Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThanks to Conor Bunn
We’ve recently been viewing properties to buy and Conor Bunn’s help throughout the process was invaluable. Friendly welcome for each viewing, good knowledge of the area and made the experience much more enjoyable. Thanks Conor
Alex · 20 August 2024
Agent replied · 26 December 2024
Hi Alex, thank you for the great review. We are so glad Conor was friendly and had good knowledge of the area making it much more enjoyable experience. We appreciate the support and should you need anything further, we will be happy to help.
★★★★★ 5/5
TrustpilotIona Serban
I needed a new washing machine and Iona Serban was excellent in helping me obtain a new one. Iona's responses were quick and professional. Iona is a great asset to Chesterton's. Thank you for your help Iona.
Millicent · 16 July 2024
Agent replied · 26 December 2024
HI Millicent, thank you for sharing your experience with Iona. We are so glad Ionas responses were quick and professional. Thank you for the support.
★★★★★ 5/5
TrustpilotOrchid Ho is very helpful and…
Orchid Ho is very helpful and thoughtful. She replied my email shortly, clarified my concern clearly and explain my question in details.Thank you Orchid ! Much appeciated!
Fish · 21 December 2024
Agent replied · 9 February 2025
Good afternoon, thank you for leaving some positive feedback. We are so glad Orchid was helpful and thoughtful. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotI had the pleasure of dealing with…
I had the pleasure of dealing with Juliette when renting a property recently.She was fantastic, amidst a world of very tricky estate agents. Thank you Juliette for being super helpful and finding me a new home!!
Lee · 1 August 2024
Agent replied · 26 December 2024
Hi Lee, thank you for taking the time to write a great review. We are so glad Juliette was helpful in finding you a new home! We hope you love your new property and should you require any further assistance, we will be happy to help.
★★★★★ 1/5
TrustpilotTerrible viewing appointment
I had a viewing appointment for a rental property with their office at 40 Connaught Street at 13:00 on 03/10/2024.The agent arrived late and made a phone call to find me even though I was the only one standing in front of the property. She did not even bother to apologise for being late and snapped at me saying that it took her to find a parking space and she did not provide any proper viewing experience because she was too busy sulking. I find her attitude very unprofessional and unpleasant.Note: No response is required from Chestertons as all you do is to disclose my personal information here; I had to repost this.. In addition to your poor service, you do not appear to have any consideration about how this review system works. Shame on you,
Anonymity · 4 October 2024
Agent replied · 26 December 2024
Hi there, thank you for bringing your concerns to our attention. As mentioned previously, we sincerely apologise for the experience you had during your property viewing on October 3rd. We will be addressing this matter directly with the agent involved to ensure that it doesn’t happen again in the future.We value your feedback as it helps us improve our service. If you have any further concerns or if there’s anything we can do to assist you in your property search, please don’t hesitate to reach out.
★★★★★ 5/5
TrustpilotCan’t thank Ravi enough for his…
Can’t thank Ravi enough for his commitment and attitude to his work. He clearly loves his job and goes the extra mile to offer advice, assistance in a very friendly but professional manner.He told us very useful information regarding the local area, such as supermarkets, schools and transport links.I wish him every success in his career as he deserves to go far
Caroline · 23 September 2022
Agent replied · 26 December 2024
Thank you for sharing Caroline!
★★★★★ 5/5
TrustpilotChestertons are great!
Highly recommend Gary and his team at Chestertons! They put up our house in the rental market, helped us find the best tenancy deal and now manage the property. We’ve rented our house out for 3 months now and we’ve never had to worry. The Chesterton team is very efficient in dealing with any issues from our tenants and we’ve had a stress free experience working with them. Highly recommend!
Sudtosh · 5 August 2021
Agent replied · 26 December 2024
It is wonderful to receive such a glowing review - Gary and his team in Battersea will be very pleased to read this!
★★★★★ 5/5
TrustpilotHighly recommend them
Chestertons have helped my with my new lease, it was a very smooth experience. Very helpful, proactive and reliable throughout. They are highly professional and organised, recommend them. Special thanks to Amanda and Meg for getting this done in a short timeline.
