Trusted Agent profile · Southwark

Chestertons Tower Bridge reviews in Southwark

4.5

★★★★★ Excellent

2,409 reviews across 2 platforms

220 Tower Bridge Road, London, SE1 2UP, Southwark, SE1 2UP

Part of Chestertons, see every office.

Chestertons's office in Southwark, at 220 Tower Bridge Road, is rated 4.5 out of 5 across 2,409 reviews on two platforms, including 210 Google reviews rated 4.7.

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4.7 / 5

210

Reviews on Google

This office

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2,199

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Southwark office, from every platform, shown as written. First names only.

5/5

Trustpilot

Niema Latif is my letting agent

Niema Latif is my letting agent. I hadn't heard if my lease was being renewed as I wished. This morning I phoned her up and expressed my concern to her.She undertook to contact the landlord to ask him what his wishes were, and immediately got back to me with his proposal for a further one year lease.I gladly accepted and look forward to another happy year in my flat.

Monique · 29 November 2022

Agent replied · 26 December 2024

Thank you for your review Monique, we're delighted to hear Niema assisted you in the renewal of your lease. Wishing you the best in your home and for the new year!

5/5

Trustpilot

Great service

I recently had the pleasure of working with Katherine Ma from Chestertons, and I can't recommend her highly enough. From the outset, Katherine was incredibly professional, knowledgeable, and responsive. She made the entire process of finding and securing a rental property seamless and stress-free.

Callum · 1 August 2024

Agent replied · 26 December 2024

Hi Callum, thank you for taking the time to write a great review and sharing your experience with Katherine M. We are so glad Katherine was professional, knowledgeable and responsive. Should you require any further assistance, we will be happy to help.

5/5

Trustpilot

Top-class service

Top-class service! We'd been going through the stress of looking for a flat for a while until we came across Chestertons. They helped us secure the perfect flat in the space of a day. Our agent Olivia was lovely and attentive. She was there to answer all of our questions (of which we had many as first-time renters) and supported us every step of the way. Writing this from our lovely new home - would definitely recommend!

Arina · 10 November 2021

Agent replied · 26 December 2024

Thank you for taking the time to leave a review, wishing you all the best in your lovely new home!

5/5

Trustpilot

Great Experience! Stav was so helpful!

We had a really good experience with Chestertons. Stav in particular was so helpful, calling regularly to check on our search for a rental place and read our minds as he knew our requirements had changed before we even had chance to tell him! Stav was very responsive when we were sorting our contract and answered any questions we had. We would definitely recommend him, and Chestertons, to anyone looking to rent in the area. Thanks Stav!

Becca · 10 November 2021

Agent replied · 26 December 2024

Thank you for sharing!

5/5

Trustpilot

I can highly recommend Chestertons

I can highly recommend Chestertons! I have worked with a few letting agencies but this experience really stood out. My agent, Jasmine Birungi went out of her way to answer all of my questions promptly, and supported me throughout the process with a smile. Chestertons operates a portal to upload and store documents, see where you are & what tasks you have, which makes it seamless. The move-in went similarly well, with ample communication on availabilities and all.

Adam · 9 September 2021

Agent replied · 26 December 2024

We thank you for taking the time to post a review. We have shared your feedback with Jasmine, who is so happy to have been able to help you - and sends her best wishes.

5/5

Trustpilot

As a landlord

As a landlord, Chestertons was very efficient on both the tenant front as well as the paperwork needed for the tax side. Zosia Gray was my point of contact in Battersea/Clapham and she always responded expeditiously.

John · 2 December 2024

Agent replied · 26 December 2024

Hi John, thank you for the great review. Its great to read how efficient Zosia has been, she will be thrilled by the positive feedback. Best wishes.

5/5

Trustpilot

Chestertons Global Approved Contractors

Working alongside Chestertons as one of their Approved Contractors is an absolute pleasure. We work with many Property Managers and Chestertons set the bar really high, their PM's are some of the most organised, fast acting, organised and professional in property management. If only all our business to business working relationships could be as good as this!

HomeCert · 30 October 2023

Agent replied · 26 December 2024

thank you very much it's a pleasure working with you

5/5

Google

Dealing with Gregor at Chestertons was a great experience - I had been on the hunt for a property for some time and was feeling pretty disheartened. Gregor came up with some great options and was upbeat, friendly and on the case !

