Dexters London Bridge reviews in Southwark

★★★★★ 5/5

Trustpilot

first class property management

Natasha is a very experienced operator who has looked after our flat diligently for many years, even before dexters. she and her team in wapping take problems away from us, which is ideal, and if they need to consult us, they normally have a suggested solution to the issues that crop up. equally they broker new rental agreements efficiently and treat tenants fairly

Michael · 20 October 2023

★★★★★ 5/5

Trustpilot

Thank you Dexters!

The team at Dexters is amazing! They have been advising me about my rental property for nearly two decades and I wouldn't work with anyone else. I'd like to give an especially big shout out to Bobby Nizzar & Natasha Cree for their recent exemplary work, but also to the rest of the team who work so hard behind the scenes. Thank you Dexters!

Sarah · 25 September 2023

★★★★★ 5/5

Trustpilot

Alfie did us a massive favour - Definitely recommend

After the struggle of looking for a flat to rent in the competitive London market I reached out to Dexters to ask for some help finding a place. Alfie regularly reached out to me with suitable properties and many of these were offered an hour after they landed on his desk. This allowed me to be the first to look at a property and act quickly. Alfie was very quick to get the paperwork sorted and finalise the move.They were definitely the best Estate Agents I worked with (and I worked with a lot) and Alfie was a massive help with this.I would definitely recommend using Dexters to anyone looking for a property.

Jack · 2 March 2022

★★★★★ 5/5

Trustpilot

Thank you to Alistair Maclean for…

Thank you to Alistair Maclean for making our shared client's sale transaction run as smoothly as possible. Alistair went above and beyond to achieve a successful outcome for our mutual client. Alistair's assistance on the sale was greatly appreciated and I look forward to working with Alistair again the future.

Sophie · 12 July 2024

★★★★★ 1/5

Trustpilot

The Most Unprofessional Property Management.

If we could give 0 stars we would. Dexters have been absolutely awful and by far the least professional estate agent we have come across in numerous rentings in London. A combination between a high senior manager at a local restaurant chain and Dexters as a property agent, should have made for a great combination of professionalism and attention to detail. Instead Dexters have shown the processes and procedures in property management are certainly there to be broken by them (repeatedly over and over again). The highly professional executive only seems quick and more importantly cheap fixes meaning any issues are reoccuring as they do not get resolved first time. Dexters have a designated Maintenance e-mail within their property management team which we were advised we should use. We contacted them on the Monday and by the Friday, there was still no further response. We contacted Charlie, the Property Management Director to be told we were lucky to have reached him and blamed us for not doing more in contacting them. However did confirm receipt of the email but no reply made. A garage confirmed to be in perfect order on moving in had a leaky roof discovered 2 weeks after moving in creating execssive damp then mould inside. The roof was fixed but nothing was done inside to help alleviate the dampness. We were eventually told by Charlie to store our items inside the flat as nothing more would be done to assist us having already thrown away items with mould on. Items were moved inside and cleaned into designated storage locations including a built in wardrobe. Due to issues later confirmed to be dampness within the existing external walls which were located immediately behind the wardrobe and other areas of the flat, mould came and we lost significantly more items due to our belongings being covered in thick mould, including professional photos our two year old daughter. We contacted Dexters once again but despite it being a "cheap fix" previously, Dexters issued for a surveyor to come and check the issues. Costly improvements (£1500) were recommended with the report stating clearly it was an issue beyond tenants control. Numerous senior managerss and a Director blamed this issue on us as tenants for not cleaning behind a wooden built in wardrobe onto an external wall. Not sure how they believe this to be possible? GDPR rules have been continously abused with our personal contact details being shared with numerous contractors without being aware of such matters and contract rules being broken on numerous occasions. Lindsey, The Senior Property Management Manager sent an identical email to both ourselves and to the new tenants with the information being factually wrong for both parties. Again, showing that they really do not have a professional working behaviour.We finally dealt with Adam who agreed that there were mould issues as a result of the property/ maintenance. Adam informed me he would call me back once be had spoken to the landlord regarding these issues that finally admitted their were faults within the property from his own check. This was after having breathed mould in areas of the property that could not be cleaned (only one of two solutions/ support provided - the other being opening windows for a built in wardrobe) for over 3 months with a 2 year old daughter too. After 3 weeks since Adam's initial contact to say he would contact us again after going back to the landlord again as he had not done so personally, still no response. We handed our keys back yesterday but no process to confirm receipt of collection or response regarding the check-out.Overall, do not trust Dexters with maintaining your property as a landlord as slow to action any agreed jobs. As a tenant, they break any procedure they feel like for their own benefit. Their service is appalling and the suits may look smart and professional but their standards level of service are beyond the poorest we have encountered in 5 rental properties.

