Every review we hold for the Southsea office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI feel it is my duty to caution everyone to rent anything from this agency
!!! Villains!!!
Now I am responding to your excuse, because what you wrote was a half-truth.
Please do not misunderstand me.
Even the maintenance workers came out because of the bathroom issue. There is no extractor fan there at all, only a big hole covered with a plastic vent cover.
In winter, it was impossible to stay in the bathroom because of the strong draught. That’s why we covered it.
I called your office several times because of this. I also complained about the mould.
The whole house is mouldy.
My son had to move down from the upper floor to the living room. The entire building was full of mould.
I kept cleaning constantly. During just one winter, I used up three full bottles of mould remover.
Sometimes it would be better if you remained silent and reflected deeply before writing such things.
Yes, I am warning others to stay away from these agencies!!
Ida · 16 June 2025
Agent replied · 12 November 2025
Covering the extractor fan contributing to the bathroom to go black with mould.
Pleas note if reading this, the new tenants are enjoying the property plus its worthwhile noting that your deposit was paid to the landlord via the protection service which we have NO control over.
★★★★★ 1/5
GoogleDuring 2015, I used New Era.
They were friendly at first, however did dishonest and unfair things.
They moved a different bed into the room than was first seen. This bed was wooden framed and was broken with sharp splinters sticking up into mattress and poorly 'repaired' with screws, and a dirty mattress.
When I called them to rectify, they stalled and made a big deal about it.
They charged high agency fees for an area that is low income, and as you can see from other reviews, they are accusatory and rude in nature.
In summary, they are sharks who prey on Students, and will exploit you at any turn along the way. Avoid at all costs. (Which there are many)
I initially couldn't be bothered to type out how bad they are, and left it blank, just a rating. However after a fictitious response from new era, pretending I was someone who dealt with them recently and that they knew me by name. I have written this review.
(edit, look at the stupid reply from New Era, they can't even read the review properly. Really speaks volumes about their company)
Tommy · 16 December 2025
Agent replied · 24 August 2024
Well.. you apply for a property but the landlord chooses someone else.
Is that really worth one star
★★★★★ 1/5
GoogleI am writing this review as a previous landlord of a property that New Era Agency In Portsmouth Southsea was hired to manage. I need to warn any possible landlords even thinking of having their property managed by New Era to do yourself a …
Darlene · 16 April 2025
Agent replied · 12 November 2025
The tenant was a self employed builder who got into arrears during COVID. he made attempts to bring his account up to date and after attempts were made, we advised repossession to which was obtained via the courts. … More
★★★★★ 5/5
GoogleNew Era! The whole team have been nothing but exceptional, from booking a viewing to collecting the keys I cannot recommend these guys enough! I’d like to especially mention Sam who has been absolutely phenomenal during the whole process, nothing was ever to much, an absolute asset to the team and a big thank you to you!
Sam and her colleagues went above and beyond to make sure everything was perfect for my family.
I really don’t understand the negativity in other reviews because I’ve experienced nothing but the upmost professionalism as well as a friendly, extremely helpful service and hope to continue my new tenancy with New Era for many years to come!
Thank you all so much and please keep up the amazing work! ⭐️⭐️⭐️⭐️⭐️
Taylor · 11 June 2025
Agent replied · 9 September 2025
Thank you Taylor for this lovely feedback. Be sure that Sam will hear of your kind words.
Its been a pleasure helping you to your new home.
★★★★★ 1/5
GoogleWould give 0 stars if possible. Seemed good at first, but once under contract things deteriorated. Clear that they think they can take advantage of students as my house of 5 were subject to ridiculous deposit claims which were unfounded and proven wrong by an impartial advisor. After 3 months of disputing the deposit including going to the deposit protection service, we finally got the majority of our money back, which they tried to take well over £1000 of. Accused of leaving rubbish in the house that they had taken pictures of before we had even moved in. Attempted to blame us for severe mould problem which was due to terrible ventilation in the house, stating that it had never been a problem before, despite clear evidence of previous mould cases including mould under paint. House was in disgusting condition when one of us moved in and it took several days and a visit to the office to sort out. Also, some friends of ours were unable to get the majority of their deposit back. If you are a student or you value your time and money, do not use this agency.
Adam · 26 August 2019
Agent replied · 24 August 2024
Same house as Eden Francart. Same response I am afraid.
★★★★★ 5/5
GoogleGreat experience with New Era. Recently moved into a lovely property and Sam has been brilliant from the start. Great communication and nothing too much trouble. Had issue with installing a washing machine and a plumber arrived within an hour of my phone call and sorted it! Highly recommended.
Rob · 11 February 2025
★★★★★ 1/5
GoogleDid a viewing with an older gentleman who claimed to be the estate agent but was dressed in crumpled shorts and polo shirt like he was ready for a day at the beach. He also asked us what our employment and earnings were before we could even look around the property. You should do that before booking us in, not whilst we are trying to view the property.
