Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCatherine and her team at KF Dulwich are really excellent. Catherine is extremely polite, listens to client needs and is extremely patient. She is ably supported by other team members in the office who are equally good and reliable. They are easy to deal with and collaborate as a team.
Would highly recommend Catherine and team at Knight Frank’s dulwich office.
Amit · 16 December 2025
Agent replied · 24 December 2025
Thanks Amit! It was a pleasure working with you too! I wish you and your family well and I hope that you will all be extremely happy in your new home.
Best wishes, Catherine and all the team at Knight Frank Dulwich
★★★★★ 4/5
TrustpilotProfessional
Emma from renewals handled our recent renewal. Whilst new to the property she was professional and efficient. Thank you Emma
T · 8 October 2026
Agent replied · 23 October 2024
Dear Tian,
Thank you for taking the time to leave a kind review. I am delighted to hear that you were pleased with the service provided during your recent renewal. It was a pleasure assisting you.
Wishing you all the best.
Kind regards,
Emma
★★★★★ 5/5
TrustpilotBrigette Bulan and Knight Frank Rentals
Brigette Bulan and Knight Frank have been looking after my rental property for over 15 years. Brigette and the team are always very attentive, offer good advice and look after both the landlord and the tenant. Thank you Knight Frank!
ANDREA · 21 May 2026
Agent replied · 25 May 2026
Dear Andrea
Thank you for your kind words. It was a pleasure working with you on this year’s rent review.
Kind regards
Brigette
★★★★★ 5/5
GoogleAs a buying agent dealing with estate agents all day, every day, I have interacted with the best and the worst over the years. Catherine Stage really is one of the best. Her calm, considered, caring and knowledgeable approach make her a real privilege to work with. I am on the buy-side, but I’ve no doubt these qualities remain true irrespective of which side of the court you’re on.
Jamie · 26 September 2026
Agent replied · 10 October 2026
Thank you Jamie. I would say the same to you! A pleasure to deal with as a buying agent and I know that your clients' really value your expertise and care.
Best wishes
Catherine and the Knight Frank Dulwich team
★★★★★ 5/5
TrustpilotKnight Frank has done a great job…
Knight Frank has done a great job managing our property, particularly Domnita Florea who is always very proactive with her communication and very helpful. Knight Frank definitely is one of best companies to use for property related work and services.
Peter · 15 May 2026
Agent replied · 25 May 2026
Thank you ever so much Peter for your kind review and for taking the time to leave it.
Thank you again.
Domnita
★★★★★ 5/5
TrustpilotAva has been exception since the start
Ava has been exception since the start. Always reachable and extremely proactive. She shows so much care and compassion when dealing with clients and it speaks volumes of her character. It has been an absolute pleasure to work with her
John-Paul · 8 May 2026
Agent replied · 25 May 2026
Hi John-Paul,
Thank you so much for the lovely feedback. It’s been a real pleasure to work with you, and I’m glad I’ve been able to help throughout.
Best regards,
Ava
★★★★★ 5/5
TrustpilotGreat experience with Luke Bull
Everything went perfectly smooth and fast with the support of Luke Bull! As soon as I enquired we booked a viewing for The Eades for the very same day. He answered all of my questions and was extremely patient to show me the entire property. Next day we had an offer accepted and the tenancy agreement signed. Couldn't be happier!
Marcela · 20 November 2025
Agent replied · 22 November 2025
Thank you Marcela, I appreciate the kind words. I'll be delighted to help again in the future! Enjoy your new home. Luke
★★★★★ 5/5
TrustpilotSarah Gunn - what a star
Sarah Gunn was exceptional in helping with our property search. She encouraged us to think outside the box and consider different options that she felt would suit us. She was always cheerful, honest and very accommodating. A star employee.
Julie · 9 May 2026
Agent replied · 25 May 2026
Dear Julie, Thanks so much for your lovely review. It was a pleasure to work with you and I’m really pleased you had such a positive experience.
Wishing you all the best,
Sarah and the Knight Frank South East New Homes team
★★★★★ 5/5
TrustpilotI worked with Carmen from the Knight…
I worked with Carmen from the Knight Frank Hyde Park office to let my flat out in Bayswater. The process was very smooth from start to finish but in particular, Carmen was excellent. She was efficient, thorough, diligent, selective in finding good candidates, very quick in her replies and also in my opinion went above and beyond in her role in helping resolve issues with preparing the flat for a new tenancy. And she was very friendly and pleasant in her working style, very easy to get on with. 10/10 in my opinion. It’s always a hassle to let your flat out, but when I next need to, I will be contacting Carmen!