Annette · 16 February 2026

Agent replied · 16 April 2026

Thanks for the fantastic feedback, Annette! We’re thrilled to hear about your positive experience with Gregor. It's great to know he helped brighten your property search. If you need any assistance in the future, we're here to help!

5/5

Trustpilot

Great Experience

I had really pleasant experience working with chestertons to look for a flat for my family. A special thanks to Emily moffatt. She was very professional in managing the search, accommodating to our requests and search needs, which ended in finding our dream house during difficult period of the year. In less than a month, we moved in to our new flat.

Ahmed · 12 June 2023

Agent replied · 26 December 2024

Hi Ahmed,Thank you for taking the time to leave this lovely review. We're so pleased to hear how Emily was able to find the perfect flat for you and your family! We wish you all the best in your new home, and please don't hesitate to get in touch if you need any further support.

4/5

Trustpilot

Good advice is golden !

Mart has been present since our first search on internet till the day we signed our rental place only 2 weeks apart and thankfully we followed his expert advice throughout the process . We really owe him one for having found the best view in town!

Helena · 6 June 2024

Agent replied · 26 December 2024

Hi Helena, congratulations on your new home! We're so happy to hear that Mart was on hand throughout the process and found you the perfect place with the best view. Wishing you all the best!

5/5

Trustpilot

Stav in the Shad Thames branch is just…

Stav in the Shad Thames branch is just amazing.Each time when I have a corporate client searching for properties in his area, he is doing his best job even when I give him only a few minutes to arrange viewings. Doing deal with Stav is very easy and knowledge of the market is top. His professionalism makes me always call Stav first for property options, when I am planning a tour for a client.Katja Relocation Consultant

Katja · 11 November 2021

Agent replied · 26 December 2024

Thank you for your review Katja!

5/5

Trustpilot

We have dealt with the Tower Bridge

We have dealt with the Tower Bridge, SE1, office over many years, with their Letting Department and most recently their Sales Department. Both have always been proactive, efficient, helpful and pleasant.At the end of last year, our flat was sold by Neil Wilson and his team. Throughout the process, we were advised and updated honestly, put in touch with a very good painter and a first rate firm of solicitors. No complaints or criticism.

Carol · 1 March 2022

Agent replied · 26 December 2024

Thank you for sharing your experience with us! We are so pleased to hear this.

5/5

Trustpilot

Great letting experience thanks to Juliette

Juliette was great in helping me find a property. She was very helpful and professional, she knew the market very well and was a huge benefit in this competitive market. Thank you once again, will definitely recommend you to my friends.

Ines · 29 August 2024

Agent replied · 26 December 2024

Hi Ines, thank you for taking the time to write a great review. We are so glad Juliette was helpful and professional. We appreciate the support and wish you all the best.

5/5

Trustpilot

Brilliant experience

We had the most amazing two years at our flat and a large part of that was due to the amazing work of Christie. She was so responsive and kind in her emails and support and we cannot recommend her enough.

Victoria · 13 October 2026

3/5

Trustpilot

Ioana Serban diligently followed up on…

Ioana Serban diligently followed up on an issue, although the reason her input was needed was prior engagement with other staff was mixed, hence 3 stars here.

Richard · 15 June 2026

Agent replied · 24 June 2026

Thank you for your feedback, Richard. We're glad to hear Ioana was diligent in following up. We appreciate your insights about communication and will work to improve our team coordination. Your experience is important to us as we strive for better service.

5/5

Trustpilot

Thank you Stav!

Stav is the most responsive and helpful agent we have ever had the chance to engage with. He saw us through all the ups, downs and doubts that are tied to finding and landing a flat in today’s ruthless, merciless and competitive market. From having lost to having won the same flat, we have come a long way and we are so grateful for having had Stav’s guidance every step of the way.

Nolwenn · 9 April 2022

Agent replied · 26 December 2024

Thanks for your review! We are pleased to hear of your experience with Chestertons.

5/5

Trustpilot

Great experience

Great experience! Lorna and Suzan were very helpful and efficient, made the move so much easier. Suzan was great at coordinating the new tenancy agreement and was very helpful with all the questions i had.Thank you both for making what is usual a painful experience very easy and quick!

