Trusted Agent profile · Southwark
★★★★★
2,409 reviews across 2 platforms
220 Tower Bridge Road, London, SE1 2UP, Southwark, SE1 2UP
Part of Chestertons, see every office.
Chestertons's office in Southwark, at 220 Tower Bridge Road, is rated 4.5 out of 5 across 2,409 reviews on two platforms, including 210 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Chestertons Tower Bridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotOutstanding team
The Fulham team led by Abbie were outstanding and extremely efficient in finding tenants, going through the process to onboard and carrying out all the relevant checks. Very professional, exceedingly competent and knowledgeable and courteous in their approach.
Hi Mak, thank you for sharing your experience with our Fulham team. Wishing you all the best for the future!
1/5
TrustpilotSHARKS
SHARKS. ONE GIANT CALL CENTRE AND NO CUSTOMERS SERVICE KNOWLEDGE OR CONTINUITY WHATSOEVER . AND UTTER SHARKS.
We’re sorry to hear about your experience, Natasha. Providing great customer service is our priority, and we appreciate your feedback. Thank you for sharing your thoughts.
5/5
TrustpilotExcellent care and customer service
Excellent care and customer service. I dealt with Abbi Harap and she was very responsive and found me what I was looking for very quickly. I enjoyed dealing with her and she took all my concerns into account given and explained anything that was unclear. When Abbi wasn't available the other team members would avail themselves to assist.
Hi there,It's fantastic to hear how Abbi was able to offer an excellent service. We wish you all the best. and please do reach out if you need any further assistance.
5/5
TrustpilotWould use again, Bobby went above and beyond
I called to query about letting my property out in Blackheath the agent called me and advised they had a viewing the next day, Bobby later returned and we discussed the tenant was looking for a fully furnished property, they arranged all furniture/ delivery/ cleaning for a very reasonable price and the property was let within a week for 3 years- the rates were also very good, Bobby was very knowledgeable
Thank you for the five-star review!
5/5
TrustpilotI recently made a purchase via…
I recently made a purchase via Chesterton on the Isle of Dogs. Andreas was great through the whole proccess from offer to completion. And made the journey as stress free as is possible with a property purchase.
Hi Lawrence, congratulations on your new home and we're happy to hear that Andreas made the process stress free. Wishing you all the best!
5/5
TrustpilotConor Bunn
Conor Bunn! A fantastic agent who helped us with our flat purchase. Conor was extremely helpful and always there for support throughout the process. Top marks for Conor, and I would certainly work with him again.
Hi Ben, congratulations on your new home and thank you for sharing your experience with Conor. We wish you all the best for the future!
1/5
TrustpilotChestertons are complete charlatans
Chestertons are complete charlatans! There are better agencies to work with. The team at chestertons are trained to lie and cheat, they will give you the wrong advise and then make you pay for it and get away with it. With so many agents in the UK, please don't lose your money giving it to chestertons. There is better advise out there saving you from making bad decisions and an expensive mistake.
HelloThank you for getting in touch. We take all feedback very seriously, and would therefore appreciate it if you could provide us with your name and/or email address - as requested via TrustPilot - in order to identify who you are and who you have dealt with at Chestertons.Without this we are unable to follow up with your comments and ensure this is investigated further.
5/5
TrustpilotI can't praise enough the Chestertons…
I can't praise enough the Chestertons Sales team in Kew. Not only was everybody I dealt with very friendly and professional. I was impressed by how quickly suitable potential buyers were identified. Viewings were accommodated with sufficient notice, client feedback was promptly given and excellent guidance was provided during the conveyancing stages. I could not believe how smooth the process went from sales launch to completion. Thank you very much, Chestertons!
Thank you very much for sharing your experience with us Bettina! We are pleased to hear the positive feedback.
1/5
TrustpilotBad communication from the agency.
Worst communication from the property management team.I requested a call back from the agency several times due to my property manager, Shakil, was unavailable, however, he never called back or emailed back. I have to call them day after day to solve the property issues. It's been two months, and my request has never been satisfied. Their manager is busier than the prime minister, so just avoid this agency, don't bother them.
