Trusted Agent profile · Southwark
★★★★★
1,572 reviews across 2 platforms
1c Calton Avenue, Dulwich, London, SE21 7DE, Southwark, SE21 7DE
Part of Knight Frank, see every office.
Knight Frank's office in Southwark, at 1c Calton Avenue, is rated 4.9 out of 5 across 1,572 reviews on two platforms, including 173 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Knight Frank Dulwich Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
GoogleWe'd like to say a massive thank you to Catherine, Georgia, Chica and the whole team at Knight Frank for helping us to secure our dream home! Catherine was amazing throughout the whole process. She was always on hand to help with any …
Thanks Lucy and Alex, that’s incredibly kind and I’m delighted that we helped you buy your dream home!
5/5
TrustpilotGreat and reliable service
Great and reliable service. Due to circumstances I wasn't able to come for a physical viewing of the flat, but Konrad Kruk made sure to send all the necessary information I needed to make a good decision through recordings and pictures. Nicole Fingerhut helped me through the process of signing the contract and quickly provided me with all useful documentation. They were very transparent on where we were in the process and always kept me informed and updated.
Thanks so much for taking the time to leave us a 5-star review. Really appreciated!Thanks,Konrad and Nicole
5/5
TrustpilotKnight Frank Property Manager
Knight Frank Property Manager Lee Murad has managed the block of Covent Garden flats in which I have lived for twenty years. He is easily the most detail orientated, effective, and professional Property Manager we have had in that time, handling large scale invasive projects like window replacements to urgent repairs with intelligence and care. His all-tenants emails are carefully respectful and informative, fire and general safety are clearly very important to him, and it is refreshing to see a property manager think carefully about the Landlord’s interests when arranging remedial works. We have experienced property managers booking unnecessary works through working with contractors they should not, or not being knowledgeable enough to call out contractors who have done work to an unsatisfactory standard.Thank you Lee for your excellence.
Dear Max, Thank you so much for taking the time to provide this review. I look forward to continuing to provide support throughout your tenancy as and when needed.Best Wishes, Lee
5/5
TrustpilotWorking with Summer White
I have worked with Summer White inThe Fulham office of Knight Frank. She has been a pleasure to deal with. She is helpful and professional, and has gone that extra mile in ensuring that any issues (and there were several of them) were sorted out, even though Knight FrankDid not actively manage the property. She has a positive attitude and her enthusiasm is infectious. A real pleasure to work with.
Dear Rolf,Thank you so much for your kind words! It's been a real pleasure working with you as well, and I'm glad I could assist in making the process smoother despite the challenges. I’m always here to help with anything you need in the future. Looking forward to working together again!Best wishes,Summer
5/5
TrustpilotPeter Pietrzak
Peter Pietrzak is the estate agent that helped me over the last few weeks to move into my new property. From the outset, Peter was incredibly attentive when it came to email correspondence and answering any queries I had on both email and over the phone. Prior to moving in, I requested to view the property again to take an inventory and without hesitation Peter met me there at my convenience. I have to credit the smooth transition into my property to Peter who ensured all my questions were answered. His communication was second to none and I highly recommend Peter to anyone looking to move into a new home. Thanks again.
Thank you ever so much Elise, for your kind review. It was a pleasure finding you a new home. Thank you. Peter
5/5
TrustpilotLetting made simple
Have been letting through KF for a couple of years and the agent, Phillip Dunn, has made things very easy. The flat was let within hours of going live. There were a few teething problems with the place being a new build, and he was largely successful in keeping any stress away from me. Now the flat seems to be working fine with only the usual wear and tear problems and Phillip deals with issues without fuss, keeping me up to date on problems and suggesting fixes which are costed and only require a yes/no answer. Basically, it's letting made simple
Thank you Jamie, it is a pleasure to be trusted to look after your property., Phillip
5/5
TrustpilotExceptional Service
Working with Lety at Lillie Square was an absolute pleasure. Having dealt with countless real estate agents over the years while renting flats for both myself and my family, I can confidently say that Lety stands out from the crowd.
