William H Brown reviews

★★★★★ 5/5

Google

We recently bought a property from WHB and Libby was amazing, the process was so smooth from start to finish and we couldn’t have been happier. I’ve recently been in touch with Amy from the lettings team to let the property with them, and to say she’s been fantastic is an understatement. The property was up for let with another company and only had 1 viewing in 2 months, as soon as we moved it to WHB, Amy arranged at least 5/6 viewings within a week. After it being advertised for only 2 weeks, we now have a tenant in the property. Amy’s hard work and dedication to find a suitable tenant has been brilliant, communication has been second to none as she’s updated us every step of the way. We really can’t thank her and the team enough.

Adele · 9 April 2026

★★★★★ 4/5

Google

I had a positive experience working with Nikki. She was extremely supportive throughout the process, particularly when it came to chasing the vendor’s solicitor and keeping things moving along. Nikki was always proactive, communicative, and reassuring during what can often be a stressful time. She kept me updated, responded quickly when I had questions, and made sure progress was being made wherever possible. Her professionalism and willingness to go the extra mile really made a difference

Aiden · 16 March 2026

★★★★★ 1/5

Google

Never trust them again. They said the tenant has refused access and therefore there is nothing they can do about it, even when the tenant changed the locks. They did not do all their thorough checks on the tenant before she moved in. Later on I found out that the tenant had simply denied access to them. They came up with all kinds of excuses saying the tenant has asked not be disturbed and therefore by law they are not allowed to enter the property to do checks. I then found out that the tenant had turned my property into a slum. It was originally furnished and worth around £60,000 However the tenant chose to rip everything out, such as the cooker and even throw the bed away. The tenant has regular been behind on her payments, in arrears. There was recently a leak and I paid £554 for a contractor to come out to fix it. But still the leak is ongoing because they didn't get right on top of it straight away, and the contractor didn't have all the spare parts he needed at the time. Also the tenant has refused entry many times, even just when a contractor came out to do repairs. Now I'm in Court Battle because of the indecency of William H Brown not doing their job properly and letting the tenant take full control of everything. The tenant somehow managed to sneak pets into my property and let the cats urinate all over the carpet. It gets worse, she threw a plant down the stairs in the communal area making a mess everywhere for the neighborhood. She deliberately poured water all over the floor in my property to cause a leak to the business downstairs. William H Brown just didn't keep on top of things even though the keys were in their hands and it was their responsibility to do regular visits to the property to make sure things were how they were supposed to be, just as they were before the tenant moved in. She's turned the place into a slum and William H Brown didn't do checks to make sure that she is working, a non smoker, has no pets at all It just so turns out that they wouldn't of been able to know that she was an alcoholic to start with. They are completely in denial when questioned why they didn't challenge the tenant to restore the old locks on the door after the tenant bought her own to deny access. As a landlord, never let your property out through William H Brown. (It clearly says in a article I read online) No it's not the agency's right to allow the tenant to change the locks and deny access to the property when they, William H Brown are looking after it for a landlord, especially if the property is not the tenants. And doing so would likely be considered an illegal eviction and a serious breech of the agency's duty of care to the landlord, the owner of the property. Changing the locks without the landlord's permission is also a breach of the tenancy agreement for the tenant, which could have legal consequences.

El · 9 October 2025

★★★★★ 5/5

Google

We dealt with Callum who was fantastic from start to finish, he was very honest when viewing properties and made the whole process completely hassle free. We told him the dates and he made it happen. We had a few issues in the property after moving in as to be expected with new builds and again Callum got it all sorted quickly and efficiently. He’s a real credit to the team and I’m happy to deal with him time and time again!

Joseph · 2 August 2025

★★★★★ 5/5

Google

I can’t recommend Rose and her team highly enough! They were incredibly supportive throughout the sale of my late dad’s property, keeping us informed of updates and handling it all with compassion. They went above and beyond to ensure a smooth process, which was especially important as neither of us is local. 5 stars all round!!

Sophie · 21 July 2025

★★★★★ 5/5

Google

Excellent service from William H Brown. A huge thank you to Libby for her professionalism and support throughout my property purchase. She made the whole process much easier. Highly recommended!

Bran.H · 16 February 2026

★★★★★ 5/5

Google

I’ve recently purchased my first home and Libby was absolutely brilliant throughout the entire process, always helpful and dealt with everything so quickly, couldn’t fault her at all!

Beth · 16 February 2026

★★★★★ 5/5

Google

The team at Spalding were amazingly helpful and professional when selling my mum's house. They went above and beyond, especially David and Libby. I cannot recommend them highly enough.

Susan · 16 January 2026

★★★★★ 5/5

Google

I Would like to Thank all the team at W H Brown for all thier guidance, and assistance in my sale and purchase. As a second stepper there was alot of things new to me, however the team assisted me every step of the way. From viewing my new house, the initial valuation, marketing, viewings and quick sale I was very impressed every step of the way. David and Nikki should be proud of them selves and the team. Special Thank-you to Libby for all the help throughout - even a cuppa, biscuits and welcome to your new home box whilst picking up the new house keys was especially appreciated! Happily recommend and use again in the future, onwards and upwards.

