Trusted Agent profile · Southsea
★★★★★
282 reviews across 1 platform
21 Marmion Road, Southsea, PO5 2AT
Your Move Lettings's office in Southsea, at 21 Marmion Road, is rated 4.7 out of 5 across 282 reviews on 1 platform, including 282 Google reviews rated 4.7.
Every review we hold for the Southsea office, from every platform, shown as written. First names only.
5/5
GoogleI am really appreciate the letting agent Louise. The quick reply and response is helpful to prepare for my first visit to UK as a ph.d student. I strongly recommend your move estate agents. I hope to see you in a few weeks.
Dear Min Jun Thank-you so much for your kind review. Many thanks Sam
5/5
GoogleBeing a landlord in Portsmouth I have been enjoying the services of Your Move in Southsea for more than 10 years and they have never let me down, the service they provide is 2nd to none always there when I need them, advising me on all aspects of my property lets ensuring all paperwork is up to date and most important my properties have never been empty. great friendly staff.
Thank you for your review :)
5/5
GoogleWithout Samantha Morse I wouldn’t have completed my first ever mortgage, she pushed and non stop attitude helped me when I struggled! Thank you for your outstanding work and professionalism!
Thanks for the review :)
5/5
GoogleVery knowledgeable, professional and friendly staff. Special thanks to Mel and Amy for their attention to detail in letting my property.
Thank you for your review :)
5/5
GoogleI must say over the last 3 years your move has got me very good tennents,many thanks to Sam,Sammy,Mel,Amey & Jenna.
Thank you for your review :)
5/5
GoogleVery helpful people. Maureen did help us in entire stay and supported post moving out of property . Really appreciate Maureen for the help provide in entire stay
Thanks for the review :)
5/5
Googlewe have been dealing with your move for about 6 months and it has been a great experience. Angela from south sea has been fantastic her attitude, personality even her willingness is to bend over backwards to help us out and answer even the smallest of questions, she has gone above and beyond on every occasion we have dealt with her thank you so very much KN,KB
Thank you for your review :)
5/5
GoogleWe rented from them and they were great. Quick, clear answers. On the ball. Perfect
Hi LJ. Thank you for taking the time to leave us a great review. :) Thanks Sam
4/5
GoogleMorgen helped me and my partner through what turned out to be a very stressful rental. She replied to my partners emails and assisted in anyway she could!
Hi Ben, Thank you for the great review. Thanks Samantha
1/5
GoogleI have been waiting more than 20 minutes in front of Climaur Court, Wilton Place and the agent hasn’t turned up yet. Great! A few days ago I messaged them for interior pics but they didn’t come back to me. Ok I decided to view without interior pics and I got appointment for 16:30 for Saturday. And I’m still waiting!!! Ridiculous, I’m leaving in a minute..
Hi Peter, We’re sorry to hear this. Unfortunately, the viewing time was the only time the current tenant could accommodate, and we did explain that due to this being outside of our working hours, the tenant would be showing you around the property rather than ourselves. If you would like to express your concerns further, please re-contact the branch and a member of senior management will be happy to help you. Kind regards, Your Move
5/5
GoogleGreat service and support were provided by Samantha and all her teammates from the beginning to the end. Every queries were replied promptly. Thank you Your Move!
Dear Miyuki Lee. Thank you so much for the review :)
5/5
GoogleVery Amazing people and great staff, they're really helpful they have completed everything from A to Z trust me they're the best agency in Portsmouth Amy and Sam have finished everything in one day I didn't expect this great service . Don't miss this opportunity to deal with this agency if you're thinking about renting ,buying or selling property that will be the right choice
Thank you for your review :)
5/5
GoogleI highlighy recommended using morgen from southsea, very friendly, professional & answered all questions we needed! Will definitely recommend you to friends & family. Thankyou.