Tried to book a viewing on another property, was told I'd get a call back, but they just forgot about me. When I called again the place was already let and the "owner" was arrogant on the phone.
Aside from the content of the many negative reviews for this agency, and the poor overall score, just the ridiculous responses from the owner alone should tell you that this is not a serious or professional agency to do business with.
Edit: You have to laugh at the owners response here. Instead of understanding and taking on board the concerns of a potential customer, they have gone down the conspiracy route. Yes pal, it's another estate agent trying to bad mouth you, not your extremely poor service and attitude.
1T · 29 October 2023
Agent replied · 24 August 2024
Interesting. Which agency are you from?
Its easy to read between the lines as you are touting my client. Better hide this response eh.
★★★★★ 5/5
GoogleSpoke to sam earlier and she was an absolute gem Helped me with a booking to view a property I really liked on a short notice which I really appreciated. Can’t wait to get the ball rolling .
Shaquin · 2 April 2026
★★★★★ 4/5
GoogleGreat Professionalism from the team, stayed for a year, special thanks to Sam for her help and kindness!
Franck · 11 July 2025
★★★★★ 1/5
GoogleWish I could leave zero stars.
This agency is run by a man who really doesn't care at all about his tenants.
When my cousin moved many years ago she paid a deposit which she never got back. It was filthy when she moved in with spaghetti hoops in the carpet and fag burns everywhere. It was disgusting!
She was given a section 21 days before Christmas after looking after the property and paying rent for years on end.
The property was in a terrible state and she had no heating or hot water for weeks before moving out.
But none of that is the main problem, the main problem is the man who runs New Era who is a bully. He turned up unannounced often and talked down to her like she's a 5 year old, harassed her and made inappropriate comments.
Please avoid this agency like the plague.
Jo · 17 December 2024
★★★★★ 1/5
GoogleCalled today to book a viewing for a flat and they told me is for NHS only, the advert doesn't say anywhere that
Usurel · 11 July 2025
Agent replied · 9 September 2025
Would you care to let me know which flat. We have accommodation in London road that is clearly marked as NHS staff only in the header, description, brochures and window card.
★★★★★ 5/5
GoogleHad really good experience with New Era. The boiler broke at one point and it got replaced within two days. They returned my full deposit within days. Always returned calls and emails speedily.
Helen · 24 January 2025
Agent replied · 17 May 2025
Thank you for your kind words.
You were the perfect tenant. Please reach out if we can help in the future.
Good luck with your forward move.
★★★★★ 1/5
GoogleIf I could give 0 I would. Friendly to begin with but don't reply to any maintenance, had a leaking tap for a year, gave a house with no hot water for 3 weeks. All the walls suddenly starting peeling and the kitchen ceiling starting falling …
Kay · 16 April 2024
Agent replied · 24 August 2024
Thank you for your review.
You had a dog without permission who ate the house and urinated in the house causing an odour, faeces in abundance in the walled enclosed garden and I would … More
★★★★★ 5/5
GoogleMyself and my partner have now been living at one of New Era's managed properties for 1-2 years, although there were initially some issues in the property (it's a very old building) to do with the roof they got things sorted out in a … More
E · 15 July 2025
★★★★★ 1/5
GoogleI have never written a review for anything in my life, however we have had such an offensively bad experience renting from New Era that I have decided to take time out of my life to try and convince at least one person not to rent from them.
Out of all of my years renting student accommodation in Portsmouth, I have never come across such dishonest, unreasonable and unhelpful letting agents. If you are thinking of renting one of their properties, PLEASE take my advice and do not.
Everything they assured us would be in the property (such as a new fridge) that we had not got in writing, was not there come the start of our tenancy.
Any problem you have with the property (there will likely be many as they take terrible care of them) they will always take an unreasonable amount of time to fix, and will constantly come up with excuses as to why they cannot get somebody round to fix it. The people they will send round are completely unqualified and are unlikely to fix the problem first time round (once they finally arrive).
This was frustrating but not nearly as outrageous as the experience we had after leaving the property.
If you have then misfortune of currently being with New Era agency, take my advice and make sure you get EVERYTHING they say with regards to your deposit in writing, especially if it is something Chris, who has consistently been dishonest, has said to you. They can not be trusted and have charged us for everything he/they assured me that we would not be charged for, things such as "relocation of furniture" which has seemed to be billed to our deposit at around £300 per hour, despite me offering to move the furniture (a few chairs) before we moved out, and him assuring me there was no need as we would not be charged.
IF YOU NEED ANY FURTHER INFORMATION, PLEASE REFER TO THE VENN DIAGRAM I HAVE PREPARED.
Callum · 26 August 2019
Agent replied · 24 August 2024
PLEASE BELIEVE THIS REVIEW…. Then come and see the pictures of the house before it was taken and then the state that was handed back.
