Dexters Peckham Rye Southwark reviews

★★★★★ 5/5

Trustpilot

Dexter's Hendon - Isabelle is fantastic

I've been dealing with Isabelle in the Hendon office recently while we've been looking at purchasing a flat, and even though it hasn't been an easy process (we were gazumped on one flat and the other was taken off the market) Isabelle has worked so hard to find us the right flat and has been an absolute joy to deal with. She's personable, friendly and professional and she just worked so hard for us, getting us in to view properties right after they were taken on and it's just been such a fantastic experience working with her and the entire Hendon office. She's an absolute credit to Dexter's and you're very lucky to have her. Thanks Isabelle!

RachelDargan92 · 3 July 2023

★★★★★ 1/5

Trustpilot

Rude and unprofessional

Rude and unprofessional! That has been the impression so far summed up into two words for the Sunbury branch.We are in the market to buy a new house. When we first spoke to them and outlined what we wanted, we were very clear that we would not entertain anything besides what we had said. The agent was rude, arrogant and very dismissive, constantly cutting us off mid-sentence and telling us what our opinion should be. After one house, we said it wasn't what we were after as some rooms were too small, we were met with "well just build an extension then, you can't always have the size rooms you want" - or we can just not spend a large amount of money on a house already at the top of our budget and look at other houses? After the first house we viewed, we thought it may have been a one-off but we've had several such interactions now. Arrogant, rude and dismissive. We won't be giving you any more business.

Paul · 1 July 2023

★★★★★ 5/5

Trustpilot

My son and I have rented an apartment via Dexter…

My son and I have rented an apartment through the Dexter agency for the past six years. The company has done an excellent job handling any issues that arose. Whenever we had a problem, for instance, with the washing machine or air conditioner, Dexter resolved it very quickly; they would always send a repair technician or replace the appliance if it was too old to fix.

MS · 17 September 2026

★★★★★ 5/5

Trustpilot

Tooting Team - Quick Sale!

Gaz and the team at the Tooting Sales branch managed to sell our property within 1 week of listing off market. I have enjoyed working with them so far and was impressed with the quality of buyers they had. It makes the whole process of selling so much less stressful when you have an agent who knows their stuff, are super professional and easy to work with. Thanks Team Tooting!

Emily · 26 February 2024

★★★★★ 5/5

Trustpilot

Great experience !

Yasmin is the best! I arrived in London as a French expat looking for a flat. I called Dexters to schedule a few viewings and Yasmin called me back to show me a hidden gem they just listed. I fell in love with the place and my offer got accepted. Yasmin ran me through the whole letting process and was very supportive at each step. So grateful she helped me to find a place I can now call "home" :)

Math · 28 June 2023

★★★★★ 5/5

Trustpilot

Outstanding Service and Expertise

I recently had the pleasure of working with Isabelle, an exceptional estate agent from the Hendon branch, and I cannot express enough how impressed I am with her professionalism, expertise, and dedication. From the very beginning of my property search until the final sale, Isabelle went above and beyond to ensure a seamless and stress-free experience. She promptly answered all my queries, kept me informed of every step, and even provided valuable insights and advice. Her professionalism and promptness in handling paperwork and negotiations were remarkable, making the entire process a breeze. Without a doubt, I would give her five stars for her outstanding service!

Bella · 28 June 2023

★★★★★ 5/5

Trustpilot

I had an exceptional experience working…

I had an exceptional experience working with Jamil at Dexter's Estate Agents during the purchase of our first house. From the beginning, Jamil demonstrated an exceptional level of professionalism, expertise, and dedication that exceeded our expectations.What truly set Jamil apart was his unwavering commitment to customer satisfaction. He consistently went above and beyond to address our concerns and answer our countless questions, making us feel supported and reassured every step of the way. His prompt responses and clear communication helped streamline the purchasing process, minimizing any potential stress or confusion.Throughout the negotiation and closing stages, Jamil proved to be an invaluable asset.Jamil's professionalism and personable nature fostered a genuine sense of trust and rapport. His friendly demeanor and approachability made it easy for us to discuss our requirements openly and honestly. He always made us feel like a priority, taking the time to address any concerns and offer valuable advice.Overall, Jamil's exceptional service and expertise made our first house purchase a truly positive and memorable experience. We are grateful for his guidance, patience, and commitment to ensuring our satisfaction. We wholeheartedly recommend Jamil at Dexter‘s.

Jake · 26 June 2023

★★★★★ 5/5

Trustpilot

Great service from Jack and Marlon at Dexters Muswell Hill

I recently worked with Jack and Marlon at Dexters Muswell Hill on a house purchase and was SO impressed with their service. Both of them, as well as the broader team at the office, went above and beyond in answering our questions, coordinating with all parties involved, providing us with regular updates and generally pushing our process along. We hit a few bumps along the way and, each time, they leaned in even harder to help. Jack, in particular, was so responsive and supportive - by the time we exchanged, he had spent many hours on the phone with me. So grateful!!

