Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIncompetence writ large
We were recommended to use an agent that had been taken over by Dexter's. Since engaging Dexter's Finchely to let our property we have had numerous issues namely; 35% of monthly payments have been incorrect, over charges on agreed management fees and unauthorized letting board.On every occasion it has taken us to highlight the errors before they were rectified despite repeated (hollow) assurances that the Company highly values it's relationships. Avoid these cowboys at all costs.
Tony · 25 October 2024
Agent replied · 23 December 2024
Dear Tony, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations.
★★★★★ 5/5
GoogleKonrad is extremely polite. He was very patient showing everything around the house and trying to clarify all our doubts. We had an unexpected huge traffic delay but when we got there he received us professionally with a nice welcoming smile. He couldn’t do more for us.
Ali · 25 October 2023
Agent replied · 24 October 2024
Dear Ali, We really appreciate you taking the time to leave such lovely comments about Konrad. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Tower Bridge team in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleThe experience with Dexters has been really smooth and the staff have been so helpful. In particular Konrad really assisted my friend and I in securing the property we wanted and we couldn’t be more grateful. Would highly recommend them and more specifically Konrad to work with.
Saba · 25 October 2023
Agent replied · 24 October 2024
Dear Saba, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
GoogleHarry went the extra mile to help us secure a rental and should be commended for his professional assistance.
Unfortunately, that is where Dexters Tower Bridge’s good service ended. Since moving into a property, we have experienced an unwillingness to assist us with serious maintenance and cleanliness issues at the flat.
I am unable to recommend this service provider.
Wesley · 25 October 2022
Agent replied · 24 October 2024
Dear Wesley, It’s great to hear that you have had a brilliant experience with our Tower Bridge office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
Trustpilot5/5 Service
In my opinion, i am surprised on how amazing coming to dexters truly was. The staff are top notch. Khadija and her team, city and east team 3 are recommended by me massively. The work they put in to solve my problems are of high status.
Musa · 15 November 2023
Agent replied · 24 October 2024
Dear Musa, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotResponsive experience for renters
Dominic has been very responsive in managing my experience in a new flat. Very proactive in communicating with the landlord and getting issues resolved as quickly as possible. Thanks very much!
JF · 2 September 2024
Agent replied · 24 October 2024
Dear JF, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotThe whole team in Dexter is super…
The whole team in Dexter is super helpful and always very attentive to our needs. Daragh, in a particular moment of challenge, was very thoughtful and thorough. Thank you so much for taking care of us!
Carlotta · 5 June 2024
Agent replied · 24 October 2024
Dear Carlotta, Thank you for taking the time to leave a wonderful 5* review. Daragh will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleWe had a great experience listing our home for renting with Dexters. Daniel and Konrad made sure to make us aware of all the legal requirements. Konrad has been very prompt with his responses helping us to complete this process smoothly.
Chris · 27 February 2024
Agent replied · 24 October 2024
Dear Chris, Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGeorge Calderara manager of the Hendon…
George Calderara manager of the Hendon agency and Daniel Grossman were supper efficient in makin the sale process progress so quickly. Our offer was made on the 6th November and we exchanged on the 19th December. Thank you to the team. We are delighted
Joe · 21 December 2023
Agent replied · 24 October 2024
Dear Joe, Thank you for taking the time to leave a wonderful 5* review. George and Daniel will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJoe has been very friendly and has…
Joe has been very friendly and has great knowledge of the rental sector in our area. He is approachable and very positive, efficient and effective. He communicates well and keeps us informed at all stages . We could thoroughly recommend Joe for all rental needs.
Laura · 28 November 2023
Agent replied · 24 October 2024
Dear Laura, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters North Property Management Team…
Dexters North Property Management Team are great and have sorted out any issues for me within a reasonable amount of time of me moving in.Petros Giorganios has been extremely helpful and polite and I would definitely recommend him to anyone that wish to uses Dexters Property Management.
Rekha · 11 October 2023
Agent replied · 24 October 2024
Dear Rekha, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotZen in Battersea
I would like to commend Zen Sinclair at the Battersea office for the excellent service she provided to us in securing an apartment in Theatre street. She was efficient, quick to respond and very attentive and her assistance since we moved in has been huge. Thanks Zen!
