5/5
TrustpilotHuge shout out to Loveisha…
Huge shout out to Loveisha at the Tooting branch. One of the kindest and most helpful agents we've dealt with over this very stressful house hunt. She's a star!
Trusted Agent profile · Southwark
Kinleigh Folkard & Hayward Land & New Homes reviews in Southwark
★★★★★
2,053 reviews across 2 platforms
First Floor, 44-48 Borough High Street, London, SE1 1XW, Southwark, SE1 1XW
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Southwark, at First Floor, is rated 4.4 out of 5 across 2,053 reviews on two platforms, including 291 Google reviews rated 4.9.
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Reviews
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotMy wife and I tenanted a home managed…
My wife and I tenanted a home managed by KFH for the past 2.5 years. Over this time, we found KFH Canada Water to be repeatedly complicit in the landlord's behaviour--including the outright refusal to remedy physical hazards (such as poorly fitting door furnishings that were causing trips and falls onto hard surfaces); as well as repeated stalling of maintenance work such as water damage, damp, fungi and mould; a lack of running water to the dwelling's only bathroom for weeks at a time (at one point, KFH suggested washing ourselves with a bucket because the landlord's plumber friend was on holidays and unavailable for a lower-cost repair); defective heating valves causing heaters to run uncontrollably during warm months (and some not run at all in winter); and a series of others.Maintenance tasks were prolonged due to the landlord's repeated assertion to use unqualified (or partly qualified) labour of friends and relatives, who often had less of an understanding of the defective system than ourselves and would only attend the home in their spare time, which could be weeks after we flagged an urgent defect (and spread over several unsuccessful visits--with any temporary fixes often relapsing within days or weeks). The longest defect (the house's heating) remained unresolved for 287 days, and we were repeatedly gaslit that there was no defect over this period. When these "contractor" friends attended the premises, they were repeatedly shocked at the conduct of KFH and the landlord--in particular the lack of urgency regarding these defects.After the continued transgressions and ongoing issues with the bathroom water supply--this time escalating the matter due to my wife's pregnancy, we received a Section 21 eviction from KFH. Within 48 hours of our vacate date, KFH had listed the home for rent on Rightmove at a £525 pcm premium. It is important to note over this time that our regular inspections indicated that we were treating the property well throughout the tenancy, and we never missed a rental payment. The only damage reported by third party inspectors upon our departure were previously flagged defects. Out outstanding complaint with Southwark Council will now also include the Section 21 notice being served by KFH soon after a repeated relapse of the bathroom water defect.The landlord was clearly inexperienced. Our understanding is that we were their first tenant and that they had inherited the home. For this reason, they were in greater need of KFH’s professional guidance, particularly in scenarios where their transgressions overstepped legal boundaries. In my 10+ years in the real estate sector, overseeing thousands of real estate deals around the globe, I have only ever encountered this level of unprofessionalism on one or two occasions. That’s not company to aspire to!
5/5
TrustpilotBrilliant company and staff
I recently sold my flat through the Ealing branch and was looked after by Chris and Martin who went above and beyond to hand hold me through the selling process. The process of completion took a little longer than usual however their perseverance of pushing forward key deadlines and ensuring that all parties were working together really helped. Their expertises and friendliness made the usually stressful time that much bearable. I highly recommend KHF for their selling strategy and customer service.
5/5
TrustpilotCant rate them highly enough
Cant rate them highly enough , they made the whole process of remortgaging my house so simple and smooth. Both Olivia and Heather were at the end of a phone or email at every moment and made my life so much easier.
5/5
TrustpilotHighly Recommend!
Shout out to Mohammed and Anthony at KFH Canada Water sales team who worked tirelessly to get the sale of my flat over the finishing line. Thank you!
5/5
TrustpilotA very professional and helpful remortgage
A very professional and helpful remortgage with KFH, they were able to help me through all of my questions and were very patient throughout the whole process. Highly recommended Sawan, he made sure to listen and help with it all.
5/5
TrustpilotKFH come highly recommended
KFH come highly recommended! We bought our flat through them 12 years ago and had such a good experience that they were our ‘go to’ when it came to selling. We had an asking price offer within 48 hours and true to his word, Barrington found us the ideal house, off-market. Finan navigated us smoothly through the process of moving and the flow of communication meant there were no glitches or surprises. A great team effort from KFH!
5/5
TrustpilotGreat Service!
Leigha has been a great help with my property search. She is patient and really listens to what I want from a property! Thankyou!
5/5
TrustpilotThanks to Naomi
Things were a bit confused at first but once Naomi in the Battersea office took over the letting everything clicked together. She made the whole process much easier for me than it could have been.
5/5
TrustpilotVishal was instrumental in the process…
Vishal was instrumental in the process of buying the flat and always available to help and sort the issue - really recommend
5/5
TrustpilotBrilliant agents highly recommend
Brilliant agents highly recommend. Jimmy and his team went over and beyond to ensure the sale went through smoothly and kept us informed at every stage. Highly recommend the Wimbledon branch.