Faisal, thank you so much for your lovely review. I’m happy I could support you during your move and help make things easier. It was a pleasure working with you, and I genuinely appreciate your kind words and cooperation. Wishing you all the best in your new home! Warm regards, Lety
5/5
TrustpilotBest experience with the property management
Knight Frank overall from my experience is a great agency to partner with for your tenancy. I’ve had a great experience with them from start to finish, but throughout the tenancy, the best person has been Shantel Sikanartey. She’s been an excellent property manager. Shantel has been very kind and supportive throughout, and managed to strike a great professional balance in managing the interests of both tenant and landlord.She’s also been swift to respond, and always ensured any queries or concerned I had were addressed promptly and satisfactorily. This contributed the most to a seamless and enjoyable tenancy experience.
Hi Ana, thank you so much for taking the time to leave such a kind review. It is very much appreciated. Should you need any assistance or have any further queries, please don't hesitate to reach out.Warm regards, Shantel
5/5
TrustpilotI am very impressed with Knight Frank Bath office
I am very impressed with Knight Frank Bath office and especially with Francesca Leighton-Scott who has shown her resolve to navigate through two difficult years due to lawyers losing the deeds, and yet still find a way through it all to come up trumps at the end. I have trusted in Fran for several years and she has successfully sold 4 properties and/or land for me. Fran is proactive, she has designed fair and equitable solutions for both parties and has staying power to see it through to the end. Thank you for all your help and hard work Fran!
Thank you so much Shaun, its been a pleasure working with you again and I am so pleased that we finally got this one over the line. I will look forward to our next venture! Kindest regards, Fran.
5/5
TrustpilotBest experience - highly Recommended
Amy has been wonderful. She found us a wonderful property in record time and responded to any questions during the process instantly. Once the lease was signed she went over and above what we had expected in helping to coordinate decoration and renovation works. Since we are moving from abroad, she also put us in touch with a the relevant tradespeople and the additional services offered by Knight Frank. Truly the best experience with an agent we have had to date. Would recommend 100%. Thank you.
Thank-you so much for your kind review Gordon. It was such a pleasure working with you and assisting with your move! Enjoy your new home! Best wishes, Amy
5/5
TrustpilotKnight Frank delivered an outstanding service
Knight Frank delivered an outstanding buyer experience for us. We fell in love with our house at a time that there were many moving parts both personally and within the economy and KF held our hand through the process brilliantly. The team both front and back office communicated clearly and with total candidness, organising the proceedings in a far superior way to those on our selling side with one of the other well known agents. I could not recommend the partnership from Knight Frank more highly; THANK YOU Charlie Taylor and Giselle Holman and the rest of the team supporting us.
Dear AlexThank you so much for your kind review, I am delighted you got the house of your dreams and thank you for highlighting Giselle and her brilliant sales progression. It is often an area that is forgotten about but is now so important and stops needless fall throughs. Hopefully, see you soon,Best wishesCharlie and the team in Bath.
5/5
TrustpilotExcellent service
I have been using Knight Frank as my managing agent since April 2023. Their service has been fantastic.I have had multiple issues with my flat/the tenants, but I am pleased to say that Knight Frank have been invaluable as the managing agent. Hamzah Musaddaq has been in charge and very much on the front foot with every conversation/issue with the tenant. His pro-active approach and forward thinking means I literally have nothing to do apart from agree with his points.The service has been exceptional and I would certainly recommend that anyone considering using this service does. It is absolutely worth it and saves you a considerable amount of time, effort and stress.
Thank you so much for your glowing review Mr West! It is a pleasure to help. Thank you for your collaboration and quick responses throughout. If you need anything, please do reach out and I will do my best to help.Hamzah
2/5
TrustpilotSlow and unprofessional
Slow and unprofessional. Knight Frank and Vast Group were unable and unwilling to fix a shower door in the bathroom for many months. Both Knight Frank and Vast Group disappear for months at a time and I have to chase both of them and only my chasing would restart the process, but not for long as they would simply forget me and the problem would remain - the shower door would continue to leak and they wouldn't care. The repairs and administration would fall through the cracks and drag on for months. Knight Frank wouldn't agree to replace Vast Group with another contractor, so I'm stuck with a broken shower door flooding the bathroom for months, with nothing I can do about it because the apartment is managed by Knight Frank.
