Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI had a positive experience working…
I had a positive experience working with Knight Frank. Especially I'd like to highlight assistance of property manager Toru Yoshioka, who strives to resolve incoming client requests as quickly and effectively as possible in any situation or issue. Toru is highly experienced, honest, and has been working in his field for a long time. If you work with Toru, you can be confident that his advice and insight can be trusted in resolving any issue that arises.
Vitaly · 18 May 2026
Agent replied · 23 October 2024
Thank you for taking the time to write a review, I am truly delighted to receive such positive feedback.
I have been doing my best, and will continue to do so, to ensure you receive the highest level of service.
Kind regards
Toru Yoshioka
★★★★★ 5/5
GoogleWe recently sold a property through Knight Frank Dulwich and had a very good experience overall.
Zak was excellent throughout. Highly professional, organised, and importantly very effective at keeping all parties aligned and informed. He managed the process with real tenacity, maintaining momentum without creating unnecessary pressure.
What stood out most was his ability to keep things constructive and calm, even when the process became more involved. Those people skills are rare, and they made a genuine difference.
Would happily recommend.
Jonathan · 2 April 2026
Agent replied · 10 October 2026
Dear Jonathan,
Thank you very much for taking the time to leave such a generous and thoughtful review. It was a pleasure working with you, and I’m delighted to hear that you felt well supported and informed throughout the process.
Property transactions can be demanding at times, so I’m pleased that my approach to maintaining momentum, while keeping things constructive and calm, made a positive difference for you.
Your kind words are sincerely appreciated.
Wishing you all the very best, and thank you again for your recommendation.
Best regards,
Zak and the Knight Frank Dulwich team
★★★★★ 5/5
GoogleCatherine Stage is the best agent we have worked with in finding a home - second to none. Catherine is extremely knowledgeable and was able to easily identify our key criteria and target homes from a quick phone call, ensuring that the homes we were sent were on point. Catherine was always available and worked with my family's availability, keeping us updated on numerous processes. While painful to admit as a buyer - Catherine is also a fantastic negotiator and I am in no doubt that she represented all of her vendors and their interests in a first class manner. In short, whether you are a buyer or a seller, I cannot recommend Catherine highly enough.
Ediz · 16 March 2026
Agent replied · 16 April 2026
Thank you very much for such a complimentary review! I’m pleased that I have been able to assist you in researching the Dulwich market and I wish you every success with your home renovation. Do let’s keep in touch and I’d love to see the end result!
Best wishes
Catherine and the Knight Frank Dulwich team
★★★★★ 5/5
GoogleWe used Knight Frank Dulwich to sell our 5 bed property in Herne Hill. Catherine and Zak were exceptionally professional throughout the process, from valuation to effectively managing the off-market/price discovery process, before finally going on-market and successfully receiving an asking offer price. The whole team were responsive, diligent and adept in the marketing and managing the entire sales process. We selected Knight Frank Dulwich just before Xmas, and exchanged contracts mid March, which we felt was an excellent turnaround. Thank you to Catherine and Zak for all their help throughout the process.
Sam · 16 March 2026
Agent replied · 16 April 2026
Thank you for the wonderful review, Sam. We’re delighted to hear you had such a positive experience selling your property with us. Catherine and I thoroughly enjoyed supporting you from valuation through to exchange. We truly appreciate your trust and wish you all the very best for the future.
Very best,
Zak and the Knight Frank Dulwich team
★★★★★ 5/5
TrustpilotThe professionalism and attitude of the team
The professionalism and attitude of the people who work there, which makes it a pleasant experience instead of a chore. Sofia and her team on the sales side at Craven Terrace are upbeat but sensible and their efforts are much appreciated. We let our flat with KFR for the first time in 2024 so had also to learn the ropes once we had found a tenant- we were lucky to have Phillip Dunn to help us because he knows how everything works in managing a property , and can advise when something needs attention and when it doesn’t .And he gets things done, which is a really good service.