DIANA · 26 June 2023

★★★★★ 5/5

Trustpilot

I moved into a property next door to…

I moved into a property next door to one under Dexters letting management. Some problems with damp, guttering etc are related to the managed property. I contacted Dexters and Poppy Russell has been efficient, arranged contractors for that property and kept me informed. I am impressed that I am not the client, but feel valued. Poppy is a credit to the company and should I hear of anyone needing a management service, would recommend based on this experience.

Wendy · 19 August 2023

★★★★★ 1/5

Trustpilot

Terrible customer care

I would like to inform you of some of your employees unprofessionalism and lack of listening skills that are working at Dexters. Having been a tenant for the last 4 years, have I ever been treated with such unprofessionalism. The window in our bedroom which has now broken down for the third time due to its flimsy material, has now broken down again. Unfortunately now it has broken down in a weather that is far hotter to deal with then before.. The property we are in only has one window (which helps with the heat from the kitchen and one living room door. So in the evening it is unbearably hot in the bedroom which makes it incredibly uncomfortable to sleep in.As soon as the window broke, which was on Wednesday evening, my girlfriend emailed the agency property manager. This was with hope that someone would read the email straight away the following morning. The next day, we called the property manager Sophia too in hope that this would be rectified as an emergency due to the way the property is (lacking ventilation) and the weather we are having at the moment. We were told someone would come to fix the window asap (this was yesterday, Thursday). Nobody came. Today I called Sophia, only to be told that this wasn’t an emergency and to ‘just get a fan’.Sophia had no interest in helping solve the situation: When I asked her to listen to me, she refused to listen to my explanation annd that the flat wasn’t in a liveable state but she hung up. I called back only to be consulted by another colleague who I was rudely interrupted by and like Sophia, wouldn’t listen to my situation and eventually hung up when she felt like no longer listening to what I had to say.. Which may I add, sounded like she had left the phone off the hook but wasn’t present. I had been working with Margaret for a long time and I never once had an issue with the property manager. I’ve always been very patient with the breakdowns and faults within the property but this is the first time when the property, isn’t in a state bearable to live in. In one day, I was faced with two rude members of staff, with no interest in getting this problem fixed before the weekend. When it could be, having already felt with the same problem twice before. I finally contacted a staff member from customer relations who was very efficient and said she would get on it straight away. I would no longer like to be in touch with Sophia or her second colleague as I find them both incredibly rude and insufficient at their job. They don’t care about their tenants, they have no interest in helping. They would just rather make me feel even more uncomfortable knowing that I don’t know when I will be able to live in the flat again. I explained that I would rather rent a place if this wasn’t dealt with immediately because of the warmth and condition of the flat. Which she replied with ‘well you can do what you want but that won’t be something that we will reimburse you with’. There was a huge lack of progress or help in solving the situation as quickly as possible’.I won’t be responding to any of Sophia’s emails from now on and wish to speak with somebody else who is willing to take their job seriously. I feel like my rent payment and time having having rented the property should be enough, to at least, show a bit more consideration and that who I speak to should try and listen to what is being said rather than being interrupted and passed down to another colleague to only show the same kind of courtesy. I’m not sure how well Dexters are doing in the property market, but it seems like you you don’t need your loyal customers to be satisfied. Or need my business.I am planning to speak to citizens advice regarding the matter if it’s not solved before the weekend. As I believe there must be some kind of law, regarding the safety of the living conditions ar the apartment. Seems there is only one window in the property that works and two bedrooms, one kitchen and one bathroom. Also there is definitely a lack of ventilation due to the mold that is also in by the door frame in the living room that is still waiting to be resolved.

Thomas · 23 June 2023

★★★★★ 5/5

Trustpilot

Hannah Wicks Tenancy Management

Hannah Wicks has been assisting me with respect to Tenancy Management, i have found her by far the most diligent person at Dexters. She always keeps you informed and drives matters forward which is important for a Landlord because it gives you peace of mind that and that you dont have to continually chase the agents up for updates. She is resourceful, highly competent and an all-around good person, thank you Hannah, Dexters please take note, if i ran an agency i would snatch her in a heartbeat.

