Trusted Agent profile · Southend-On-Sea
★★★★★
1,145 reviews across 2 platforms
, 228-230, The Victoria Shopping Centre, Southend on Sea, Southend-On-Sea, SS2 5SP
Martin and Co's office in Southend-On-Sea, at , is rated 2.5 out of 5 across 1,145 reviews on two platforms, including 295 Google reviews rated 4.1.
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
1/5
TrustpilotVery Bad customer service
Bad customer service, no responses to emails, long waiting over the phone. For one week I tried to pay the holding deposit for a flat (needs to be done over the phone), but no one was ever available and every time I was told someone would get back to me which never happened. Later I saw the flats I was interested in were no longer available. They lack seriousness and transparency, absolutely cannot rely on them!
1/5
TrustpilotAwful experience.
Absolutely awful experience with the Cardiff office and after looking at other reviews we are not alone.
1/5
TrustpilotThey just wanted to take the money from…
They just wanted to take the money from deposit and make lame excuses to keep the deposit money. Be sure to talk to them before leaving their property other will they are gonna keep your deposit or deduct unfortunately charges.
1/5
TrustpilotApologies to Worsop Franchise. I am an absent landlord and rely on…
My sincere apologies to Worksop Franchise in Nottingham. This was not a reflection in any way of your franchise. It was for the PLYMOUTH franchise and I attached it to the incorrect franchise. I am an absent landlord and rely on this company in Plymouth. On 31st March 2018 it was noted in a report from them that a curtain rail was not working and another blind needed replacing. Immediately I asked that these be fixed. Regardless of emails and telephone calls, nothing has yet been done. Today I telephoned again and received yet another pathetic response as to why the work had not been carried out.. My tenant has been living with this since March. Unacceptable on every possible level. If they cannot manage this small problem, I question their expertise.
1/5
TrustpilotMartin & Co
AVOID AT ALL COSTS!I signed up specifically to leave this review as I have never before encountered service as appalling as the service received from Martin & Co. If it were possible to leave 0 stars, I would. Martin & Co manage several properties for us, and we actually work with several different offices, including both the Preston and the Blackpool office. Whilst I wouldn't recommend either of them, the Preston office is at least, marginally less useless. Given that we pay Martin & Co for their services, I expect them to do the job they are being paid for, which, in my opinion, they have not been doing.It came to my attention that there was a lot of inconsistencies in the rent Martin & Co were charging on two of our properties, and so I requested all of the relevant information from them so that I could investigate and check that there was no money outstanding. It took OVER TWO MONTHS of my constant prompting, before they finally sent the information I was requesting (very basic paperwork, nothing complicated. I still cannot comprehend how it took them so long to complete such a basic task). Upon receipt of this information, it transpires they have been under-charging our tenants for several years and subsequently owe us several thousand in unpaid rent. I have sent several further emails and lodged a complaint regarding this and am now being ignored completely.Their complaints policy is as follows:"The correspondence will be acknowledged within 3 working days. The matter will then be investigated and a full response sent to you within 15 working days." I sent my complaint two weeks ago to Martin & Co, and have been repeatedly chasing them over the past two weeks, requesting acknowledgement of my complaint. Not a single one of my emails has been properly acknowledged, never mind investigated - most of them go completely ignored. I do not have much faith that a full report will be forthcoming, given that they can't even manage to acknowledge my complaint. Unfortunately this will leave me with only one course of action - to take it to the ombudsman.A complete disgrace and utterly incompetent.
1/5
GoogleDisgusting service from this “company”. After weeks of waiting and excuse after excuse & contradictions, they finally said they would do the repair, but then when I phoned them, they said it depends if another emergency comes up. Unbelievable! The problem is a leaking pipe that they don’t seem to care about, ruining my patio. Also another matter I raised, a garden full of rubbish is still out there after at least a year!!! I don’t believe they will do anything, and can’t trust what they say, so I’m ending up doing it myself, at least I know it will be done!!! If they bother doing anything I will update
1/5
GoogleMartin and co and rubbish agency don't call you back when say they will. We have been in our house for a year now. A year on still waiting for work to be done via them. Never put the tenant first and fed up of calling them chasing up on jobs to be done. Don't use this agency if thinking of renting your place out. 1 star is too high a rating in my book it's no stars.
1/5
TrustpilotStill the rogues they were 3 years ago
Just seeing if this agency had upped their game but No, still as bad as they were 3 years ago. I will never forget the dreadful experience I had with them. An email they sent me today just reminded me of that and I thought that I would see if they had got any better. They are still the rogues I remember and I have unsubscribed from their emails now. Do beware this company
1/5
TrustpilotWouldn't trust that Dan with a barge…
Wouldn't trust that Dan with a barge pole!! My mother in law was selling her house with them and the indoor cctv picked up him going through her personal belongings. Safe to say we soon switched to gibbons Richard's, much better service and so much more trustworthy!!