Good afternoon, we are sorry you had to leave this feedback. You will soon receive a request for further information so we can look into this for you
5/5
TrustpilotWe have been using Property Management…
We have been using Property Management at Chestertons for several years and they continue to provide an excellent service. Our present Property Manager is Aleesha who has regularly provided sound advice and always reacts quickly to requests for help and information
Hi Conrad, we really value your feedback and thank you for using our Property Management service for the past few years. If you need anything else, please do not hesitate to contact Aleesha and the team, they'll be happy to help. Best wishes!
5/5
TrustpilotDawn from Belgravia
I am currently searching for a flat with Dawn from Belgravia branch, she super helpful and very nice person to deal with. She is the agent who really takes care and sends options that are not random and definitely suit my criteria. During busy market periods some agents do not even respond to emails and do not call back - Dawn is nothing like that.
We are so pleased to hear this. Thank you for sharing!
5/5
TrustpilotChestertons is very hands on about…
Chestertons is very hands on about finding you your home. From the moment I sent my initial inquiry, they were very adamant about getting me a place to live. Once I found my flat, Madie was on the phone with me constantly ensuring I had a quick turn around. Within less than a week my from finding the flat, I was moving in. Wish I would have found Chestertons sooner.
Thank you for the 5 star review, we are so pleased to read how helpful Madie was with your property search. We hope you are very happy in your new home.
5/5
TrustpilotHannah was so helpful and thanks to her…
Hannah was so helpful and thanks to her we didn't have any problem. And I know that if we need something she will happy to help us again.
Hi Emre, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotJuliette is the best
Juliette has been an amazing partner on my quite specific and urgent flat search. She understands my style, must haves, and parameters. Always punctual and with a great attitude - couldn’t be better. Highly recommend her.
Hi Nicole, we're happy to hear you would recommend Juliette when searching for a rental. Please do let us know if you need anything else and we'll be happy to help!
5/5
TrustpilotAmazing!
Chestertons are a great business with some exceptionally talented individuals. I have worked with them for the past 3 years. This year, I have been very impressed with Niema Latif. She's been a great partner to me in helping keep my flat rented out. Always on hand to support and provide advice and guidance. Thanks to Niema and the wider Chestertons team!
You're very welcome Kabir! Thank you for your review, it's great to see Niema and our Tenancy Services team have been on hand throughout your rental journey with us. Should you need anything further, please do not hesitate to reach out. Best wishes!
5/5
TrustpilotExcellent Renewal
Excellent: Amanda Goodman (Senior Tenancy Consultant Renewals) handled the process of renewing my lease with great aptitude and an equal measure of consideration, kindness and professional dedication. It was swift and soundly delivered, with the reassurance that genuine courtesy affords and that builds trust; following up with me on the phone and progressing the negotiation with grace, certainty and an appropriate touch of good humour. I was pleasantly surprised by Chesterons and it was Amanda who was the best ambassador they could hope for.
Hi Sir Giles, thank you for taking the time to write a great review and sharing your experience with Amanda. We are so glad she was professional and considerate. We appreciate the support and wish you all the best.
5/5
TrustpilotSuperb property management agent
Lucy has been amazing in helping us follow-up on all the issues that we’ve had with our home. She’s very efficient and I wouldn’t hesitate to recommend Chesterton to anyone looking for a great property management agent.
Hi Young, thank you for the kind words and sharing your experience. We are so thrilled Lucy followed up any issues and as efficient. Should you require any further assistance, we will be happy to help.
5/5
TrustpilotChestertons have definitely been the…
Chestertons have definitely been the best estate agent that I’ve dealt with, both as a buyer and a landlord. Xiaoyi Fan is a really good and efficient property manager on the letting side, very thorough and trustworthy.
Hi Anna, thank you for the kind words and sharing your experience. We are thrilled Xiaoyi has been so efficient and thorough. Thank you for the support, we are always here if you need further assistance.