Mr · 12 March 2026
Agent replied · 20 March 2026
Thank you for your kind words, it is a privilege to be trusted to look after your property.
- Phillip & Sofia
★★★★★ 5/5
TrustpilotLety - Best Property manager
Lety has been an absolute pleasure to work with. She took complete ownership, communicated clearly and consistently, and rebuilt my confidence in the service. She's responsive and proactive. Whilst I am sad to lose her managing my property, I am very happy to see progress - a promotion truly deserved.
J · 28 September 2026
Agent replied · 10 October 2026
Dear James,
Thank you so much for your kind words. It has been a pleasure working with you, and I truly appreciate the trust you placed in me. I'm delighted I was able to rebuild your confidence in the service, and your feedback means a great deal. Thank you for your support and best wishes for the future.
Lety
★★★★★ 5/5
TrustpilotExcellent experience start to finish
Excellent experience start to finish. Jonathan Lacey was ultra-efficient, highly communicative throughout, gave excellent advice at all stages, had immediate access to a wide range of potential buyers, and kept the buyer on track. A great job by Jonathan and Knight Frank from start to finish.
Mike · 13 September 2026
Agent replied · 22 September 2026
Thanks Mike, I very much appreciate your comments. We are so pleased for you and your family, and particularly glad that a result came so swiftly.
Best wishes
Jon and the Knight Frank Winchester team
★★★★★ 5/5
GoogleFrom the first time that we met Zak Scott during a whistle stop viewing tour of houses in Dulwich Village we knew that we were in safe hands. Having gone through a rather long and tortuous experience trying to sell our house in Brockley and also find a property to buy we met many, many agents. Zak was by far the best by a country mile. Always professional, clear and efficient communication and just a very nice, lovely man. It was a pleasure dealing with him.
Sara · 16 December 2025
Agent replied · 24 December 2025
Dear Sara and Paul,
Thank you so much for your lovely review. It was a real pleasure viewing with you, and I’m delighted we were able to get everything completed so quickly, especially after a challenging start to your selling and buying journey. A five-week turnaround is fantastic, and we truly couldn’t have achieved it without your proactive approach throughout.
Wishing you all the very best as you settle into your incredible new home. I look forward to staying in touch.
Warmest wishes,
Zak and the Knight Frank Dulwich team
★★★★★ 5/5
TrustpilotAnnabel was incredible!!
Thank you SO much to Annabel who has been nothing but incredible during my search in looking for a new flat. I could not reccomend her more, she has been so kind and extremely helpful. Thank you so much Annabel!
Mia · 2 October 2026
Agent replied · 10 October 2026
It was a pleasure assisting with your move to London Mia, I hope you will be very happy in your lovely new home!
Stay in touch and I hope your move goes well next week
All the best,
Annabel
★★★★★ 5/5
TrustpilotEasy and enjoyable rental process
Katie made the whole process so easy and enjoyable. Everything was handled quickly and professionally, without any unnecessary complications or stress. We felt genuinely special as clients. We’re so happy with our new home and really grateful for her help!
Valerie · 29 September 2026
Agent replied · 10 October 2026
Dear Valeriia,
Thank you so much for such lovely feedback, it was a pleasure working with you and Marks! I hope that al goes well with the move in!
Best wishes,
Katie
★★★★★ 5/5
GoogleExtremely pleased with Zak and the rest of the Knight Frank team in Dulwich. We bought and sold through them and they made it all appear very easy - they moved quickly, were very straightforward and have a really impressive client base. They were highly professional and sold our house within weeks. We would highly recommend Knight Frank if you're thinking of buying or selling. Thanks so much to Zak and the team!
Michael · 16 January 2026
Agent replied · 24 December 2025
Dear Lisa & Michael,
Thank you both for your kind words! We’re delighted to hear we helped make your move smooth and stress free. Your recommendation truly means a lot to us, and we wish you all the best in your new home.
