Tenant Direct Southampton reviews

★★★★★ 5/5

Google

Process and moving in went well.. agents and maintenance are very helpful and accommodating 😊 …

Maria · 20 August 2025

★★★★★ 1/5

Google

After living in one of Tenant Directs properties for 2 and a half years I can happily say I'm now dealing with another letting agent and would never go back. We put up with it for so long because the price of the flat was very competitive, but everything was a lot of effort and we seemed to be doing more work than they were. Maintenance requests took weeks or even months to be acknowledged, when they were 'fixed' the same problem would often occur soon afterwards, we would have been overcharged for water bills twice had we not picked them up on it, general communication was awful (unless they were reminding us to pay rent). This was all brought to a head when we were moving out. We were not told anything about the leaving procedure including leaving keys, time of departure, and then ultimately it took 5 weeks for us to get our security deposit and again they tried to overcharge us for the remaining water bill- I can only assume they were trying to overcharge us because it took me all of 30 seconds of simple calculations to correct them.. All in all, if you want a cheap flat and to just be left all on your own to live there as the condition slowly deteriorates around you, Tenant Direct are exactly the company for you!NegativeResponsiveness, Quality, Professionalism

Luke · 23 October 2020

★★★★★ 1/5

Google

We lived in Carlton House for 2 and a half years (a property managed by Tenant Direct) and had very substandard customer service, constantly having to chase regarding maintenance requests and receiving limited (and poorly written) communication in general. I now rent through another letting agency in Southampton and am pleased to say the difference is stark between the two, with communication delivered in a friendly manner, promptly, and with perfect clarity. To say it is a relief that a property management company feels comfortable doing their job "managing a property" is an understatement. Hopefully Tenant Direct have improved since we finished renting with them (June 2020) but judging on their response to (presumably just) critique and constructive feedback on these review pages it's safe to say the jury is still out. It would be great to see acknowledgement of previous bad experiences of customers and a desire to make things better, rather than outrage, outright denial and deleting review pages.NegativeResponsiveness, Professionalism

Sam · 23 October 2020

★★★★★ 1/5

Google

Don't let the generic five star reviews (from accounts with a suspiciously low number of reviews) fool you - Tenant Direct are nothing short of an absolute nightmare to deal with. By far the worst letting agent I have ever used. I lived at one of their properties for two and a half years and from start to finish everything was an arduous task. Expect to constantly have to chase the office for any admin work to get sorted, for maintenance requests to take forever to be completed (if at all), and generally to receive terrible customer service across the board from agents who couldn't care less about any issues that may occur with your tenancy. You might be tempted by the low prices for their properties, but it is 100% worth paying a bit more to avoid the stress of dealing with this terrible company.

M · 23 October 2020

★★★★★ 1/5

Google

This company is not trustworthy, they advertised the property with free wifi, on moving in they changed the narrative that one of the tenants has the wifi to share. Second, they lied that I did not tidy the room on left the property. They tried to withhold my deposit and even added an additional £50 for cleaning. Thanks to the Adjudicator who awarded my total deposit to me. Please run away from them !!!NegativeQuality

Femi · 11 December 2021

★★★★★ 1/5

Google

This company is not trustworthy, they advertised the property with free wifi, on moving in they changed the narrative that one of the tenants has the wifi to share. Second, they lied that I did not tidy the room on left the property. They tried to withhold my deposit and even added an additional £50 for cleaning. Thanks to the Adjudicator who awarded my total deposit to me. Please run away from them !!!NegativeQuality

TJ · 23 October 2021

★★★★★ 4/5

Google

Overall a good estate agent. Very good value and was able to accommodate my short-term let requirements easily. My check in and check out was done very promptly, with great communication. Had some teething issues with maintenance requests when I moved into the property that took many weeks and a lot of chasing to resolve! However, communication was always clear and responsive when I chased, so the delay seemed to be an internal issue.PositiveValue

Tom · 23 October 2021

★★★★★ 1/5

Google

Lol what can I say? Deez guys are total scammers. They're the laziest people I've ever met who can't be bovered to lift a finger for anything. They make promises but don't keep them. They charge crazy money for terrible flats. Just avoid at all costs.

Sam · 23 October 2020

★★★★★ 5/5

Google

Amazing company, helped me get my flat quickly. Brilliant team 👍 …

Ronnie · 24 June 2025

★★★★★ 1/5

Google

Where do I start? Tennant Direct have continued to fob us off because the manager is never in. They have yet to solve a rat problem they are trying to pin on us and yet we know it was here before because we found rat poison when we moved in. They will not remove the previous tenant's belongings from the garage, yet you can bet that we will be charged for not getting rid of it when our contract ends. Also, they have lied to us by saying that they would contact Scottish Power on our behalf, yet Scottish Power bad never received a call. Tennant Direct have continued to break housing laws in the hope that they will get away with it because we are a house full of students. Please do not trust them and if you do, follow our lead and sue the money thieving bastards. I wish you all the best.