Jessy · 4 April 2024

Agent replied · 6 February 2025

Dear Jessy,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Lorna & Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.

5/5

Trustpilot

Praise and thanks for a job well done

As a (distant) landlord, I was left in an unacceptable situation before and over the Christmas and New Year period. I had requested an on-site meeting for a specific date in the second week of the new year but nothing was organised and communication dried-up. Ann Dickson, who does not include my property in her own portfolio, responded to my early new year appeal for help from Property Management and did a marvellous job of recovering the situation. She liaised with a (reluctant) contractor, our tenants and myself to organise a much-needed and valuable meeting on site that had looked a forlorn hope before Ann stepped-in. I am very grateful and wanted to publicly recognise Ann's efforts. She is a credit to her employer. Thank you, Ann.

John · 9 January 2025

Agent replied · 9 February 2025

Hi John, thank you for taking the time to write a great review and sharing your experience with Ann. We appreciate the support and kind words. Wishing you all the best.

5/5

Trustpilot

Quick and hassle-free

Sharon Chattalis has been very attentive with my process of taking over a leaving tenant's contract. She is always quick to reply which is rarely seen with past agents I've dealt with. Sharon's has been super helpful and I'm grateful for how smooth everything went!

Kelly · 18 June 2024

Agent replied · 6 February 2025

Dear Sharon,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team, Sharon will be delighted with your feedback, as are we. Wishing you all the best for the future.

5/5

Trustpilot

Chestertons Pimlico Top Agents

We recently sold our Apartment through Chestertons Pimlico, the Head of Sales Pavol is very professional and pleasant to deal with, my Sales agent was Jonathan Adams he was an absolute delight to deal with, he was extremely professional, informative and fully supportive through the Sales process, and his honesty and kind personality helped during stressful times. I would highly recommend Chestertons.

Kim · 25 May 2023

Agent replied · 26 December 2024

Hi Kim,It's fantastic to hear how our Pimilico team were able to provide such an outstanding service during the sale of your apartment! We wish you all the best, and please don't hesitate to reach out if you need any further assistance.

1/5

Trustpilot

Check insurance policy before moving in

Property management team of chestertons is a total disappointment. Even in emergent conditions instead of trying to be responsive, they are counting pennies. They left me in a drainage water flooded flat without any support, advising putting the heaters to max and opening the windows. In the fight of building and flat managements’ insurances, what you experience is totally meaningless to them. Their main concern is serving insurance companies. What I’ve learned is, getting and checking the insurance policy before you move in a rental is a MUST!!

İrem · 6 January 2025

Agent replied · 26 December 2024

Hi Irem, thank you for taking the time to leave a great review. We are so glad the team have been so helpful. Should you need anything else, we will be happy to help.

5/5

Trustpilot

I’ve worked with Conor a number of…

I’ve worked with Conor Bunn a number of times and his professionalism and pro activeness is second to none. His extensive knowledge of the property market has come in very useful at times and I would not hesitate to recommend him.

Oli · 22 August 2024

Agent replied · 26 December 2024

Hi Oli, we're really appreciate you taking the time to leave a review for Conor. It's great to hear that you've worked with him a number of times and found him to be professional and knowledgeable during your searches. Please do reach out again if you need anything.

5/5

Google

I met Paulina to visit my house in Dulwich . It was not an area she was used to work a lot with but she managed to find me very good tenants in a small period. I would recommend highly Chestertons .

Magali · 16 February 2026

Agent replied · 16 April 2026

Thank you, Magali! We're thrilled to hear about your positive experience with Paulina. It's wonderful to know she was able to find you great tenants quickly. Your recommendation means a lot to us!

5/5

Trustpilot

I am letting my property through…

I am letting my property through Chestertons and Daljinder Kaur is the Property Manager.She has been great, extremely efficient and very easy to communicate with, it has been a total pleasure dealing with Daljinder, who will be moving to Knightsbridge. I wish her every success and hope her replacement will be as good as she is.

Farid · 27 October 2023

Agent replied · 26 December 2024

Thank you for your feedback Farid, Daljinder will be delighted to see this and she's loved working alongside you. Please do let your new Property manager know if you need anything in the meantime.

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