Trusted Agent profile · Southwark
★★★★★
2,429 reviews across 2 platforms
54 Borough High Street, Southwark, London, SE1 1XL, SE1 1XL
Dexters's office in Southwark, at 54 Borough High Street, is rated 4.4 out of 5 across 2,429 reviews on two platforms, including 443 Google reviews rated 4.7.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotI spoke to Donna today regarding her…
I spoke to Donna today regarding her email to us, she explained everything and I understood..she is very helpful and talked to me very polite. Thank you so much for Donna..
Dear Rosie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI have a small portfolio, Alex and his team at the London Bridge branch provided excellent service. I was kept informed by way of regular updates. New tenants haven now moved in and settled. Well done team and a big thanks!
Dear M Rahman, Thank you for your review, and mentioning your experience with Alex in our London Bridge office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotIdris has been resourceful and…
Idris has been resourceful and enthusiastic in negotiating the best boiler model and price, then overseeing its installation. Thank you it’s been a pleasure working with you. .
Dear Luke, Thank you for taking the time to leave a lovely review regarding Idris. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotFantastic Service!
Dexters have provided an extremely helpful and efficient service from the offset! Their responses are always fast and their Lettings Hub Portal is easy to use. Irina is always really friendly and has kept us well informed throughout all stages of our letting process. I would recommend Dexters to all!
Dear Peggy, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleBradley is my agent of renting the property, I can say he have given us the best service ever. He takes care of every procedure and willing to answer all our questions. He definitely is the important part in our moving experience.
Dear Salar, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAs a landlord- Avoid
As a landlord, it has been a horrible experience. In return for charging a 13% commission- tenants get to not pay rent, steal white goods from the property, inspection reports are not done and there is a general lack of care or responsiveness. We were told we need to: chase the tenant, lodge a police report, go to small claims…. All on the landlord. Dexters had arranged a floor to be replaced in the previous tenancy, work was dodgy and then we were asked to pay for the cost to replace again… I asked dexters to chase up with their appointed contractor….. nope - it was up to us to go to our insurer? Or pay again. Avoid.
Dear Ajay, Thank you for your review although I am disappointed to hear your experience with Dexters has not been what we would have hoped for. Feedback is really important to us and we are keen to discuss your concerns, however, I am unable to find your details on our database. Please could you kindly email me at customerrelations@dexters.co.uk and we will then look into this for you. Kind regards, Asma Chughtai, Customer Relations
5/5
GoogleLee and Ruby were very helpful today at my viewing! They were quick to get back to me on an application for the flat too that hopefully gets accepted :)
Dear Karl , Thank you for taking the time to leave a lovely review regarding Lee and Ruby. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThank you for the service. Lee was a great staff and accompanied us during the viewing very nicely. Shannon was very helpful too for letting us know regarding the property.
Dear Hauna, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleVery smooth experience overall. I dealt with Fraser who was extremely helpful and responsive, and showed me properties that actually matched my criteria.
Dear Kyriakos, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotElizabeth Tavener-Parkhurst has been…
Elizabeth Tavener-Parkhurst has been helpful and kind during my check-out process. She has refunded my overpaid rent and is chasing my deposit. Hopefully everything will go smoothly. 5 stars for her.
We really appreciate you taking the time to leave such lovely comments about Elizabeth. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotHorrible experience
I never put review but I want to put this time of my experience to be a good red light for other people don’t rent their property with this agency At the first they found me a horrible tenant as she was a single mum and in the end destroyed everything which gas cooker washing machine dishwasher beds sofa dining table and chairs and also decorations from kitchen till bedrooms and bathroom Got solicitor to rid of them from my home The agency gave me this solicitor from their company which delayed my court hearing 2 months because of the lack of this agency information they supposed to send them all to solicitor on time but they didn’t Didn’t get any support from them because they supported tenant more than me as I paid them £150 every month for all the things I asked but they’ve never done anything correct as I asked for. In the end I asked about deposit which they should discuss with me about that and I found they give deposit back to tenant which I told them I am not happy to give all the deposit back to tenant because she didn’t pay the last rent also, Please do not trust this agency. They just use landlords for their business without help and support
Dear Bahar, I am sorry to read your 1 star review. I am concerned to read your comments and I understand we are in contact with you currently to resolve the issues. Please do not hesitate to contact us at customerrelations@dexters.co.uk moving forward. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat experience
I have been renting from Dexters for several years, and during that time Natasha Bedenik has been brilliant, always helpful and kind. Natasha is a real pleasure to deal with!
