Every review we hold for the Southwark office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleRent from these people at your own risk.They offer the worst services ,send contractors into your apartment without your permission and when you complain they turn against you.I was forced to move out their property as I could not deal with the rudeness and poor treatment from staff.They started refurbishing my apartment with contractors running up and down the scaffolding and because I work nights,I had to start sleeping in a friends place during the day.And whenever I complained to them,they got rude.Even after I finally moved out,they completely kept my deposit silent and tried working with the landlord to retain the whole deposit.Now they try change their name from Madley thinking they can run away from all the bad deeds they have done.Use them at you own risk
Daniel · 10 October 2024
Agent replied · 23 October 2024
Hi Daniel, we’re sorry to see you have left this review. After speaking with the team, we would like to clarify a few things as your review does not reflect the situation fairly.
As you are aware, our company was not in charge of refurbishing the block. This was the responsibility of the block managers and we just managed the apartment you were living in. We informed you that the works would be taking place well ahead of them starting and you decided to renew your tenancy agreement for a further term.
Unfortunately you were aggressive and threatening to staff members and caused damage to the property. At the end of the tenancy, the landlord went through the proper channels with the Tenancy Deposit Scheme (TDS) to retain part of your deposit to cover the damages. The TDS awarded the landlord compensation for the way you had treated their property.
★★★★★ 1/5
TrustpilotDisappointing Experience, Would Not Recommend
I had an incredibly disappointing experience with Chestertons and cannot, in good faith, recommend them to anyone looking for reliable property management.From the first day of our tenancy they were in breach of the contract. Previously agreed to essential works had been completely neglected and the house had stood untouched between tenancies. On the day of the start of our contract we arrived to find the deep clean, major leaks and broken beds unaccounted for with no prior warning from Chestertons. Our emails detailing exact clauses breached by the agency and explaining were refusing to move in until these breaches were rectified went completely ignored by Chestertons. In reply we received the same mantra that the works we were asking to be completed were ‘extra’ and we should now take possession of the flat. This lack of information and misinformation since has exacerbated our disappointment, as has being literally bullied into taking possession, presumably to ensure that rent obligations kick in. Their communication throughout this issue was shockingly poor. Emails and phone calls went unanswered for days, which left us constantly chasing them for updates on move in dates, timelines for works to be completed and compensation for the rent and the major inconvenience. Despite a stream of misrepresentations regarding the state of works and a failure to meet the contractual obligations under the lease agreement fully, we were provided keys 14 days after the start of our tenancy. Following this Chestertons have refused to refund the complete 14 days of rent which the house stood empty for- insisting that we will only be refunded for 8 of those days and that this offer is ‘generous’. All in all, the poor communication, lack of professionalism, and general neglect of tenant needs made our experience with Chestertons incredibly frustrating. I would advise anyone considering using this agency to look elsewhere for a more trustworthy and tenant-friendly service.
Sofia · 9 October 2024
Agent replied · 23 October 2024
Hi Sofia, we're sorry to see you have left this review. In order for us to identify you within our systems and investigate this with the relevant team, we have sent you a request via Trustpilot for more details. As soon as we receive this from you, we will be able to look into this further.
★★★★★ 5/5
TrustpilotMy friend and I have recently started…
My friend and I have recently started renting through Chestertons, and the experience has been nothing but positive so far. Our property manager Dan Midgely is always prompt to reply and addresses any issues we have in a timely, professional manner. It’s been a great experience so far; thank you!
Nicole · 25 October 2023
Agent replied · 6 February 2025
Congratulations on your new home Nicole! We're so happy to hear that Dan has been on hand to help where needed. Please let us know if you need anything else. Best wishes!
★★★★★ 5/5
TrustpilotThanks to Conor Bunn
We’ve recently been viewing properties to buy and Conor Bunn’s help throughout the process was invaluable. Friendly welcome for each viewing, good knowledge of the area and made the experience much more enjoyable. Thanks Conor
Alex · 20 August 2024
Agent replied · 9 February 2025
Hi Alex, thank you for the great review. We are so glad Conor was friendly and had good knowledge of the area making it much more enjoyable experience. We appreciate the support and should you need anything further, we will be happy to help.
★★★★★ 5/5
TrustpilotIona Serban
I needed a new washing machine and Iona Serban was excellent in helping me obtain a new one. Iona's responses were quick and professional. Iona is a great asset to Chesterton's. Thank you for your help Iona.
Millicent · 16 July 2024
Agent replied · 6 February 2025
HI Millicent, thank you for sharing your experience with Iona. We are so glad Ionas responses were quick and professional. Thank you for the support.
★★★★★ 5/5
TrustpilotOrchid Ho is very helpful and…
Orchid Ho is very helpful and thoughtful. She replied my email shortly, clarified my concern clearly and explain my question in details.Thank you Orchid ! Much appeciated!