Dear Anton,We are really sorry to hear about your experience. We would be keen to investigate this matter further. If you could please reach out to complaints@knightfrank.com, a member of the team will look into this for you. Please accept our apologies again. Knight Frank
5/5
TrustpilotExceptional service from Jocelyn
I cannot speak highly enough of the assistance I received by the property manager Jocelyn Zhang.After realising I had accidentally sent my credit card to my previous address, I’ve got in touch with the Knight Frank office and she acted swiftly and efficiently to coordinate the safe retrieval of my credit card.What truly sets Jocelyn apart is her communication skills and genuine care for her clients. Her professional, efficiency and above all, her kindness, made all the difference.I wholeheartedly recommend Jocelyn and Knight Frank to anyone seeking exceptional property management services.Thank you, Jocelyn, for your support and going above and beyond to assist me. You’re a true asset to your company and I am grateful for your help.
Many thanks for your kind words, Fabio. I’m grateful for the opportunity to assist you. If you ever require further assistance or have any questions, don’t hesitate to reach out. Kind regards,Jocelyn
1/5
TrustpilotLeft feeling cheated, beyond frustrated, and patronised.
Awful service. Honestly, it sickens me that we had to pay them money. After informing them that the heating wasn't working November 2022, we went the whole winter without any heating (and we chased a lot - especially when it was sub-zero temperatures in December!). The heating was never fixed, and we moved out in June 2023. There was considerable damp in the property as we were unable to regulate the temperature and lived next to a river, which caused excessive mould, rotting window frames, and pressure cracks in the window glass. Despite informing them of this, when we tried to get our deposit back, we were charged for all this damage and were barely able to get a timely response from Knight Frank. It took over ten weeks to just get the schedule of proposed deductions, despite chasing multiple times, and 5 months to get the deposit back. We had to wait at least 2-3 weeks for every response. In the end, we were so exhausted and fed up with dealing with them, we agreed to pay for half the damage. If you want to pay above-market rate in agency fees, wait for weeks for them to acknowledge your emails, and then receive a response that doesn't actually address your concerns and is horribly patronising, then Knight Frank is the right agent for you!
We are really sorry to hear about your experience with our lettings teams throughout your tenancy. A member of our Customer Service team will contact you directly to discuss this further. Please accept our apologies again. Knight Frank
5/5
TrustpilotFirst viewing = successful tenant
I was looking to let out my apartment in November 23, and with another agent was not having much luck. I enlisted Knight Frank and Jamie Vass became a trusted advisor and found me a tenant in less than a week. I was astounded by his professionalism, guidance and compassion for a new landlord who practically had 0 clue what the whole process looked like. I know also how helpful he was to my tenant who was new to renting as well. He helped build a great working relationship with myself and my tenant which has flourished since everything was completed. I’m not sure how successful this would have all been wi th out him. Thanks Knight Frank for making this process a little easier for a newbie, especially Jamie, this was remarkably easy with you guiding me along the way.
Many thanks for your kind words Aegean. While it was a pleasure to find you a lovely tenant so quickly, it was a delight to work with you also and guide you through the process and I wouldn’t have had you as a “newbie” should I have not known otherwise. I hope the tenancy goes well and you and your tenant have a strong relationship throughout. Please do feel to reach out to me at any time. All the best, Jamie. Kind RegardsJamie Vass
5/5
TrustpilotKnight Frank Wapping - Thank you Peter!
We went through Knight Frank Wapping for purposes of finding a flat to rent and cannot praise enough Peter Petrzak’s professionalism and efficiency. He really is a very knowledgeable agent who goes beyond showing you a flat, he has a lot of experience and will provide valuable, down-to-earth advice. We worked with Peter as potential tenants but we would also be confident working with him if we were a landlord, given his experience of the market and great social and professional skills.
