Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotConor Bunn - Great Experience
Conor Bunn is the best agent I’ve dealt with in my house search. We’ve been speaking for over a year now and he’s been very patient with my precise preferences and brought some great properties in front of me. Top guy and genuinely a pleasure to deal with!
Jack · 23 August 2024
Agent replied · 6 February 2025
Hi Jack, thank you for taking the time to write a great review. We are so glad Conor was a pleasure to deal with. We really appreciate the kind words and support. If you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotExcellent service by Tushar and Ed!
Absolutely wonderful service by Tushar and Ed. They were able to accommodate me last minute for a same day viewing for which I was able to make an offer and move in all within less than a week! Tushar is super kind and very quick in communication! It’s rare to find attentive agents who go above and beyond to help ensure an easy and comfortable transition into a home and Tushar did just that! Thank you Tushar and Ed!
Sabrina · 10 May 2022
Agent replied · 6 February 2025
Thank you for sharing!
★★★★★ 5/5
TrustpilotGreat renewal process!
I've been working with Orchid at Chestertons on our tenancy renewal and had a great experience. She took the time to run through our objectives beforehand and we ended up with exactly what we were looking for. Friendly, effective and very responsive ... happy to recommend Orchid to others!
James · 22 September 2025
★★★★★ 5/5
TrustpilotExcellent Real Estate Agent
I recently had the pleasure working with Betsy Slawson from Chestertons. From the beginning to finish her professionalism, dedication was truly exceptional.Thanks to Betsy hardworking and expertise.I’m incredibly grateful for her assistance and would not hesitate to recommend her to anyone.
Tie · 5 December 2024
Agent replied · 21 February 2025
Hi Tie, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotPrompt, Truthful and with a Level of Care
I worked with Nishaad at the Pimlico office finding an apartment and it was a great experience. He was always three steps ahead and communicated with multiple parties to get the answers before I even had to raise the questions. He has always been prompt about my requests big or small, let alone I signed my apartment over Christmas and New Years. I found myself never have to bring up the same concerns twice since they are either resolved quickly or he was actively working on them / remembered them. I'd highly recommend.
Winnie · 19 February 2022
Agent replied · 6 February 2025
We are so pleased to hear this, thank you for sharing your experience with Chestertons.
★★★★★ 4/5
TrustpilotProperty manager - Richard parkin
Richard Parkin has been our property manager with Chestertons for about 6 months now and has been really professional, easy to contact, response times are excellent and he has provided us with solutions where needed.
Deidre · 21 February 2025
Agent replied · 6 February 2025
Thank you for taking the time to leave a review, we're really please to read how helpful Siannie has been. All the best
★★★★★ 5/5
TrustpilotFantastic service from Andreas!
Would love to give a big thank you to Andreas for his amazing service. He made sure everything went smoothly with our house purchase and always answered our questions quickly. We did not have to chase him even once, he was very on top of things. Would highly recommend Andreas, especially if you'd like things done promptly. Will for sure be using his services again if the time comes.
N · 29 April 2023
Agent replied · 6 February 2025
Hi there,We're so pleased to hear about your exceptional experience with Andreas! Thank you for taking the time to leave this great review, please do get in touch if you need any further support from us. Many thanks,Chestertons
★★★★★ 5/5
TrustpilotSuperb property manager - Samuel Phillips
I've been with Chestertons for nearly 15 years. Throughout the years, they've been consistently reliable, professional and supportive. Special commendation to my current property manager - Samuel Phillips - who has been particularly prompt, helpful and always provides great advice. Thank you Samuel!
Ee · 28 October 2024
Agent replied · 6 February 2025
Hi Ee Han, thank you for sharing your experience with us as a long-term landlord. Should you need anything further, please do not hesitate to reach out to Samuel and the team. Best wishes!
★★★★★ 5/5
TrustpilotEfficient and effective
Chestertons have been both efficient and effective in arranging my letting. They found tenants and placed them quickly at a decent price. In managing the end of the letting Tamara was particularly diligent in engaging with the tenants and keeping track of their plans for a potential short term extension. Thank you!
