Trusted Agent profile · Southend-On-Sea
★★★★★
82 reviews across 1 platform
16 - 18 Warrior Square, Southend-On-Sea, SS1 2WS
Lifespace's office in Southend-On-Sea, at 16 - 18 Warrior Square, is rated 3.6 out of 5 across 82 reviews on 1 platform, including 82 Google reviews rated 3.6.
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
5/5
GoogleI've just moved into one of Lifespace's property's in West London. Both Callum & Gemma have been an absolute pleasure to communicate with throughout the whole process (Viewing/Referencing/Agreements) and have made the transition into my new home a breeze.
Hi Jordan, Thank you very much for your kind words! Best regards, Lifespace
5/5
GoogleOne of the best agency in london. They are very good and supportive
5/5
GoogleVery professional experience. Callum and Gemma were particularly helpful and courteous
Hi Tom, Thank you for your kind words. Callum and Gemma will be especially pleased to read this. Enjoy your new home! Lifespace
5/5
GoogleWonderful help and very professional definitely a five star
5/5
GoogleLifespace have been my landlords for the last 3 years, well maintained property and I’ve always had quick professional responses to my queries. Eg. My boiler packed up, and within 10 Mins of my emailed being sent the maintenance team rang me back and were here within the hour, fast fix and cleaned up After himself. Very pleased.PositiveResponsiveness, Quality, Professionalism, Value
Hi Lee, We are so happy to receive this review from you - glad you have had a positive experience with us! Lifespace
5/5
GoogleGreat properties in a well looked after condition. Renting with Lifespace has been an easy and stress free process. We've been with them since January now, and have zero complaints.
Hi Emily, Thank you for your feedback and the five star review! … More
5/5
GoogleGreat experience of a flawless move via them - raised some issues but quickly resolved :) Nothing ever seems to be a bother. Happy to call them my landlord.
Hi Paul, Thank you for your feedback and the five stars! … More
5/5
GoogleGreat company, friendly staff, helped with everything possible from helping me find a property to moving in. Definitely recommend them
Thank you Jake for your kind words and we hope you both enjoy your new home! Best regards, Lifespace Team
5/5
GoogleProfessional, efficient and approachable estate agents. I had the privilege of working with one of their agents Callum Wright who was advisory and helpful through every step of the tenancy process. I would use these estate agents again.
Hi Robert, Thank you for your feedback and the five star review! Best regards, Lifespace
1/5
GoogleREAD THIS BEFORE RENT WlTH THEM! Be careful about paid in Lifespace. They have terrible communication about payments, and the missed up. You have to demonstrate them with their own emails about the rent of the house. They can say you have a false debt with them and force to pay, this misunderstanding could you get you a problem in future rent because they pass wrong information, and when speak to you they said "pay this amount and I can give better recommendation" In my case they said my debt was more that £2,600, after a lot of email to demonstrate my debt was around £80 for last days I was in the studio. They never care about mice infestation, pipe problems and leaking. I have spent more than £200 for fix up these stuff. These leakings appeared more than one year ago, and they do not nothing about that. I have emailed and called but not solutions. Please if lifesapace read these, could you fix up until winter comes. Thank you! If you want to rent double think before do it. LIFESPACE SHOULD GET THIS FEEDBACK AND IMPROVE The star they deserve is about they friendly when you are lucky and get contact with them and the building cleaning. I quite surprised about comments say they were quick to fix up. THEY NEED TO IMPROVE IN THAT! OR MINIMUM ASK ABOUT THAT AND KEEP CONTACT! - after one and a half year the ask for leaving the apparment!!!!NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleTerrible landlords. Really bad communication. Failed promises. Constantly having to chase for basic things. Would not recommend.
Hi Michael, We are sorry to hear that you was not satisfied with the service provided. … More
5/5
GoogleOne of the most friendliest agencies, very helpful, flats are well looked after
Hi Assel, Thank you for your feedback and the five star review! … More
5/5
GoogleCallum at Lifespace was very professional, efficient & extremely helpful!
Hi Megan, Thank you very much for your kind words, we will be sure to let Callum know. Best regards, Lifespace
1/5
GoogleWas with these guys for 5 years had paid on time every month, have been cheated out of £400 of my deposit. When I moved in originally nearly 3 years ago, carpets had stains, mould on walls were just covered with paint, lino was in a terrible state, oven was disgusting that I paid for a professional clean on the oven went out and spent on a carpet cleaner, got on my hands and knees to scrub the lino. Every year spent hundreds on trying to keep the mould abay, however have lost over £6000 on furniture, and I am once again out of money when getting my deposit back. Personally wouldn't use ever again.
