Trusted Agent profile · Southwark

Dexters Peckham Rye Southwark reviews

4.4

★★★★★ Great

2,000 reviews across 3 platforms

2 Barry Parade, Barry Road, East Dulwich, London, SE22 0JA, Southwark, SE22 0JA

Dexters Peckham Rye's office in Southwark, at 2 Barry Parade, is rated 4.4 out of 5 across 2,000 reviews on three platforms, including 273 Google reviews rated 4.9.

Google logo

4.9 / 5

273

Reviews on Google

This office

Facebook logo

3.0 / 5

2

Reviews on Facebook

Business-wide

Trustpilot logo

1,725

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Southwark office, from every platform, shown as written. First names only.

5/5

Trustpilot

Great experience with dexters property team.

It has been wonderful experience with Dexters in our house hunting journey in London.Our thanks to Manager Corrin Hall, who helped us understand what was happening at every step of the transaction in our renting process. I would also like to make special mention of Mr. Steven, our property manager, for making us familiar with property and going through each and every of our query. Appreciate your help and looking forward to making this stay memorable.

Deepa · 13 December 2023

Agent replied · 22 October 2024

Dear Deepa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Rachel is incredible

Rachel is incredible! I wouldn’t trust another estate agent to manage my flat! The best of the best!

Amber · 22 September 2026

5/5

Google

Nicola at Dexters was amazing! Really helpful in showing us flats & also when I found the right one - she went above & beyond in support!!!! Always easy to contact & straight-forward, answered all my questions. Not an easy chain, so I'm very grateful to Nicola for all that she did to help make it happen. I fully recommend Dexters.

Shellytraverse · 11 March 2026

Agent replied · 11 October 2026

We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

3/5

Trustpilot

Dexters were great in handling the sale…

Dexters were great in handling the sale of my newly converted property by developers but the developers Jutlander turned into cowboys. And Dexters were keen to stay on the side of business rather than the experience of the seller. We are appalled by their lack of understanding of legal responsibility. They should be trying to put this right as Wimbledon is a small area and it’s a community connected. We can hamper further sales simply by word of mouth. Only 3 weeks in and I feel we’re having a cowboy experience (3xflats). I don’t think the developers were experienced enough to understand that by law they are considered developers and that there is a defects period. We have only just moved in. Little action on serious things.

Donna · 26 August 2023

Agent replied · 22 October 2024

Dear Donna, I am concerned to read your 3 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Always ask for Nadia, she’s a star.

Always ask for Nadia, words cannot describe her tenacity in securing your dream property. After having to deal with a bunch of bumbling agents for months on end and getting nowhere, dealing with Nadia was a breath of fresh air. She was on the ball from day 1, she literally got me, the perfect flat in 3 days of our first conversation. 10 min walk from bank station, unheard off. She’s absolutely brilliant. She even put in so much time after hours to make sure things run smoothly, she was unbelievably helpful, charismatic, and just genuinely stunning all round. Definitely recommend.

Hamza · 25 August 2023

Agent replied · 22 October 2024

Dear Hamza, Our aim is to deliver a 5* service to our customers and clients and we are delighted that Nadia has achieved this for you. Thank you for taking the time to leave a wonderful review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Responsive & communicative

Ella Maynard is an outstanding property manager who is always quick to respond and easy to reach. Any questions or concerns are addressed promptly, making the entire renting experience stress-free and pleasant.

Marius · 16 June 2026

1/5

Trustpilot

Waste of Time

I was looking for a flat to rent through Dexter. Even the agent has already got my account number for holding deposit and asked me to fill out an application, they still arrange viewings and turn the offer into a game of blind bidding. Unless you have endless time and unlimited budget, property search with Dexter is a waste if time.

Kcky · 14 September 2024

Agent replied · 22 October 2024

Dear Kcky, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations

1/5

Trustpilot

A Highly Troubling Experience

A Highly Troubling Experience Navigating life in a foreign country comes with its own set of challenges. Unfortunately, my encounter with Dexters Marylebone significantly exacerbated these difficulties. I placed my trust in them by investing my funds, only to find myself in a situation where my money was held without any transparent explanation for more than a month.To compound the issue, obtaining a refund has proven to be a reluctant and frustrating process. This dire circumstance forced me to abandon my aspirations of pursuing my lifelong dream course as a student in the UK, as I lacked both accommodation and the means to secure an alternative option.What adds to the distress is the underlying sense of discrimination I encountered throughout these interactions. Anticipating a reception of respect and impartiality as someone from a different nation, I instead faced bias and disregard. It is disheartening to witness such attitudes persist in our contemporary world, especially within professional contexts.My association with Dexters Marylebone is something I deeply regret. My earnest wish is that fellow international students and individuals exercise caution and opt for a more reputable and all-encompassing service provider. Prejudice has no place in our global society, and any company that promotes or tolerates it should be held answerable.