2/5
GoogleBe advised that they don’t do viewings at the weekend. They were very pleasant but ultimately they failed to sell my flat after 6 months. I can’t help but think that the type of busy professional for whom a large and spacious studio flat might be an appealing prospect simply doesn’t have time to spare during office hours mon-fri. Yet Chesterton’s in their wisdom, only offer those hours for viewings. Very disappointing experience overall. If i’d known the above in advance i never would have chosen them as my estate agent.
Hi Jack, we're sorry to see you have left this review. Based on your Google name, we think you may have left this feedback on the wrong Google page as we do not recognise your name and cannot locate you within our systems. In regards to viewings at the weekend, our offices are open from 10am until 4pm on Saturdays and viewings are held during these hours.
2/5
GoogleSlow, slow, slow. The agency pushed back the arrival date by a month and a half as they requested a minimum of 4-6 weeks for a simple tenancy transfer. They had all the necessary documents but I had to chase every step of the way. The only information that needed changing on the tenancy agreement was my name and they managed to spell it wrong ! How ?! (+) They were cordial and when I did receive information it was very clear.
Hi there, we're sorry to see you have left us this rating. Unfortunately we cannot identify you based on your Google name. If you could please email social@chestertons.co.uk with further details, we will be more than happy to look into this for you.
5/5
TrustpilotZoe Birch at Chestertons Battersea went…
Zoe Birch at Chestertons Battersea went well above and beyond to help us out in a set of extraordinary circumstances. She was well supported by her helpful colleagues, Alice Karn, Lina Small and Gary Noone. Together they worked as real team to achieve success on our behalf. It's been refreshing dealing with "can do" people who are really willing to work and think outside the box to get things done.
Thank you for your feedback Julie. We're delighted to hear of your experience of our team.
1/5
TrustpilotDisappointing Experience, Would Not Recommend
I had an incredibly disappointing experience with Chestertons and cannot, in good faith, recommend them to anyone looking for reliable property management.From the first day of our tenancy they were in breach of the contract. Previously agreed to essential works had been completely neglected and the house had stood untouched between tenancies. On the day of the start of our contract we arrived to find the deep clean, major leaks and broken beds unaccounted for with no prior warning from Chestertons. Our emails detailing exact clauses breached by the agency and explaining were refusing to move in until these breaches were rectified went completely ignored by Chestertons. In reply we received the same mantra that the works we were asking to be completed were ‘extra’ and we should now take possession of the flat. This lack of information and misinformation since has exacerbated our disappointment, as has being literally bullied into taking possession, presumably to ensure that rent obligations kick in. Their communication throughout this issue was shockingly poor. Emails and phone calls went unanswered for days, which left us constantly chasing them for updates on move in dates, timelines for works to be completed and compensation for the rent and the major inconvenience. Despite a stream of misrepresentations regarding the state of works and a failure to meet the contractual obligations under the lease agreement fully, we were provided keys 14 days after the start of our tenancy. Following this Chestertons have refused to refund the complete 14 days of rent which the house stood empty for- insisting that we will only be refunded for 8 of those days and that this offer is ‘generous’. All in all, the poor communication, lack of professionalism, and general neglect of tenant needs made our experience with Chestertons incredibly frustrating. I would advise anyone considering using this agency to look elsewhere for a more trustworthy and tenant-friendly service.
Hi Sofia, we're sorry to see you have left this review. In order for us to identify you within our systems and investigate this with the relevant team, we have sent you a request via Trustpilot for more details. As soon as we receive this from you, we will be able to look into this further.
5/5
GoogleWith no luck trying to sell using a different agency, Paulina Prius convinced us to return to letting with full management through Chestertons. Now we are happy landlords again, with Chestertons taking away all the hassle.
Thank you, Paul! We're thrilled to hear that Paulina helped make your experience smooth and hassle-free. It’s great to know you’re happy landlords again. We appreciate your trust in us!
5/5
TrustpilotMy friend and I have recently started…
My friend and I have recently started renting through Chestertons, and the experience has been nothing but positive so far. Our property manager Dan Midgely is always prompt to reply and addresses any issues we have in a timely, professional manner. It’s been a great experience so far; thank you!
Congratulations on your new home Nicole! We're so happy to hear that Dan has been on hand to help where needed. Please let us know if you need anything else. Best wishes!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Tower Bridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