T · 24 October 2017

★★★★★ 1/5

Google

i give it 1 star because its the minimum. my Daughter and her boyfriend viewed a flat with this company 3 weeks ago and it was agreed that the flat would be cleaned ,all walls repainted (as estate agent said anything has to be an improvement of what was here)a new bath panel (split and hanging off) and a new toilet flush for the toilet as its was broken. on the 20th of July they signed for the flat after being told they had to pay another half months rent 24 hours before signing,on top of the month in advance plus fees already paid.we had moved a lot of items in when my daughter turned up and said ,the bath panel has not been fitted then toilet had not been repaired and no walls painted and definitely no clean had been carried out . there was a tub of melted ice cream all mouldy in the freezer (this was not there on viewing the flat) food debris in the dishwasher and the carpets hadn't even been vacuumed. we then discovered they needed a card for the electric and so called the agent. when he arrived he explained we were lucky he came out as nobody else wanted to (great what happens when your on holiday??). he could not find the electric card or find a key for the meter cupboard claiming the lock must have been changed. when i explained that with out a door key they cant put the card in the meter the agent said ill get a key, when asked how quick he said hopefully today (it was 16.30) or first thing. so you expect them to stay in this flat with a 7 month old baby with no electric. his reply was 'its not my fault'. whos is it then?? when i asked about the Bath panel he said its on order along with the toilet flush. when i said B&Q are less than 5 minutes away shall i go and get one he said no its been left with our repairs department. when we challenged the fact that the walls were not painted ,he said 'we only found out this morning that the landlord hadn't done it' when i asked what time he said '10ish'. so i explained that my daughter had signed at 12pm and was told all repairs including the painting had been done as agreed on the sheet of paper, and if it was known before signing that this wasnt done ,they should have advised them. his answer was that he thought they had signed on Monday. so clearly thinking they had got away with it!!!! he said they could not afford the clean as the previous tenant had done a runner owing 4 months rent , but when they viewed the flat they were told that the tenant had bought their own place . When tryng to get in to the flat my daughter was told that the landlord will only give a 6 month lease to her so that they could make sure the rent is paid in full each month(they would get help with approx £150 from eastleigh council) after explaining that they were puling out and wanted a refund the agent then admitted the 6 month lease was purely because the landlord wanted to sell the flat asap. this company is awful to deal with they very rarely call you back and definitely do NOT do what they agree to do. The service was sloppy at best with no customer service skills what so ever. AVOID AT ALL COSTS. They have now collected a full refund and are now looking else where but there was someone else in the office shouting about work not being carried out when collecting their refund!!!

Darren · 24 October 2016

★★★★★ 1/5

Google

Where to start? House wasn't cleaned in the slightest before moving in (despite money taken from our deposit for 'cleaning' when we moved out) - previous tenant's rubbish was left under beds and in drawers, fridge smelt, oven was covered in a layer of filth etc. Maintenance issues barely ever get dealt with, they iften say they'll be over and never show up and they didn't even give us all the right keys when we moved in, after making us wait in their office while they went to pick up the keys as they didn't yet have them. Basically, they're very friendly and helpful on the phone then nothing gets done. They even changed our locks without telling us right before Christmas, meaning they were shut for a long period of time and we were unable to come in to collect the new keys. Prices of fees went up each time they were mentioned and you're often required to pay hefty sums at short notice. They also say work will be done before moving in, such as the garden being sorted, but it is exactly the same when you move in. If any students are thinking of going with them just please, don't.

George · 24 October 2016

★★★★★ 1/5

Google

Aweful service. House not cleaned when we moved in. When we moved out a year later, we cleaned it thoroughly to a far greater standard than when we moved in, however they still kept around £150 of our deposit to pay for a cleaner to visit claiming that it wasn't left in the condition it was found in. We have evidence to suggest that no one was ever sent round to the house anyway after we moved out. It appears that they may have the standard practice of keeping a large portion of the deposit by default.

Tom · 24 October 2016

★★★★★ 5/5

Google

Couldn't ask for a better company to rent a house through they were incredibly helpful and the staff were all so lovely! I was able to organise time slots that suited me and my lifestyle best and there were never any problems, they helped me make important decisions by offering there own views and opinions which is all you could ask for when finding your first place! The service was excellent and if there were any problems ie maintenance wise they would get it sorted asap!

Tamsin · 24 October 2016

★★★★★ 1/5

Google

Where do I begin? Oh yeah, unfriendly staff, not helpful at all, when you call to ask about your property, they always give the same answer, 'the person in charge is not available'. I've been calling everyday for a week to ask about my deposit, but I got the same answer every time. After I threatened to take legal action, they managed to settle my problem within a few hours without having to "talk to the person in-charge". They are really pushy when they are asking for money from you but worst than a sloth when they are the one to return the money to you. I don't understand why my landlord still choose to use them, since they are NOT helpful at all!! I would never recommend anyone to use this agency. There are plenty of good letting agencies to choose from, but definitely NOT, NEVER Tenant Direct. You have been warned.