The only part of this review I agree with is “If you have then misfortune of currently being with New Era agency, take my advice and make sure you get EVERYTHING they say with regards to your deposit in writing, especially if it is something Chris, who has consistently been dishonest, has said to you.”
All tenants we meet, we advise that any suggestion is backed up in writing and please ask.
If its evidence your require to establish whether this review is by a disgruntled person who didn’t get their own way, then please ask to view the 1788 condition photos. Then review the 239 photos of the battered filthy hovel which was given back.
I had advised what was required all the way through. Even meeting you on Friday 29th June to show you what was required. I think your response was “I can’t do all of this on my own” I asked what about the others to which you responded “they have all gone home”.
Honesty. Good point. You claim only a few chairs needed to be moved and was charged £300 an hour.
I can confirm £30 was the value of relocating all required furniture, pictures, and items which were distributed around the house, under stairs and in the conservatory. It really would have been easier to look at the 1788 to find the locations and relocate them.
But then again you had stated on the meeting in June “I can’t do all of this on my own”.
So your statement of a charge £300 per hour is, like you review, massively overstated. During the deposit dispute, the goal posts on your version of the facts moved so often they would rest in different hemispheres.
Now a review of your tenancy according to the neighbours.
Complaints from all sides of the property including behind which we never had problems with before (mmm what’s the common denominator here)
Notices for rubbish piling up at the property and in the street,
Loud parties and sounds of “smashing of furniture”
Using the bay roof as a balcony with the owners furniture exposed to the weather. (noted on one of my post party inspections)
I will wish you the best for the future, however, please do not think of using us again.
★★★★★ 1/5
GoogleExtremely let down. 0/5
Chris, the claimed landlord, was firstly very kind and keen to get me moved into …
Nikki · 16 April 2025
Agent replied · 24 August 2024
We are sorry that the room did not work out for you. Your holding deposit has bed returned to the details you provided today.
I will of course notify you should another room become available.
★★★★★ 5/5
GoogleI’m a student currently renting my second flat with new era and I must say they are incredible. Any emails we send out get replied to within a few days. Sam especially has been amazing with getting us help when we need it.
Rodrigo · 11 July 2025
★★★★★ 5/5
GoogleExcellent speedy service, they took time out and helpfully made an evening appointment for a property viewing after work for me, and then had all paperwork in place for my rental within 4 days, thank you.
G · 17 May 2024
Agent replied · 24 August 2024
We really appreciate your feedback. It's a pleasures helping you
★★★★★ 1/5
GoogleExtremely strange company. Throughout our tenancy we kept in contact with them over various issues (some being fixed other not), but the main issue came at check out. They tried to charge us a cleaning fee, but didn't do a check out report …
Marcus · 16 April 2025
★★★★★ 1/5
GoogleThis agency is horrendous. NO NOT USE THEM. You won’t get your deposit back. TERRIBLE COMMUNICATION.
Baria · 16 December 2025
★★★★★ 1/5
GoogleThis is a horrendous agency and you should never go here, while appearing friendly and not so bad at first, once you sign the papers you lose contact with anyone who you are trying to contact to fix a problem. after the contract ends say goodbye to your deposit as even with dated pictures they will refuse to pay back your deposit in full and it takes them
Vengarl · 26 August 2017
Agent replied · 24 August 2024
Would be nice to know who you are as we do not have any records of you ever being a tenant. If you are hiding behind a tag name then please feel free to leave you review on here as we both know your review is fake.
However, if you are a tenant of ours hiding behind a tag, then please contact us and we will be delighted to introduce you to the deposit scheme your deposit is with in order to enter dispute with us and provide your evidence (Photos) to get your deposit back.
With the evidence that you claim to have, you will have no problem getting your deposit back will you.
So, How come you haven't tried already ??????
After all, you would have responded to our check out then asked for you deposit. Why would the deposit company side with the landlord ???
The arbitration process is independent after all....
Strange one this.
I warmly welcome your review as this provides us with the opportunity to explain the process to any one that gets to read a fake review.
So, my advice is listen to Mr Elusive above and do your own research into deposit protection and discover that it is not possible for a landlord / agent to withhold a deposit without agreement from the tenant or decision being made via an independent adjudicator.
Thank you again for reading and thank you Mr Elusive for this opportunity.
Kind regards,
A.N Agent.
★★★★★ 1/5
GoogleIf unprofessionalism was a sport, they’d be champions.
Sy · 16 January 2026
★★★★★ 5/5
GoogleBrilliant Agency, easy to talk too, house is lovely in a perfect location for uni students and ENSUITE!! Would look for properties through this agency again.
Thalia · 26 July 2025
★★★★★ 5/5
GoogleNew Era have been fantastic, the moving process was very easy and straight forward with paperwork etc. Everyone at the office has been a huge help and offered so much of their time and support for me day and night. Thank you so much to you all x
X · 25 August 2022
Agent replied · 24 August 2024
We really enjoyed helping you move.
Thank you for your feed back.
I will make sure the rest of the team get to read this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
