1st Call Sales and Lettings reviews

★★★★★ 5/5

Google

As a first-time buyer in the area, the process naturally came with plenty of complications, but Rob made the entire journey significantly smoother. From start to finish, he was incredibly patient and always on hand to support whenever I needed guidance. He went above and beyond, accommodating additional visits to the property and taking the time to truly listen to my queries and concerns. Buying any home is a high-stakes process, but Rob was very accommodating and proactive in helping me secure my purchase. I highly recommend working with him if you are looking for a professional who is supportive, attentive, and genuinely invested in helping his clients. Thank you!

Jason · 15 April 2026

★★★★★ 5/5

Google

We couldn’t be happier with the service we received from 1st Call Property, especially Richard and Cam. As first-time landlords, the whole process felt quite daunting, but they guided us every step of the way with professionalism, patience, and genuine care. From initially letting out our home to selecting fantastic tenants and managing everything seamlessly, they made what could have been a stressful experience feel smooth and reassuring. Their communication was excellent throughout, and nothing ever felt like too much trouble. Richard and Cam have been an absolute pleasure to deal with, friendly, knowledgeable, and always going above and beyond. We’re incredibly grateful for all their hard work and wouldn’t hesitate to highly recommend 1st Call Property to anyone looking for a trustworthy and outstanding service.

DA · 26 March 2026

★★★★★ 5/5

Google

1st Call Sales & Letting made my house search easy,Talk about the customer service, it’s top notch, easy and user friendly step by step process of documentation, Especially the staff that attended to me Richard, with an excellent skills he was so helpful,I got my space in 1 week without stress,I recommend 1st Call Sales & Letting any time any day, they have your taste of homes.I’m enjoying mine.

ARIYO · 16 March 2026

★★★★★ 5/5

Google

Camilla and Richard were both very helpful and polite and dealing with us and arranging things very speedily for us to move into our new home 🏡 They were able to answer all of our queries and were happy to show us around the property on several occasions before we made our decision. We are truly appreciate of their support. Would highly recommend 1st Call for anyone looking to move!

Kiera · 16 February 2026

★★★★★ 5/5

Google

I would not hesitate to recommend 1st Call Sales and Lettings, and in particular Rob Crowe. I met Rob when buying a flat, where he was the sellers estate agent. Rob was not only extremely professional, and so easy to deal with, but also a lovely guy and never tried to up sell. Rob always kept me well informed and was always optimistic and a real pleasure to deal with. Thank you Rob for all of your help and patience!

Ian · 5 November 2025

★★★★★ 5/5

Google

Rob Crowe from 1st Call was recommended to me to use when selling my property. Rob was friendly and helpful and extremely informative with the whole process. He kept me up to date, offered advice when needed and answered all my questions …

Susan · 16 November 2025

★★★★★ 5/5

Google

I would highly recommend 1st Call Sales & Lettings. Rob was extremely knowledgeable during the first viewing of the property and was able to answer all the questions I had on the subsequent viewing. He was quick to respond to communications and dealt with other parties swiftly. That made the process so much easier. Thanks Team!

Chris · 10 November 2025

★★★★★ 5/5

Google

I’ve always had a reliable, responsive and efficient service from the team for the 6 years they’ve been managing my rental properties which recently excelled with advice and support from Richard and the team to help navigate some complications and issues. A great service I would highly recommend.

Joseph · 16 December 2025

★★★★★ 5/5

Google

I dealt with Cam and Richard from 1st call and they were both extremely helpful. They went above and beyond with the service. Very quick to respond and really good communication. Would 100% recommend

Daniel · 26 March 2026

★★★★★ 5/5

Google

Richard and his team have once again provided an amazing service. They updated me on every step and I had a new tenant within less than two weeks. Jessica was professional, friendly and very easy to get hold of. They have proved again that they are a brilliant team. This is the second time that I have made use of the services provided by Richard and his team. It was a smooth, easy and very positive experience and I would highly recommend them.

Einass · 23 September 2024

★★★★★ 5/5

Google

Rob and team have been totally professional throughout what most people would regard as a very stressful time. Rob was always ready to answer any questions I might have had. I cannot thank him enough and would certainly recommend him and the team. Thank you Rob

Barbara · 29 October 2025

★★★★★ 5/5

Google

The whole process from start to finish was amazing. Rob Crowe is an excellent sales manager from the first viewing and securing the sale and ensuring it moved along smoothly and efficiently. Nothing was too much trouble for him and I would …

Lisa · 16 November 2025

★★★★★ 5/5

Google

1st Call supported us to buy a house in Southend recently. Big thanks to our agent, Rob Crowe. He supported us through the whole process. From the first viewing, negotiating the price and purchasing the property. We can't thank him enough for each time he made himself available to allow us extra viewings, especially as we needed to bring builders in to plan for the renovations we intended to carry out as soon as the property was transferred under our ownership.