Amir · 21 February 2026
★★★★★ 5/5
GoogleI had dealings with Knight Frank from March 2024 until recently. We were looking for the perfect family home in Dulwich - this was not an easy feat as we had a lot of things that we were looking for. Chica was very patient with us and always checked in to let us know what was happening in the area and if they had any potential houses for us to go and see. We never felt forgotten, like we did with another estate agent in the area (an agency purely in Dulwich). She was always so friendly and approachable I enjoyed our chats. Even though we didn’t end up buying with Knight Frank (we tried with a few houses but there is a lot of demand in our area and there were a few bidding wars!) we had fantastic dealings with them and I would recommend them. Thank you so much!
Alice · 25 March 2025
Agent replied · 9 August 2025
Dear Alice
Thank you very much for your kind words. We wish you and your family the best in your new home and don’t forget that we are just around the corner if you need anything! It was a pleasure working with you, and I hope to do so again in the future.
Chica & the team at KF Dulwich
★★★★★ 5/5
GoogleGeorgia was kind professional and thoughtful throughout our viewing process, flexible to different communication needs and schedules. Thank you.
Louise · 10 September 2026
Agent replied · 10 October 2026
Dear Louise,
Thank you very much for your kind words and for taking the time to leave this review.
We're delighted to hear that Georgia made your viewing experience such a positive one. Her professionalism, thoughtfulness, and commitment to accommodating clients' individual needs are qualities we greatly value, and we will be sure to pass on your feedback to her.
Thank you again for your recommendation, and we wish you all the very best with your property search.
Kind regards,
Jay and the Knight Frank Dulwich team
★★★★★ 5/5
TrustpilotI couldn’t recommend Liv Papps enough
I couldn’t recommend Liv Papps enough. She was professional and incredibly helpful throughout the whole process. Communication was excellent from start to finish, and she always made time to answer any questions or keep me updated.
Saula · 14 May 2026
Agent replied · 25 May 2026
Dear Saula, thank you for your kind review. It has been a pleasure working with you! please do reach out in the future if there is anything else I can assist with. Wishing you all the best in your new home. Many thanks, Liv
★★★★★ 5/5
GoogleGeorgia was excellent. She was proactive, friendly and incredibly helpful, always keeping us updated and making everything easy.
Jay · 10 September 2026
Agent replied · 10 October 2026
Thank you for your kind review Jay. It was a pleasure helping you both with your property search. I'm delighted you found the process smooth and well-supported, and I wish you every happiness in your new home.
Best wishes
Georgia and the Knight Frank Dulwich team
★★★★★ 5/5
TrustpilotTruly exceptional service
I was in the midst of travelling whilst trying to secure my new home. Summer went over and above to make the process as seamless as possible - working beyond her normal hours to ensure everything was in order. Truly exceptional service.
Amanda · 13 March 2026
Agent replied · 20 March 2026
Hi Amanda,
Thank you so much for taking the time to leave such a wonderful review - that’s incredibly kind of you.
I’m really glad I could help make the process smooth for you, especially while you were travelling. It was an absolute pleasure assisting you.
Best wishes,
Summer
★★★★★ 5/5
TrustpilotRenting my property with James Szalay…
Renting my property with James Szalay was a seamless and enjoyable experience. He was very attentive from start to finish and genuinely wanted to support me through the process and found me an ideal tenant! I am thrilled with my experience and the wider team. Big thanks to Julia also who was my initial point of contact and took everything out of my hands. Definitely the most professional and polite estate agent experience I've ever had!
Customer · 21 February 2026
★★★★★ 5/5
TrustpilotLouna was exceptional
I rented a flat in Elephant and Castle with Louna Del Barrio as the agent. I’ve worked with many agents over the years as landlord and as tenant and she was easily the best. Friendly, straightforward and upfront; genuinely helpful; energetic but not at all pushy; and above all I felt she really wanted to help me find the right place for me, and not just secure a quick deal. I know I can trust her. Aftercare after the tenancy was agreed has also been exceptional.
Benjamin · 17 May 2026
Agent replied · 25 May 2026
Dear Benjamin,
Thank you very much for your kind words- I really appreciate you taking the time to write a review.
It was a real pleasure working with you, and I am glad I could help you find the right place.
Wishing you all the best in your new home, and please don’t hesitate to reach out if I can help in the future.
Kindest regards,
Louna
★★★★★ 5/5
TrustpilotSuperb experience
Lety was fantastic, extremely responsive, helpful, and friendly. Thank you, Lety!
Andrew · 28 September 2026
Agent replied · 23 October 2024
Andrew,
It was a pleasure working with you, and I'm delighted to hear that you found my support responsive, helpful, and friendly. Your kind words are truly appreciated and mean a lot to me.
Wishing you all the best, and thank you again for taking the time to leave a review!
