Trusted Agent profile
★★★★★
101 reviews across 3 platforms
163 The Broadway, Southend-On-Sea SS1 3EX
Hair & Son's Southend-On-Sea office at 163 The Broadway is rated 4.0 out of 5 across 101 reviews on three platforms, including 51 Google reviews rated 4.7. Checked 9 October 2026.
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
5/5
TrustpilotSatisfied customer
We have just used Hair & Son to lease our shop . Diane Tait was the person who we dealt with and she could not nave been more helpful. It was not straight forward and she really worked hard for us. I would recommend them to anyone. The whole team are so helpful .
5/5
GoogleLorraine and Adrian were extremely helpful throughout the process and went beyond their duties to assist in our purchase.
Thank you for you feedback
5/5
GoogleGreat customer service. Lorraine kept me informed at all times of any progress. Would recommend Hair & Sons at Thorpe Bay
Thank you Brenda, I hope you are very happy in your new home !
5/5
GoogleMy self and my Partner have had a great experience with Hair & Son, thank you Lorraine for all your help.
Thank you so much for your review, we hope you will both be very happy in your new home !
5/5
GoogleSold my previous house and purchased our new home with Hair and Son between April and September. Smooth transition, kept up to date with all arrangements and all calls returned...even at 7am on a Sunday Morning much to our delight. Richard and Maya were exceptional throughout. Would recommend highly. Thanks guys!!! You're doing great!
5/5
GooglePut my house on the market with Hair & Son in late December 2019. After nine months and three attempts, the sale was completed in late September 2020. This was due in most part to the tireless work of Lorraine and Adrian, their endless patience, and their great professionalism during the long and difficult period. Many many thanks for a job well done !
Yes, it certainly wasn't easy but so glad it had a good outcome. It was a pleasure working with you.
5/5
GoogleI have received a great support and service from Adrian and Lorraine team at the Thorpe Bay office. Any problems or technical issues, they would find the the appropriate expertise to sort them out very quickly and effectively. I must also say the LORRAINE is super in helping to ease the most stressful time of buying or selling a property. Thank you!
Thank for your review , it is very much appreciated.
5/5
GoogleHair and Sons at Thorpe Bay - what a fantastic service they have provided. We recently moved into our new home and found Richard, Sam and team extremely helpful and accommodating. They gave excellent advice when required and their service was prompt, reliable and polite at all times. Thanks again.
5/5
FacebookSold my previous house and purchase our new home with Hair and Son between April and September. Smooth transition, kept up to date with all arrangements and all calls returned...even at 7am on a Sunday Monday much to our delight. Richard and Maya were exceptional throughout. Would recommend highly. Thanks guys!!!
5/5
GoogleStaff are very professional and do what they say they'll do. Lorraine is very good.
Thank you Deborah, we do our best !
5/5
FacebookGood work deserves a good recommendation I saw testimonies from several people on other pages talking about Mrs. EVELYN JOSHUA on how she helped them out of financial struggle through Forex/Bitcoin Trading so I also decided to give it a try if I would share mine also. I made an investment of $500 with her company and got $6300 payouts without stress with the help of her managing my Trading account. Thanks, a lot Ma, you are heaven sent I highly recommend her to you all and you will be glad you did.WhatsApp:+1(804)391-9232E-mail:evelynjoshua24trades@gmail.com
5/5
FacebookHair and Sons at Thorpe Bay - what a fantastic service they have provided. We recently moved into our new home and found Richard, Sam and team extremely helpful and accommodating.They gave excellent advice when required and their service was prompt, reliable and polite at all times. Thanks again.
1/5
FacebookVery poor service! The hair and son manage the property We live in , all issues never have been properly resolved ! Noone is bothered to reply on the emails from the property owners ! Their fees are not small ! What the owners have to pay for ??!!!
1/5
FacebookI live next door to a property managed or owned by Hair. The house has been empty and abandoned for over 6 months. Some weeks ago during stormy weather the down pipe from the roof came down meaning that rainfall floods outside my kitchen door.. I have rung Hair to report this. Their responses have been, staff absences due to COVID, waiting for estimates, with our maintenance team. My email is ignored. With such appalling customer service I would never trust them in Sales or Letting.