5/5
TrustpilotGreat service from Tim Beattie and team…
Great service from Tim Beattie and team at KFH West Dulwich. Tim is extremely professional and helpful. He kept us up to date throughout the process with 'old school' courtesy. We cannot recommend the team at West Dulwich highly enough.
5/5
TrustpilotGreat Agency
Charlie Vickers made my experience easy, he was outstanding, very caring and helped me all along during the purchase of my property
5/5
TrustpilotProfessional and responsive
We bought our house with KFH Crouch End (Harry was our main contact). The team was professional, responsive and made the purchase process as smooth as possible, which did not go unnoticed given how stressful a purchase period could be and was much appreciated.
5/5
TrustpilotAgent was very knowledgeable and…
Agent was very knowledgeable and helpful. He was very polite and positive and highlighted all of the positive features of the property
1/5
TrustpilotTheir incompetence doesn’t come at a cheap price at all
I'd give this company negative stars if I could.From inconsistent responses to maintenance requests (if any) to messing up residents account they've ticked all the possible boxes when is about lack of professionalism and gross incompetence.For the past 5 years and a half, since I live in a development managed by KFH, KFH employees:* always failed to send the budget on time,* messed up the finances of the development (residents who paid for their services and have direct debit set up get referred to solicitor for having unpaid debt),* sent us all kind of dodgy contractors who did more damaged that repair the existing issues (talking here about plumbing, door entry system, lifts),* ignored or simply delayed to take measures to rectify the security related issues and residents ended up with their property being damaged or stolen,* failed to obtain important documents from the developer when the so called handover took place,* failed to arrange maintenance contracts,* failed for years to collect the unpaid debt which led to not paying the contractors, which affected our RTM company credit score,* failed to put in place a handover process when they changed managing agents (this acted like a factory reset...every time a new person joined, we had to start from scratch with reporting existing issues or restart the improvement work),* lied through their arses the residents numerous times blaming the sun, the moon, the contractors, other residents etc most of the time someone made a complaint, in the happy scenario they bothered to respond to a complaint.The list can go on and on.For anyone who reads my comment, avoid having to do business with them especially if names as Richard Benson, Carl Warland, Lauren Brooks, Denisha Wallace, James Hewitt-Lee come up. Their incompetence doesn’t come at a cheap price at all.
5/5
TrustpilotExcellent service from KFH in Highgate
Excellent service from KFH in Highgate. Big thanks to Samantha Arnold and all the team for friendly, efficient service, excellent advice, steering us through our first let and for finding a great tenant.
4/5
TrustpilotKFH property management services
KFH has been providing the property management to us for more than 10 years, the service is always great.
1/5
TrustpilotExtremely disappointed and cross!
Extremely disappointed by the incompetence, poor excuses and untruths from the letting agents of this agency. It started well three years ago with a top negotiator, but went down the slippery slope since he has left. They want to do as little for you as possible, and cancel viewings when clients are actually at the property, because you have a potential offer, even though, contracts have not yet been exchanged or signed, nor the referencing done. They let you down badly. I do not recommend Kinleigh at all if you have a property to rent.
5/5
TrustpilotOur experience with KFH letting teams…
Our experience with KFH letting teams was wonderful.we have long established relationships with them on providing us with good tenants.The reputation of them handles the letting process was always excellent.we are delighted with the services and support they offered on providing new tenants and drawing contracts on our behalf and tenants.we definitely will recommend them as excellent estate agents in our area.Regards David & Michelle
2/5
TrustpilotNot the best experience with KFH
Difficult experience with KFH. I was a buyer. The specific agent dealing with my purchase was almost completely absent from the majority of the process. No communication or updates, several times was told they’d come back to me the next day on my queries, but would only reply with answers when I chased, and then generally several weeks later. Even my solicitor commented they found the agent ‘unhelpful’, and the solicitor was recommended by KFH, so presumably not a standard they generally work to. Towards the end of the process (approx 10 days prior to completion) I received an unprecedented amount of communication (email and phone) from the agent pushing for a completion pre Christmas, so everything subsequently became a pressured, panicked rush to get everything finished. The whole process was unnecessarily stressful, this was not my first property purchase so I’m aware it shouldn’t have been so unpleasant.
2/5
TrustpilotTerrible responsiveness
Terrible responsiveness, and customer serviceAgents only seem to respond to tenant inquiries when the landlord needs something, and follows up with immediate urgency. When it comes to tenant inquires around repairs, or tenancy information, they are slow and on a number of occasions have to be pushed to action anything. You can tell who they really are there to represent and help.
5/5
TrustpilotThere were numerous challenges with…
There were numerous challenges with achieving the sale. Sophie at KFH assisted and prompted the parties concerned at every turn. Her efforts and persistent were much appreciated in finally making long awaited completion.
5/5
Trustpilotevery stage of the process
Emilia was very caring, and helped us through the stages with the brightest smile
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