Franck · 16 February 2026

★★★★★ 5/5

Google

I have recently started a tenancy through 1st Call. It is my first time using this agent and must say, the service has been amazing from the start! I initially dealt with Jessica Deal who was extremely helpful and informative whilst maintaining complete professionalism. I’m very happy with the property and its condition, it’s clear it has been maintained and managed well. I would recommend this agent to anyone looking for a new property.

Reece · 16 October 2024

★★★★★ 5/5

Google

I recently had to move due to my landlord selling the property. I was helped by the team at “1st Call Lettings” they were absolutely amazing and found me a property that was suitable for my requirements. I was able to move in 2 weeks later, In the face of an incredibly stressful time each team member played a key part in helping me get my new home! for my son and I. However Camilla and Gill both gave me back my faith in humanity 😮‍💨🤗 and went above and beyond to help me. Even as far as down to babysitting me through who to call and what to do re paying my bill’s. ( I’ve just come out of a 26 year marriage! in which the Ex Hubbi dealt with all of that) I would 💯 recommend 1st Call lettings ☺️ they are an amazing and very professional team. I looked with a few other estate agents! and none of them were as helpful and helped in the way 1st Call have. Thank you so much to all the team 🫶🏽☺️

Heidi · 16 January 2026

★★★★★ 5/5

Google

Unfamiliarity with the ins and outs of private renting lends itself to a bit of anxiety, but the journey becomes easier when you have an agent like Cam. From start to finish, our interactions were the perfect blend of professionalism and kindness. Empathy and patience flowed effortlessly, reflecting her personal and deliberate commitment to being a blessing to others. Which agent would avail themselves to collect a delivery of furniture without fuss? I'll tell you who, Cam! No words can aptly capture my gratitude for her support in securing this rental, but I must at least start with this review.

Sharryl · 16 January 2026

★★★★★ 5/5

Google

After dealing with 1st Call Sales & Lettings for a year and a half, I can say the experience has been better than expected and just overall great. Dealing with Jess and the team has been an absolute pleasure, nothing but professional through and through, quick turn arounds on issues I faced with the flat (If any) & friendly from day one of moving even till the day of the end of my tenancy! 100% would recommend!

Dale · 13 April 2024

★★★★★ 5/5

Google

This was my first time moving homes, and Jason made it easy to understand. He was patient with me while I figured the process out. It was a great experience with this letting agency and Jason's work! Thank you, for helping me find my first home!

Gabriele · 13 February 2024

★★★★★ 5/5

Google

I found 1st Call to be very efficient and professional in the way they handled a complex sale of two rented flats, a leased unit and Freehold. Over three months they negotiated between the buyer and solicitors and pushed the sale through to completion. They also handled the tenants well in a potentially difficult situation and looked after their interests. I would have no hesitation in recommending 1st Call to any Landlords wishing to sell.

Steve · 16 December 2025

★★★★★ 5/5

Google

Gill has been extremely helpful as have all the guys at 1stCall Sales and lettings. Always there to answer ( even the silliest of questions) willingly and with a …

Kim · 16 November 2025

★★★★★ 5/5

Google

Very responsive and reactive team, Recently I’ve been in the process of negotiating a new tenancy. Jess was compassionate and empathised with my situation but at same time respectful and professional with the landlord and wishes. Renting is a business but built on relationships to have a good one there must be trust, Jess approach was real and practical could talk freely which helped explain my situation with out embarrassment. Business with a ❤️ And deal with Jess gets things done.

Jamie · 15 November 2023

★★★★★ 5/5

Google

I just wanted to leave a review for Jess at 1st Call. She’s been an absolute star! Jess is excellent at communicating, always keeping me in the loop and responding quickly to any issues. She handles everything with efficiency and professionalism, making sure things are resolved fast. It's clear she genuinely cares about delivering great service. Highly recommend!

Admin · 8 November 2024

★★★★★ 5/5

Facebook

With a very lengthy up for sale 》Sale agreed 》 Sold Rob was on top form. Rob went above and beyond including being the 'middle man' between us, the buyer and both solicitors as unfortunately our Coveyancing Solicitor was not the best. He is passionate in everything property, friendly and has a calm nature. Would 100% recommend. Thank you Rob!!

Lorraine · 22 September 2024

★★★★★ 5/5

Google

Camilla Pennington was helpful in helping us achieve our aim of relocating to westcliff on sea overall 1st call got a great service. Thanks Cam.

Abiodun · 16 November 2025