Joash · 20 August 2023

Agent replied · 22 October 2024

Dear Joash, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Liz Marshall showed us round a flat in Nunhead that on viewing we could see wasn't the one for us. While there she discussed our requirements in more detail and said that she thought that she knew the right place for us and she could show us round the following day. On viewing it, we could tell that it ticked almost all our boxes. Liz is very friendly and pleasant and is a highly experienced estate agent with great local knowledge of properties in the area around Peckham Rye park. She is a good communicator and kept us up-to-date as to the progress of the purchase. As we are used to the speed of the Scottish system for buying and selling property, we were shocked how long everything took, but then this is partly as we were buying a leasehold flat with a share of the freehold. Liz also had a good relationship with the seller which was just as well as she required a bit more hand-holding to get everything in order.

Willie · 18 March 2025

5/5

Trustpilot

Team member Donalina Gargrupe has been…

Team member Donalina Gargrupe has been excellent honestly beyond helpful for an issue I had! She was great with communicating with me and providing me with the help at a really stressful issue and helped me worry less and guided me to sort it all out and honestly the stress was lifted once she organised and helped me out honestly Thankyou Donalina ! You are a star ⭐️ I really really appreciate your help !

Chloe · 19 December 2023

Agent replied · 22 October 2024

Dear Chloe, Thank you for leaving a Google review. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

I have been renting with Dexter for…

I have been renting with Dexter for over 3 years, I have been very happy with the team. The management office as been very helpful always trying to find solutions and always trying to give 100% customer satisfaction. Thank you Remi for helping me, you have been wonderful. You have been amazing you are a great asset for Dexter!!! Keep up your good work.

Irene · 23 July 2024

Agent replied · 22 October 2024

Dear Irene, It’s great to hear that you have had a brilliant experience with our property management team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma,

1/5

Trustpilot

Review for Dexters Marylebone:

Review for Dexters Marylebone:⭐️☆☆☆☆ - Extremely DisappointedDexters Marylebone is, unfortunately, a prime example of a company that prioritizes revenue over customer experience. My interactions have been characterized by a sheer lack of assistance and an apparent disinterest in addressing client concerns.The only time I ever heard from them promptly was when they were seeking payment. Beyond that, reaching out to them for assistance was an exercise in futility. Despite numerous attempts to communicate my issues, I was met with repetitive and empty promises of callbacks that never materialized.Having to call a company multiple times for a resolution is one thing, but being blatantly ignored on 50 separate occasions is inexcusable. Such a business model, which appears to lack basic customer service principles, is both baffling and deeply frustrating.I regret placing my trust in Dexters Marylebone and hope others will consider my experience before deciding to engage with them.

Grant · 14 August 2023

Agent replied · 22 October 2024

I am concerned to read your 1 star review, however am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

WOW I can't tell you how good Andrew…

WOW I can't tell you how good Andrew Stavrou is at Dexters East Dukwich. Ultimate professional, keeps informed (most important) and selects clients who match expensive properties with the perfect client ! Cannot fault the research and the friendly professional enthusiasm which resulted in a sale that no other Estate Agent could achieve on our behalf. Would highly recommend him and Dexters should be proud to have him !!

Brenda · 19 April 2024

Agent replied · 22 October 2024

Dear Brenda, Thank you for taking the time to leave a lovely review regarding Andrew. Kind regards, Asma, Customer Relations Team

4/5

Google

Maev was extremely helpful in getting our sale over the line. Thank you to her and the Dexters team.

Rachel · 11 January 2026

Agent replied · 11 October 2026

Dear Rachel, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma

2/5

Trustpilot

The overall experience is not good

The overall experience of dealing with Dexters estate agents is not very pleasant. I was looking for a new apartment to rent and after viewing the property sent in my offer on the apartment. First of all, I do not understand why they need my card details straight away - even when there is no certainty about which of the offers the landlord would choose. In my experience, it is not needed when dealing with other estate agents, up until the point your offer is accepted. What is more, I was not very pleased to receive phone calls asking whether I would want to offer more money for the property and confirming whether my reply is indeed "my best and final offer". Thirdly, never hearing back from the agents as to the landlords decision and just having to guess that since no one had bothered reaching out it meant I did not get the apartment. Overall experience is quite poor. There is definitely a sense of them trying to get the most out of you and not bothering to provide good service.Now that I have guessed that my offer was not successful, I am even more unhappy about the fact that they still keep my card details for no reason whatsoever.

