Trusted Agent profile · Southwark
★★★★★
94 reviews across 2 platforms
2 Shad Thames, London, SE1 2YU, Southwark, SE1 2YU
Kalmars's office in Southwark, at 2 Shad Thames, is rated 3.9 out of 5 across 94 reviews on two platforms, including 77 Google reviews rated 4.1.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
GoogleI had a fantastic experience finding a property to rent with Pierre. Pierre is particularly accomplished at making the stressful experience stress-free and straightforward. He achieves this through clear and effective communication and is happy to go the extra mile to answer questions he does not immediately know. I would definitely recommend Pierre to anyone looking to rent in the area. His knowledge of the local area, available properties, and the overall process is second to none!
5/5
GoogleA big thank you to Jack for all the support and guidance he’s given us throughout the process of dealing with our property. He has been professional, approachable, and always quick to respond, keeping us updated every step of the way. Jack’s patience and reassurance really helped take the stress out of the process, and it was clear he genuinely had our best interests at heart. We’re very grateful for everything he’s done and wouldn’t hesitate to recommend him and the agency.
1/5
TrustpilotVery disappointing experience
Very disappointing experience. A lot of back and forth communication over several weeks, but basic information such as trading figures was never provided. Responses were slow and the process felt unnecessarily drawn out. Serious operators need transparent information to make decisions, and unfortunately that wasn’t the case here. Felt like a complete waste of time.
5/5
GoogleWe had a really positive experience working with Pierre at KALMARs. Although the process was stressful at times (through no fault of theirs), Pierre was consistently supportive and professional throughout. He explained everything clearly, kept us well informed, and provided reassurance when things became challenging. We are very grateful for his patience and support!
5/5
GooglePierre Jackman provided excellent service in helping us rent a 3-bedroom flat. His cordial manner and efficiency were particularly valuable as we needed to move in on short notice. Pierre was very helpful throughout the process, addressing our needs and concerns promptly. For anyone looking to rent a flat, I highly recommend getting in touch with Pierre. His professionalism and attentiveness made what could have been a stressful experience much smoother. He demonstrated a good understanding of the local market and was able to find us a suitable property that met our requirements. Overall, Pierre Jackman's assistance was invaluable in our search for a new home. His responsiveness and expertise make him a great choice for anyone in need of an estate agent.
5/5
Google1. Outstanding Support with retail property lease ⭐⭐⭐⭐⭐ Kalmars made the shop lease journey smooth and stress-free. From the first viewing to leagals everything professional, knowledgeable, and genuinely supportive. A special shoutout to Jack Scotter who always responded quickly and kept us well-informed. We felt truly looked after throughout the entire process. Highly recommend Kalmars .
1/5
GoogleI am extremely disappointed with my experience involving Kalmars Estate Agents. After purchasing a flat in a non-smoking building managed by PA Housing Association at Colorama House due to my severe allergy to tobacco smoke, I was distressed to find that Kalmars rented the adjacent flat to a tenant who smokes heavily. Since the new tenant moved in on 26 October 2024, there has been constant smoking on the small enclosed shared balcony next to mine. The smoke infiltrates my flat through the shared space and the ventilation system, which draws air from the balcony. This has severely impacted my health, causing serious respiratory issues like bronchospasm, wheezing, and exacerbation of asthma, as well as skin problems due to my tobacco smoke hypersensitivity. Despite the building's strict no-smoking policy, it appears that Kalmars did not adequately ensure that the tenant would comply with this crucial rule. This oversight has not only violated the building's regulations but has also put my health at significant risk. I expected a higher level of diligence and professionalism from Kalmars in adhering to the building's policies, especially those that affect residents' health and well-being. Their failure to enforce the non-smoking requirement has led to a deeply distressing situation for me. I hope Kalmars will take this feedback seriously and improve their tenant vetting processes to prevent similar issues for other residents in the future.
Thank you for sharing your concerns. We’re sorry to hear about the challenges you’re experiencing. However, we do feel that this review is unfair and inaccurate as we do make sure to inform all tenants of any building rules and did make it clear that the incoming tenant of your property would not be able to smoke inside the flat . While we understand your frustrations, it’s important to clarify that we are not responsible for tenants’ behaviour in external areas, such as balconies. Rest assured that we take your feedback seriously and remain committed to maintaining high standards in our practices.
1/5
GoogleI've been looking for a shop I like and want to see for a week now. The people who answer the phone say the shop is available, but when I want to see it, they say they'll call me back in five minutes and then never call. When I call back, they don't answer. I send messages, they don't reply. I send emails, they still don't reply. If you don't want to do your job, you can quit.
5/5
Googlehad an absolutely fantastic experience working with Jack From start to finish, they were professional, responsive, and genuinely helpful. They took the time to understand exactly what I was looking for, provided expert guidance throughout the process, and made everything feel smooth and stress-free. Communication was always clear and timely, and I felt fully supported every step of the way. I wouldn’t hesitate to recommend him to anyone looking to buy, sell, or rent a property. Truly a top-class service!
5/5
GoogleI had an exceptional experience working with Jack Scotter as my estate agent. He was consistently professional, well-informed, and responsive throughout the entire process. Jack made sure everything ran smoothly and was always available to …
5/5
GoogleI had a great experience finding my new flat through KALMARs. My agent, Pierre, was friendly, responsive, and really listened to what my flatmate and I were looking for. He made the whole process smooth and accommodating, making it as easy as possible to find a place that suited us perfectly. We are really happy with our new home and would definitely recommend KALMARs to anyone looking to rent in the area!
