Trusted Agent profile
★★★★★
114 reviews across 2 platforms
14, New Road, Southampton SO14 0AY
Tenant Direct's Southampton office at 14 is rated 3.1 out of 5 across 114 reviews on two platforms, including 113 Google reviews rated 3.1. Checked 9 October 2026.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
GoogleWe had a great experience with Tenant Direct from start to finish. The team were always professional, helpful and kind. A special thank you to Shannon, who was fantastic to deal with and always responsive and understanding. We truly felt respected as tenants, and everything was handled fairly and smoothly, including the return of our full deposit. We would absolutely recommend Tenant Direct and would happily work with them again in the future. Thank you again for everything!
4/5
GoogleTenant Direct helped us find our new rental flat, and the experience was smooth and professional. Huge thanks to Sarah, who showed us the property, she was incredibly polite, friendly, and fun, making the viewing really enjoyable. She answered all our questions with patience and clarity, and her dedication really stood out. Great service overall,
5/5
GoogleWe have worked with Tenant Direct for the last two years and it has been a very positive experience for us. The team are very professional, responsive and proactive in making sure our properties our well managed and maintained. Hayden and his team are happy to go above and beyond to give great service. We've had multiple maintenance issues which have been promptly managed and repairs carried out efficiently. Their online portal is great for keeping track of key information although they are happy to provide ah-hoc updates when needed too. We have worked with several other agencies, over many years, and this team is the best (by quite some way). We can't recommend them highly enough. Thank you Tenant Direct for such a positive experience after several bad ones elsewhere!
5/5
GoogleGreat service, Thanks to Hadley for fixing the issues in the apartment and to Hayden and Tom and Shannon and Karleigh with all the staff in Tenant Direct, They did an awesome work to find the right property and then prepared the contract and handle it and now they are transferring the utility bills in my name and explained everything is going smoothly. Highly recommended.
1/5
GoogleAvoid as a renter!! Impossible to chase about simple maintenance issues. Have sent many emails they reply with no details of when things will be fixed or don’t reply at all. Have also had them on the phone where they where just a useless.Property was also left a mess by previous tenants mouldy food left, floors a mess, counters and bathrooms clearly not cleaned.
5/5
GoogleWe rent it!! I think I need one day to Wright all the feelings, But wat I can say that IS REALLY A GREAT TEAM AND WE CAN'T THANK ENOUGH FOR EVERYTHING WAT THIS AMAZING TEAM DID ,WORK A LOT AND HELP US A LOT TO GET THE PROPRETY! THANK YOU SO MUCH SARAH, SHANNON AND ALL THE TEAM FOR ALL YOUR HELP! !!! 💯MILION RECOMANDATION
5/5
GoogleSarah was my estate agent and she was so helpful with all questions I had. It was such a smooth process, I can’t recommend enough!
1/5
GoogleThey are the worst agency to go to if you want to rent a house. They lack professionalism, never responds on time, laid back attitude. I want to rent a house it took them almost 20 days to book a viewing that also after several follow-ups
We are sorry to hear of your experience, we have searched our leads and we do not have any record of any enquiries from you, perhaps you have us confused with another agency. If you would like to contact our offices we will be happy to see if we can assist you in your property search
1/5
GoogleAVOID AVOID AVOID!! rented a flat through tenant direct for a year. for our entire tenancy, we had a very bad leak from the flat above, water pouring through light fixtures, plug sockets , walls and ceiling, this happened repeatedly throughout our tenancy and left severe damage to the flat and awful mould issues, this was never sorted for us and we were never offered alternative accommodation even though it was uninhabitable! And to make matters worse, they are now trying to take our whole deposit of £1000!! The main reason being “damp and condensation”. Worst experience I have ever had with a letting agency, made our lives hell for a year and stole our money.
