Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI had a truly frustrating experience with JC Living. Our deposit was held for almost three months, despite the fact that we cooperated fully and submitted every document they requested. Emails were repeatedly ignored, and we only received a response once we raised a dispute.
The property manager, Sam, was particularly disappointing. When it came to taking our money, messages were answered instantly; however, the moment we needed assistance or clarification, he completely disappeared.
This level of unresponsiveness and lack of professionalism is unacceptable. I would strongly advise others to be cautious when dealing with this agency.
Becca · 17 December 2025
Agent replied · 17 April 2026
Good Afternoon Becca. My colleagues contacted you on numerous occasions to provide the necessary information ( paid bill statement/ closed accounts) The delay was due to outstanding bills.
★★★★★ 5/5
GoogleJust moved into Postmark through JCLIVING and the experience has been really smooth so far. The building is modern, well maintained, and in a great Central London location.
The whole renting and move-in process was straightforward and well organised. Jason was really helpful throughout, he made everything clear, responded quickly, and kept things moving without any hassle.
So far, very happy with both the apartment and the overall experience with JCLIVING.
Angela · 20 March 2026
★★★★★ 1/5
GoogleForget about your deposit if you choose JC Living.
Our experience with JC Living has been the worst we have ever had with any rental agency worldwide. It has now been three months since we moved out, and we still have not received a single penny of our deposit (£4, 000). This is completely unacceptable and has already affected our cash flow and daily life.
Before leaving the property, we hired professional cleaners, paid all utility bills in full, and left the flat in excellent condition. We have been long-term tenants in multiple countries across Europe and the US, and we have never had a deposit withheld, not once. JC Living is the first agency to do this.
To make matters worse, all of our emails and phone calls have been ignored. The manager, Joyce, repeatedly scheduled last-minute viewings while we were still living in the flat, disrupting our daily life. After we moved out, she stopped responding entirely, and the rest of the company has also shown zero responsibility, zero transparency, and zero willingness to resolve this issue.
This behaviour is unprofessional, disrespectful, and frankly alarming. We strongly advise anyone considering renting through JC Living to avoid this agency to prevent similar issues.
Update Nov.21：
The company contacted us regarding the deposit refund. They want us to delete this comment if they refund our deposit.
However, they listed out several issues to deduct part of our deposit including cleaning fees and wear and tear in the property, which they should have informed us earlier Once We moved out. The service We used have included recleaning if it does not meet certain standards. What they did to us is avoiding us know about the deduction possibilities of our deposit and go ahead to find other cleaning services which we doubt if they really occurred and try to hold onto part of our
deposit. We will keep on updating in this comment
Update Dec.24th
We received our deposit via the deposit agency in two settlements.
The first settlement was earlier this month and roughly 90% of our total deposit. The second settlement was the controversial part of deposit deduction. With our efforts in reporting and negotiating Those inappropriate deductions. We finally received another settlement around 7% of our total deposit.
In the end, With our countless efforts, We received 97% of our initial deposit via the third party deposit agency.
To all those who have read this comment : Beware of your tenant rights. And take good pictures as well as videos to support your defence of your deposit.
We Still strongly advise everyone to avoid this company Because It took us entire 4 months to settle the deposit issue.
Owen · 17 January 2026
Agent replied · 17 April 2026
Thank you for sharing your experience and for posting an update.
We apologise for the time it took to reach a final outcome and for the inconvenience this caused. Deposit disputes can be frustrating for all parties. In this case, a formal dispute was raised with the government-approved tenancy deposit scheme and, once submitted, the process had to follow their set procedures and timelines. The undisputed portion of the deposit was released promptly at our request and clearly communicated. The remaining disputed amount was reviewed independently, with part of the claim awarded in the landlord’s favour following adjudication.
We respect the decision made by the deposit scheme, which exists to provide a fair and impartial resolution based on the evidence submitted by both tenant and landlord.
We agree that tenants should be aware of their rights and obligations, just as landlords must be aware of theirs. Every tenancy ends with a professional check-out inventory carried out by an independent provider, which forms the basis for any proposed deductions. We also recommend that tenants take their own photos and videos when vacating, as this helps avoid misunderstandings later on.
Our intention is always for the end-of-tenancy process to be fair, transparent, and handled professionally for everyone involved.
