Trusted Agent profile · Southwark

Dexters London Bridge reviews in Southwark

4.4

★★★★★ Great

2,428 reviews across 2 platforms

54 Borough High Street, Southwark, London, SE1 1XL, SE1 1XL

Dexters's office in Southwark, at 54 Borough High Street, is rated 4.4 out of 5 across 2,428 reviews on two platforms, including 443 Google reviews rated 4.7.

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4.7 / 5

443

Reviews on Google

This office

Trustpilot logo

1,985

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Southwark office, from every platform, shown as written. First names only.

5/5

Trustpilot

Kudos Christian Pengelly!

I would like to commend Christian Pengelly for his professionalism and support in successfully and amicably resolving a rather serious issue with my tenant. He was always available when I needed him, responding to all my calls and emails, and making sure that we resolved the issue effectively and efficiently. Thank you Christian!

George · 21 November 2023

Agent replied · 24 October 2024

Dear George, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Consistently attentive

Myra and her team have always worked to get things done quickly - whether that’s re-letting my property or dealing with tenant issues. Myra always responds quickly to my calls and I have been extremely pleased with the service - so much so that I have now been with her for over 10 years.

Susan · 25 October 2023

Agent replied · 24 October 2024

Dear Susan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Highly recommend Dexters

I have been working with Dexters for well over 20 years as they manage both of my London properties. I am delighted with the service that I receive as it is attentive and I would highly recommend Poppy and Arek their service.

Ms · 30 June 2024

Agent replied · 24 October 2024

Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Google

Saskia has been dealing with our property and couldn't be more helpful. She's so efficient and friendly, and nothing is ever too much trouble. She is very thorough, she always explains things clearly, returns phone calls promptly and follows up to make sure all parties are happy. We have consistently had five star service from the whole team at Dexters and even during the current times it is no different.PositiveResponsiveness, Quality, Professionalism, Value

Lydia · 25 October 2021

Agent replied · 24 October 2024

Dear Lydia, Thank you for your kind words regarding Saskia and our London Bridge office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team

5/5

Trustpilot

Tenancy change made easy!

I have recently made some changes to my tenancy through Dexters. The process was simple and straightforward, and communication from the Dexters team was great throughout. I would like to thank Nathan Cain and Dan Faulkner, the latter having been particularly helpful!

Max · 21 June 2024

Agent replied · 24 October 2024

Dear Max, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team.

5/5

Google

Ryan has been a godsend in helping me navigate through my search to buy in London Bridge. Responsive, well informed and challenging (in the right way) he has been an outstanding support in my property search.

Catherine · 24 September 2024

Agent replied · 24 October 2024

Dear Catherine, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

5/5

Google

People at Dexters are professional, personable and efficient. I would highly recommend their services! My partner and I have been looking for a rental property in SE1 for over 3 months. We were a bit apprehensive about letting agencies as we had previously rented directly from landlords and our prior experience with other agencies was subpar. Our first interaction with Ida was great. She took the time to understand our needs and recommended two properties - both places were the nicest we viewed. We provided our list of requirements and asked Ida to confirm if the landlord was happy to negotiate these terms before we make an offer. We were in no hurry to accept (we were difficult clients) as we had been burnt before. There was some back and forth, however Ida was patient with all our requests. Once we made an offer, the process right through to check-in was smooth. Ida kept me informed of the documentation and next steps. She also stepped in to help me with an alternate method to complete my referral check (I was travelling and had limited contact available). The move itself was perfect, the check-in agent walked through the inventory with us. He acknowledged the issues and the very next working day we had the property manager (Natasha) come in, assess the issues and organise handymen to fix the problems (all within 3-4 days). So far its been a week at the new place and we are extremely happy with the flat and our letting agency.

R · 26 October 2019

Agent replied · 24 October 2024

Dear Ritika, We greatly appreciate you putting aside the time to submit a review about our London Bridge Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

1/5

Google

I have had an extremely negative experience with this estate agency, particularly with Ryan Martin. Despite my efforts to be accommodating, he was dismissive and rude when I explained my general limited availability and mental health circumstances while arranging access for property viewings. His tone was aggressive, and his lack of professionalism and compassion was shocking. He also demanded to have a spare key for access whilst I am not at home, although I had explained this would not be an option from my side. Mental health is a sensitive topic, and being treated with such hostility was deeply upsetting. Communication from an estate agent should be respectful and empathetic, especially when dealing with tenants’ valid concerns. I would strongly advise others to approach this agency with caution.

Nilgun · 20 November 2024

Agent replied · 24 November 2024

Dear Nilgun, I am concerned to read your comments and have passed them to the Director of our London Bridge office. I am sorry your experience with us has not been as we would have expected. We will be reviewing this and will be in contact to discuss further. Kind regards, Asma

5/5

Trustpilot

I'm ending my tenancy with Dexters for…

I'm ending my tenancy with Dexters for personal reasons, however I would like to give Petros Giorganos a 5 star review for being such an amazing executive, thanks for all the support during my tenancy. I will definitely recommend Dexters to anyone.

Carlos · 16 September 2026

5/5

Trustpilot

I've been looking for properties to…

I've been looking for properties to rent for a while now and calling up multiple estate agents can be quite overwhelming and stressful, however I've had a great experience with Dexters. Gemma Mason was incredibly helpful over the phone, giving articulate information with complete clarity which I much appreciated. I can't wait to view the property soon!

