Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWorst ever left us with no hot water…
Worst ever left us with no hot water and heating for over two weeks all they care about is taking your money once I get you in the property you’re no longer a problem and when you tell them it’s their problem they say it’s between me and Landlord were state agents ever do not rent from them this was the caterham Branch
Barry · 12 April 2019
Agent replied · 22 October 2024
Thank you for taking the time to leave us a review. We take customer service very seriously and are naturally disappointed to hear you are dissatisfied with our service. We appreciate being without heating and hot water can be frustrating but from our system can see the team worked as quickly as possible to resolve this matter for you and ensured a brand new boiler and plumbing was installed within 8 days. Whilst we understand this is a difficult situation to be in, I can see that your rent was deducted completely during this time which I believe is sufficient compensation for your inconveniences. I do hope the remainder of your tenancy runs smoothly and thank you again for passing on your feedback.
★★★★★ 5/5
TrustpilotStratford-upon-Avon Branch - Excellent Experience
Used the Stratford-upon-Avon branch for both our sale and purchase, and received a fantastic service throughout the process. Paul was invaluable in securing a deal that worked for all parties, despite the hiccup of the collapse of our first sale, and Jacob worked tirelessly prodding and pushing the transactions over the finish line. I would have no hesitation in recommending them.
Justin · 14 February 2020
Agent replied · 22 October 2024
Thank you for leaving us a review. Customer service is important to us and as such, we are delighted to hear Jacob, Paul and the team had such a positive impact on your experience. Thank you again.
★★★★★ 5/5
TrustpilotGas Engineer Review
I have worked for numerous Estate and Lettings agents as a Gas engineer over a 15 year career. Rebecca and her property management team are professional, concise and more importantly for myself, the best property management team I have encountered in 15 years. Information is always readily available, they are understanding of all trade related issues and understand the regulations that need to be complied with completely. All of my staff thoroughly enjoy undertaking Hamptons work and this is due to the guys in the property management team.
Lewis · 19 August 2022
★★★★★ 4/5
TrustpilotSmooth check out
I was associated with Hamptons for more than a year for my previous tenancy. In this period I needed help quite some time, and I must say Hamptons were very professional. Special mention to Gemma Ward, who was managing this property. She was prompt in sending supports whenever issues were highlighted and tried to make my stay comfortable. Even the check out was smooth and tenant friendly. I stayed for more than a year but as there were no break clauses mentioned in the contract, I had to pay 8% of the total rent remaining, which I found a little too much. Even after repeated requests and also upon getting the new tenant very easily they couldn't let go of that. That was quite harsh, as they were receiving the same charge from two tenants for the same time period. But otherwise it was a smooth stay and very well managed.
Sarbartha · 11 August 2022
★★★★★ 5/5
GoogleFederica
Always goes the extra mile and nothing is too much trouble
Pleasure to work with...
Jezza · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words, we thrive on going above and beyond for our customers! It has been a pleasure working with you, we look forward to continue providing exceptional service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotProperty letting in Fulham
I have let my property in Fulham through Hamptons for four years. They have also managed the let. The process has been very easy and they have always been on top of the required paperwork etc. Shardai has been the property manager for the last year or so, and has always been very prompt, professional and friendly.
R · 2 May 2024
★★★★★ 5/5
TrustpilotGreat Property Manager
My daughter has let her property through Hamptons for the last 8 years. Mandy D’Orta has been managing it for the last 6 months and is by far the best Property Manager we have had. She has been extremely kind, helpful and efficient. She is always friendly and responds very quickly to any requests.
Customer · 25 June 2024
★★★★★ 5/5
TrustpilotExcellent service from Stratford upon Avon
I cannot recommend Jacob at Stratford upon Avon enough. On our first viewing our house sold. Having completed his due diligence, we received full confirmation of our buyers details. He kept us informed throughout the process. He worked outside of 'normal' office hours, to keep us up to date of any developments. A massive thank you!
Sarah · 27 April 2021
Agent replied · 22 October 2024
Thank you for your feedback about our Stratford team and in particular Jacob, we are delighted to hear you had such a good experience and look forward to making the team aware of your review.
★★★★★ 5/5
GoogleHamptons have continued to provide me excellent service for many years in letting my Shad Thames apartment. Recently I had been planning to finally sell. My initial dealings were with Charlotte (McCabe) in Sales who was excellent in discussing and starting the process. Hamptons advised it may also be worth considering continuing to let for the short term in the present climate. Axel (Castillo), in Lettings acted quickly and effectively offering excellent prospective tenants and they moved in seamlessly within a few days. In my longer-term interests, they will review the market in the springtime and advise again. Sophia (Coughlan) has been incredibly proactive arranging all documentation and support to myself and ensuring the new tenants wellbeing. All three of them, not forgetting all their other colleagues in the office, certainly went the extra mile in providing an absolute top-class service. Thank you so much for your enthusiastic, thorough, and speedy work.
Joe · 30 November 2023
Agent replied · 25 October 2024
Thank you for your wonderful review Joe. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
TrustpilotWe rented a property through Hamptons…
We rented a property through Hamptons and they also manage the property on behalf of the landlord. All of the Hampton staff have always been very friendly and helpful, from Yoanna Allen who found us the place through to Melanie Hudson who oversees the ongoing management we are very happy with the service. In particular Melanie goes the extra mile to ensure issues with the property are resolved quickly and with minimum of fuss - Thankyou!
Steve · 16 December 2022
★★★★★ 5/5
Googleit's my first time relocating to london and the service level is absolutely insame , thanks mario and your company's help !