★★★★★ 5/5
GoogleThis is a real estate agency that has rich housing resources and is fully considerate of tenants. With their help, I successfully rented a nice house and had a happy year.
In particular, I would like to thank Kathy. Her professional ability and patience have helped me a lot, which has solved the problem quickly and satisfied me. I recommend this place.
Xiaonan · 17 December 2025
★★★★★ 3/5
GoogleElod was very helpful when we were moving in, but moving out was stressful and we had to send tons of email to get things done. Elod stopped responding and never conmented on the promises he made on phone when we were renewing the contract which turned out to be not true.
Don’t trust what they say verbally and keep everything in written, either in emails or in your contract.
We managed to get our deposit back after all, but wasted a lot of time and energy during the process.
Natalia · 14 March 2025
★★★★★ 5/5
GoogleThank you so much to Michael, who provided very professional and efficient services in terms of the property introduction and search. He really helped me a lot, I would highly recommend him
Jianyi · 9 August 2025
Agent replied · 8 October 2025
Thank you for taking the time to review our service.
★★★★★ 5/5
GoogleThank you to Eddy for doing a viewing with us, best agent we’ve met and very friendly and informative.
Shehnaz · 17 November 2025
Agent replied · 17 April 2026
Thank you Shehnaz
★★★★★ 5/5
GoogleEddy was super helpful in our viewing today, shared property video and was flexible for a viewing short notice
Sayid · 17 November 2025
Agent replied · 17 April 2026
Thank you for your kind feedback Sayid.
★★★★★ 5/5
GoogleEddy was a great help in securing our client a fantastic unit in a luxury development in Central London! We cannot recommend him enough!
Duane · 8 September 2025
Agent replied · 8 October 2025
Thank you Duane. We appreciate your feedback.
★★★★★ 5/5
GoogleEddy was extremely helpful throughout the entire letting process. He was responsive, professional, and made everything smooth and stress-free. Really appreciate his support
Sneakers · 21 June 2025
Agent replied · 8 October 2025
Thank you.
★★★★★ 5/5
GoogleI recently moved into Landmark Pinnacle and it’s stunning. Big thanks to Jason from JCLIVING.
Rival · 26 July 2025
Agent replied · 24 August 2025
Thank you for sharing your experience.
★★★★★ 5/5
GoogleI rented a lovely two-bedroom apartment at White City Living through JCLIVING, and my experience was excellent. The process was smooth, and the apartment was well-maintained with all the necessary amenities. A special thank you to Joseph for providing outstanding service and support throughout my stay. I highly recommend JCLIVING for anyone seeking quality rental services in London.
Deven · 18 March 2025
★★★★★ 1/5
GoogleWhen I moved into the flat two months ago, the boiler was not working at all, so I was left without hot water for a week. They performed a quick fix just to restore hot water, but left both the control system and boiler unrepaired. Despite being aware of the boiler's fault and the faulty system, they have failed to fix the issue even after two months of complaints. With December approaching and temperatures dropping below freezing, I am left in a freezing flat with a small, cheap heater that consumes a lot of energy and doesn't adequately warm the studio, even after hours. Zero stars.
Elena · 17 December 2025
★★★★★ 5/5
GoogleI’d like to thank Elod, Joseph and Sam for making the move into the new apartment so smooth.
Joseph did the viewing with us and has been so helpful answering any questions ive had right away, Elon helped us with a smooth transition with all the paperwork and helped us with a few issues we came across. The apartment is gorgeous.
Thank you
Lucy · 2 December 2024
★★★★★ 5/5
GoogleGreat service and hospitality. Michael was very helpful!
Ladtanalath · 9 August 2025
Agent replied · 8 October 2025
Thank you
★★★★★ 1/5
GoogleJC Living-The WORST property agent in London!!!!! I rented an apartment with this agent JC Living last year and found them extremely irresponsible and really good at passing the buck and lying. In short, if you don’t want anyone to break in your home without any notice, definitely don’t choose JC Living! Because this happened to me, while I was in bed, naked.