1/5
GoogleTried to get hold of them regarding a property that they were renting in Southend by both Rightmove and and via their own website and did not hear a thing back.NegativeResponsiveness, Quality
Hi Nathan, Sorry to hear that you did not have a good experience with us. We receive a large number of enquiries and phone calls every day so we do try and back to each one as soon as we can, thank you for letting us know. Lifespace
1/5
Googlenot happy with this service my mother and myself are only entitled to 600 per calander month these estate agents are ment to accept housing benifit and pets so they must understand that for two people between us we would only be allowed 600 per calandar month? upon asking information myslef and mother are not allowed to live in a one bedroom property this property we asked about was a double bedroom with a garden for my dog i do not belive that a daugther ans a mother are not entitled to a one bedroom and it has to be a two bedroom as this would not be affordable and would be above 600 pcm i belive that life space know this and know how much two people would be entitled to on dss yet they said we would not be entitled to a 1 bedroom at our price and would have to get a two bedroom. i feel this is not the truth and we have been chastised will not be looking here again as i was under the understanding these estate agents understand dss and the prices that two people are entitled to. i dont recomend these estate agents if you are only entiteld to 600 and are trying to get yourself and youre child a place to live i feel very let down and targeted.
1/5
Googlewent to see a property to my disbelife there was a white van parked on top of the entrance to the property no way in or out whoever lives in the upstairs has there own door and was not in to move it. i was do disgusted i just walked away as if i am gonna live somewhere i cant even get in through my own door i was told by the estate agent it's always parked there such a nuciance pathetic
5/5
GoogleI've rented from Lifespace for over 3 years now. The staff are always happy, professional and polite. Whenever I've had a problem like when my boiler stopped working they sent a repair man out the very same day. No fuss no delaying they just dealt with it ! They're very experienced and follow the book! I've rented from other companies before and have been completely conned with admin fees of all sorts. Lifespace do not charge admin fees when you start renting with them. You just need to prove you can afford the rent, have good references and have a guarantor or a 2 month deposit... it's that simple. Lifespace are not an 'Estate Agents' they are the landlord, because they own the property, which is probably why they deal with things so quickly. I highly recommend this company for other renters. After my 3 years experience with them I don't think I could ever rent from anyone else! Thanks
5/5
GoogleHaving been with LifeSpace for only a short time I today had an issue with a leak and the response not only from the staff Lura and Natasha but also Garry the plumber was great ...Many Thanks..
Hi Mel, Thank you for your kind words, especially about our lovely staff and plumber! Lifespace
1/5
GoogleTerrible landlords. Really bad communication. Failed promises. Constantly having to chase for basic things. Would not recommend.
Hi Michael, We are sorry to hear that you was not satisfied with the service provided. Feel free to reach out. Best regards, Lifespace
5/5
GoogleFriendly staff , Callum,Laura,Gemma Thankyou for your patience while waiting for our documents , happy to be in our new home and thankful for the professionalism throughout
Hi Shane, Thank you for your kind review, this is lovely to hear. Gemma, Laura and Callum are especially pleased with your comments! Lifespace
1/5
GoogleDisgusting policies who refuse to rent one bed apartments to a mother and child, who are on benefits saying they need to be in a 2 bed which costs 750-800 pcm when housing benefit is 606 4 weekly..... Telling people they have to find the means to pay the extra 200 a month when their child isn't even school age! Avoid this company like the plague, they would rather see people homeless. Vile company!!
5/5
GoogleI have just rented a property from lifespace, had a couple of hiccups on my end and lifespace were really accommodating and helpful! Highly recommend :)
Dear Kristi, Thank you for taking time to leave such a lovely review! Lifespace
1/5
GoogleVery quick and eager to take your money, but painfully, foot-draggingly slow to front up to any financial responsibility on their end.NegativeResponsiveness, Quality, Professionalism, Value
Dear Tom, Thank you for your review. We believe this was a more complicated situation than fulfilling financial responsibility but we always do appreciate feedback. Lifespace
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lifespace's Southend-On-Sea office has 82 reviews across 1 platform: 82 on Google.
Lifespace Southend-On-Sea is rated 3.6 out of 5 across all 82 reviews, and 3.6 out of 5 on Google from 82 reviews.
Lifespace Southend-On-Sea, 16 - 18 Warrior Square, Southend-On-Sea, SS1 2WS.