Dear Jeremy, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAfter dealing with other letting…
After dealing with other letting agents, it was a breath of fresh air to speak to someone, Myra Mettam, who not only could answer my questions fully, but in doing so, also covered the answers to my next three or four points.It has left me , as a landlord, confident in letting through Dexters, that I will not be falling foul of the seemingly endless new rules and regulations that I could be penalised for breaking
Dear Harry, Thank you for taking the time to leave a wonderful 5* Google review. Myra will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleLee Chitty was a lovely agent! Super kind and understanding of our needs, made our viewing very lovely.
Dear Chloe, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotWould not recommend to non full-time landlords
I paid the highest level of management fees as a landlord at 18%. However, they hardly managed anything, especially refused to fix a leak just because it was coming from upstairs. Can't reconcile the fact that a leak in my flat is outside of their management responsibilities given how much they were charging, and dealing with them ended up wasting a lot of my time on a problem I had to fix myself in the end.After I wrote this view they called to clarify that this was under the responsibility of a block management company since the flat I was renting out was a part of a Victorian conversion. This was not communicated at any point during the process.They also communicated the wrong leaving date, overcharged the tenant, gave keys to my new tenant when the old tenant had NOT moved out, and afterward did not fix the problem until I wrote this review.In terms of general experience throughout the 1+ year, I've had about 5 different contacts. Admittedly some were more competent than others but none had any accountability. I would not recommend Dexters to landlords who do not have property rental as their main job. Overall I felt that I was sold a service that was not satisfactory.
I am sorry to read your 1 star review. I understand Charlie Moorhouse has tried to contact you to discuss this further. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWorst experience renting in London
I really would give 0 if I could. Communication was just horrible the whole tenancy, literally the Landlord had to chase them for us! Never had such a bad experience with an agency, they lied to both us and the landlord and even took off money from our deposit and lied to the landlord about refunding the money to us. They mixed up the check out dates, and gave a pare of keys to a new persons while we were still leaving in the property, completely messed up and unorganised. Extremely bad experience!
Dear EmmaI am concerned to read your comments and have passed them to the Director of Property Management. I am sorry your experience with us has not been as we would have expected and someone shall be in touch with you shortly. Please do not hesitate to contact us again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDonalina was friendly and respectful…
Donalina was friendly and respectful during the recent flat inspection. Enquired if there were any issues she could communicate to the management team for fixing. Overall a great customer experience.
Dear Ricky, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotThe best sharks in London
This is the worst estate agency in London. They rented us a brand new flat with loads of problems they fixed always very late: we ended up many times with no hot water, no heating, broken windows, toilets no flushing, and now that we left they are finding the best excuses to avoid giving us back our deposit. The worst experience ever in London, agents are mean and unprofessional, untrained, the worst sharks ever. They are stingy, bad people. Do not rent with them unless you want to experience a nightmare.
I am concerned to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThanks for the professional service…
Thanks for the professional service provided by Rai Gega, Tenanct Manager, for helping me with the tenancy change progress!
5/5
TrustpilotSuzi Littler
Suzi Littler, Tenancy Manager, has been extremely helpful to me when dealing with a difficult tenant. She is approachable, responsive, knowledgeable and supportive. She is also very efficient in organising support services as I require them. Many thanks and keep up the good work.
5/5
TrustpilotKirlon Sanchez @ Dexters
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
TrustpilotAlistair Maclean was very helpful and…
Alistair Maclean was very helpful and quick in responding to correspondence- thank you!
Dear Sarah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma
1/5
TrustpilotRude agents at Dexters
Agents at Dexter's threatened to have my apartment taken from me after payments of €20k+ were made because they could not wait 5 days to sign a paper. I was planning a 1-year contract with Dexters for an apartment in London where the move-in date was 3 months ahead. Just a day after I paid €1000 for their commission fee before signing with the landlord the agents working at Dexters called and texted me non-stop for 2 days threatening to revoke the apartment and take the money I had already paid (€20k+) because I was busy with my job and could not sign any more papers until the weekend. Absolutely awful experience, do not recommend these thieves. Please choose another agency that does actual estate work compared to these criminals.
Dear Oscar, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotWe felt extremely well looked after…
We felt extremely well looked after throughout the process. Sonia was very knowledgeable and professional throughout as were all the staff we dealt with. Very happy we chose them. Found the right tenant within a few days.
Dear Angela, Thank you for your kind comments regarding Sonia and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
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