Susu · 21 June 2023

★★★★★ 5/5

Trustpilot

My Wonderful Experience of Letting with Dexters and Sara

I would like to take this opportunity to share my wonderful experience of renting a house in Teddington through Dexters and Manager Sara. First of all, I am extremely grateful for Sara's professional service. She has always been there during the most difficult and challenging times, like an angel appearing in the midst of despair. Every cloud has a silver lining, she is that silver lining! With her support and assistance, I was able to complete all the processes in just a week. Sara is a highly dedicated individual who would send emails and communicate with me even late at night, sometimes close to dawn.Looking back to the first day, my wife and I were wandering around Teddington like headless flies. I can't remember if it was me who saw the Dexter's billboard on the roadside or if I found the house I liked on Rightmove. Nevertheless, one day I opened my mailbox and received an email from Sara for a viewing appointment. Due to my unfamiliarity with the local area and simultaneous appointments with other agents to view different houses, I ended up missing the first appointment. However, Sara's colleague Claudia, a very kind and pure-hearted girl, filmed a very clear and immersive video for me on the spot. After comparing many options, just when we were about to give up, we realized that the house we missed is the most suitable. we decided to give it another try and scheduled a second viewing with Sara. She patiently convinced landlord and agreed to the second viewing. But frustratingly, we took the wrong bus and went in the opposite direction. After changing buses, we ran out of time and it felt like we were destined to miss it. In despair, I tried calling Sara's office number and although she wasn't there, a gentleman attentively and responsibly informed Sara and Claudia, who were waiting for us in the scorching heat, to wait for us for another ten minutes. Luckily, we arrived on time and the house was just as amazing as it appeared in the video, perfectly meeting the needs of our family.When Sara learned that we urgently needed to move in, she quickly coordinated with the landlord and the existing tenant to finalize the move-in date, which was nearly two weeks earlier than the original reservation. It was truly remarkable! Throughout the rental process, Sara demonstrated her unique and irreplaceable work ethic, personal charm, and creativity. When she found out that I needed to handle other procedures related to the tenancy agreement, Sara worked tirelessly on multiple tasks simultaneously, such as drafting contract and reference checks through the letting hub. She ensured professionalism, compliance, and a considerate, human touch. I developed complete trust in Sara and Dexter's. Even the payment process was flexible. I could conveniently make the payment at the office nearest to me and swiftly proceed to the next step.During the crucial reference check phase, which unexpectedly moved at a snail's pace, coinciding with the weekend and Trooping The Colour, I felt despair, thinking it would be impossible to complete everything by the intended move-in date. However, Sara unleashed her extraordinary powers like a superhero and, through multiple negotiations, managed to accomplish what had taken them three days in just one day! Throughout the entire process, I experienced the friendliness and professionalism of Sara, the Dexter's team, and even the entire nation. They shows everything is in control, efficient yet elegant. They completed all the tasks at the final deadline! It's truly amazing to think that without Sara, we would never have achieved such a miracle. Many thanks! I do believe that I will recommend Dexters' services and Sara herself to all my friends. I even hope to maintain contact with Sara for professional support in our future letting or buying a property. Wishing Sara and Dexters all the best! Your recognition from customers and honors are well-deserved!

Andy · 20 June 2023

★★★★★ 1/5

Trustpilot

Atrocious service!

Despite a positive start to our relationship with Dexters at New Cross branch, it swiftly went downhill - to the point where we sternly advise people to avoid instructing them!There was been an enormous lack of communication by the branch and we only found out about the following events after placing numerous calls, as a result of unanswered emails/promises to call back: the agent in charge of our sale left the company; who was then taking the lead on our sale; that the branch manager was on long-term leave (no out of office was turned on). To top off the unacceptable lack of communication, for some reason, Dexters removed the photos of the bathroom and third bedroom on our listing without informing us. When this was brought to their attention, we were given the incredulous reason that it was company policy not to display photos of bathrooms!!! If that was the case (which is absurd!), why did Dexters’ photographers take a photo of the bathroom and why was it included in the listing at the start! The photo of the bathroom was eventually reinstated after sending Dexters three examples of their own listings showing bathroom photos! The photo of the third bedroom was never reinstated. Our request to remove the listing from Dexters website after giving notice to terminate the contract was only actioned after, yes, a chaser phone call!Do. Not. Use. Dexters.

Jill · 17 June 2023

★★★★★ 4/5

Trustpilot

Charlotte Alsford - managing agent

Charlotte Alsford looked after our rented property the past few years and was always available for support and backup as necessary. She was particularly helpful with an insurance claim that necessitated a complete kitchen refurbishment. Tenants appeared content throughout their multi-year stays for which Charlotte can also take credit.

John · 19 May 2026

★★★★★ 5/5

Trustpilot

Professional & Smooth

They are very professional and responsible. I dealt with one of the agents, Frankey Hauxwell, to find a rent for me. She was very passionate, patient, and helpful. She contributed a lot to my property search and found a quiet, safe place to live for me within my budget. She’s also very friendly and professional. She got all communication done with the landlord in one day. Such efficiency is rare to find due to my past experience.I also met some frustrating problems during my reference check, and, thanks to Frankey again, all problems were solved in a very efficient way. In all, my property search was very smooth because of their professionalism, and I highly recommend Frankey. She would definitely make the whole experience better!