5/5
GoogleAlways had good service from the team
5/5
TrustpilotAlison at Martin and co Sunderland has…
Alison at Martin and co Sunderland has been great sorting out all of the repairs and keeping us informed about the dates and times would highly recomend them
5/5
Trustpiloti just got the keys yesterday am so…
i just got the keys yesterday am so happy for nadeem. who helped me sale of this.house very kind and. humble person. am so sad he lift martin co state agents. we need people like nedeem. moor in offices. will be missed.
1/5
GoogleNot a great service. Was told on viewing the property that it was unfurnished as described in the details. Turned up with moving van and it was fully furnished. our landlord was fab and took care of most of repairs required. MArtin and Co had to do one of the repairs - their plumber did not keep the 1st appointment and then just turned up and expected us to drop everything so he could do the work. When it came to reletting the property, they did not tell us when they were going in with the keys for viewings and the first we heard that they had done any viewings was when they told us that they had found a new tenant. They had left the bathroom light on all weekend (we had already moved and were paying rent on two properties). We were entitled to a rent rebate which they were not forthcoming with and after many unsuccessful attempts to contact them by phone we ended up going in to the office to eventually be given the rebate. We are now still waiting for them to authorise the return of the deposit since 25.10.16. When phoned we were told that they only deal with deposits on a Wednesday and they would be doing it today. Fingers crossed ey?!
5/5
GoogleExcellent friendly professional service. Found me a tenant within 7 days and completed within 21 days. Would recommend and use again. Special thanks to Leanne L.PositiveProfessionalism
1/5
GoogleMe and my girlfriend rented a flat from Martin & Co Southend. They are the worst agents we ever experienced - we had an attempted break-in at our property and it took them 7 days to send round a locksmith to fix the front door lock to our flat! Yes, they left us with a broken front door lock for 7 days!!! They wouldn't respond to emails, calls or voicemails. Initially they refused to fix the locks and said it was our responsibility to pay for a locksmith (even though the letting contract stated otherwise). We had to threaten legal action to get them to actually send someone to fix the door... Whatever you do, DON'T RENT FROM THESE SHARKS!!!!!
1/5
TrustpilotNightmare Agency in The Midlands
DO NOT RENT OR BUY THROUGH THEM ! I have moved into a flat in Leicester in July 2020 and in many occasions, the agency proved to be unprofessional, unhelpful and totally care-less. ZERO COMMUNICATION as they're supposedly always busy, even at 9am on a Monday !! I cannot write explicitly what I think of them, but I hope you get the point!! Also good reviews are probably paid or fake !!!!
5/5
GoogleJo is certainly one of the best agents in Essex - a pleasure to do business with. Charlotte has provided great service to keep the sales process on track. I would definitely use this firm again.PositiveResponsiveness, Professionalism
Thank you for your feedback. Good luck and enjoy your new home.
5/5
TrustpilotExcellent service from Martin&Co Wokingham
Martin&Co Wokingham have been excellent! Rosemary has been so helpful in all aspects and I couldn't recommend her highly enough! Fantastic service! :-)
5/5
TrustpilotLettings feedback
We were very happy with the response and understanding of the property lettings manager Brittany. She was extremely helpful, friendly and knowledgeable and very professional. Very impressed with our end of tenancy checking out and her communication skills are exceptional.
1/5
TrustpilotWhat an Attitude
Phone this agent for a viewing the attitude the agent had really disapointed me.YOU DONT TALK TO YOUR CUSTOMERS LIKE THAT.THis dude needs training on how to speak with people
Hello Amjad, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co. office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
5/5
GoogleMartin and Co Southend have handled my mother's property for over 12 years. They have dealt with difficulties ranging from the smallest to the most unusual and always with efficiency and an eye to cost. I believe the tennents were also very satisfied. Now the property is up for sale Martins have done all the necessary preparations again very much to our satisfaction. We do not live in Southend and have sometimes had to deal with issues from Spain. Their efficiency cannot be bettered in my opinion. Annette Kilworth
4/5
GoogleI have used the services of Martin & Co., Southend, for three years now. Their staff are always polite and responsive. More than that, they have been effective. I had water damage from a leaking cylinder, and Martin & Co dealt with the insurance claim, the repairs, the redecorations and everything. I think the Group has a great service too as I use two other Martin & Co. offices in different parts of the country. They all email monthly statements to me like clockwork - makes it easy for me to administer from my end, as I live abroad. Well done guys!
5/5
GoogleI have been using Martin & Co for the past 6 years and have always found Tony Lindberg and his staff to be very professional, helpful and polite. During that time they have found me two excellent tenants who have never been a problem at all. Martins have provided me with good service and advice over the years regarding my properties and have never found them lacking in any way. The six monthly inspection is thorough and the report is very reassuring. Any maintenance work required is carried out by one of their recommended tradesmen and I have found their quotes always very competitive. I would thoroughly recommend Martin & Co to fellow Landlords with no hesitation.
1/5
TrustpilotI don't usually give just 1 Star
I don't usually give just 1 Star. But one particular branch in Cornwall has proved to be quite unprofessional. I would like to tell them that one size does not fit all. We all have our own story especially more so during this Pandemic. This company needs to adapt to the changes regarding people's changed lives during this time, and become much more emphatic and sensitive in their dealings with individuals.
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