My very best wishes,
Zak and the Knight Frank Dulwich team
★★★★★ 5/5
GoogleThanks to the Dulwich Village office of Knight Frank for their help selling my house. They were there to assist and guide from listing to exchange. Nicky and the team were always contactable, kept me informed and were understanding and cheerful at what can be a stressful time.
Carl · 10 July 2026
Agent replied · 10 October 2026
It was a delight to assist you with the sale of your lovely home; and to support you through the transaction. Thank you for trusting Knight Frank to represent you.
We really thrive on providing a high quality and personal service to all of our clients.
Best wishes
Nicky and the knight Frank Dulwich team
★★★★★ 5/5
TrustpilotOnly fair to mention the brilliant service by Lety
We received an amazing support and service from Lety at the agency. Lety was prompt in resolving any issues we had and attentive to details, always striving for a professional yet practical solutions. Thank you Lety and the team.
Alexandria · 8 September 2026
Agent replied · 22 September 2026
Thank you, Alexandria, for your kind review. It was a pleasure assisting you, and I am delighted to hear that you were pleased with the support and service provided. Your feedback is greatly appreciated. Thank you for your trust in Knight Frank, and I wish you all the very best for the future.
Kind regards,
Lety
★★★★★ 5/5
GoogleZak and the team at Knight Frank East Dulwich were absolutely fantastic from start to finish. The process of buying and selling a property simultaneously was smooth, professional, and stress-free thanks to their expertise. Zak was always responsive, honest, and proactive, keeping us informed at every stage and keeping everything on track. We couldn’t recommend Zak and the team highly enough to anyone looking to buy or sell a property.
David · 16 January 2026
Agent replied · 16 April 2026
Dear Mel and Dave,
Thank you so much for your kind words. It was a pleasure working with you both. We’re delighted to hear that we were able to make the process, of selling and buying, as smooth as possible, and I can’t wait to see how you make your new home your own. Your recommendation means a great deal to us, and I’m sure we will speak again soon.
Warmest wishes,
Zak and the Knight Frank Dulwich team
★★★★★ 5/5
TrustpilotI had a very smooth and easy process of…
I had a very smooth and easy process of renting my apartment with knight frank. Even as a student the procedure was effortless. Tasha and Isabel were exceptional. Would definitely use their services again.
Aryann · 6 October 2026
Agent replied · 10 October 2026
Thank you for your kind words. It’s been a pleasure working with you. We wish you all the best in your new home! Isabel and Tasha
★★★★★ 5/5
TrustpilotMark and his team at the Exeter office…
Mark and his team at the Exeter office did a great job assisting us in selling our house in Devon. Clear communication and professionalism made it a stress free process. Would highly recommend, thank you.
Sarah · 28 September 2026
Agent replied · 10 October 2026
Thank you Sarah, for your great review. I'm so pleased for that we were able to deliver an excellent result for you. The team really enjoyed working with you on the sale.
Very best wishes
Mark and the Knight Frank Exeter team
★★★★★ 5/5
GoogleZak was really proactive and helpful from the very beginning of our buying process - reaching out with an off market home he thought would be a good fit, through to the sale negotiation, and ultimately the exchange. He was always super transparent, responsive and went out of his way to help at every stage.
Kate · 10 May 2026
Agent replied · 10 October 2026
Dear Kate
Thank you so much for taking the time to leave this lovely review. I'm so pleased that I could make the process easier for you.
Do stay in touch, in case we can help again in future.
Wishing you all the best in your new home,
Zak and the Knight Frank Dulwich team
★★★★★ 5/5
TrustpilotKnight Frank Lettings have Shone Again !
Knight Frank Lettings have been very helpful while getting our property ready for rental. The information has been very informative and unambiguous to give us a clear idea of what needed to be done to keep this property at a very high standard and to retain the exclusivity of area. This is now the second letting that we have entrusted to Knight Frank Lettings and we are very Happy to continue this fruitful relationship as they are the "Go to Choice" !
