Trusted Agent profile · Southwark
★★★★★
2,154 reviews across 3 platforms
Unit 2, Montreal House, Surrey Quays Road, London, SE16 7AQ, Southwark, SE16 7AQ
Ludlow Thompson's office in Southwark, at Unit 2, is rated 4.4 out of 5 across 2,154 reviews on three platforms, including 402 Google reviews rated 4.7.
402
Reviews on Google
This office
9
Reviews on Facebook
Business-wide
1,743
Reviews on Trustpilot
Business-wide
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
GoogleWe are new to the UK, therefore not familiar with the rental procedures and the required documents here. It is Miss.Yande’s patient and professional communication helped us throughout the whole process. Thank you very much for your help and and hope all the best
5/5
GoogleMo Ahmed was hands down the best agent I’ve encountered in my search to buy a property over the last few months. He was genuinely kind and helpful, gave me detailed advice on what he would do with the space, and was extremely responsive. Wish more agents were like him!
5/5
GoogleThe whole process was made very easy and straight forward for us. Muguisha was very professional even answering questions on holiday (sorry!). 5/5 would recommend
5/5
TrustpilotKFH - mortgage services - top notch
We used KFH for our mortgage and this year re-mortgage. We worked with Med Moroglu and Heather Froment Jones and they have been a fantastic team: pro-active, responsive, super helpful and polite. We will def reach out to them in the future.
5/5
GooglePaige, Louise and the rest of the team were very friendly and helpful at the renting of our flat. Their knowledge is very extensive and they did a great job in making the whole renting process very quick. Highly recommend Paige and the whole KFH team at Canada Water Office if you're looking for a property. We're very happy with our flat and it was the best decision we made.
2/5
TrustpilotI feel a bit bullied into completing…
I feel a bit bullied into completing this evaluation and would rather not have completed it. Our experience of KFH was very mixed and I doubt if we would recommend them. You overpriced our house by over £100,000 at the start of the selling process. Thereafter it was quite difficult to get up to date information about how the house was faring. But individual members of staff were friendly.
1/5
TrustpilotTerrible service over many years
Terrible service over many years. I let out two properties through them - one of them was recently up for renewal so I’ve gone elsewhere. The service has been bad for years. For the last 12 months my tenants only contact me as they’ve given up hearing back from the KFH team in a reasonable time. This is despite me paying for the management service. They’ve still managed to mess up the end of this particular tenancy by asking the utility companies to close the accounts. This is despite the accounts being in my name and do not need closing. They made the same mistake a year ago and it took weeks to sort (with little to no assistance from them).
5/5
TrustpilotLaura and team in west wickham were…
Laura and team in west wickham were fabulous. They were very prompt and efficient in communication and very friendly too . Thank you very much
5/5
TrustpilotWe used the branch in Chiswick High…
We used the branch in Chiswick High Street. Highly recommend our lovely agent, Amy Lawes, who we felt went above and beyond. Purchase was not normal as we were out of the country for most of the time and Amy was great at keeping us updated.
5/5
TrustpilotSawan Shah is a Superstar!
Sawan Shah is very understandable person, profession consultant and always on top of everything. A great asset in your company highly recommended! Thank you for your guidance, Vanessa & Rishi
3/5
TrustpilotRushed viewings
We bought a house with KFH as the sellers agents. Communication initially was good, but when it came to the viewing, Finan rushed us, as he had other viewings. We had about 15 minutes to view a million pound 4-bedroom house. We made an offer and wanted a second viewing to confirm we were happy.At this point we were ready to make the largest transaction of our lives and Finan again rushed us through the viewing. Not to mention that he didn't know where the keys to the windows or back garden were, nor could he answer some of our simple questions about how the common area was managed.We ended up going with the sale anyway and solicitors were involved. Regardless of that, a few weeks in KFH chase us for a completion date, trying to bypass any solicitors involved.Overall I would have been happy if the viewings weren't rushed, they knew more about the property and they knew where all the keys were.