5/5
FacebookRichard, Maya and Samantha were so helpful when we purchased our first house. Always friendly and professional! The team answered all our queries and questions promptly. We found them very easy to work with and they made a potentially stressful time very relaxing.
1/5
FacebookSort issues out. My brother has ongoing issues and nothing is being done to resolve them, My brother sent e mails make telephone calls and even sent a letter of complaint. After over a year this matter should have been sorted. THIS COMPANY IS USELESS AND HAVE NO INTEREST IN RESOLVING PROBLEMS JUST MAKING MONEY
Hello Pam, in order for us to address the issues you refer to it would be helpful to know which department your brother is dealing with. Could you possibly message us with your brother's name and a brief outline of the problem he has encountered so that I am able to ask the relevant head of department to make contact please?
5/5
GoogleGreat experience - thank you Lorraine!
Thank you Jamie
5/5
GoogleHighly recommended. All the very dedicated team at Thorpe Bay including Richard, Maya and Samantha were completely professional and helpful with everything. The high standard of professionalism, communication and responsiveness this firm deliver are absolutely excellent. First class.
1/5
TrustpilotReading the previous review
Reading the previous review, I see a pattern here. Hair and son are the managing agent for my property and I have had multiple issues with them not following up or owning issues of late. They consistently wash their hands of duties and going through the complaints procedure seems to be an utter waste of time. The complaint manager does not respond to emails, ignores phone calls and six weeks after lodging formal complaints has not even responded or addressed the complaints yet (while ignoring phone calls and voice mails).
1/5
TrustpilotIf I could rate zero stars I would. Horrendous.
Hair and Son did a horrendous Job of managing my property. I raised multiple issues throughout last year of which none were dealt with. One which could have resulted in serious injury and/or hospitalisation. I chased them for months before anything was done. Even then, they completed a short term fix rather than repairing the damage. Their complaints handler (funnily enough - partner in the company) was just as incompetent, non-responsive to emails/phone calls and frankly rude. I am still dealing with issues to my property due to their incompetence in property management.
5/5
FacebookThanks for helping us sell our parents home. It took a while, but you kept us informed all the way and we were right to listen to your advice. Great service from Richard and the team.
1/5
GoogleComplete lack of trust in this estate agent. High stress levels, low morals and non existent communication sum them up... Incorrect information on pricing when viewing and when trying to buy a property, next to no communication on our offers and had to keep making phone calls as never received hardly any information so had to keep chasing them. To make matters even worse asked to be kept informed of other offers near ours which had not been accepted after weeks of absence of phone calls/mis-information when negotiating which they agreed to and they then sold it next week to someone else at a very close offer to ours!!! Unbelievable behaviour and service. Hair and Son Thorpe bay you really need to look at your operations and how you conduct your business.. Not that it really matters to you as you quite clearly don’t care about anyone else but I will never buy/sell or rent a property associated with yourself in the future and wouldn’t recommend you to my worst enemy! Absolute shambles!
1/5
FacebookCame in to see when my roof would be fixed after all winter dealing with increased fuel bills only to find out no report had been made despite two phone calls off us,To then be told how that we should of complained more, is this really how you do business
We are sorry to hear that our advice to you, whilst you were in our office earlier renewing your tenancy agreement, doesn't meet your expectations. As discussed, we have spoken to the staff member who manages your block and who is currently looking into the situation. She will be in touch with you with an update as soon as she is able to, however in the meantime should you wish to discuss the matter further please do not hesitate to call the maintenance department directly on 01702 394959.
5/5
GoogleExcellent service received from both Adrian and Lorraine at Hair &Sons, during a long purchase process caused by lockdown and problems with my own sale. I would recommend Hair & Son to anyone due to their professionalism. Many thanks, Michael Cadogan.
Thank you for you review, we hope you will both be very happy in your new home
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hair & Son's Southend-On-Sea office has 101 reviews across three platforms: 51 on Google, 42 on Facebook, 8 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Hair & Son Thorpe Bay is rated 4.0 out of 5 across all 101 reviews, and 4.7 out of 5 on Google from 51 reviews, checked 9 October 2026.
Hair & Son Thorpe Bay, 163 The Broadway, Southend-On-Sea SS1 3EX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.