New Era Agency Ltd Southsea reviews

★★★★★ 1/5

Google

Terrible agency. When viewing the property, the agent had hardly any clue of the property and was very un helpful with any queries we had. We actually ended up deciding to take the property and while I'm the phone to the agency, I confirmed if we definitely had the property. They told us it was definitely ours and I would be emailed a registration form which we sent back, completed, the same day. I went on to quit my job and start planning the move to Portsmouth. After a couple of days I had heard nothing but it being a weekend I thought I would hear something Monday. By Tuesday I hadn't heard anything so I rung New Era just to be told that they had given our property to someone else who was ready to move in. I asked for more explanation and to speak with Justine who was the agent that we had been dealing with. I was told she was out and she would get in contact with us. I sent her several emails and had no contact back what so ever. A real let down as I was all ready to move in to what would have been a nice flat for me and my girlfriend. Glad I haven't had to deal with this agency now if this is the way they deal with their customers.

Jonny · 25 August 2021

★★★★★ 2/5

Google

We rented a house through New Era for three years (initially on a 6 month tenancy, thereafter rolling onto a statutory periodic tenancy). In person we found the individuals we dealt with (David & Sherrie) very friendly, approachable and helpful. The house was generally dirty and uncared for when we moved in (although I would tend to place the blame for this on an absentee landlord who clearly wasn’t willing to properly invest in maintaining the property): we even found that the boiler was full of mouse droppings when a repairman visited to undertake some work on it a couple of weeks after we moved in. Moving out was not a pain free experience: they placed a spurious claim for an extra £75 in check out fees on our deposit (the tenancy agreement stipulated £100 which we paid without issue). We disputed this (highlighting the relevant paragraphs in our contract), and the DPS Dispute Resolution Service found in our favour. The process took seven months due to the tardiness of New Era in replying to our response to their claim. It is hard to escape the suspicion that this may have been deliberate, and that part of how they operate is to assume that former tenants will give up, forget or miss deadlines if they drag the process out long enough. In summary, whilst friendly (& clearly employing at least a couple of decent people) I would be wary of dealing with them as there appears to be avariciousness underlying the business. If you do have to rent a property through them make sure you document the process fully, take photos when you move in and out (the inventory document we received was clearly a recycled one from a tenancy or two prior that bore little resemblance to reality in some areas like the garden) and ensure you keep all communications and documentation associated with the property stored safely until your tenancy is finished and deposit return secured.

Matt · 26 August 2019

★★★★★ 2/5

Google

This is to help anyone (especially students) who is thinking of renting a house with this agency. (READ THEIR CONTRACT THOROUGHLY BEFORE SIGNING) They were friendly at first but at times condescending especially regarding where our backgrounds were. In their contract are really silly statements such as not providing kitchen appliances (even though t states the house is fully furnished). They also don't provide locks for students which is essential for majority of students. There are many unnecessary fees and are very secretive. Please be aware of new era agency.

Kimberley · 26 August 2017

★★★★★ 2/5

Google

I rented from New Era a couple of years ago as a student. They were consistently patronizing both via telephone and in the office, and left myself and two other housemates with no functioning boiler for nearly a week in winter. I wish I'd had the confidence to pursue it further, but as a young student I lacked confidence, and I feel they took advantage of myself and my fellow tenants in this respect. They carried out quarterly inspections - which while I think is excessive, I of course understand have to be done - however these were also harsh, making us feel our house was 'dirty'. We lived in our house for two years - it certainly wasn't spotless, but it was by no means dirty, and when they'd spoken to us like children on the phone and left us without heating in the middle of winter, we certainly weren't inclined to clean the house top to bottom for an inspection months before we'd actually be vacating the property. We were not treated with respect while with New Era and, having recently used another agency in the area that couldn't do enough for us, I feel now is the time to review New Era and advise others to avoid them. Renting does not have to be a difficult experience, there are other agencies that are far better.