Fish · 21 December 2024
Agent replied · 9 February 2025
Good afternoon, thank you for leaving some positive feedback. We are so glad Orchid was helpful and thoughtful. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotI had the pleasure of dealing with…
I had the pleasure of dealing with Juliette when renting a property recently.She was fantastic, amidst a world of very tricky estate agents. Thank you Juliette for being super helpful and finding me a new home!!
Lee · 1 August 2024
Agent replied · 6 February 2025
Hi Lee, thank you for taking the time to write a great review. We are so glad Juliette was helpful in finding you a new home! We hope you love your new property and should you require any further assistance, we will be happy to help.
★★★★★ 1/5
TrustpilotTerrible viewing appointment
I had a viewing appointment for a rental property with their office at 40 Connaught Street at 13:00 on 03/10/2024.The agent arrived late and made a phone call to find me even though I was the only one standing in front of the property. She did not even bother to apologise for being late and snapped at me saying that it took her to find a parking space and she did not provide any proper viewing experience because she was too busy sulking. I find her attitude very unprofessional and unpleasant.Note: No response is required from Chestertons as all you do is to disclose my personal information here; I had to repost this.. In addition to your poor service, you do not appear to have any consideration about how this review system works. Shame on you,
Anonymity · 4 October 2024
Agent replied · 12 February 2025
Hi there, thank you for bringing your concerns to our attention. As mentioned previously, we sincerely apologise for the experience you had during your property viewing on October 3rd. We will be addressing this matter directly with the agent involved to ensure that it doesn’t happen again in the future.We value your feedback as it helps us improve our service. If you have any further concerns or if there’s anything we can do to assist you in your property search, please don’t hesitate to reach out.
★★★★★ 5/5
TrustpilotCan’t thank Ravi enough for his…
Can’t thank Ravi enough for his commitment and attitude to his work. He clearly loves his job and goes the extra mile to offer advice, assistance in a very friendly but professional manner.He told us very useful information regarding the local area, such as supermarkets, schools and transport links.I wish him every success in his career as he deserves to go far
Caroline · 23 September 2022
Agent replied · 6 February 2025
Thank you for sharing Caroline!
★★★★★ 5/5
TrustpilotHighly recommend them
Chestertons have helped my with my new lease, it was a very smooth experience. Very helpful, proactive and reliable throughout. They are highly professional and organised, recommend them. Special thanks to Amanda and Meg for getting this done in a short timeline.
Shiv · 28 March 2024
Agent replied · 6 February 2025
Hi Shiv, thanks for your review and congratulations on your new lease. Amanda and Meg were delighted to have helped and should you need anything further, they are only a phone call or email away. Best wishes!
★★★★★ 5/5
TrustpilotGreat Experience
Great staff and very friendly. Special thanks to Niema Latif, the agent who is always there when I need her and never hesitates to respond quickly and explicitly. Your time, effort and patience are truly appreciated!
Ala · 16 July 2024
Agent replied · 6 February 2025
Hi Ala, thank you for taking the time to write a great review. We are so glad Niema was quick to respond. We appreciate the kind words and are always happy to help.
★★★★★ 5/5
TrustpilotHad a super experience with Molly
Molly is a lettings SUPERSTAR , she was so professional, knowledgeable and helpful - as it was whilst we did not use Chestersons this time for a lettings - I would immediately go to Chestertons in the future - other team members were great too - thank you so much
Christine · 20 September 2023
Agent replied · 6 February 2025
Hi Christine, thank you so much for your review! We're happy to hear you found a new home and should you need any assistance with a property search in the future, we'll be here to help!
★★★★★ 4/5
TrustpilotEdited - good recovery
I have managed to resolve the below issues with Chestertons. The resolution was well handled and I appreciate their support through the process.
Sam · 20 May 2026
Agent replied · 6 February 2025
Thank you for sharing your experience, Sam. We sincerely apologise for the challenges you've faced with our property management team. Your feedback is important to us, and we are committed to addressing these issues to improve our service. We appreciate your patience as we work towards a resolution.
★★★★★ 5/5
TrustpilotAllan Fuller/Chestertons consistent service
As a landlord I was with Allan Fuller for many years and the switch to Chestertons was seamless, especially as they look to have retained at least some of the core staff. I have dealt with many staff over the years and they have all been helpful and patient, especially when I have been moaning about bills for broken fixtures and the like! A special shout out for Sarah Doyle who has been especially supportive these last few months as I move towards the end of my landlording(?) experience.
Morgan · 17 October 2025
★★★★★ 5/5
TrustpilotGregor was amazing
Gregor was amazing. We had wonderful showing by someone who really knew the area and in addition to that, he gave us great restaurant and show recommendations as well. Really fantastic!
Krista · 25 September 2024
Agent replied · 6 February 2025
Hi Krista, thanks for sharing your experience with Gregor. Wishing you all the best for the future!