James · 7 October 2026
Agent replied · 22 November 2024
Thank you so much for your lovely review and for continuing to put your trust in us. It has been a pleasure working with you again. We really value our continued relationship and look forward to working with you in the future.
Kind regards,
Katie & Kavita
★★★★★ 1/5
TrustpilotPoor care
My tenancy ended more than a month ago and Knight Frank still has not returned my deposit.
I have contacted them repeatedly and have been told several times that the deposit would be sent “tomorrow”, yet the payment has still not been received.
The most frustrating part has been the repeated promises without any resolution or clear explanation for the delay. I have now had to make a formal complaint and consider escalating the matter externally.
This has been an extremely disappointing experience, particularly from a company of Knight Frank’s size and reputation.
Kerem · 7 October 2026
Agent replied · 10 October 2026
Dear Kerem,
We are really sorry to hear about your experience. We are aware a member of the team has been in touch with you today. s the deposit is held by Knight Frank as stakeholder, we are unable to release any funds until both the landlord and tenant have reached agreement regarding the deposit. We appreciate that previous communications may not have made this clear and apologise for any confusion caused.
Thank you.
Knight Frank
★★★★★ 5/5
TrustpilotRent Renewals
We are glad that our rent contract renewals are always very smooth and completed satisfactorily for both parties. We would like to thank Charlotte Maclean , partner, renewals negotiator for excellent service.
Choon · 7 October 2026
Agent replied · 10 October 2026
Thank you for your kind words. It has been a pleasure helping you with the renewal, and I’m delighted we were able to get everything completed. Please feel free to contact me if there is anything else I can help with.
Kind regards
Charlotte
★★★★★ 5/5
TrustpilotJames was really helpful with my whole…
James was really helpful with my whole process of moving in and everything related to my new tenancy. Honestly James made my whole process 1000 times easier for me. Thank you!!
Melis · 11 October 2026
Agent replied · 12 October 2026
Thank you for the kind review, Melis.
It has been a pleasure helping you move in, and I am glad that I have made the process easier for you.
Please do let me know if there is anything else that I can help with.
Best wishes,
James
★★★★★ 5/5
GoogleFantastic working with Catherine and her team - great result in a tough market. Highly recommend. We choose a team that has such excellent knowledge of the local area and very glad we did.
Charlie · 19 September 2026
Agent replied · 10 October 2026
Thank you Charlie! It was great to work with you again and I’m pleased that we made this happen for you.
Very best wishes
Catherine and the Knight Frank Dulwich team
★★★★★ 5/5
TrustpilotIftina, an excellent property manager
Iftina has been a new property manager for the apartment I rent. Since her arrival, she has been extremely helpful and very easy to communicate to solve any problems that have had
Benat · 11 September 2026
Agent replied · 22 September 2026
Thank you so much for your kind review, Beñat. I'm delighted to hear you've had a positive experience. Your feedback is greatly appreciated, and it has been a pleasure assisting you. Please don't hesitate to get in touch if you need anything in the future.
Kind regards,
Iftina
★★★★★ 5/5
GoogleI have just completed the sale of my house in Herne Hill through Knight Frank in Dulwich Village. They were extremely professional at all stages of the process and were highly efficient with communications through the numerous viewings and later in the process. Particular thanks go (alphabetically :)) to Catherine, Nicky and Zak in the early stages and Zak again for the way he handled the discussions once the house was under offer - all was dealt with calmly, clearly and in good humour. Thankfully I am not planning to move again soon but would strongly recommend Knight Frank on the back of my experience.
Ross · 10 September 2026
Agent replied · 10 October 2026
Hi Ross,
Thank you very much for your kind review and for trusting us with the sale of your home. It was a pleasure working with you, and we're delighted to hear that you were happy with the service and communication throughout the process. On behalf of Catherine, Nicky and myself, thank you for the generous mention. We're especially pleased that we were able to make the sale as smooth and straightforward as possible.
Wishing you all the very best in your new chapter, and thank you again for your recommendation.
Kind regards,
Zak and the Knight Frank Dulwich team
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