Mimi · 30 June 2023

Agent replied · 24 October 2024

Dear Mimi, Thank you for your wonderful 5 star review. Gemma will be so pleased to read your kind comments and we wish you all the best. Kind Regards, Asma Chughtai, Customer Relations Team.

5/5

Google

Great experience with Lucy W. in our property search this month. She communicates in a timely and effective manner, and was helpful throughout. Overall, very happy with how quick and smooth the process was with Dexters - we completed all checks and signed our tenancy within a week of making an offer. Thank you Lucy & to the wider team who helped book our viewing and showed us around the property!PositiveResponsiveness, Professionalism

Chen · 25 October 2021

Agent replied · 24 October 2024

Dear Chen. Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Evie Fisher Customer Relations Team

5/5

Trustpilot

Jadasa Andjadiumi has been absolutely…

Jadasa Andjadiumi has been absolutely fantastic is resolving various issues in our apartment shortly after we moved in. She was responsive, professional and efficient at resolving all matters raised and provided timely feedback on our questions and on repairs to be done. We were most grateful for her help and support.

Consumer · 18 November 2023

Agent replied · 24 October 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

I can not thank Joanne enough for the…

I can not thank Joanne enough for the supports and willingness she showed in making sure I get the best service. I really appreciate it and I will no doubt recommend Joanne and her company to whoever wants to rent or get involved in property.Once again I thank you for your support.

Samiar · 19 October 2023

Agent replied · 24 October 2024

Dear Samiar, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters have taken the stress out of renting out our property…

Dexters have been managing our property for many years now. Ashley is our current property manager and we have been very happy with the service he and his colleagues provide. Communication is excellent and we very much trust their guidance and support around the issues that crop up from time to time.

Cally · 16 October 2023

Agent replied · 24 October 2024

Dear Cally, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

First class service

I have been letting my properties with Dexters for many years and I can not fault them. In particular Pam Simmons and George Taylor offer a first class service. They are super efficient, very responsive and have an ability to negotiate and solve all problems effortlessly. I would highly recommend them.

Connie · 7 November 2023

Agent replied · 24 October 2024

Dear Connie, Thank you for taking the time to leave a wonderful 5* Google review. Pam and George will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

An Agency that Really Look After You

When renting there is a lot of reliance on an Estate Agency that actually look out for your best interest, for this reason I am very glad to have Zelda Carr looking after us. I highly recommend Dexters Agency, and particularly Zelda for always being meticulous and efficient with any issues.

Stuart · 6 November 2023

Agent replied · 24 October 2024

Dear Stuart, Thank you for taking the time to leave a lovely review regarding Zelda. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters have been managing my property…

Dexters have been managing my property for 3 years and I’ve always been happy with their service.Special mention to Ricardo who has been very proactive in sorting out an issue with my flat. He acted quickly to address the problem, has kept me informed and solved the problem swiftly and satisfactorily.

Binal · 30 October 2023

Agent replied · 24 October 2024

Dear Binal, Thank you for taking the time to leave a lovely review regarding Ricardo. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Very professional agency. Viewing properties with them was easy. Cameron has been very helpful and responsive to any query that myself and my friend have had. He has seemed genuinely invested in trying to make our move as easy as possible. Really looking forward to getting into our new property soon!

Samuel · 25 October 2023

Agent replied · 24 October 2024

Dear Samuel, It’s great to hear that you have had a brilliant experience with our London Bridge office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

My partner and I are just purchasing our first home. We have received fabulous service throughout. The first viewing was great - Tom was helpful without being pushy, and always responded to call very quickly. We are still in the purchasing process however we are delighted by the services offered by Charley and Justine. They always respond promptly to our million questions - they patience is admirable! They help us with chasing all parties and overall we do feel very supported in the transaction. I honestly couldn't recommend more. Extremely happy with the service so far and would happily go through Dexters again. Thanks a lot for your help!

Marie · 26 October 2018

Agent replied · 24 October 2024

Dear Marie, Thank you for your review regarding your experience with our London Bridge Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

Petros Giorganios was always extremely…

Petros Giorganios was always extremely helpful during our tenancy. Although there were quite a few issues with the building he always tried his best to help us. He's been the best person we interacted with from Dexters over the last 2 years of renting from them

Lisa-Marie · 12 February 2024

Agent replied · 24 October 2024

Dear Lisa-Marie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Donalina Gargrupe, Property Manager

Donalina is friendly and helpful. Also efficient and prompt. I would go so far as to say she went above and beyond what was required. I've had a long relationship with Dexters, when I had a property to let to tenants. I warmly recommend Donalina and the Dexters team.

Judith · 4 December 2023

Agent replied · 24 October 2024

Dear Judith, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Monika has been incredibly helpful

Monika has been incredibly helpful since being assigned to our property, she always replies quickly, she is extremely thorough and I feel like she genuinely cares about us having a good experience in our flat which is not very common in my experience.

Jake · 10 April 2024

Agent replied · 24 October 2024

Dear Jake, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Trustworthy agent

All the staff are gracious. I feel warmly welcomed and supported.Especially Monika, who is also mentioned in other reviews, is indeed lovely. Kindhearted, polite, agile... she has everything to be a good support staff.Many thanks for letting me into a wonderful life!

Hiro · 27 April 2024

Agent replied · 24 October 2024

Dear Hiro, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

I am very grateful to Dominic Glover

I am very grateful to Dominic Glover, who has always helped, is always responsive, and ensures that everything is done. He takes his work very responsibly.

Alina · 12 May 2026

Agent replied · 24 October 2024

Dear Alina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

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