Trusted Agent profile · Southend-On-Sea
★★★★★
1,145 reviews across 2 platforms
, 228-230, The Victoria Shopping Centre, Southend on Sea, Southend-On-Sea, SS2 5SP
Martin and Co's office in Southend-On-Sea, at , is rated 2.5 out of 5 across 1,145 reviews on two platforms, including 295 Google reviews rated 4.1.
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
1/5
Trustpilotirresponsible, frustrating
we have called them tomake an offer so many times then we have been told to wait for an email when we called back we have been told that there were too many offers so we cant make one, it was soo frustrating to hear that as we could of made an offer but due to their irresponsible behaviour I will never try to do anything with this company
1/5
TrustpilotAvoid at all costs also from a Landlord…
Avoid at all costs also from a Landlord perspective. Property not managed, promises of return calls which do not happen, when you ring them you find that the person who was supposed to return call is either on holiday or has left the company ......
Hi Francois, Apologies that you have had issues with a Martin & Co office. Can you let us know which office you have used so that we can direct your complaint to the relevant person?
5/5
TrustpilotI’ve been using this company for years
I’ve been using this company for years. They have always been professional and done their best for me. I don’t understand why there are so many 1 star reviews and suspect that are from a competitor. I also have noticed the complete lack of 2 and 3 star reviews which is strange.
1/5
GoogleJust trying to get details of a property posted on Rightmove but they are totally unresponsive, I don't think they are a real company and Rightmove should investigate and remove them from its sight.NegativeResponsiveness, Quality, Professionalism
Hello Doug. I am the owner of martin and co. We have been here for 20 years and are part of a national franchise. We are in a national lock down which means our reply may take longer than normal as we are being covid safe and working from home. Please email me on tony.lindberg@martinco.com I hope you reconsider your 1 star review at this time. I await your email. Thank you.
5/5
TrustpilotJanice at Martin and Co Liverpool South…
Janice at Martin and Co Liverpool South has been fantastic for the last year during a challenging property sale. Very supportive and pro-active. Can't recommend this team enough.
5/5
GoogleIn all my dealings with Martin and Co Southend I have found them to be entirely responsive professional and courteous.
Thank you Simon!
1/5
TrustpilotBad experience
Bad experience! When it was time to received the deposit they did a report (check in and check out of the flat). The problem is that we never did it at the beginning and only them did it so they said the flat was perfect without any type of damage. We waited 3 weeks for our deposit because what they said in the report of check out was totally wrong. Never again with them!
5/5
GoogleHave worked along side Martin and Co Southend for a number of years, the professional is impeccable with every job dealt with in fast and timely manner, it’s a pleasure to carry out works for the team that they have
Thank you jon you are a really reliable contractor and do a very good job.
5/5
GoogleHave been with Martin and Co for 3 years now and they have always helped us if there has been a problem. When we moved in it was a quick and easy process. One of the better estate agents around!!
Thank you and I am pleased the service has been satisfactory for you.
5/5
GoogleExcellent service as usual I have been a client for many years and the service just gets better.... no hesitation in recommending Martin & Co and all its staff well done guys.PositiveResponsiveness, Quality, Professionalism, Value
Thank you sharrow for the 5 star review
1/5
TrustpilotYou cannot choose a worse agent
They seem very helpful until you pay those ridiculous fees and then all of a sudden they become horribly unprofessional. You have to remind them of your requests several times and even then they don't act. They ignore your emails or, in the lucky case, answer them in one sentence. At the end they try to rip you off your deposit a claim even more for non-existing 'damage' of the property. Run away from them!
5/5
TrustpilotGreat Help
The services, including managing and maintaining of the property, I that I have received from Martin & Co. Glasgow have been great. They have always been very efficient in communication on every side. It really has helped me taking off the stress and time.
Hi Mary, thank you very much for taking the time to leave a review for Martin & Co Glasgow. We're pleased to hear you've been pleased with the service provided. Kind regards, Martin & Co (UK) Ltd.
5/5
GoogleGreat service & very professional. We used Martin & Co when letting out our property, and worked alongside Leanne Jones (one of there letting agents), she was always there to answer any questions and she found us perfect tenants. Martin & Co carried out all the relevant referencing and always supplied us with a copy of there findings. As I said, Martin & Co provided a great service and for a very reasonable price. I would definitely recommend!!
5/5
GoogleHaving dealt with Martin & co for over 18 months as a tenant, I can't speak highly enough of their professionalism and "can do" attitude. Will definitely use again, they try their hardest and nothing is too much trouble.
Hi Fred, Thank you for taking the time to review our Property Management service.
5/5
GoogleA pleasure to rent our home through, Reece and Rhiannon in particular have been great getting me and my partner into our new home! Everything has gone smoothly with great communication throughout! Martin & Co - Southend on sea
That's a lovely comment about the service you have received.
5/5
TrustpilotI had an amazing experience with Martin…
I had an amazing experience with Martin and co. Janine was appointed to me and was professional and lovely from start to finish, Thankyou !! Abby
1/5
Trustpilotthey lied to me and shouted at me.
they lied to me and many issues.they raise their voices .. not polite at all..they charged me beyond what is required for the last payment...they failed to do most of the required repairs. for this point..the landlord has a big share of the responsibility...
We are very sorry to read your review. Would you be able to let us know which Martin & Co office you used so that we can investigate further. Kind regards, Martin & Co (UK) Ltd
5/5
TrustpilotWe have used them twice
We want to praise Andrew Lester of Martin & Co Prestwich personally for doing such a good job. We chose him to sell our property for us because he was so good when we bought it almost five years ago, and this time was the same high standard.We hope that not only clients such as ourselves but also solicitors realise how fortunate they are when they have him as the estate agent.
1/5
TrustpilotWeymouth branch is horrible
Weymouth branch is horrible. They are doing no fault evictions withouth any compunction. Would give zero star is possible. They lie as you read a book. Unpolite and rude.
1/5
GoogleIt is not recommended at all.
5/5
GoogleWonderful to have someone so kind helping and supporting through the sale. Even though we were the buyers the sellers estate agent was amazing to us. Fantastic experience
Hello Jeannie, thank you for your review! Our sales team are glad that they could help you through this process.
1/5
TrustpilotAbsolutely disgusting
Absolutely disgusting. Everyone for the group booking turned up and we were told 30 mins later it was cancelled. When we rang up they were completely unprofessional and rude on the phone. Don't think they realise people have to pay money and take time off work to get to theae viewings
1/5
TrustpilotPoor experience selling property…
Poor experience selling property advised Martin and co estate agent on several occasions I had my doubts regard the authenticity of a cash buyer however was encouraged to hold on after 5 months still no completion date very unsatisfactory service and changed to a different estate agent would not use again
5/5
TrustpilotProperty Maintainance
We have worked for Martin & Co for several years now and have always found them to be well organised and efficient. They are proactive with property faults and quick to arrange repairs, ensuring their tenants experience a minimum of disruption.
Thank you very much for taking the time to leave a review, we look forward to continue to work with you in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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