Trusted Agent profile · Southwark
★★★★★
2,428 reviews across 2 platforms
54 Borough High Street, Southwark, London, SE1 1XL, SE1 1XL
Dexters's office in Southwark, at 54 Borough High Street, is rated 4.4 out of 5 across 2,428 reviews on two platforms, including 443 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Dexters London Bridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotWe were incredibly impressed by Petros…
We were incredibly impressed by Petros exceptional skills and knowledge. Their deep understanding of trends helped us make informed decisions. We truly felt we had the best realtor guiding us, ensuring we got the best deal.
Dear Sri, Thank you for taking the time to leave a wonderful 5* review. Petros will be thrilled to read your kind comments. Kind regards, Asma
4/5
TrustpilotWe recently moved into our apartment
We recently moved into our apartment. Unfortunately the apartment had issues but the maintenance team were fantastic. I really appreciate how Petros helped me resolved every issue, he walked me through it and checked that everything was completed. The Dexter’s management team are so supportive and helpful. Issues were quickly resolved.
Dear Odessa, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotExcellent communications
Donalina has been instrumental in keeping me updated with an issue I reported around a water leak in a flat above mine. She always called me and for me that’s the best thing about her. So many times I engage with agents who say they’ll call back and it never happens. Not the case with Donalina. Very good 👍🏽.
Dear Tita, Thank you for taking the time to leave a lovely review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat services and very professional
We recently moved into our new rental house with help from Ashley at Dexters Battersea. Ashley has been super helpful throughout the whole rental process. Very professional, effective, thoughtful, and perfect in following up and giving updates. We are very impressed with the service that Ashley provided. We were dealing with another Real Estate company when looking for a rental house in the same area, and we were so glad that we went with Dexters but not the other company which happened to carry the same house we rented through Dexters!
Dear Daphne, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotExemplary Service - Highly Recommend
The service we have received from Dexter's has been excellent throughout. The constant contact with the sales team is so reassuring - which was not the case with other estate agents. Elli was such an incredible help when it came to trying to complete our deal - offering expert advice, while listening and understanding all the concerns we had. Her support was invaluable during what was a very stressful time.I would definitely recommend Dexter's to anyone looking to sell their property in the city.
Dear Tim, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team
1/5
TrustpilotDexters Bloomsbury was the worst
Dexters Bloomsbury was the worst nightmare one could imagine. The house was disgusting and dirty and they have failed to professionally clean it for 3 days. They repeatedly breached the contract by failing to provide a clean house and free of other people stuff. On top of that, the previous tenants had Covid and still they did not care about cleaning it. Honestly, if you want to live in a decent place and deal with reasonable people I strongly advise you not to use this letting agency
Dear Chiatra. We are concerned to read your review and would like to look into this for you. Can you please contact us at customerrelations@dexters.co.uk with more information. Kind Regards Asma Chughtai Customer Relations Team
5/5
TrustpilotFlat 55 Fernwood
My name is Rafael Zeballos, Flat 55 Fernwoodover the last few weeks, I leased with Jamie Nash in several topicshe was really approachable and very helpful, returning to emails in good time and with positives solutionsHe managed to leased between me and Landlord based in South Africa to sort out furniture to be updated and old furniture collected. Jamie was very helpful along the wayAs a result, we have signed a new 3-year contract.We also organised smart meters installationoverall, very pleasedKind Regards
Dear Rafael, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotExcellent and professional
This is the first time I’ve let a property and I’ve found the islington branch to be excellent .. I’ve dealt with Adam king and Jude hill and they both been great ( being new to this I’ve had lots of questions and they both been on hand to answer all my queries immediately !!) they rented my property within days of me instructing them which is fantastic .. excellent and professional service would happily recommend them .
Dear Mr Lancaster, thank you for taking the time to leave a 5* review for the team in our Islington office. I will ensure your lovely comments are passed onto the team. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotVery unprofessional experience
Very unprofessional experience with Dexters Acton. Total waste of time!I've just relocated to London, and it's the first letting agency we've ever worked with. At first, everything was fine...until we've successfully placed our holding deposit and finished our reference checks. The referencing agent informed us to communicate with our letting agent, Lara-Rose Elsi. So we called and emailed her for a status update. However, we haven't got any replies since then - not even from her colleagues - NO FOLLOW-UPS AT ALL! After one week or two, another Dexters agent got back to me. He said Lara was not around (again!), and the landlord decided not to rent us the property one week before (what?). We were in total shock. Why didn't they tell me right away? Why didn't they have any official or written confirmation? They simply left me there waiting and wasting my time! I could have started looking for other properties much earlier if they told me the landlord had decided to pull out!I don't understand why a "professional" letting agency can operate like this. It's okay for an agent not feeling well or takes a week off - it's totally fine and I understand that - I just don't see why they have poor communication, and they simply don't have other staff members to follow up with my case when the original agent is not available. Advice: Stay away from this unprofessional agency!