★★★★★ 5/5
GoogleWe were super impressed with Natalie and Carolina. Every encounter with them were incredibly reassuring. They were helpful, responsive, friendly, professional and prompt at all times dealing with queries and answers. They did an excellent job and helped us successfully with our flat purchase. Thank you very much Natalie and Carolina. We would definitely and highly recommend Madley Surrey Quays.
JAL · 24 October 2022
Agent replied · 23 October 2024
Thank you for such great feedback and the 5 stars! ⭐️⭐️⭐️⭐️⭐️
★★★★★ 5/5
GoogleGreat service, very helpful and friendly.
Boheng · 10 September 2026
Agent replied · 10 October 2026
Thank you, Boheng! We’re thrilled to hear you had a great experience with our team. Providing helpful and friendly service is our top priority. We appreciate your feedback!
★★★★★ 1/5
GoogleThis is the worst, most irresponsible, and rudest agency I have ever dealt with! They moved us into a disgusting apartment, broken ceiling, mold, leaking pipes. When I asked for help, the agent lied and ignored me until I had no choice but to hire a lawyer. Only then did they finally respond!
Any repair took months of waiting, and at the end of the tenancy, they refused to return our deposit, ignored emails for a month! Only after persistent follow-ups and two months of waiting was the money finally returned.
This agency is a scam. Unprofessional, unreliable, and arrogant. If you don’t want to go through hell, stay far away from them!
Ana · 10 October 2025
★★★★★ 1/5
GoogleAfter 1 year of legal battle and differences, we have finally been able to recover our full deposit.
This agency tried to impose a rent increase that was completely at odds with our tenancy agreement on us.
They have continuously tried to manipulate, gaslight, and threaten us to accept this illegal rent increase for months.
We reported them to the Property Redress scheme and won.
After that, they tried again to steal our money through the tenancy deposit scheme.
Good thing they were smart enough to communicate an internal email trail showing how their own legal counsel had told them that the rent increase they were trying to impose on us was illegal.
So we won again :)
But it has taken us hours and hours of discussions, education, and patience to get there.
I would advise that you save yourself the trouble and not approach this agency with a 10 foot pole it will be the best decision you made on that day.
Tiphaine · 10 October 2025
★★★★★ 4/5
TrustpilotOverall good service
Have used Chestertons for a while now - overall very reliable and professional. Samuel Philips in particular is really responsive, helpful and diligent.
Nick · 13 May 2026
Agent replied · 25 May 2026
Thank you for your kind words, Nick! We're glad to hear you’ve had a positive experience with our team, especially with Samuel. We appreciate your feedback and look forward to continuing to provide you with reliable and professional service.
★★★★★ 2/5
TrustpilotLost interest once the letting was done
They seemed keen and helpful when they wanted to win the letting from my existing agent. But in retrospect if was just being pushy. When the letting was near completion with the other agent they got an offer and piled a lot of pressure on me to accept their one - multiple calls and emails etc. from different agents on their team. Big let down once I made clear I was sticking to the offer I had already accepted - they refused to return the keys that they could not wait to collect a couple of weeks earlier. The said I could collect them but as I don't even live in the same city and was happy to have them posted this seemed a bit of a turnaround. A shoddy little piece of poor customer service that leaves a bad taste.
Paul · 31 August 2024
Agent replied · 13 February 2025
Hi Paul, thanks for your review. We understand you accepted another offer and advised you to collect the keys from our office. This is often the quickest and safest method to secure keys, the property being minutes from our office. We wish you well in your tenancy.
★★★★★ 5/5
TrustpilotOutstanding, professional service
Very happy indeed to have been the recipient of Amanda Goodman's outstanding service which included regular updates and attention to detail ensuring that the contract with our tenant was completed on time and to mutual satisfaction.Thank you Amanda!
Mike · 15 May 2024
Agent replied · 6 February 2025
Hi Mike, thank you for sharing your experience with us. We're happy to read that Marianna has made a positive impact on your time renting with us. Should you need anything else, we're only a phone call or email away.
★★★★★ 5/5
GoogleMy experience with Madley has been far superior than other estate agents I’ve used in the past. In particular the service I’ve received from Natalie has been fantastic; she made what typically tends to be a stressful process exciting and easy. Natalie has been extremely responsive and has set my mind at ease by answering all of my (many) questions with detail. I would highly recommend!PositiveResponsiveness, Professionalism
Laura · 24 October 2021
Agent replied · 23 October 2024
Wow! Thank you Laura! We are so pleased to hear that the effort our team puts in made a real difference and that you found our service to be far superior than other agents you’ve used! Thank you
★★★★★ 5/5
TrustpilotMove to Fulham 193 Munster Road
Had spent a considerable time trying to find the right property in or around Fulham. Until I was able to get in contact with Chestertons (Madi Doe Specifically). Madi was unbelievably helpful as well as excellent in her contact with us. The move was swift and we couldn’t be happier with the property itself. So all in, Chestertons was great and so was Madi. Thanks.
Fred · 9 February 2022
Agent replied · 6 February 2025
Thank you for sharing!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