There were two men and a woman who came to see the house. One of the men was the landlord. He said that he had told the agent JC Living on Monday in advance that he would bring someone to for viewing and *fire safety check* and showed me the chat records with the agent. But when I confronted with the agent for not noticing me at all, it took them a week to make up a lie about this. They said it was because the landlord told them about *electricity safety check* very late on Friday and no one was at work. They didn’t even bother to make up a more convincing lie.
Jxjx · 26 October 2023
★★★★★ 5/5
GoogleI had a viewing in one of the flats managed by JC Living. The flat was nice and spacious and in a very good location. Although we have found a place with another agent, Elod and his team are very quick to respond to my request to view the property. I would like to commend Joseph specifically because he was also very responsive and patient with my request.
Gerard · 27 June 2024
★★★★★ 4/5
GoogleThe negotiator David was very friendly and gave me all the time to view the property. The process was smooth. However their maintenance team is not supportive at all. That is why i didnt give them 5 starts.
Make sure you have all your requirements listed on the offer letter otherwise nothing discussed verbally will be honored.
I am still waiting for their maintenance team feedback and I will be updating my review accordingly.
Faisal · 26 October 2023
★★★★★ 5/5
Google"I would like to give a big thumbs up to Michael at JCLiving! He worked extremely hard to help me find a flat in London, and although we weren't able to find the perfect one in the end, I'm still very grateful for his efforts and …
Cliff · 17 August 2025
Agent replied · 9 August 2025
Thank you, Cliff, for taking the time to share your experience.
★★★★★ 1/5
Googlerecently had the unfortunate experience of renting a flat through JC Living, and I feel compelled to share my ordeal as a cautionary tale to others considering their services.
From the outset, my interactions with JC Living were marred by unprofessionalism and disrespect. Upon moving into the flat, I was subjected to racially abusive language and intimidation tactics by their representatives, who forcefully entered my home without consent.
To exacerbate matters, JC Living colluded with my landlord to invade my privacy by posting personal details about my life on social media platforms. This egregious breach of trust not only violated my rights but also resulted in severe consequences for me, including the loss of my job due to the involvement of my employer.
The disregard for basic human decency and the blatant disregard for tenant rights displayed by JC Living is utterly unacceptable. No individual should have to endure such mistreatment and discrimination, especially in their own home.
I urge prospective tenants to exercise caution when dealing with JC Living and to thoroughly research alternative options to avoid similar distressing experiences.
Let my unfortunate encounter serve as a warning: choose your housing providers wisely and be vigilant against any signs of misconduct or abuse.
Bayhar · 28 April 2024
Agent replied · 25 October 2024
Thank you for your review. Your experience with the company was great until you stopped paying the rent and started making up all kind of lies why you cannot pay the rent. Not to mention that your landlord found you renting the property on Airbnb and exposed you to public. The posts you shared in your review were made public by the landlord and we had nothing to do with it.
★★★★★ 1/5
GoogleWorst management agent i have ever experienced. Our PM almost never reply our emails, and the tenant of flat above us illegally converted that into airbnb. We suffered from the noise every day. The PM told us would reflect this to landlord and give us update every week, but no email after that. Never fix broken furniture. Never choose Jcliving if you want to live happily in London
Liora · 17 November 2025
★★★★★ 5/5
GoogleI sent a request for a viewing to JC Living, I received a call promptly and the appointment was made the same day. Josh was very polite, he answered all our questions, very punctual and knew what he was doing. Overall would recommend JC Living ltd to anyone in the market.
L · 26 October 2022
Agent replied · 25 October 2024
Dear Lisa,
Thank you for your feedback, we really appreciate it. We could't help you find the ideal property this time, but we are always here and happy to help.
★★★★★ 5/5
GoogleHad a viewing with Eddy at JC Living and he was outstanding. His knowledge was excellent, his communication was clear and timely, and he handled everything with real professionalism. He was attentive, solution-oriented and made the viewing feel tailored rather than rushed. A real asset to the team, highly recommended.
Shakz · 17 March 2026
★★★★★ 5/5
GoogleJosh at JC living have been very helpful throughout my hunt for the apartments. He responded quickly to my requests and communicated well. I would recommend his service. Josh was available at any time in case of a problem and worked quickly to solve any issues that arose.
Neha · 26 October 2022
Agent replied · 25 October 2024
Thank you Neha for taking your time and writing a review. If we can help you with anything in the future feel free to contact us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