A · 24 October 2016

★★★★★ 5/5

Google

Just wanted to say a big Thank you so much for everything your company has done over the past year, having previously had trouble with a housing company coming to you was just what we needed! Hassle-free, friendly and reliable landlords. If we ever had a problem or a question about anything it was solved so quickly, it was amazing. The location was so handy. The rooms and house itself were nicely decorated and so roomy for a student house. Thanks very much for making our 3rd year at uni so good, I wish we had found you sooner and I'd recommend you to any student living in Southampton.

Lois · 24 October 2016

★★★★★ 5/5

Google

We were happy on our Flat, everything was ok... And everybody from Agency, were nice, ready to help you when you need.. They were very understanding when we have to move, because jobs.. We left and even they refund our deposit very fast.. Thank you for everything, Have a Merry Christmas and Happy New Year, God Year, better then the one is almost gone!!! 🎊🎉👏 Oana&George..PositiveResponsiveness, Quality, Professionalism

Oana · 10 November 2021

★★★★★ 5/5

Google

We were happy on our Flat, everything was ok... And everybody from Agency, were nice, ready to help you when you need.. They were very understanding when we have to move, because jobs.. We left and even they refund our deposit very fast.. Thank you for everything, Have a Merry Christmas and Happy New Year, God Year, better then the one is almost gone!!! 🎊🎉👏 Oana&George..PositiveResponsiveness, Quality, Professionalism

Voicu · 23 October 2021

★★★★★ 1/5

Google

Horrible company. I strongly advise anyone, and especially students to stay away from their properties. They will attempt to charge you various outrageous fees, especially when you attempt to end your tenancy, and will sting you with any costs they can imagine. Attempting to contact them will usually result in being ignored, or talked down to. If something breaks or you have a problem during your tenancy they won't fix it and will most likely ignore any requests. Whilst some of the staff showing people around the properties are nice, the reality is that was the only pleasant experience about the company - the service is horrible, I have seen arguments, shouting, and unfriendly encounters in the office and it's not something I would ever wish upon someone. Students are particularly vulnerable to companies such as this, and their properties are often in a ramshackle state.

Duncan · 25 October 2015

★★★★★ 5/5

Google

We can only go on our own experience as we rented a wonderful house from tenant direct for over a year, next to the new parish i had recently taken charge. It was new and exciting period to myself and my wife's and there was be a different kind of busy-ness we hadn't known before, so where very grateful at how smoothly everything went Only ever had one technical problem with the plumbing and they seems to have fixed the problem within days I must say we where very impressed with the service and would highly recommend them Rev J Simmonds

John · 25 October 2015

★★★★★ 1/5

Google

Please if you want to avoid hassel avoid this agency at all costs. They are the most useless agents I have ever encountered. I lived in one of there rented properties while working in Southampton for a year and nothing in the apartment was ever repaired even though we was told when viewing the place that it would be. They decided to finnaly come and fix things 1 month before we was moving out and that was only so the new tennants did not complain. We could not even open one of the outside doors the whole year as they could not find the key... They have been messing me around with fees, rent and other things for the last month. In the last month I have called them over 30 times to get stuff sorted and yet here I am still waiting nearly a month after I have moved out of the accomadation. They will never call you back no matter how many times they assure you (Unless they want money) and they constantly forget to do anything you have asked. I am not sure who the owner of this agency is but he really needs to replace his useless staff!

Jamie · 25 October 2014

★★★★★ 1/5

Google

Bad company to deal with. Got ripped off for fees a couple years back now, to the tune of roughly £200 to show me a room in Shirley, with no contracts signed or shown I received some pretty intimidating calls telling me I had to pay or else police would be involved. Being young and never having had done this before I went hungry that month! Dealing with the staff in their store (when I went to pay it) wasn't much better either, clueless, useless people. My advice would be to avoid at all costs

Tripps · 25 October 2014

★★★★★ 1/5

Google

I would have given 0 starts if it was possible. A terrible unprofessional agency to deal with, they take over £200 fee for literarly nothing, as soon as you sign the contract they don't want to hear from you anymore. They also did something wrong with my original contract so I had to go there twice to sign it. Then they made a 'mistake' of telling me I would have water in my bill (also on the contract) but landlord seemingly didn't know about it (although the contract was signed by him!) and then they expected me to pay the bills. I had to deal with the water company myself to sort it out. This agency is so dodgy, I've never experience such terrible service for so much money.

Lenka · 25 October 2013

★★★★★ 1/5

Google

I have nothing good to say about this agency. They are unprofessional, never reply to emails and their maintenance team is awful. They are more than happy to con you into signing a contract by lying about maintaining the house and conducting a professional cleaning service prior to new tenants moving in. Instead we moved into a house with unsealed windows, dodgy electrics, and layer of grime 1 inch thick. Be very careful before becoming involved with this agency.

Demitra · 25 October 2013