Marc · 24 February 2022

★★★★★ 1/5

Trustpilot

Do not rent or buy with Dexters in the new builds at Oaklands Rise NW10 6FJ !!! It is not safe to live there and you will experience many issues.

Do not rent or buy with Dexters! They threatened me to take me to court if I do not delete this review. The local MP is involved & concerned I am one of 600 residents who have been without hot water and heating for 4 days, from 14th Feb to 18th Feb 2022. The law says clearly to not leave anyone without heating and hot water for more than 24 hours. We were all left without heating and hot water for 96 hours and no compensation.When I moved in on the 1st December 2021 I did not have heating and hot water for 4 days also. Dexters did do nothing. I got very sick. The only reason why I managed to get heating and hot water after 4 days - it would otherwise have taken much longer - was because a worker gave me the number of the plumber and I could call him. There is a Japanese woman in my block. She has a baby and she did also not have heating and hot water when she moved in and she was very distressed. This is another example of so many which shows that Dexters are not able to manage the new built properties.Other residents reported that they did not have a toilet flush for 3 days.Others had a washing machine that was not working.It is a disgrace how Dexters handled the heating and hot water blackout. And also all the issues with appliances not working : I WILL BE MOVING OUT EARLY WITHOUT PENALTY.Do not rent or buy with Dexters!On the morning when the hot water and heating were no longer available, I complained and complained to Dexters. I urged them to inform all residents which they finally did only in the afternoon.Our flats were built in an area that is totally unsuitable for residential buildings. Only after I had moved in, did I find this out. Thames Water have major water ways in this area, HS2 have a major building site next to us, there is the Union Canal right next to us, so it was foreseable that the area is prone to flooding. Some residents say that HS2 digged into us, and that this is what caused the only plant room for all the buildings to get flooded (all the pipes and electronical equipment were under water and it took 4 days and nights to pump the water out). Other residents say that they heard that Thames Water are pushing water back to us.Nevertheless, as one London developer explained to me, we live on sort of an orange filled with water. He believes that all the buildings will sink in.Some residents have water coming in as the roofs are leaking. The kitchen furniture is broken open at the bottom in my flat and others. My balcony lock is broken, and the same in other flats.A resident who helped to built the new flats says that there were many issues from the start. Some residents do not have water at certain times. In one building there is only 1 lift. All residents were told by Dexters that shops would open, soon. I was told that a supermarket and other shops would open within 3 months, i.e. in March. All residents are furious about this. One resident said that the promise that Dexters made to them that shops would open was the reason they moved in.Also, residents provided evidence on our private residents' chat that Dexters were untruthful and acting unethically with regards to the price for the rental of the flats.Several tenants said that Dexters quoted first a price to them and then raised the price, so that they ended up paying the higher price. Dexters told me that I cannot get any rental contract below a 2 year term. I found now out that they gave 1 year term and 6 month term to others. They did not tell the truth, yet another example.I will be moving out early. This is not an individual case or issue. Residents say that incidents are happening all the time, it is ongoing.My friends are shocked and urge me to look for a new home. It is not safe to live here. Dexters sold the flats as a luxury development. Notting Hill Genesis who built it have no experience with non social housing and it feels like living in social housing and not like luxury. Dexters did not tell me that social housing tenants would be living here and pay a third of the rent that I pay. I pay almost 2000 Pounds in rent and 200-300 Pounds per month for heating and hot water.It is scary. Will this be a new Grenfell? Avoid Dexters like the pest. There was strong opposition against building these new flats.They put up 4 shower cubicles on the street which are still there. You need/ed to book online and the online booking system does not work. So, imagine:you leave your flat. You go out onto the street. You enter the shower cubicle, in winter, outdoors. You undress. You take a shower, outdoors. You then dress and get back to your flat. What better way is there to catch Covid than this?The thick cables from the emergency generators that was put up run over the pavement and through an open door, which obviously delights the rats as they are invited in.The generators cause noise pollution. The trucks that pumped the water out did also.

