Trusted Agent profile · Southwark
★★★★★
2,408 reviews across 2 platforms
220 Tower Bridge Road, London, SE1 2UP, Southwark, SE1 2UP
Part of Chestertons, see every office.
Chestertons's office in Southwark, at 220 Tower Bridge Road, is rated 4.5 out of 5 across 2,408 reviews on two platforms, including 210 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Chestertons Tower Bridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
GoogleNick and the team at Chestertons were knowledgeable, patient and compassioante during a move that eventually worked out and was made much more bearable by Nick's expertise and diligence. Thank you for finding our new first dream home!
Hi Colin, thank you for taking the time to leave a great review and sharing your experience with the team. I am so glad you found your first dream home, we hope you love it. Wishing you all the best.
1/5
TrustpilotReview
UPDATE: We were informed that everything had been signed to move in to a new property. Then under 2 weeks before our move in date we were informed that the landlord never in fact signed and we wouldn't be able to move in leaving us without a flat (and the previous call reassuring us everything was sorted with the contracts was a lie). We were then told they would support us with finding a new property as soon as possible but they didn't do anything of use. Very disappointing service. Giorgio was always very helpful and helped us secure our flat with ease. He was easily contactable and answered all my questions fast which made it a much less stressful experience than I’ve had in the past. So far has been a great experience and Giorgio has added to that by being great.
Your comments have been passed on to Giorgio, who is thrilled to hear you are so pleased with the service he has provided.He encourages you to get in touch if he can be of any further assistance.
5/5
TrustpilotSharon Chattalis has been so helpful in…
Sharon Chattalis has been so helpful in making me understand the intricacies of being a landlord.She dedicated time and clarified technicalities to me in a simple and understandable way.Thank you Sharon! You are an asset for Chesterton's!
Hi Stefanos, thank you for the great review and sharing your experience with Sharon. Its great to read how dedicated and understanding she was. We appreciate the support and wish you all the best.
5/5
TrustpilotHighly Recommended
Having had several issues with a short let managing agent, Chestertons have taken over the management of my flat and been fantastic.Vanessa at Battersea Park has been great to deal with and responds very quickly to any issues.I'm really pleased that she is looking after my property.
Hi Daniel, thank you for your positive feedback. We're thrilled to hear that Chestertons and Vanessa from our Property Management team have exceeded your expectations. Please let us know if you need any further assistance and we'll be happy to help!
4/5
TrustpilotChesterton's Review
Generally service is pretty reasonable, however I am continually frustrated that Chestertons still don't make a note on their records to copy myself and my father into all communications, whichever new staff members are either emailing me or my father separately, surely this is not too much to ask
Thank you for your feedback, Robbie. We’re glad to hear you find our service reasonable. We understand the importance of clear communication and will work on ensuring that both you and your father are included in all relevant communications moving forward.
5/5
TrustpilotThank you Kaicey Naish
Thank you Kaicey Naish for your ad hoc help and availability and patience. She provided background knowledge, and took time to walk an overseas landlord through necessary steps and provided comfort to cover all aspects of a multifaceted tenant change with great attention to detail.
Hi Tanja, we really appreciate you taking the time to leave a review for Kaicey. It's lovely to see that she guided you through the process of the tenancy change. Please let us know if you need anything further. Best wishes!
5/5
TrustpilotRenewals with Niema L.
When it came to renewals, Niema Latif is an absolute dream in real estate. She ticks all the boxes. She genuinely cares about your concerns and needs…and she did just that. She is top at what she does, and I’m talking from experience!
Hi Ma, thank you for taking the time to write a great review. Niema will be thrilled by the kind words, we appreciate the support and wish you all the best.
5/5
TrustpilotMy family and I wanted to commend…
My family and I wanted to commend Isabella Thompson for providing and outstanding level of service in our recent search for a rental property in the Fulham area. She understood our requirements and preferences from the outset and organized several viewings that appealed to us...until the last one over a long day of viewings matched all our needs. Thank You Isabella!
Hi Amjad, thank you for taking the time to leave a review for Isabella. We're happy to hear she found you a property to fit your requirements. Best wishes for the future!