Nicky · 16 December 2025

★★★★★ 5/5

Google

A massive thank you to the state agency William H Brown for selling my house in just a couple weeks, a special thank you to Libby who look after my sale for all the efforts she added to it . I will recommend 100% this state agent, thank uou

Sonic · 10 May 2025

★★★★★ 5/5

Google

I would like to say that I couldn't fault anything about William H Brown. A young man named Callum and a very nice lady called Theresa helped my rental move so smoothly Callum went above and beyond to help ... I can only be …

Liizie · 16 May 2025

★★★★★ 1/5

Google

Total mess up with my daughters rental due to move in on the Monday was told the Friday before that due to callums incompataince of not relaying relevant information to the guy renting the property that she would not be able t move in I …

Sandra · 16 April 2025

★★★★★ 5/5

Google

Bought a property through william h brown, mainly dealt with Libby, the buying process was a stressful and time consuming process for everyone involved but Libby stayed professional throughout, going above and beyond to get my purchase …

Liam · 16 July 2025

★★★★★ 5/5

Google

Libby at WHBrown, Spalding was outstanding. We purchased through them and Libby worked harder than anyone, including our selling agent, to keep the deals together and keep everyone informed in the chain. Picking up after a colleague who moved on, she communicated with us more frequently and more professionally than our agents and solicitors combined. I wish we had used WHBrown for our sale.

Graham · 25 July 2024

★★★★★ 5/5

Google

More of a personale review, during the purchase of my property the seller decided to back out. Libby Walker decided to take on my case as it was previously being handled by another colleague. Libby was able to help salvage the purchase by …

Princess · 16 April 2025

★★★★★ 5/5

Google

Amy visited our rental home yesterday to do the usual 6 monthly inspection. Amy is such a capable and efficient representative of the agency. She is personable and caring with a sunny and charming personality. Amy is certainly an asset …

Julia · 16 May 2025

★★★★★ 5/5

Google

We had been looking to move and had been in contact with Conor, he said sent us a few places but they wasn’t really what we wanted, then one day he called us and said he may have the place we are looking for.. and once he sent us the pictures he sure did we are in love with our new home. All thanks to Conor for finding us our lovely bungalow for me and Kallum to make memories in. Nothing was too much trouble for Conor and was very professional all the time with our viewing to our dealings with him.we would personally like to thank Conor for everything he has done even stayed open late so we could pick the keys up once I had finished work, now that doesn’t always happen that someone does that so we could get all moved in at the weekend. Always at the end of the phone if we have an query and nothing was too much trouble. Thanks again Conor from Kallum and LinziPositiveResponsiveness, Quality, Professionalism, Value

Linzi · 16 June 2021

★★★★★ 4/5

Google

Callum was great to deal with and went out of his way to help with the process to moving in in a quick time due to my circumstances

Lee · 24 February 2025

★★★★★ 5/5

Google

Steph has been amazing throughout the management of our property, the team are easy to get hold of and provide great advice and support, thank you.

Megan · 14 March 2025

★★★★★ 5/5

Google

After gaining my first property with my partner , we couldn’t be any happier, Teresa there couldn’t be any more helpful and polite, always assuring we had everything we need from start to finish, even when she was out of work and in her own time,she went above and beyond for us both. After dealing with morris and mennie (waste of complete time) teresa jumped straight on to it there at W H BROWN and sorted it all out with in the space of a few days and finally we had our house. If it wasn’t for her my family home wouldn’t be. If anyone deals with w h brown please go to her she is amazing Will & Zoe

William · 2 December 2024

★★★★★ 5/5

Google

I have to post this and appraise the staff at William H Brown in Spalding and the entire branch. Each problem that came up was never a trouble for the staff, it has been addressed and sorted appropriately and very fast, too. Nothing is too much for them and they are always there to help. I shall give them 11 out of 10 if possible. Same applies to my landlord which together with the staff never ever let me down! Thank you, guys and keep up the good work! Regards, Ancuta.

Ancuta · 25 September 2024

★★★★★ 5/5

Google

5 star service and communication from Libby at WH Brown Spalding. After having our home on the market with another local estate agent (who were singularly useless) ,we met Libby and within a couple of hours she had a potential viewer asking to see our home.....just WOW! Her communication skills are exemplary, and in an industry famed for it's often 'cold' approach to it's customers, Libby certainly bucks that trend. She was, for us, the shining star in that office, and she is clearly destined for more senior office. WATCH YOU DON'T LOSE HER TO A COMPETITOR!

Linda · 25 September 2024

★★★★★ 5/5

Google

Izzy was absolutely fantastic throughout the buying process. Izzy kept everyone involved updated throughout the process, and went above and beyond on multiple occasions to help us out. An asset to WHB and her tenacity, organisation and resilience put our own sales negotiator to shame

N · 29 January 2024

★★★★★ 5/5

Google

Izzy was absolutely fantastic throughout the buying process. Izzy kept everyone involved updated throughout the process, and went above and beyond on multiple occasions to help us out. An asset to WHB and her tenacity, organisation and resilience put our own sales negotiator to shame

Naomi · 17 January 2024