Hi Shauna, Thank for your leaving an awesome review, Ill pass the praise on to Morgen. Thanks Samantha
5/5
GoogleI would like to express my sincere thanks to the entire (Southsea) Your Move team for recently selling my property, after having managed it on a letting basis for many years. … More
2/5
GoogleIf you're a student looking to rent a property AVOID Your Move. They seem to have something against students, particularly the 'senior lettings consultant' at the Southsea branch. They will not respond to your emails, they will not answer the phone and do not call you back despite being told they will. The whole process I went through to sort out my house situation was made very stressful from beginning to end. As they obviously did not care due to me being a student, what could have been sorted within a few weeks was dragged over months with zero communication and complete unprofessionalism. I was then blamed for this delay even though I had given all the information needed earlier on, and tried to chase up the situation daily with little to no response. The senior lettings consultant that was dealing with me throughout this process was extremely rude and condescending. I had never caused any issues, neither was I unpleasant to deal with at any time, but she still felt it was right to talk to me like a was a child and I should know how everything works when it comes to renting.NegativeResponsiveness, Quality, Professionalism
2/5
Googleif your gonna have any communications with this place, email, that way you have a record of what's being said. Just a heads up, you cant reliably quote a phone call. If your house says bills included, just wait for them to send the addendum, which is a signed agreement that 'your bills are included.... until a point' - no one reads these because why would you, the house agreement is all done and dusted why wouldn't it be fine.... At the end of the day weather your good tenants or bad tenant's you get treated exactly the same at the end so just have fun. They are gonna try and nick as much of that deposit as possible, so even if the house already old and warn, TAKE PICTURES of EVERYTHING My only pros are that the house I was in looked lovely (Victorian house), but your move only manage the property anyway..
5/5
GoogleI would recommend Your Move to all Tenants and Landlords, Morgen in particular was great, really helpful, informative and friendly. Great team at a stressful time when looking for a new home.
Dear Leigh. Thank you for the great review. 😄 Kind Regards Sam …
5/5
GoogleI bought my first home through the team and couldn’t fault them. Made the whole experience stress free. Extremely helpful and friendly throughout!
Congratualtions Libby, Enjoy your new home, all the best Team Southsea :)
5/5
GoogleAfter 8 years experience in working with the Your Move Southsea Rental team I can highly recommend their services. They provide a very friendly and professional service, securing good tenants by thorough checking processes, good communication and efficient admin. Jenna, Amy, Sam, Mel all go out of their way to be helpful and it is always a pleasure dealing with them.
Thank you for your review :)
5/5
GoogleI was very impressed by the professionalism of Megan whilst securing a property to rent. Megan answered all my queries very promptly and was honest and very articulate. Her manner was extremely professional and the customer service delivered was excellent. Would highly recommend the Southsea branch and Megan!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review :)
5/5
GoogleThank you for a great Service, Samantha Morse at the Southsea branch! Particularly for your communication and customer contact! Also for the staff who showed us around the property and answered any queries in a professional manner!
5/5
GoogleThe sales team at Your Move have been efficient, professional and quick to respond to emails. Samantha in particular is an asset to the company, and has helped pushed our move through quickly. I would highly recommend them and if we were to move again in the future, we would certainly be using them.PositiveProfessionalism
Thank you for your review :)
5/5
GoogleJessica and Sam from the sales team have been brilliant since day one. Worked with them previously and have never been disappointed. Hopefully more purchases in the near future 🤞🏽 …
Thank you for your review Bodrul, we look forward to working with you in the near future. kind regards Samantha Morse.
5/5
GoogleYourmove Southsea Sales team were very pro-active, kept me updated regularly up to finding a buyer, and then were keeping in touch regularly throughout the process up to exchange to ensure they did everything they could to complete the salePositiveQuality, Professionalism, Value
Thank you Mike :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move Lettings's Southsea office has 282 reviews across 1 platform: 282 on Google.
Your Move Lettings Southsea is rated 4.7 out of 5 across all 282 reviews, and 4.7 out of 5 on Google from 282 reviews.
Your Move Lettings Southsea, 21 Marmion Road, Southsea, PO5 2AT.