5/5
TrustpilotChestertons South West Lettings - Zoe
South West Lettings - ZoeZoe was excellent from start to finish with the completion of our letting. Very friendly, informative and welcoming. In addition Zoe went over and above her role as lettings agent beyond our move in date to assist with some day to day enquiries weeks after we had moved in. We never felt like Zoe was pushing us to make a move or in any way pressured in the transactions, just well informed and comfortable in the knowledge Chestertons and Zoe, had our best interests at heart.Thanks Zoe!
Thank you for sharing!
5/5
TrustpilotChesterton SW Lettings, a job well executed
Chesterton SW Lettings team on Battersea Rise were excellent with the recent letting instruction for my two-bed flat in Clapham. Within a window of three days, the team found the right tenants who met the criteria that I had given. The whole team is an absolute pleasure to deal with, professional through and through. Lead by Gary Noone, an experienced and knowledgeable agent, who understands the market, appreciates the important issues for landlords and tenants, not shy in striking the right balance for both sides and, at the same time, willing to be commercial. Gary and his team were completely hand-on in guiding me through the steps in the process making it a much more seamless exercise than it would have been otherwise.Chesterton also handled another letting instruction for us in the South Bank SE1 recently. We found their processes and approach in general much more efficient than those by other agencies by a long distance. Happy to recommend Chesterton SW Lettings to others.
Your feedback is highly valuable to us, and I am sure Gary and the team will be thrilled when reading this.A positive customer experience is our upmost priority, so it is great to see that you felt this was achieved consistently across our teams in the South West.
5/5
TrustpilotChestertons South West Lettings - Sebastian
From starting to find flat in and around the Barnes area, Chestersons and in particular Sebastian, was very accommodating, listened to our needs throughout and ended up showing us a lovely flat which we have been in for, for over 6 months now. The onboarding process was nice and simple through the Chesterson online portal and if we had any questions, Sebastian was quick to assist us. I would highly recommend using Chestersons and I can’t thank Sebastian enough for making, what was a bit of a daunting process so straightforward. Luke.
Thank you for taking the time to post a review. Your feedback is highly valuable to us, and potential clients.Please do not hesitate to get in touch if we can be of further assistance in the future.
5/5
TrustpilotI’ve had an amazing experience starting…
I’ve had an amazing experience starting my rental application with Chestertons. The communication has been outstanding, and I couldn’t have asked for a better agent than Dawn. She has been an absolute star, understanding, proactive, and truly brilliant at what she does. Renting can often be a stressful process, but Dawn has made everything feel effortless. Her professionalism and friendly approach have been so reassuring, and I’m really grateful for all her help. Highly recommend Chestertons, especially if you’re lucky enough to have Dawn guiding you through!
Hi Amba, thank you for taking the time to write a great review and sharing your experience with the team. Should you require any further assistance, we will be happy to help. Best wishes.
1/5
TrustpilotDO NOT RENT/BUY PROPERTY WITH THEM!
Terrible. I cannot emphasise enough how dismissive Chesterston has been toward our moving process. They don't reply to our multiple emails and when they do, the answers are inconclusive and no actions are taken toward our requests. Although it says in our contract the deposit reimbursement would occur in 10 days after moving out, it has been four months without getting our money back. DO NOT RENT/BUY PROPERTY WITH THEM.
Hi Maria, we're sorry to see you have left this review and apologise for any delays experienced. After looking into this with the branch manager, we can see that they have spoken with you directly over the phone and that your deposit has been sent. We're happy to hear that this is now resolved and should you have any further queries, please do let us know. Best wishes!
5/5
TrustpilotWhen it came time to renew our flat…
When it came time to renew our flat rental Niema was just amazing. She liaised with our landlord got the contract prepared and we were signed and all agreed in no time at all. Chestertons is such a good trustworthy agency easy to deal with and honest.
Hi Martin, congratulations on your tenancy renewal and thank you for sharing your experience with Niema and the team. Wishing you a wonderful summer!