Harry · 30 May 2024
Agent replied · 6 February 2025
Hi Harry,Thank you for writing such a great review. We are thrilled Tamara was so efficient in arranging your letting. We appreciate the support and should you require further assistance, we will be happy to help.Kind regardsChestertons
★★★★★ 5/5
TrustpilotWe had a rocky start with Chestertons…
We had a rocky start with Chestertons when we first put our offer in for our flat. That said, Aaniya, our assigned property manager has been incredible. She's resolved issues left, right and centre. She is always responsive and a pleasure to have a chat with. Thank you Aaniya!
Sin · 1 July 2024
Agent replied · 6 February 2025
Hi Sin, thank you for your honest review, we're delighted to hear that Aaniya has been on hand to help since moving in. Should you need anything further, please do not hesitate to reach out again. Best of luck in your new home!
★★★★★ 5/5
TrustpilotGreat letting agents
Been dealing with Oliver Slater at Chesterton's for over a year now. Great service - very communicative, quick to respond, and has instructed plenty of contractors to come and solve issues for us. Thanks for all the support.
BR · 28 April 2026
Agent replied · 25 May 2026
Thank you, BR! We’re thrilled to hear about your positive experience with Oliver. Providing excellent service and support is our priority, and we appreciate your trust in us. If you need anything else, we're here to help!
★★★★★ 5/5
TrustpilotAmazing Team
My experience with this agency started in 2021, they have a professional team always ready to help and support This year, they helped me to renew the contract smoothly, dealing with my requests with patient and careI would like to thank them all, especially Amanda and Lavie, keep up the good work, good bless you
Maha · 2 March 2024
Agent replied · 6 February 2025
Hi Maha, thank you for your review and being a client of ours since 2021. We're delighted to have assisted in the renewal of your contract and will pass your compliments on to Amanda and Lavie. Wishing you all the best!
★★★★★ 5/5
TrustpilotGreat experience!
Ana has always been an incredible property manager, dealing with everything in a very efficient and professional manner and nothing is ever a problem. Living half way across the world Ana recently managed a huge renovation for us and kept us constantly updated on the progress. We are so pleased with the results and the property has been completely transformed. We would highly recommend Ana Cotofana to anyone looking to rent their property.
Lucinda · 13 October 2022
Agent replied · 6 February 2025
What incredible feedback, we are so happy to hear that Ana was able to make such a huge task more manageable for you. Thank you, Lucinda!
★★★★★ 5/5
Google"Lloyd went above and beyond to sell our property for us. He communicated between all parties exceptionally and provided guidance and support throughout. Having tired to sell our house with a different company before with no luck, Lloyd really turned things around. I would highly recommend selling your house through him. Nothing was a problem and he even supported us with the solicitors side of things as ours was not very productive. We can’t thank you enough!"PositiveResponsiveness, Quality, Professionalism, Value
Joanna · 24 October 2021
Agent replied · 23 October 2024
Thank you for the fantastic review Joanna! It’s great to hear that we were able to make such a difference for you and help you achieve your sale!
★★★★★ 5/5
GoogleExcellent service from Madley Properties - in particular Lloyd Whitey has been extremely helpful and attentive throughout the entire process. Lloyd has actually been instrumental in buying this particular property. When you buy a property it is not just the property that needs to work for you, it is also the agent that guides you through the process and makes you feel comfortable. If this wouldnt have been Lloyd I don't think I would have bought this property... Big credit to him!PositiveResponsiveness, Quality, Professionalism, Value
German · 24 October 2021
Agent replied · 23 October 2024
Thank you so much for the great feedback and 5 star review! We are so pleased that the service our team provided made the purchase process easier.
★★★★★ 5/5
GoogleI recently purchased a property through Madley and dealt with Lloyd. It was a very long, difficult and stressful situation (due to solicitors), which at multiple stages could’ve fallen apart. However, Lloyd was the negotiator in the middle trying to ensure that both sides were happy, going the extra mile to ensure we could still proceed. Without him, there’s a good chance it would’ve fallen apart.
I had been looking for a property for around a year and dealt with many agents. Lloyd is one of the few I’d happily work with again. He has everyone’s best interests at heart, is professional and just an all round nice guy.PositiveQuality, Professionalism, Value
L · 24 October 2021
Agent replied · 23 October 2024
Thank you for the great review! The sales process can be very stressful and it’s great to hear that our teams experience and hard work helped get the purchase to complete for you.