Shiv · 28 March 2024
Agent replied · 26 December 2024
Hi Shiv, thanks for your review and congratulations on your new lease. Amanda and Meg were delighted to have helped and should you need anything further, they are only a phone call or email away. Best wishes!
★★★★★ 5/5
TrustpilotAmanda Goodman has liaised between…
Amanda Goodman has liaised between myself and the Landlord on the last two renewals and is an absolute star! She is firm but fair but always achieves positive results for both parties.
Sarah · 12 March 2026
Agent replied · 26 December 2024
Thank you for your fantastic feedback, Sarah! We're thrilled to hear that Amanda has made such a positive impact during your renewals. Our team strives to create great experiences, and it’s wonderful to know we succeeded for you. Looking forward to assisting you in the future!
★★★★★ 5/5
TrustpilotGreat Experience
Great staff and very friendly. Special thanks to Niema Latif, the agent who is always there when I need her and never hesitates to respond quickly and explicitly. Your time, effort and patience are truly appreciated!
Ala · 16 July 2024
Agent replied · 26 December 2024
Hi Ala, thank you for taking the time to write a great review. We are so glad Niema was quick to respond. We appreciate the kind words and are always happy to help.
★★★★★ 4/5
TrustpilotEdited - good recovery
I have managed to resolve the below issues with Chestertons. The resolution was well handled and I appreciate their support through the process.
Sam · 20 May 2026
Agent replied · 6 February 2025
Thank you for sharing your experience, Sam. We sincerely apologise for the challenges you've faced with our property management team. Your feedback is important to us, and we are committed to addressing these issues to improve our service. We appreciate your patience as we work towards a resolution.
★★★★★ 5/5
TrustpilotHad a super experience with Molly
Molly is a lettings SUPERSTAR , she was so professional, knowledgeable and helpful - as it was whilst we did not use Chestersons this time for a lettings - I would immediately go to Chestertons in the future - other team members were great too - thank you so much
Christine · 20 September 2023
Agent replied · 26 December 2024
Hi Christine, thank you so much for your review! We're happy to hear you found a new home and should you need any assistance with a property search in the future, we'll be here to help!
★★★★★ 5/5
TrustpilotNeil Wilson at Chestertons / Tower Bridge
I can not rate and therefore recommend Neil Wilson at Chestertons estate agents [Tower Bridge office] highly enough. He is head and shoulders above other estate agents that I have dealt with in the past. His approach is very professional, honest and successful! He sold my property successfully last month so if you are looking to sell your property I would reach out to him now!
D · 22 February 2022
Agent replied · 26 December 2024
Thank you for the 5 star review!
★★★★★ 1/5
TrustpilotI use Chestertons to manage my rental property.
I use Chestertons for property management, but their maintenance costs are making me reconsider. They rely on contractors with highly inflated rates, recently pricing a basic, one-day decorating job at over £1,200.
Geoffrey · 16 March 2026
Agent replied · 21 March 2026
We appreciate your feedback, Geoffrey. We're sorry to hear about your experience with maintenance costs. Your concerns are important to us, and we're continuously working to ensure our services provide value. Thank you for bringing this to our attention.
★★★★★ 5/5
GoogleI visited them today and met Melina who took my details down. She was very professional and kind. I can't wait to be renting from this letting agency. Keep up the good work 💪 …
Florin · 11 February 2026
Agent replied · 11 October 2026
Thank you for your fantastic feedback, Florin! We're thrilled to hear about your positive experience with Melina. Our team is dedicated to providing excellent service, and we can't wait to assist you with your renting journey. Stay tuned for more great experiences ahead!
★★★★★ 5/5
TrustpilotGregor was amazing
Gregor was amazing. We had wonderful showing by someone who really knew the area and in addition to that, he gave us great restaurant and show recommendations as well. Really fantastic!
Krista · 25 September 2024
Agent replied · 26 December 2024
Hi Krista, thanks for sharing your experience with Gregor. Wishing you all the best for the future!
★★★★★ 5/5
GoogleOutstanding service from Gregor at Tower Bridge Chestertons , he answered my queries out of office hours and went above and beyond. Highly recommend this negotiator for all your rental needs in the area.