Reni · 23 February 2022

★★★★★ 3/5

Google

Thank you to Lee for a great service in viewing and Shannon who helped connected us to the flat. Edit: A lot of issues came up with the flat during the tenancy and there is a lack of response from the property managers. Issues brought up from last year has not been sorted out.

Finola · 27 April 2024

★★★★★ 5/5

Trustpilot

The Dexter team at Cricklewood have been fabulous…

The Dexter team at Cricklewood have provided us with a fabulous service in all the dealings we have had with them from start through to sale. The communication between us and the team has always been clear, relevant and simple. It doesn’t matter if the lead on your sale is not available, everyone has a grasp of the detail, are only too happy to help or get back to us. The office is impressively headed up by Neela who has given great advice along the journey and we have worked with Jamil, Samara & Nathalia really well.

David · 15 February 2022

★★★★★ 5/5

Trustpilot

I’ve had the pleasure of dealing with…

I’ve had the pleasure of dealing with Leighton Hanson at Dexters and have found them to be so efficient and professional with such great communication and often doing that little that little bit extra to try and get issues resolved. The experience really has made me feel confident that our property and tenants are in good hands.Thank you Leighton!

Sarah · 11 January 2024

★★★★★ 5/5

Trustpilot

Supportive staff

Malachi Murray always responds to our emails quickly and efficiently. We have received great support.

Maria · 15 October 2026

★★★★★ 5/5

Trustpilot

Great experience

We've had a great experience working with Leighton Hanson. This is our first time as landlords, and he has helped to make everything smooth and easy to navigate. Along with the team, Leighton quickly helped us to find good, reliable tenants who were happy to commit to a long-term lease. Over the months when Dexters has been handling things for us, Leighton has made himself very available to answer questions. When any issues have come up, he has found solutions. We can recommend working with him.

Emily · 19 February 2026

★★★★★ 5/5

Google

Have had a really good experience. Ruby was amazing - super helpful, and made the whole move effortless!

Kriti · 5 September 2025

★★★★★ 5/5

Google

Ruby was so lovely and accommodating when showing me and husband around a flat in London Bridge!

Hanadi · 15 September 2025

★★★★★ 5/5

Trustpilot

Paul Ford - Head of Property Management

Paul Ford - Head of Property Management is a superstar. He goes above and beyond and all my constant demands are queries are dealt with super efficiently and in a timely fashion. Have to mention Nasra and Pam Simmons who also deal with my portfolio and are always available with whatever info / help I needWould recommend!Thank you Paul Pam & Nasra

Sam · 27 October 2023

★★★★★ 5/5

Trustpilot

Shout out to Jessica Carson…

Shout out to Jessica Carson for her great help this past week. Jess is an an excellent communicator and was a pleasure to deal with from start to finish, smoothly and quickly negotiating a rent increase acceptable both to myself (landlord) and the tenant on my north London flat. And thanks for the maths lesson too. Hopefully I now know the difference between £1,250 and £12,250.....