5/5
GoogleI used tenant direct to help me find somewhere to live after finding myself in a tight spot. Without going into detail other than a black bag being involved, my living arrangements changed dramatically and I needed somewhere fast. I only mention that as I would've settled for a shed with a radiator at that point. Instead I was offered an apartment with a high finish and at a price well within my budget. Karleigh was the little diamond that helped me into my new home and I couldn't be happier! Swift, efficient and actually phoned me back when she said she would. I highly recommend tenant direct and apparently they house students too? There were loads in there when I signed my paperwork anyway. Thank you so much for all your help 😁
1/5
GoogleMy son moved into a tenant direct property in the summer of 2022. It hadn’t been cleaned prior to them moving in. There was rotting food stinking out the garden. Loads of rubbish and broken furniture in the driveway. His room had an …
1/5
GoogleI would give less than 1 star if I could. I do not recommend. The house when we moved in was utterly dirty, blood stains on mattresses, booklice and silverfish, mould, broken furniture etc. 695£ worth of invoices provided but they want more than double (the whole deposit). Thankfully the adjudicator agreed with the tenants, as the landlord and agents were extremely negligent, and a lot of these problems were pre-move in. They blamed tenants for the mould, did not help at all, the cupboards were mouldy when moved in and were never replaced or fixed! Pick any other letting agent.
1/5
GoogleI would give less than 1 star if I could. I do not recommend. The house when we moved in was utterly dirty, blood stains on mattresses, booklice and silverfish, mould, broken furniture etc. 695£ worth of invoices provided but they want more than double (the whole deposit). Thankfully the adjudicator agreed with the tenants, as the landlord and agents were extremely negligent, and a lot of these problems were pre-move in. They blamed tenants for the mould, did not help at all, the cupboards were mouldy when moved in and were never replaced or fixed! Pick any other letting agent.
1/5
GoogleThese guys have horrendous reviews for a reason. Tenant Direct both owned and managed the property that I was a tenant in. My housemates and I suffered from a range of issues that tenant direct refused to acknowledge. We had rats from the day we moved in and they refused to get rid of them for 8 months. we were without a boiler and heating for 28 days in winter. We had multiple leaks and fire alarm issues that were not addressed. At the end of the tenancy, tenant direct attempted to claim an absurd amount of the deposit, which we disputed. Of course, the governing body agreed with us, but it took a lot of unnecessary time and effort. Don't use Tenant Direct, they are lying scammers.
1/5
TrustpilotThis company work out of a couple…
This company work out of a couple offices, including Southampton. Do not use this company, their service is shocking, and they are borderline dishonest. They lied to me, and I do not trust them, and it seems I am not the only one
1/5
GoogleAbsolutely horrible services. They NEVER reply emails, rarely pick up our phone calls, and lack of communication between staff and landlords. We need to move in and Tenant Direct said landlord was gonna give us the keys, but never contacted us afterwards, have to call them up about it, they said they’ll contact landlord and get in touch, landlord doesn’t get in touch. A day after we have to call them again but never picked up. Now we can’t even get a hold of our landlord and everyone involved in extremely irresponsible. Now everything is getting delayed and we might end up having no where to stay. If you’re a student, I would not recommend you this company!
1/5
GoogleAbsolutely horrible services. They NEVER reply emails, rarely pick up our phone calls, and lack of communication between staff and landlords. We need to move in and Tenant Direct said landlord was gonna give us the keys, but never contacted us afterwards, have to call them up about it, they said they’ll contact landlord and get in touch, landlord doesn’t get in touch. A day after we have to call them again but never picked up. Now we can’t even get a hold of our landlord and everyone involved in extremely irresponsible. Now everything is getting delayed and we might end up having no where to stay. If you’re a student, I would not recommend you this company!
1/5
GoogleA friend alerted me to the fact they have made their Google page again to hide their bad reviews. So dishonest! So I needed to come and review them again. They were very rude and unprofessional. They let me down many times by not keeping their word. They never have shown the slightest remorse and keep taking peoples precious money. I've even met some of their old employees who say how rude and disrespectful they are about customers behind their backs. They are such a disaster.