Victoria · 16 February 2026
Agent replied · 16 April 2026
Thank you, Victoria! We're thrilled to hear about your positive experience with Gregor. Our team is dedicated to providing exceptional service, and it’s great to know he went the extra mile for you. We appreciate your recommendation and look forward to assisting you again!
★★★★★ 4/5
TrustpilotOverall good service
Have used Chestertons for a while now - overall very reliable and professional. Samuel Philips in particular is really responsive, helpful and diligent.
Nick · 13 May 2026
Agent replied · 28 May 2026
Thank you for your kind words, Nick! We're glad to hear you’ve had a positive experience with our team, especially with Samuel. We appreciate your feedback and look forward to continuing to provide you with reliable and professional service.
★★★★★ 5/5
TrustpilotI'm very happy with Chestertons…
I'm very happy with Chestertons service! I'm a landlady living abroad, and before Chestertons my previous experiences with agencies were really bad. Since Chestertons took over as my agents everything changed! Stav found the right tenant for my flat and Katharine made sure all the process ran smoothly. All in a very honest and respectful atmosphere. I trust them 100%! it's super important for me to have
Fernanda · 10 November 2021
Agent replied · 26 December 2024
We are so pleased to hear this, and thank you for taking the time to write such a lovely review
★★★★★ 2/5
TrustpilotLost interest once the letting was done
They seemed keen and helpful when they wanted to win the letting from my existing agent. But in retrospect if was just being pushy. When the letting was near completion with the other agent they got an offer and piled a lot of pressure on me to accept their one - multiple calls and emails etc. from different agents on their team. Big let down once I made clear I was sticking to the offer I had already accepted - they refused to return the keys that they could not wait to collect a couple of weeks earlier. The said I could collect them but as I don't even live in the same city and was happy to have them posted this seemed a bit of a turnaround. A shoddy little piece of poor customer service that leaves a bad taste.
Paul · 31 August 2024
Agent replied · 26 December 2024
Hi Paul, thanks for your review. We understand you accepted another offer and advised you to collect the keys from our office. This is often the quickest and safest method to secure keys, the property being minutes from our office. We wish you well in your tenancy.
★★★★★ 5/5
TrustpilotOutstanding, professional service
Very happy indeed to have been the recipient of Amanda Goodman's outstanding service which included regular updates and attention to detail ensuring that the contract with our tenant was completed on time and to mutual satisfaction.Thank you Amanda!
Mike · 15 May 2024
Agent replied · 26 December 2024
Hi Mike,Thank you for taking your time to write a review and share your experience with Amanda. Its great to hear you received such outstanding service.We appreciate your support.Best wishesChestertons
★★★★★ 5/5
TrustpilotEfficient and professional service
I urgently needed to travel for medical treatment and looked at Airbnb options but got in touch with several agencies, including Chesterton. I wasn’t keen on Airbnb as over the last 3 years, you get unexpected cancellations.Juliette understood my requirements quickly and shared specific options unlikely many agents who sent across random properties. We settled on the one that would work for me for 3 months and despite some administrative challenges, Juliette helped get everything done in a few days so I would have a place to stay immediately when in london and commencing my treatment at peace. She also met me on Sunday afternoon to handover the keys and couldn’t be happier with the place.
Pareet · 27 August 2024
Agent replied · 26 December 2024
Hi Pareet, thank you for sharing your experience with us. It's lovely to hear that Juliette was able to find you a short-term rental so quickly so that you could travel to London for medical treatment. We wish you a speedy recovery and if you need anything else, please do not hesitate to get in touch.
★★★★★ 5/5
TrustpilotJasmin is such a breath of fresh air
Jasmin is such a breath of fresh air, so quick to respond, attentive and extremely knowledgeable. I couldn’t ask for a better Property Manager
Peach · 20 December 2025
★★★★★ 5/5
TrustpilotMove to Fulham 193 Munster Road
Had spent a considerable time trying to find the right property in or around Fulham. Until I was able to get in contact with Chestertons (Madi Doe Specifically). Madi was unbelievably helpful as well as excellent in her contact with us. The move was swift and we couldn’t be happier with the property itself. So all in, Chestertons was great and so was Madi. Thanks.
Fred · 9 February 2022
Agent replied · 26 December 2024
Thank you for sharing!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