张夙 · 16 January 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We are delighted to have been able to make your relocation to London a smooth and stress-free experience. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotFantastic property manager
April Keane was our recent property manager at Hamptons. She was wonderful, meeting us in person to discuss our concerns and skilfully negotiated with the owners to resolve some outstanding matters to everyone’s satisfaction. I was really surprised with this and very happy with her dedication and support.
Nadia · 9 September 2024
★★★★★ 5/5
TrustpilotGreat service from the Hamptons Bath team
Very responsive and proactive to all property and tenant issues. Very good service from the team and much better than other agents / managers that I have used. I would recommend the team (in particular Melanie Hudson who is our key point of contact) to all those in need of property agency / management services.
John · 11 May 2024
★★★★★ 5/5
TrustpilotEffective, informed and professional
We bought and sold through Hamptons, Farnham. Although it is never an easy experience, we have nothing but praise for the help and service from Hamptons. We were disappointed previously with other estate agents but this was smooth, informed and professional throughout. They were able to draw in potential purchasers from a wide area. The person who oversaw our journey was Riccardo, who kept us up to date, with the purchase and sale, and the rest of the chain. We recommend Hamptons, especially Riccardo.
David · 22 May 2022
★★★★★ 5/5
TrustpilotFeedback for Max Barnes
There was an issue with the hot water immersion heater. I emailed Max Barnes at Hamptoms. He responded very quickly, organised for a plumber to come to the flat almost immediately to have the issue checked out. He made sure to follow up with the plumber the same day, and when he found out that it was an electrical issue - organized with the electrician to come and have this fixed in few days. He made sure to get information about mine and the landlord's availability, to organise this. Very grateful to Max - for getting this sorted so expediently for me.
Priyadarshini · 12 May 2022
★★★★★ 5/5
GoogleI have been a landlord with Hamptons for several years and have been very happy with the service I have received. Megan has been managing my property for me and she has always ensured my property is looked after and goes the extra mile to get things done for me. Fully recommend them as agents to manage your property
Ryan · 27 October 2019
Agent replied · 25 October 2024
Thank you for leaving us a review. Customer service is very important to us, so it is wonderful to hear that Megan has had such a positive impact on your experience with us. It is especially great to she goes the extra mile to assist you and you would recommend our services further. We take great pride in our people and look forward to sharing your feedback with the team. Thank you again.
★★★★★ 5/5
TrustpilotAccolades to Hamptons Dorking.
I recently sold my property in Dorking.I am very happy to say that Simon and his team at Hamptons went above and beyond in professionalism,empathy and delivery.They walked the talk of their slogan Hamptons with you every step of the way.It was a pleasure dealing with them.
Pamela · 9 September 2024
★★★★★ 5/5
TrustpilotA first class dedicated team
We experienced exceptional hard work and dedication from the Hamptons team during the sale of our family home. There were regular informative updates and nothing was a problem for Tamsin or any of her very professional staff. We would certainly use again and thoroughly recommend Hamptons to anyone looking to sell or purchase any kind of property.
Jez · 12 March 2024
★★★★★ 5/5
TrustpilotGreat experience with Hampton's Clapham team
The Hamptons team in Clapham has been managing our property for the past 5 years and done a great job. Anca Ciobanu is very responsive to tenants needs and always ready to help sort out issues that can arise in our house. I would recommend them to anyone looking for a property manager.
Vincent · 28 May 2024
★★★★★ 5/5
TrustpilotHamptons Reigate and particularly that…
Hamptons Reigate and particularly that of Jonathan Higginson was professional, helpful & efficient in marketing my property. They obtained three offers in four weeks, compared to a previous agent who had achieved zero offers in twelve weeks. I found their whole approach to be informative and I would certainly use them again
David · 12 June 2024
★★★★★ 5/5
GoogleMy wife and I were tenants at a properly managed by Megan Sillett for 3+ years. Even after we moved out, she continued to be helpful and responsive to solve problems - she really cares for Hamptons' tenants and we commend and recommend her.
I · 23 May 2025
Agent replied · 16 April 2026
Thank you so much for your kind words! We are happy to hear Megan went above and beyond to take care of you and your wife during your time as tenants. We strive to provide excellent customer service and are glad to know it was recognised. Thank you for recommending Megan! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI just wanted to express my gratitude for all the hard work Peter, Alex and the team have put in to get my deal over the line. I always felt like I could trust their advice, and believed they were batting as hard as they could to achieve the right sale on what was, at times, a very sticky wicket.
Tom · 27 October 2018
Agent replied · 25 October 2024
Thank you for taking the time to leave us a review. We take customer service very seriously and are delighthed to read such positive feedback about the team in Tower Bridge. In particular, it is wonderful to hear that the advice and support Peter and Alex offered you was useful and we look forward to sharing this feedback with them. Thank you again!
★★★★★ 5/5
GoogleMy husband and I had a wonderful experience with Federica Salvati! She showed us great flats and took the time to answer all our questions. We really enjoyed our experience and highly recommend working with Federica!
Jillian · 9 August 2025
Agent replied · 8 September 2025
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleExcellent experience from start to finish! Kyle McCall was professional, patient, friendly and always quick to respond. His clear, consistent communication and genuine care made the entire process smooth
Manal · 16 October 2025
Agent replied · 16 April 2026
Thank you for the kind words! We're so glad to hear you had an excellent experience with Kyle. Providing exceptional service and making the process smooth is what we strive for. Kind regards, Lucy, Customer Feedback and Support Team
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