Luba · 2 August 2023

Agent replied · 22 October 2024

Dear Luba, I am sorry to read you 1 star review. We would like to look into this matter further, if you could kindly contact me on customerrelations@dexters.co.uk. I look forward to hearing from you. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Dexters Surbiton

I called Dexters Surbiton to help me finding a 2-bedroom flat to let. Ms Hope was not only very professional, but also very trustworthy and available (all day long, plus evenings and Saturdays). She understood my needs, she helped with the viewing, with the negotiations, and with the tenancy agreement. She kept me up to date step by step, and she really went the extra mile to help me. I'm very appreciative for that. Within a week, I had a new home.

Nicolette · 2 August 2023

Agent replied · 22 October 2024

Dear Nicolette, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We are in the process of buying a flat through Dexters and Zazy was the agent responsible for representing the seller. He did a fantastic job throughout, was always available to answer questions and to keep communication flowing between buyer and seller. Would recommend him as an agent to anyone looking to sell a property.

Con · 3 December 2024

Agent replied · 10 December 2024

Dear Con, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Trustpilot

Review for Monika Piszczyk, Property Manager

Even though Dextors was aware of several fixtures requiring repair for the past few years, the situation changed when Monika Piszczyk, the Property Manager, took charge. Thanks to her exceptional communication and understanding, we have now made progress in addressing these issues. I am thankful for her dedication and support in helping me to maintain the apartment that I cherish living in.

Jacquline · 14 August 2024

Agent replied · 22 October 2024

Dear Jacquline, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Thanks to Anthony Grundy for excellent support

I want to thank Anthony Grundy for the excellent property management support he has given me as a landlord. Anthony is meticulous in paying attention to the details of property management, which can be quite complex in the modern era with all the regulation that surrounds lettings these days. He has the experience to anticipate potential problems and pre-empt them so that things run smoothly. On top of that, he is patient in carefully explaining the ins and outs of a particular situation, and why a certain course of action is advantageous. I would certainly recommend him, and Dexter's more generally, to anyone who is seeking help and support with letting their property.

Ben · 20 July 2023

Agent replied · 22 October 2024

Dear Ben, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Anthony, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Renting through Dexters. Quick help

We have been renting through Dexters for 2 years already and we have had a very positive experience. Their team is generally responsive and quick to help when needed. Recently, when we faced an urgent issue with building access. Rachel Bedwell stepped in, coordinated with our landlord and building management, and resolved the matter quickly and professionally. Great service, thank you!

Agata · 12 October 2026

5/5

Trustpilot

Great Agent

Just wanna say Archie from Dexter surbiton has been very patient and helpful in all ways possible. My mum is registered blind and some agents have given us properties hard to access .Archie has been nothing but supportive. He takes his time to explain why and how you have to go through certain procedures. Communication level is 10/10 .

Tarie · 25 September 2024

Agent replied · 22 October 2024

Dear Tarie, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma

1/5

Trustpilot

Bad Service

We got assigned to Sam after Hadrick gave us a favourable decision from the Lanlord and left the organisation, then it went downhill from there. Sam was hard to reach and would give conflicting information. We went through a thorough reference check. For about a month we went through the rigorous checks and according to Sam, all references checked out. He said it was due to finances. We gave more information and proof of adequate funds and offered to pay 3 to 6 months rent in advance. We were honest and forthright, then he came back to say that the Landlord said no. We don’t know what game they were playing but it would have been nice if Dexters had told us from the beginning that they wouldn’t give us instead of stringing us along for a month. I found Sam most unhelpful as he seemed to always not know or wasn't sure or he would quote the wrong figures which were quite demoralising as these are very serious issues. At first Landlord said no, then he said yes then he said no again. What really happened? We were treated so unfairly. This flat was for my elderly mum but this has caused her emotional turmoil. Piece of advice - be forthright from the beginning and no one would feel bad. It really shouldn’t have gone that far knowing it wouldn’t be favourable to us after being told 'yes' for one month. We had a credible guarantor whom you asked to produce another guarantor. What then is the point of getting a credible guarantor? Just be honest and don’t trick people. You gave us false hope and kept us waiting :(

Olu · 17 July 2023

Agent replied · 22 October 2024

Dear Olu, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Worked with several Dexters branches…

Worked with several Dexters branches for coming on year and half now , found them to act quickly and efficiently in marketing rentals. I’m writing review to give recognition to Kier Marie Howard as well as Christian Pengelly whom support on Maintence of the flats I have with dexters, their work has been a real credit in keeping both tenants and landlord happy. Thank you

Customer · 16 September 2026

5/5

Trustpilot

Carl is assisting us with the…

Carl is assisting us with the refurbishment of our property and has been good to deal with. He is always on the end of the phone and if missed he responds in a timely manner. Carl has been really helpful in arranging quotes and contractors. He is always happy to help and a pleasure to deal with. Thank you.

Marc · 23 September 2024

Agent replied · 22 October 2024

Dear Marc, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

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