Dylan · 12 June 2023

★★★★★ 5/5

Trustpilot

Property viewing experience

Me and my partner had a viewing for property up in north London and were assisted by Jessica & Ben wood grey. Although we didn’t end up putting in an offer for the flat they were both extremely helpful, informative and friendly and they made our experience very smooth!

Blake · 18 May 2026

★★★★★ 5/5

Trustpilot

It's important that companies are…

It's important that companies are called to account when they provide services to their customers, equally customers' feedback should also highlight when something has been done well - hence this review. I would like to commend the FINSBURY PARK/STROUD GREEN branch of Dexters' sales team: Glenn (Manager) and in particular, Raphael. We are in the middle of selling a property in very sad circumstances and Raphael has been attentive, he updates us, he comes up with solutions to problems. Even when he has had to respond to the queries over and over he has managed to tell me off sensitively! The sale has not completed yet, but at this juncture I can only say that my experience has been positive. Carry on providing exemplary service and thank you.

CL · 6 June 2023

★★★★★ 5/5

Trustpilot

My experience with Dexter in Kingston…

My experience with Dexter in Kingston has been great and I feel very lucky for having Donalina Gargrupe as the property manager responsible for my flat. Whenever I raise anything to her, she deals with it very diligently, keeping me updated on the next steps. I recently had an issue with the boiler and she promptly helped to get it sorted as soon as possible. A BIG thank you!

Ana · 28 February 2024

★★★★★ 5/5

Trustpilot

I have had an outstanding experience…

I have had an outstanding experience with Petros. He is always professional, responsive, and truly cares about the well-being of the tenants. Whether it's addressing maintenance issues quickly or keeping the property in top condition. His attention to detail and proactive communication make me feel valued and well-supported as a tenant. I highly recommend Petros for their exceptional service.

Ms · 28 August 2024

★★★★★ 5/5

Google

My experience with Dexters as a first time buyer was excellent. My estate agent Edward Torry was extremely supportive, communicative and honest throughout what can, at points, be a stressful and overwhelming process. He arranged several viewings of the property for me to be sure I was making the right choice and facilitated a very smooth exchange and completion. I cannot recommend working with Edward and his team enough!

Clementine · 25 February 2024

★★★★★ 1/5

Trustpilot

I really don't want to work with them ever again

When I was renting the estate agent Henry Liu was informed by myself that I am in the process of buying a house so I'm not comfortable entering a 2 year tenancy, he assured me I can leave any time.That was a lie. They very merciless and cruel scolding me in each call telling me it's not possible to leave, I contacted the actual landlord on LinkedIn and was able to negotiate my freedom, I paid £5,000 they kept my deposit and I was able to leave.2 years later I contact Dexters to sell my house, they give very little time to prepare and they were very slow. And they recommended I leave my house while people view it but they never call to let me know when I can go back home. And they take a week before telling me any feedback

Jun · 28 May 2023

★★★★★ 5/5

Trustpilot

Anthony Stavrou

I just wanted to thank Anthony in the Finchley Branch for all his support over the past few months with the purchase of our new home. We have felt in safe hands with him the whole process and he has always been available to help out with any issues that have arisen. Anthony you have been great to deal with and we wish you lots of well earned success with your recent move to Finchley.

Laura · 9 October 2023

★★★★★ 5/5

Trustpilot

Fast & Professional Service

We had a serious bathroom leak coming from the upstairs flat, and Property Manager Hüseyin Taş handled the situation quickly and professionally. He was responsive, efficient, and made sure the issue was resolved as fast as possible. Really appreciate his support and communication throughout the process. Highly recommended!

Oya · 21 May 2026

★★★★★ 1/5

Trustpilot

Be aware

My experience with Dexters was painful from start to end. I have rented in London for many years, and they were by far the least professional agents I’ve seen.I suspected it would be a problematic relationship since the searching period, when I had multiple ‘misunderstandings’ with the agent and she had to get the office director involved to fix her mistakes. Also, they say you can only use their contractors, meaning anything you need fixing can take several months.At the end of the tenancy, they had multiple agents competing to bring people to view the flat, it was quite confusing, not to count the no-shows without any notice. One of their agents told me the landlord offered to buy my furniture for £620, which I’ll never know if it’s true since I’ve never seen that money. That was almost 3 months ago, and I have all the conversations by email.It got worse after I left. The check-out report clearly stated that the flat is in a better condition now than when I entered, which is often the case for all my previous tenancies. However, it has been almost 2 months and I don’t have any news about my deposit of £1,788.46. They are taking advantage of the fact that I moved overseas to ignore me. They rarely respond to my emails. When they do, is say they are looking into it, and it is never the same person replying.Their website says there is a complaint process, but it doesn't tell me the email. I asked for that a week ago and was ignored.

Rod · 21 May 2023