Lety
★★★★★ 5/5
GoogleWe had a fantastic experience working with Nicky during our property search. From start to finish, she was an absolute pleasure to deal with, friendly, approachable, and incredibly responsive throughout the entire process.
What really stood out was how proactive and genuinely engaged she was in helping us with our search. She was always available to answer questions or talk things through, and she struck the perfect balance between representing her clients professionally while still making us, as buyers, feel supported and valued. That’s a rare quality, and it made a huge difference to our experience.
Having dealt with so many estate agents in the area, Nicky really stood out from the crowd. When the time comes for us to sell our own house in the future, she’ll be the very first person we call.
Lee & Nami
Lee · 10 May 2026
Agent replied · 10 October 2026
It has been such a pleasure working with you, Lee and Nami; exploring what Dulwich has to offer, and finding your wonderful family your ‘forever’ home. For us, it really is about getting to understand our clients and buyers, and building that trust and relationship. This ensures we know what you are looking for and what we can offer you, given our experience and track record in the area.
Feedback is key to our business and sharing your experience with us is really valuable - thank you so much. It's all about he journey and providing that support and knowledge to you for your house purchase.
Best wishes
Nicky and the Knight Frank Dulwich team
★★★★★ 5/5
TrustpilotAva Ho - Reliable, sharp, and always delivers!
I've been working with Ava Ho at Knight Frank for a while now and honestly couldn't be happier. She's prompt, efficient, and always on top of things, I never have to follow up twice. As someone who travels a lot, this matters more than anything. I can hand off an open issue to Ava and know it will be handled properly without me having to babysit the process, her judgement is excellent and she goes to great lengths to follow through. If you're an overseas landlord, she's exactly the kind of person you want managing your property.
T · 9 May 2026
Agent replied · 25 May 2026
Hi Ms Chang,
Thank you so much for the lovely feedback. I’m really pleased to hear that I’ve been able to help and that you’re happy with the service.
Best regards,
Ava
★★★★★ 5/5
TrustpilotCommendation for Ava HO, Knight Frank
My husband, Andrew Lau, and I would like to commend Ava Ho from Knight Frank for her exceptional helpfulness and proactiveness in managing the affairs of our unit at A802 Neo Bankside. Her dedication has been consistent not only on individual occasions but throughout the entire period since she took over the management of our unit. We feel confident that our property is in very capable hands under her care, and we consider ourselves truly fortunate to have her assigned to manage our unit.
Lilian · 8 May 2026
Agent replied · 25 May 2026
Hi Lilian and Andrew,
It is always a great pleasure to help. Thank you very much for your continued support!
Best regards,
Ava
★★★★★ 5/5
TrustpilotMany thanks
Many thanks to Katie and Lana for such a positive experience with Knight Frank. They were kind, professional and quick to answer any questions I had. I felt in very safe hands!
Lauren · 6 May 2026
Agent replied · 25 May 2026
Dear Lauren,
Thank you so much for your kind words. It was our pleasure to help you with your move into your new home!
If you need anything else property related in the future please don’t hesitate to contact us.
Katie and Lana
★★★★★ 1/5
TrustpilotShocking
Clear and categoric assurances were sought before signing up with KF regarding marketing, communication, dedicated personnel for viewing and ongoing reporting during an agreed six month marketing campaign. All were blatantly ignored thereafter and in fact we heard not a word from them for nearly 4 months at one point! When I contacted them to ask why, I received a glib, one line unsubstantiated assurance regarding their ongoing efforts followed by a further periond of silence. Not once did I receive a progress report as I had been promised, or any communication at all in the last three months of the campaign unless I was chasing them. When the six months came to an end, I had to ask them to remove my property from their listings, which I was assured would happen immediately. Of course they did nothing and I had to chase them again two months later, after I learned from another agent that it was still there!
David · 22 December 2025
★★★★★ 5/5
TrustpilotExcellent rental management
In line with our previous review on KF sales and letting departments respectively also five stars for our property manager Kristian Lee. Kristian is managing our two new build apartments to our fullest satisfaction. He follows all issues related to the properties as well as the rental agreement diligently and very competently. He engages with our tenants and all their requests promptly while keeping us informed throughout. Kristian is very approachable and it is a pleasure to work with him. Fullest trust that our apartments are in best hands. Thank you once again, KF!
Sylvia · 19 December 2025
★★★★★ 5/5
TrustpilotSarah Gunn is a brilliant agent
Sarah Gunn was the most amazing agent. Nothing was too much trouble, she liaised with the developer brilliantly, provided access to the property when I needed it and was super friendly.
Michelle · 6 May 2026
Agent replied · 25 May 2026
Hi Michelle,
Thank you so much for your lovely 5-star review! It was a pleasure helping you find your new home and I'm so pleased everything went smoothly.
Best wishes
Sarah and the Knight Frank South East New Homes team
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