1/5
TrustpilotVery dissapointed in Kalmar's letting service
I instructed Kalmars to mark put my nicely presented apartment in Jan 2025. The rent asked was fair and the apartment in good condition. My first indication that all was not well was the poor pictures uses on the online portals. The pictures made the apartment look tiny, whereas it is over 900 sqft. This was accepted by Kalmars - and they promised to change them. This did not happen. The flat was marketted by Kalmars for about 1 month. Despite reducing the price, I didn't receive a single offer. When my contract period with Kalmars finished, I instructed a different agency and received 3 offers the next day. I would not recommend Kalmars or use them again!!
5/5
GoogleOur estate agent Peter was so helpful throughout the process of finding a flat which made the whole experience easy and stress free. He answered all our questions and has been very considerate and available for any concerns we had. Thanks to Peter, this was the first flat viewing we went to and the flat we now live in!
5/5
GoogleI’ve had a great experience with Daisy as my estate agent. She has been really helpful throughout the whole process! Daisy kept me informed every step of the way, answered all my questions promptly, and made the entire process smooth and stress-free. I highly recommend her for anyone in need of a reliable and communicative estate agent.
5/5
TrustpilotScott @ Kalmars
We were fortunate enough to engage with Kalmars at Shad Thames to help us lease our business, which we have had in the family for 70 years. We were appointed a gentleman named Scott Bennington who, as it turns out, doubled up as our agent, and our sympathiser. Scott showed immense sensitivity to our change in circumstances and assisted in offering support and confidence throughout. He was highly professional and would provide us with regular updates, even during quiet periods within the market. I would highly recommend Kalmars for their expertise and professionalism AND WOULD MOST DEFINITELY recommend Scott for being a true professional salesman with the added gift of also being personable. Can’t thank you enough Scott, best wishes, Milton & Georgina Miltiadous
5/5
GoogleProfessional Service from KALMARs from start to completion. Mr Scott Bebbington acted for my company. Scott's pragmatism throughout the entire conveyancing process helped us to deal with some difficult moments. It is always nice to have a friendly voice and honest council to revert to, in testing times. Mr Bebbington is such a humble character, honest, great councilor and motivator with extraordinary negotiation skills also deep knowledge in dealing with Commercial properties, a set apart with an impeccable professionalism in his chosen career. I will strongly recommend Mr Scott Bebbington and KALMARs to the World . Experienced and Great Estate Agent Consultants.
5/5
GoogleDaisy was truly exceptional. Her responsiveness was incredible. She made herself available for me to view the flat I wanted and followed up with my offer that was accepted couple after 2 hours and referencing done the following day. Was very lucky to have daisy as agent. Big thanks to her 🙂 …
1/5
GoogleI am extremely disappointed with my experience involving Kalmars Estate Agents. After purchasing a flat in a non-smoking building managed by PA Housing Association at Colorama House due to my severe allergy to tobacco smoke, I was …
Thank you for sharing your concerns. We’re sorry to hear about the challenges you’re experiencing. … More
1/5
TrustpilotI am extremely disappointed with my…
I am extremely disappointed with my experience involving Kalmars Estate Agents. After purchasing a flat in a non-smoking building managed by PA Housing Association at Colorama House due to my severe allergy to tobacco smoke, I was distressed to find that Kalmars rented the adjacent flat to a tenant who smokes heavily. Since the new tenant moved in on 26 October 2024, there has been constant smoking on the small enclosed shared balcony next to mine. The smoke infiltrates my flat through the shared space and the ventilation system, which draws air from the balcony. This has severely impacted my health, causing serious respiratory issues like bronchospasm, wheezing, and exacerbation of asthma, as well as skin problems due to my tobacco smoke hypersensitivity. Despite the building's strict no-smoking policy, it appears that Kalmars did not adequately ensure that the tenant would comply with this crucial rule. This oversight has not only violated the building's regulations but has also put my health at significant risk. I expected a higher level of diligence and professionalism from Kalmars in adhering to the building's policies, especially those that affect residents' health and well-being. Their failure to enforce the non-smoking requirement has led to a deeply distressing situation for me. I hope Kalmars will take this feedback seriously and improve their tenant vetting processes to prevent similar issues for other residents in the future.
5/5
GoogleI sold my flat with Kalmars and they were fantastic. We worked with Adam Rosan who was absolutely brilliant. He kept our requirements in mind at all times. We were always kept updated on progress, he worked efficiently and was always professional. What I really appreciate about Kalmars is that although they do have a sleek set up, I found them to be very honest, patient, straightforward and genuinely interested in ensuring that I got the best deal and that we were able to close out quickly but properly. They are not at all pushy like other agents can be. I cannot thank Adam and Kalmars enough for the excellent service!
5/5
GoogleDenim Islam from Kalmars Old Kent Road Branch helped me to find tenants. He was highly professional, exceptional in keeping me well informed both with a phone call and followed up email. I’ll highly recommend Kalmars services due to Denim and his team professionalism.
5/5
GoogleExtremely happy with James Yiannakou professional approach and service. His availability and friendly manner made a very good experience for me to work with. He was very attentive and responded to communication quickly, and kept me informed at all times. I will definitely give James 5 stars! I highly recommend James and would use his service again in the futurePositiveResponsiveness, Quality, Professionalism
5/5
GoogleGood agency to work with. Pierre is an efficient agent.
5/5
GoogleI just moved in to my new apartment thanks to Denim Islam and the team at KALMARs. I needed to find an apartment last minute and Denim helped me find the perfect place for me
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