Nicola · 26 August 2016

★★★★★ 1/5

Google

Please do not use this company. They are very nice initially but this soon changes. Never had so many problems with a housing agency, After 3 months the staff that I have spoke to became very rude and would not co-operate with any work required with the property. Any work (including heating issues) took at least 3 days to arrange. The agent involved in my rented property has been patronizing, shouted down the phone at me and threatened I could be evicted. They will do anything to avoid fixing issues with a property they manage. There are much better agencies/ landlords in Portsmouth. I really hope people read these reviews before using New Era Agency, please consider this before renting from them, no matter how 'nice' the property and staff may initially appear.

Malcolm · 26 August 2016

★★★★★ 1/5

Google

Disgusting service! Extremely rude! The way I have been treated has really upset me. I am a single mum & I run my own successful company. When I mentioned my son, In the some what rude examination of eligablity, I was laughed at. Without firstly collecting the information of my income. As if I couldn't possibly be able to afford the £700 a month rental. SO TO ASSUME I AM A UNEMPLOYED/SINGLE MOTHER/WITH NO MONEY. Is one offensive & 2 no further from the truth. Terrible customer service, terrible attitude & I expect an apology from the representative.

Lauren · 27 August 2015

★★★★★ 1/5

Google

We have a repeated problem with the boiler and gave in total spent 8 days in the last month with no hot water. When contacting the agency there is no response.when contacting the emergency support line they are extremely rude. I had sewage coming out of my toilet and was told this was not an emergency situation!NegativeResponsiveness, Quality, Professionalism

Karen · 25 August 2022

★★★★★ 1/5

Google

Disgraceful agency, when we moved into the house it was well below standard and when we moved out they took our deposits when the house was in much better condition as we left. Would recommend steering way clear.

James · 26 August 2019

★★★★★ 5/5

Google

Great service, never any issues. If we had a problem they were quick to resolve and never hard to get hold off

Ahbaab · 25 August 2022

★★★★★ 1/5

Google

Took ages to fix things we reported and absolutely robbed us of nearly all of our deposit, despite us fixing things they told us to. AVOID AT ALL COSTS.

Ben · 26 August 2019

★★★★★ 5/5

Google

Rented a garage for over two years from them. Easy to deal with, termination was easy..

Dawid · 25 August 2021

★★★★★ 1/5

Google

1 month after moving out I am still awaiting my deposit - all attempts to contact the agent managing our property have been ignored

Dan · 26 August 2018

★★★★★ 4/5

Google

Very professional and friendly staff, always available to help in the most diverse matters.

Maria · 25 August 2021

★★★★★ 1/5

Google

This company is a nuisance to society! Edit: LOOOOOL AT THE REPLY. HOW CAN YOU NOT RECOGNISE YOUR OWN LOGO

Owen · 10 January 2020

★★★★★ 1/5

Google

This company is a nuisance to society! Edit: LOOOOOL AT THE REPLY. HOW CAN YOU NOT RECOGNISE YOUR OWN LOGO

Owen · 26 August 2019

★★★★★ 5/5

Google

Fantastic Did everything on time and delivered on everything would recommend to use

Alex · 26 August 2019

★★★★★ 1/5

Google

Terrible, do not recommend.

Samanta · 21 June 2024

★★★★★ 5/5

Google

Probably the best agency in Portsmouth, friendly staff and once you are settled in they generally leave you to get on with your life. Very quick to respond if there is a problem. I would definitely recommend them.

Glenn · 26 August 2016

★★★★★ 3/5

Google

Reasonably friendly and we'll organised, but not good at getting problems resolved.

Andrew · 26 August 2017

★★★★★ 5/5

Google

Excellent People, Excellent Service - Friendly & Professional

Joe · 26 August 2016

★★★★★ 1/5

Google

Rating only, no written review.

Norbert · 20 August 2024

★★★★★ 5/5

Google

Rating only, no written review.

Chris · 25 August 2023

★★★★★ 1/5

Google

Absolutely awful!

Sean · 16 April 2023

★★★★★ 2/5

Google

Rating only, no written review.

George · 25 August 2022