Trusted Agent profile · Southwark
★★★★★
1,931 reviews across 2 platforms
2 Plough Way, London, SE16 2EU, Southwark, SE16 2EU
Part of Chestertons, see every office.
Chestertons's office in Southwark, at 2 Plough Way, is rated 4.5 out of 5 across 1,931 reviews on two platforms, including 230 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Chestertons Surrey Quays hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
The Trusted Agent 2026 results for Chestertons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Southwark office, from every platform, shown as written. First names only.
5/5
TrustpilotJessica Leone
Jessica LeoneJessica has been extremely helpful and efficient and is always available for us.Our experience has been fab and we are very relaxed knowing that she is liasing with our tenants on our behalf.
Hi Jenny, thank you for your kind words about Jessica. We really appreciate your feedback and letting us manage your property. Best wishes!
5/5
GoogleTonte has been very helpful assisting with an issue we were having in our tenancy
Thank you for the kind review Rodson! We are very happy to hear you are pleased with the service you received from Tonte and the property management team.
1/5
TrustpilotI would strongly advise anyone to avoid…
I would strongly advise anyone to avoid using Chestertons, particularly their Fulham office. Our experience has been nothing short of appalling.
5/5
TrustpilotAlways a pleasure to deal with them
Always a pleasure to deal with them, great service and speedy response. It is so refreshing to deal with a company who truly understands service and to be so helpful, over and beyond frankly!
Thank you Ninai, we're so glad to hear you had a positive experience with us. If you need anything else, please do get in touch!
5/5
TrustpilotAnca has always been a pleasure to deal…
Anca has always been a pleasure to deal with, professionally and supportive. A very charming lady and an asset to your team.
Hi Melvin.Thank you for writing a review and sharing your experience with Anca. We are so glad she was professional and supportive.We really appreciate the support and wish you all the best.Kind regardsChestertons
5/5
GoogleCool service, special thanks to Nataly for her patience and assistance throughout the whole process
Thank you so much for the kind review Michail! We are very happy to hear you are pleased with the service you received from the team!
5/5
TrustpilotCouldn’t be happier
Couldn’t be happier! Everyone was extremely helpful throughout the renting process, specially Suzan and Marcus. We always received a quick response and they both had our best interests in mind.
Dear Thiago,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
5/5
TrustpilotProfessional service throughout
Emily Moffatt provided a seamless service securing a high quality tenant for our clients' property. She was responsive, organised, readily available and displayed high professionalism when communicating with all sides of the transaction. It has been a real pleasure to work with her.
Hi Zoe, thank you for sharing such a lovely review! We're happy to hear that Emily secured you a great tenant for your property. Should you need any further assistance, we're only a phone call or email away. Best wishes!
5/5
GoogleVery professional and outstanding service from Natalie at Madley. She provided us with quick responses to our quiries, excellent knowledge of the property, the viewing went very smoothly and the process of getting our ideal flat was made easy with her help. By far the best experience we've had with an letting agent.PositiveProfessionalism
Thank you Sarangan, it’s great to have such excellent feedback!
4/5
GoogleGreat, simple and professional. Dealing with Madley Properties was simple and effortless.
Thanks Allan, I am pleased to hear the service was easy and effortless!
5/5
TrustpilotMartins from Chestertons provided…
Martins from Chestertons provided excellent service. He was highly professional and knowledgeable, making the entire rental process a breeze. His attention to detail, responsiveness, and willingness to go the extra mile were truly commendable.
Thank you for your feedback, Martins will be delighted to see this! If you need anything further, please feel free to reach out again. Best wishes!
4/5
TrustpilotNiema Latif at Chestertons has been…
Niema Latif at Chestertons has been absolutely fantastic! She has gone above and beyond to help us throughout our tenancy period. Thank you so much
Hi Iman, we're thrilled to hear that Niema has gone above and beyond throughout your tenancy with us. If you need anything further, please do not hesitate to get in touch. Wishing you all the best!
5/5
TrustpilotReally great experience from viewing to…
Really great experience from viewing to move in with great support from the team - Suzan and Thomas are super helpful and great to work with.
Dear Shannon,Thank you for taking the time to inform us of the positive experience you have recently had with the teamJames Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
TrustpilotMove in review
The move in process went very well with the help of Mitch. He was very kind & helpful to two new renters in the UK.
Dear Evelyn,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best in your new home.
5/5
TrustpilotGreat property manager
Chestertons were always responsive to our demands. Our property manager, Shakil, is great. He's always been supportive and helpful.
Hi Mariana, thank you for your review. It's lovely to hear that Shakil is always on hand for any queries you have. Feel free to reach out again if you need anything.
5/5
TrustpilotFlat Viewing with Conor
Viewed a few flats with Conor - he was super helpful, great communication and very professional. Thank you.
Hi Mr Smith, thank you for sharing your experience with Conor. Wishing you all the best in your property search if you haven't found something already!
5/5
TrustpilotExcellent service
Excellent service. Quick answers and concrete answers! I strongly recommend if you need to find a place in london
Thanks so much for the recommendation!
5/5
TrustpilotExcellent service from viewing to…
Excellent service from viewing to move-in. Tom and Suzan couldn’t have done more to make our experience stress-free! 2 weeks from first contact with the agency to obtaining keys to our wonderful new home! Thanks all!
Dear Ian,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Thomas will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we hope you are happy in your new home.
5/5
TrustpilotAmazing experience
Very professional lettings agency that help me a lot securing my new home especially with the precious help of Delphine that helped a lot making everything look easy. Thanks again and i am definitely recommending Chesterstons to anyone who’s looking for a stress-free experience. Cheers
Thank you, Zouhair. We are so glad to hear that Delphine made your experience stress-free! Wishing you all the best in your new home.
5/5
TrustpilotAbbi Harp at/and Chestertons were…
Abbi Harp at/and Chestertons were attentive and professional - they took on my brief and listened too - I would highly recommend using Chestertons for any property search
Hi Emma, thank you for the great review. I'm glad you had a good experience with Chestertons and would recommend using us again. Wishing you a great 2024!
5/5
TrustpilotHelpful property consultant
Our property management consultant, Dan Midgley, has been a great help. Always quick to respond and recently went out of his way to solve a couple timely issues for us. Very much appreciated.
Thank you for the feedback Peter, it's great to see Dan was on hand to help with some recent issues. Feel free to get in touch again if you need anything!
5/5
GoogleNatalie Ewans what to say absolutely fantastic from start to finish nothing was to much trouble for this lady. Very professional and knows her stuff!! An asset to the team thanks for the recent letting in canary wharf 👍🏽 will definitely be using again. Sakir Xhanis & business associate.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for such great feedback and the 5 stars! It’s amazing to hear!
5/5
GoogleWe're currently in the process of securing a property with Madley, and have been dealing with Natalie. She has a responsive professionalism that has made the entire process highly efficient for us. Natalie has guided us throughout our time, and continues to offer a friendly and informed approach. Highly recommend her work.
Great feedback and thank you for the 5 stars!
4/5
TrustpilotWe have worked for several years now…
We have worked for several years now with Chesterton's in SJW and they do an excellent job. Recently we have dealt specifically with Charlotte, who is by far the most professional and organised agent we have used to help us sort out our property needs. We recommend her wholeheartedly.
Thanks for your review! We are pleased to hear of your experience with Chestertons.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Chestertons Surrey Quays won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Chestertons Surrey Quays hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southwark.