★★★★★ 5/5
GoogleNatalie is the perfect professional. Because of the COVID-19 situation everything was more complicated, but she helped us with the process and made everything easier. Natalie answered all our questions very fast, sent us a video presentation, clarified the situation with the parking space for us and helped with incorporating our requirements in the contract. She was always supportive, knowledgeable and friendly. She went above and beyond and made this a pleasant experience. Thank you, Natalie! Mae and MihailPositiveResponsiveness, Quality, Professionalism, Value
Mihail · 24 October 2021
Agent replied · 23 October 2024
Thank you for the excellent review Mihail! It’s great to hear that our team were there and worked hard to make sure the process went well despite the COVID-19 situation.
★★★★★ 5/5
GoogleI dealt with Lloyd at Madley for our house sale and if I could give 10 stars I would. My wife and I looked far and wide for an agent and from the first contact Lloyd has been supportive, knowledgable and gone the extra mile. Always keeping us updated and adding immense value making the whole process as painless as possible. We felt like a valued client with someone who cared at the other end. Thank you LloydPositiveResponsiveness, Quality, Professionalism, Value
Emilie · 24 October 2021
Agent replied · 23 October 2024
Thank you Emilie and Peter! What a fantastic review! We are very pleased to hear that we made such a difference in the process for you.
★★★★★ 5/5
GoogleMy experience with Natalie has been amazing. I don’t know how Natalie did it but she made the whole process of getting our amazing new place a DREAM. And it was so fast and easy, I have worked with agents back in Hong Kong in the past and they don’t even come close. She is extremely knowledgeable about real estate and guides her clients through the process with ease. Any issues that arise, Natalie can solve that fluff like it’s nothing. She knows when to be serious and also when to crack some sauce, she’s got some top notch banter. She’s extremely friendly and easy going. I’m very happy with her service and highly recommend her work.
Jack · 24 October 2021
Agent replied · 23 October 2024
Hi Jack, Thank you for the amazing review!
★★★★★ 5/5
TrustpilotRe Suzan Salih/Marcus Battrum
Re: Suzan Salih and Marcus Battrum. A thorough, seamless move with excellent support between short and demanding move out/in dates. Underpinned by immediate turnaround with emails, calls, and regular liaison between landlord, and myself as new tenant - despite list of requests. Several opportunities for it to get difficult and clunky, but it wasn't.Thank you Suzan/Marcus
Arfan · 2 February 2024
Agent replied · 6 February 2025
Dear Arfan,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Marcus will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotGreat service
I recently joined an existing tenancy, and Sharon handled the whole process. She was professional and communicative at every stage and made the process easy.
Lewis · 25 July 2026
Agent replied · 22 September 2026
Thank you for your fantastic feedback, Lewis! We're thrilled to hear that Sharon provided such a professional and smooth experience. We appreciate your support and look forward to assisting you in the future!
★★★★★ 5/5
TrustpilotSharon Chattalis has been so helpful in…
Sharon Chattalis has been so helpful in making me understand the intricacies of being a landlord.She dedicated time and clarified technicalities to me in a simple and understandable way.Thank you Sharon! You are an asset for Chesterton's!
Stefanos · 20 December 2024
Agent replied · 13 February 2025
Hi Stefanos, thank you for the great review and sharing your experience with Sharon. Its great to read how dedicated and understanding she was. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotHighly Recommended
Having had several issues with a short let managing agent, Chestertons have taken over the management of my flat and been fantastic.Vanessa at Battersea Park has been great to deal with and responds very quickly to any issues.I'm really pleased that she is looking after my property.
Daniel · 15 July 2024
Agent replied · 6 February 2025
Hi Daniel, thank you for your positive feedback. We're thrilled to hear that Chestertons and Vanessa from our Property Management team have exceeded your expectations. Please let us know if you need any further assistance and we'll be happy to help!
★★★★★ 5/5
TrustpilotThank you Kaicey Naish
Thank you Kaicey Naish for your ad hoc help and availability and patience. She provided background knowledge, and took time to walk an overseas landlord through necessary steps and provided comfort to cover all aspects of a multifaceted tenant change with great attention to detail.
Tanja · 16 August 2024
Agent replied · 6 February 2025
Hi Tanja, we really appreciate you taking the time to leave a review for Kaicey. It's lovely to see that she guided you through the process of the tenancy change. Please let us know if you need anything further. Best wishes!
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