Thank you for leaving your Trust Pilot review and for bringing this to our attention. I am sorry you have not heard back from the office and I have asked the Director of the office to review with the team and to update you. Kind Regards Asma Chughtai Customer Relations Team
1/5
TrustpilotVery poor experience with Dexters
I don't want to name any individuals or even the branch, but our experience trying to sell our house through Dexters in North London was very poor. They exerted a lot of pressure to reduce the price, which may or may not have been the right advice. But in my view they overstepped the mark in how pushy they were. One employee felt the need to remind me they weren't getting paid anything until they sold the house. Another employee couldn't disguise his anger when I accepted an offer through another agent, and then asked them to cancel their viewings. I can understand why they were disappointed, but they couldn't compute that I'd in effect shaken hands on another deal, and thought it unethical and pointless to have further viewings at that stage. They also subsequently refused to mark our property as 'sold subject to conditions' (as requested), arguing that it was in our interests not to do this. Like other agents they were clearly reliant on Rightmove and the other aggregators for leads, though (like other agents) they claimed to have an amazing database outside that. The senior guy talked a very good game at the start to win the business, but then pretty much disappeared completely. The attitude of staff clearly stems from an aggressive culture at the top of the food chain which becomes expected of employees. I don't blame junior staff, they are just trying to exhibit the type of behaviour that is rewarded within the organisation. Agencies like this have a limited shelf life.
Dear Linus, It is disappointing to hear that your experience with us has not been up to expectations. I would really appreciate it if you could contact me directly at customerrelations@dexters.co.uk with further information in order that I can look into this with the office. Our service levels are really important to us and we do appreciate all feedback in order that we can monitor our performance. Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotHighly recommended and great service! (:
We've just moved to a property managed by Dexters, and we are extremely satisfied with the service we received until now. Our property manager Neil Plitis was and is very quick to resolve any issues we have and provide us with the right solutions.
Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
5/5
GoogleI rented out my apartment in London 2 years ago via Dexters and would have given them a 3 star review. However, based on the new tenancy process (finding quality tenants and effective communications/paperwork) in January 2024 I would now up that to a 5 star review. Shannon Waterfall was very helpful and always available.
Dear Rob, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Shannon. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
5/5
GoogleIda was extremely helpful throughout the entire process of helping my sister and I look for and secure a flat. She regularly contacted us with updates and was always easy to reach whenever we had any questions or needed further assistance or clarification. She made the entire paperwork process very smooth and easy for us, and we are so so grateful for the service and support that she has given us!
Dear Natasha, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAdeel was always available to speak, making sure to accommodate for our needs - he made the renting process a lot easier!
5/5
GoogleNoelia helped me and my partner find a flat to rent in London, she was incredibly knowledgable and very responsive to every question we had, making the whole process stress free. Couldn’t recommend more!
Dear Harry, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleRuby has been helping us find a Flat to Rent. While we have not found something yet (mostly due to tight budget and being a bit picky) she was friendly and helpful during the viewings and always gets in contact with us whenever a new property (that matches our requirements) crosses her desk.
Dear Idolator, Thank you for leaving a 5 star Google review. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotDexters - tenants beware
A friend has been waiting three weeks for central heating to be restored. His wife is nursing a four month old in a freezing flat. There is mould growing in the flat and the baby has developed a cough. Subcontractors and Dexters are unable to establish a timeframe to get adequate heating working again. Snow is forecast…..
Dear Liz, I am sorry to read your 1* review comments. Thank you for providing further information to us. I have passed your comments to our Area Director as we are keen to discuss this further. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWorst estate agency
Worst estate agency, was a nightmare living in 121A Darwin Road. No sound proof, creaky floors, history of neighbours fighting bcoz of it. Being let out inspite of all this. Property Manager never replies back to emails. No action taken even after 9 months. Boiler was broken from almost a month and lived without heating or hot water. Finally gave up and moved out. Not a word of apology from them, they are chasing now regarding contract.
Dear Sunil, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email us on customerrelations@dexters.co.uk and we would be happy to look into this further. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotGreat service from property managers
Dexters manages the apartment I rent in Lower Holloway, they are very supportive and quick whenever we signal an issue in the property. During the last visit, their Senior Property Manager Petros Giorganios went above and beyond in showing us how to better use and maintain the heating system, on top of being very kind and courteous.
Dear Davide, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPetros was outstanding in customer…
Petros was outstanding in customer care, I email or call him for any issue with regards to my apartment, and he would always handle it with best care. I would say agents like Petros are an asset to the Dexter. I wish Petros good luck in all future endeavours.
Dear Seniya, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotAnna, Stacie and Nitesh have been brilliant
Anna Harrison and Stacie White have been exceptional at handling fixes and questions to our rental as soon as we moved in. Their support for us has been nothing short of extraordinary.
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
4/5
TrustpilotSuzi Littler was very polite on the…
Suzi Littler was very polite on the phone, she was well informed about the situation in question and was clear about the way forward.
5/5
GoogleSuch a quick and easy move, I was so impressed with how efficient and attentive Shannon was; she showed us around the property with enthusiasm and professionalism. She has been helping us non-stop since our viewing, from securing the contract to getting the keys; informative, friendly and helpful. She is an absolute gem!
Dear Charlotte, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Shannon, and hope we can help again in the future. Kind regards, Asma , Customer Relations Team.
5/5
TrustpilotJoe Read was quick in response and…
Joe Read was quick in response and clear in the market response to evolving higher rental demands due to higher interest base rates. He was knowledgeable and very pleasant to talk to and gave me the assurance that I have put tenant finding in competent hands when my wish for professional corporate employees were adhered to. Thank you, Joe.Susie Heupel
Dear Susie, We really appreciate you taking the time to leave such lovely comments about Joe. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dexters London Bridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