Rosie2009 · 11 October 2023
Agent replied · 24 October 2024
Dear Rosie, It’s great to hear that you have had a brilliant experience with our Battersea office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotAlistair Maclean was superb
Alistair Maclean was superb - he ensured we were fully informed throughout the house purchase process and kept us up to date with every piece of information during a complex scenario and answered all queries promptly - Kudos to him and our thanks ! Simon
Simon · 27 November 2023
Agent replied · 24 October 2024
Dear Simon, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJessica is simply the best
I recently had the renewal of contract with the help of Jessica Carson at Dexters.Jessica was very efficient and professional in negotiating with the landlord. The deal was closed in one day with a satisfactory outcome. I am very happy with Dexters and Jessica is just brilliant. Thank you for all.
A · 16 June 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave a wonderful 5 star review. Jessica will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleDexters is supportive in guiding me navigating through the leasing process. In particular, Georgiana is very helpful and responsive timely to my questions. She can also think from my perspective and come up with the best option given my circumstances. Thanks much for all the help.
MAY · 25 October 2023
Agent replied · 24 October 2024
Dear May, Thank you for taking the time to leave such a great
review, your comments are really appreciated and we are delighted
you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleKonrad made the process of find a flat with Dexters very easy and efficient. He was great to work with, quick with responses and was dedicated to finding a flat that suited our needs. My friend and I would highly recommend working with Dexters Tower Bridge!
Maariya · 25 October 2023
Agent replied · 24 October 2024
Dear Maariya, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat communication
Great communication. The communication with Nabeel has been excellent. He is really helpful, and always came back to us so quickly. We are happy that we can reach him for any problem or question that we have.
Manuela · 3 May 2024
Agent replied · 24 October 2024
Dear Manuela, Thank you for taking the time to leave a wonderful 5* review. Nabeel will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotI have had a really great experience…
I have had a really great experience with Dexters. I would particularly like to mention Ana Ferreira as she has been so helpful and lovely working through any issues we have had and I am honestly so grateful she is our property manager. Thank you Ana!
Molly · 18 October 2023
Agent replied · 24 October 2024
Dear Molly, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI was not excited about the prospect of moving flats, however, Dexter's and specifically Konrad and Issy from this location made the process painless. They were quick to contact me back about the properties I was inquiring about and also showed me some properties that were similar to those that I had not inquired on. Konrad helped guide me through the offer process all the way through key collection. I cannot recommend this agency enough!
Brittany · 18 October 2024
Agent replied · 24 October 2024
Dear Brittany, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
GoogleMr. Holewa was extremely helpful, very kind and immensely professional in his approach. Phone conversation was concise, informative and pleasant experience overall. Thank you very much, looking forward to dealing with Konrad again.
Anna · 12 July 2024
Agent replied · 9 November 2024
Dear Anna, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters (Kentish Town) review
As a landlord, overall I’m pleased with the service of Dexters across offices. They are professional and their people are good.
Max · 11 May 2026
Agent replied · 25 May 2026
Dear Max, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
★★★★★ 5/5
TrustpilotChloe Curd was absolutely excellent
Chloe Curd was absolutely excellent. She made the process a lot easier for me and made sure to keep me informed throughout.
Keeva · 22 December 2025
★★★★★ 1/5
TrustpilotMy partner lives in a Dexter's managed…
My partner lives in a Dexter's managed building which frequency loses hot water in the winter with no help over weekends to report/fix this. Not to mention mould lasting over 2 month, dangerous neighbour's getting arrested by police and constant need for repairs. Not recommended
Ahmad · 18 October 2025
Agent replied · 22 October 2025
Dear Ahmad, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
★★★★★ 5/5
GoogleI highly recommend Konrad, as he was extremely helpful while were viewing flats today. He was professional, knowledgeable, and insightful throughout the whole process. We truly appreciated his friendly and dedicated approach.
Irem · 26 July 2024
Agent replied · 24 October 2024
Dear Irem, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Konrad. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