Dear Melina, Thank you so much for your kind words! It was great to meet you both and I am really happy that you have found the right property. Please don’t be a stranger and contact me if you decide to move again. Kind regards, Peter
5/5
TrustpilotWonderful experience with Walid Javadi
Our experience with Knight Franks was fantastic, thanks to Walid, our primary contact. He was incredibly friendly, helpful, and patient. Walid never pressured us and actively encouraged us to thoroughly inspect the property and ask any questions we had. He even provided valuable advice beyond what we initially asked for. All further interactions with Walid and the agency were highly positive and professional. Walid made our move a smooth process, and we wouldn't hesitate to recommend him.
Dear Hayk,A sincere pleasure to have worked with you to find a new home for your family. I’m very grateful for your cooperation and trust in this process, and very much hope my advice proves useful in due course.Very best, Walid.
5/5
TrustpilotLouna was absolutely superb…
Louna Del Barrio was absolutely superb throughout the entire process of finding and securing a home that met our needs. She was exceptionally efficient, diligent and reactive to all of our requests ensuring the entire transaction was smooth and seamless. When moving into our property Louna and her colleague Walid Javadi were helpful, resourceful and charming resolving every little issue that materialised.
Dear Ian, Thank you for taking the time to write about your experience with us. Walid and I hope you will be settling in nicely in the new property and enjoy the neighbourhood. Best wishes, Louna
5/5
TrustpilotProperty management
Henry Nwokejiobi is my account manager for managing the property that I have for rental. He is very responsive towards my requests to get in touch with the tenant for property maintenance issues. Have no issues with the property so far and so far had my mind at ease with him looking after my account. Please continue to keep up with the good work!
Thank you for your kind words. We are delighted to hear that you are happy with the service you have received from Henry. We appreciate your feedback and will continue to strive to provide excellent service to all our clients.
5/5
TrustpilotWe had been in the market for 5 years…
We had been in the market for 5 years and finally found the right home thanks to Oliver Dawson from Knight Frank Belgravia. He was incredibly kind, informative, and efficient throughout the entire process. His recommendations, including an amazing solicitor, were spot on and made everything go smoothly. I highly recommend Oliver for anyone looking for a reliable and supportive estate agent. Thank you for making our long search worthwhile and stress-free!
Gul,Thank you for another kind review! It was a pleasure to work with you. I am delighted to hear that you were happy with your solicitor.Oliver Dawson
5/5
TrustpilotJust sold …
Recently sold my property in NW6 with the professional help of the team at Knight Frank in Queen’s Park. Sarah was particularly helpful in giving me advice on pricing and Becks in liaising between me and the buyer to get the sale over the line in a timely fashion. Thanks to you all for making this as smooth as a house sale can ever be.
Dear Mel,Thank you so much for your thoughtful review! It was a pleasure working with you to sell your property. I’m glad the team could make the process as smooth as possible, and it’s wonderful to hear that both Becks and I were able to support you throughout. Wishing you all the best, and if you ever need anything in the future, don’t hesitate to reach out!Kind regards,Sarah and the Knight Frank Queens Park team
5/5
TrustpilotToru is the BEST !!
Mr. Toru Yoshioka, Property Manager is the most honest of the hundreds of people I have met around the world. His work is incredibly quick and accurate, and he is extremely polite to everyone. He is a model of property management. He is so talented that I guarantee he is a valuable asset. I sincerely hope that he will be evaluated correctly and that he will work for Knight Frank for a long time.
Dear Amy,Thank you so much for your generous words. I am delighted to have been able to assist you.Please do not hesitate to reach out if you need more assistance or support.Kind regards, Toru
5/5
GoogleI couldn’t recommend Georgia, Chica and the team enough. We sold our house in East Dulwich through them and having had a poor service with another estate agents in the area, we can say with authority that this team is a cut above the rest in the area and you are in safe hands! Communicative, efficient and they made what can be such a stressful experience, as smooth as possible. Such a slick team and service!
Thank you Holly, it was a pleasure to work with you both and delighted this happened, and so quickly too. Wishing you the best for your next chapter!
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Tell us what you need and we'll put you in touch. Knight Frank Dulwich Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