1/5
TrustpilotUnorganised
Unorganised, slow, inefficient. The worst management company.We are residents of Baronet House, NW10 7GP. Their communication and management skills are very poor. They take ages to resolve simple issues, don't provide updates in a timely manner, don't answer emails and calls, and their attitude is underwhelming. The lack of updates and how long KFH takes to answer our queries (when KFH bother to reply) massively frustrates us all.They cannot be trusted to do a decent job. Avoid at all costs.
1/5
TrustpilotThe worst management company.
Unorganised, slow, inefficient. The worst management company.We are residents of Baronet House, NW10 7GP. Their communication and management skills are very poor. They take ages to resolve simple issues, don't provide updates in a timely manner, don't answer emails and calls, and their attitude is underwhelming. The lack of updates and how long KFH takes to answer our queries (when KFH care to reply) massively frustrates us all. They cannot be trusted to do a decent job. Avoid at all costs.
5/5
TrustpilotThank you to Hari Philips in particular
I mainly dealt with Hari Philips from the West Wickham branch . I found him to be knowledgeable and very efficient. He communicated with updates every step of the way .All the staff were respectful and supportive. I would highly recommend this company.
5/5
TrustpilotWe had expert advice from the…
We had expert advice from the Chislehurst team at KFH. Five weeks from start to finish! Susan and Vanessa were the main agents for our sale. They were kind and sensitive and most importantly knew their market.
5/5
TrustpilotGood experience with Lucas
Lucas Matta, the mortgage broker I dealt with, was excellent.Across everyone I dealt with through the home-buying process, Lucas was the one who I felt a sense of partnership with. He was very helpful, effective and trustworthy and I would gladly work with him again.
5/5
TrustpilotKnowledgeable estate agent N7 area
As my property had cladding and was yet to undergo remediation work, when I decided to sell the property I researched agents who had marketed and sold similar properties to mine. From my initial conversation with the rep, KFH demonstrated in depth knowledge of the process and paperwork required in order to market the property and secure a sale. Once instructed and a sale agreed, they were able to advise me of the additional information that would be needed to make the process as smooth as possible. My agent, Jayden Salih, was courteous, professional and regularly kept me informed about viewings, prospective offers and during the sales process managed the relationship between buyer and seller brilliantly. I originally purchased the property through the same branch of KFH, so this is the second experience I’ve had dealing with them, and both times it was a pleasure. For anyone in the Islington area looking to buy or sell, I would definitely recommend using them. Furthermore, if you are in the area and have a property with unremeditated cladding and are looking for an agent to represent you, it is definitely worth contacting KFH and speaking to Jayden.
5/5
TrustpilotLaura Eastaff - Laura has been amazing in helping us…
Laura has been amazing in helping us sell our property. She took the time to explain the process and reassure us during the entire experience. Nothing was too much trouble for Laura. Lovely lady!
5/5
TrustpilotPositive supportive team
The team in Hayes were supportive and responsive throughout, helping to guide us through the process and chase solicitors to a successful conclusion.
5/5
TrustpilotThorough and knowledgeable
Thanks to Sawan and Sharon for helping us get a new mortgage, they made the process very easy for us and took the time to get us the best deal.Many thanks!
5/5
GoogleI’ve dealt with Rianna Watson in renting my new place, the whole process was so seamless. If I could give her 10 stars I would, thank you very much!
5/5
GoogleRianna at KFH was fantastic! Incredibly responsive, helpful, and informative. She kept us updated throughout the process and made what could be a highly stressful situation so much better with her professionalism and care. Highly recommend Rianna and KFH!
5/5
TrustpilotAn amazing company and team
An amazing company and team. We have been dealing with the team in Raynes Park to sell a probate property. From the moment they came out to value the property to completion (with lots of issues and bumps along the road from buyers) they have been nothing but helpful, informative and absolutely amazing. They worked with us for over a year and always kept us informed without being overbearing. Were a great go between for us and the buyers and chased many issues for us.
5/5
Trustpilot5 stars - Craig (Chiswick)
Craig from the Chiswick branch was very helpful and guided me through the process of purchasing my first home. He was always at the end of the line if I had a query or needed anything! Thanks Craig!
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