Gavin · 13 July 2023

★★★★★ 1/5

Trustpilot

Don’t choose Dexters

Hello Guys!We have rented 3 bed house from Dexters. We have signed contract first 8th Aug. Then when we go to the house for cleaning we get shocked. The house like cowshed:) they did something and we moved 17th Aug. One bedroom Out of use because really strong smelling carpet or something. Now we can’t use another room as well because radiator suddenly getting cold after boiler turn off. Toilet Flush is doesn’t work Etc. We have so many problems we’re waiting for Dexters will do something but today I got email. They’re asking what’s your problem:)) and one of the management manager said if you don’t like you leave the house. :)) it’s been more than 4 Months and I got final mail if you don’t like leave the house :)) My advice if need to rent house from Dexters Check the house EmptyCheck everything even tabs, flush, floor furniture, smell.Because after signing the contract you can’t get solutions.For small problems they are good likeTab changeWashing Machine Change

Kayra · 30 December 2021

★★★★★ 5/5

Trustpilot

A Skilled Dexter’s Agent

I worked with Mohammed Amin on our recent lease renewal and replacement contract. Mohammed was extremely helpful and prompt in our negotiations; he was empathetic and patiently explained the contract details. Simultaneously, he coordinated with the landlord with extreme care, showcasing his leadership skills. Additionally, Mohammed provided us with multiple solutions that suit both the tenant and landlord.

Ana · 15 January 2024

★★★★★ 1/5

Google

This was our initial review with a 5 star rating: We met with Adeel Zain, a Letting Agent with Dexter's London Bridge, several times to view properties. He has been professional, kind, reliable and reassuring that he was going to find us …

Wendy · 26 March 2026

★★★★★ 5/5

Google

Great experience working with Adeel, professional, responsive and very proactive throughout my search for an apartment to rent. He was really helpful and made the process very efficient.

Szabina · 15 July 2026

★★★★★ 5/5

Trustpilot

Exceptional service and dependability.

Myra has managed my properties for over ten years. This is testament to how I value the excellent service she provides. Myra makes sure the tenants are taken care of, proactively resolving issues promptly and giving me the peace of mind that my properties are being managed effectively. I would highly recommend Myra. Her professionalism and experience are second to none.

Chris · 26 October 2023

★★★★★ 5/5

Google

Had the pleasure of renting my first place with Dexter's. Danielle was extremely helpful and showed me a range of properties within my budget yet still stayed within my very specific requirements. As it was my first time renting I was super nervous however Danielle was patient and kind and was available every step of the way. If you are looking for an estate agents, this would be a great place to start!

ASHLEIGH · 25 October 2022

★★★★★ 1/5

Trustpilot

No respect for tenants !

We have been in this flat for 17 years .Originally it was managed by a private estate agent that was taken over by Dexters a few years ago .At first they were ok but lately we had an emergency with a broken toilet : staff are not interested,been told to wait till I get a phone call ,result since yesterday the toilet has not been fixed .No apology ,nothing!They charge extortionate prices ,then vanish if/when then is an issue .Today is Saturday ,I work from home,I fear that nothing is going to be done until Monday.The minimum I have to give is 1 star but for this type of behaviour they deserve -5.As well staff behaving like this should not be part of their team and I strongly believe that management should act !

Chris · 27 November 2021

★★★★★ 5/5

Trustpilot

Great estate agents

I would like to say special thanks to Monika who was really helpful and took care of everything during her inspection at my flat. She noted every fault during her visit and she was very quick to get in touch with my landlord to sort out everything in one day. I am really happy for choosing Dexters.

Ekin · 26 January 2024

★★★★★ 5/5

Trustpilot

We were incredibly impressed by Petros…

We were incredibly impressed by Petros exceptional skills and knowledge. Their deep understanding of trends helped us make informed decisions. We truly felt we had the best realtor guiding us, ensuring we got the best deal.

Sri · 12 May 2026