable experience in purchasing my new house in Mortan Park. From the beginning, I searched for the new built house nearby and appreciated the sales team gave me the helpful and detailed information. The team made my mind and we finally made a decision to have a new house here and now moved in last Summer time. We got a nice house. Even moved in, sales team keep give me different kinds of assistant on utility meters account update, follow up the street signage etc. especially thanks to the team members, Susie & Beverly. They are very patient and professional. They did such a brilliant works. Many of my friends also purchased Mortan Park under Susie & Beverly assistant.
5/5
TrustpilotDaventry Monksmoor
Samantha at Daventry Monksmoor Crest Nicholson, is absolutely fantastic. From a very basic general enquiry, we are now almost at the end of getting our dream home. Every step of the way has been so brilliantly taken care of and I would 100% recommend them to anyone! Nothing is too much to ask and I feel in safe hands.
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our Midlands team.
5/5
TrustpilotKnowledgeable
Knowledgeable, friendly agents, accommodating and not pushy!
1/5
TrustpilotTerrible experience with PX, Montague Point
It is highly unusual for us to leave a review of this nature in relation to any organisation, but if this review helps at least one person or family it will be worth it. After months of progressing down a part exchange route with CN (which included meetings and payments for fixtures and fittings at our new home and meeting all requirements under the PX terms and conditions) our plans to move were abruptly halted (after our solicitors had received everything required for an exchange) by a phone call notifying us that CN were pulling out of the purchase of our home. Whilst we understand that the T&Cs contain termination provisions, the manner with which it was handled, including assurances up until the day before the contracts were terminated that everything was progressing in a timely manner, lacked empathy or understanding as to the ramifications for our family in a difficult economic climate. This awful experience, which has had a profound impact on our family and our future plans, has demonstrated to us that CN has no respect for its customers. This was compounded by our treatment from CN Montague Point employees which showed a complete disregard for the impact of the decision being made. If you have a choice, I would discourage anyone from dealing with CN and opt to buy a home elsewhere.
4/5
TrustpilotHelpful meeting to go through all the…
Helpful meeting to go through all the paperwork. The meeting is well structured and provides you with all the information needed. Unfortunately our sales agent was not familiar with the site and therefore not able to answer a number of questions.
Thank you for taking the time to write a review and share your experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sprotbrough.