5/5
TrustpilotI recently rented a property through…
I recently rented a property through Andrew Zohraphos. He was a pleasure to deal with and went the extra mile to ensure everything went smoothly. We were moving internationally and Andrew’s attention to detail and understanding of what was important and what we needed was exceptional. He kept us up to date through the whole process and made the transition very easily. I can’t recommend Andrew enough as his level of professionalism is hard to find
Thank you for leaving your review! We are so pleased to hear this.
4/5
TrustpilotFriendly, helpful, patient team
The team at Chestertons, Pimlico, helped me to terminate a contract with a tenant, sort out the mess they'd left, and then find another tenant. Alina Alexa and James Hall were especially helpful; James addressed all my questions with patience and understanding and Alina helped me follow through some tricky negotiations. They remained positive and welcoming throughout the process.
Thank you for providing us with this feedback Katie, we're happy to hear that we helped you in a difficult situation. Should you need anything else, please do not hesitate to reach out to Alina, James and the rest of the team!
4/5
TrustpilotChestertons has supported us in looking…
Chestertons has supported us in looking for a home to rent. Juliette has been particularly helpful, responsive and understanding of our specific needs, even going out of her way to link us up with her colleagues working in different zones of the city.
Hi Massimo, thank you for taking the time to leave a review. We'll be sure to pass your compliments on to Juliette. Best wishes!
5/5
TrustpilotOur property manager Vanessa has been…
Our property manager Vanessa has been of great support during the recent two turbulent years with new tenants, break-in in the flat, several minor challenges with the tenants and now check-out and preparing for sale. We have experienced efficient, professional and friendly cooperation in all situations.
Hi Sven, thank you for taking the time to leave a review for Vanessa. We're happy to read that she's been a great support through all the issues you've faced over the past two years. Please do let us know if you need anything else!
5/5
TrustpilotA great success!
Having met Kai Collins from Chesterton's at Tower Bridge at a viewing I put my flat on the market at the end of 2021 and the same Kai found me a buyer in 2022. Kai was attentive and patient and he took into account all that I was looking for.He and the rest of the team did a great job and if you are looking to sell, Kai is your man!
Thank you for your review Emma!
5/5
TrustpilotOutstanding property management
Xiaoyi is our property manager and she is an outstanding professional - she promptly replies to emails and resolves any issues that occur in the property. She is very calm, courteous and understanding and we are very thankful to have Xiaoyi as our property manager.
Hi NB, thank you for great review and sharing your experience with Xiaoyi. We are so glad she was professional and replied promptly to emails. Should you require any further assistance we will be happy to help.
5/5
TrustpilotThanks to Stephanie Russo
I also would like to thank Stephanie Russo for the very good assistance in letting my flat. She explained everything and always answered my frequent questions. We were in constant contact and she was always very helpful and friendly. I highly recommend her services.
Thank you for the wonderful recommendation, we'll share this with Stephanie
5/5
TrustpilotTenancy termination/Property Care
I have dealt with Vanessa for several months now, and I have been very impressed with her ability to cope with all the problems I have thrown at her. She is very reliable, and I do not have to ask her twice about anything. Would definitely recommend
Hi Yvonne, thank you for your kind feedback. We're thrilled to hear that Vanessa has been on hand for any issues you've faced and really appreciate the recommendation. Wishing you all the best!
5/5
TrustpilotExceptional Service
Hamlett and the Chestertons team led a seamless process to help me rent an apartment during difficult market conditions. Hamlett was exceptional in answering any of my queries both in terms of speed as well as quality of his answer. When there was any roadblock, he kept me informed about the situation and about how he was planning to solve it. Not one issue remained unresolved. I can only recommend working with him and Chestertons. Thank you!
Thank you, we are so pleased to read how helpful Hamlett was!
5/5
TrustpilotVery impressed and would recommend
We have just sold our house with Chestertons and we were very impressed with them. Their communication was good throughout, they were reliable and very hard working, and especial thanks to Malachi Emojevbi who helped us through the process after accepting an offer. A great team and I would definitely recommend.
Hi Jen, thank you for leaving a review and congratulations on the sale of your property! We're delighted to have assisted throughout the process and will pass your compliments on to Malachi and the rest of the team. Wishing you all the best!
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Tell us what you need and we'll put you in touch. Chestertons Tower Bridge hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