Sam, you and Nathan Soper have now been reported to the police for harassment of our company, we have been monitoring and taken screen shots of all of the abusive reviews you have both been placing on our google account over the last few weeks, we have been asked to send any further reviews from you including all the false accounts: Kirsty Driller, Jess Barnard & Angel of Light to them. Considering you have not ever lived in one of our properties yourself we find it highly strange behaviour from you. We suggest you stop playing these silly games now to avoid this being escalated to legal action.
1/5
GoogleUnfortunately my experience with moving out was incredibly stressful. I had no contact around a week prior to moving out, no one was in the office to collect my keys and no alternative had been arranged and I was unsure what to do. So I left a voicemail and and note with the keys asking for someone to contact ASAP. I was really worried at this point as I was unsure what the process would be as my contract wasn't entirely clear about this process. Being dyslexic and dyspaxic I need clear information and advice. Days had passed and I'd left emails and voice messages and still nothing. It wasn't until I left a review did some contact me instantly with no issues. Unfortunately the manager who spoke to me was incredibly rude and upsetting. They insinuated that unless I removed my review it would take the longest possible time to receive my deposit. But I'd get it instantly if I removed it. Out of principle I refused this threatening offer as I understand accepting a bribe is illegal. He assured me not hearing back from an estate agent for such a period of time is normal, even if voicemails and emails are sent. I was very upset by the way this person spoke to me, they constantly spoke over and belittled me. Very upsetting experience, thankfully other staff members contacted me after and showed much more human compassion and understanding. The stress and upset of this has made me very poorly, and I hope that no one else experiences what I did. I am very thankful for karleigh who was very kind to me and helped with everything that was left to do.
Dear Krystal, We are very disappointed to have received your review after we feel we worked very hard to please you. The facts of your case are as follows: * You requested to move out of your property 2 months prior to the end of the tenancy, there was no obligation for us to allow this however we negotiated with the landlord that if a suitable tenant was found you could be released early * After a tenant was found you moved out of the property on a Sunday, a day which our offices are closed so no one would be available for a check out, we conducted the check out the very next day. * We legally have 10 days to notify you of any deposit deductions but within 2 days you had left us a 1 star review for lack of contact * As we always do we contacted you to see if there was anything we could do to ensure you completed your tenancy with us and were completely satisfied, you for some reason took it that we were trying to bribe you by offering to try and complete deposit return as quickly as possible for you (we have no idea why as we were simply trying to show goodwill) * Within 5 days of the end of the tenancy you had the deposit returned in full (the legal limit being 30 days) * We spoke to you and you seemed satisfied and agreed to update or remove your review..... but then you wrote the above. Unfortunately this just goes to show it doesn't matter how hard you try you simply cannot please all of the people all of the time: We tried our best :-(
1/5
GoogleWORST STUDENT ACCOMMODATION. Mostly twice a week there would be a fire alarm malfunction with system. LAN wire Port are broken. When u move in everything is dirty floor was sticky. Ventilation is so poor that when it is windy or rainy you can hear the wind howling. Your better off staying a proper student accommodation. The price u pay and the standards they give its like robbing you day light.
1/5
GoogleI was with Tennant Direct in 2014 for two years. They refused to fix our boiler and made us live in the freezing cold with no heating for a year. After being ill ever since, I have now found out that it is due to the mold that was in that house. We had many other problems with Tennant Direct, but this life threatening one that has ruined the whole of my 20s is really something. Don't risk it guys 👍🏻
1/5
GoogleI've had a horrible experience with Tenant Direct. They don't respond to any emails at all. Everything is just too big a hassle with these people. I've had to ring them up about 30 times in relation to being charged an extra month's rent for no reason and regarding the security deposit. PLEASE don't waste your time dealing with these incompetent agents!!
5/5
GoogleI have been well taken care of by an agent named Shannon at your agency and I’m very happy with how she has helped me through this stressful part of moving I would like to thank her on everything she had done for me and I would 100% would recommend her.
5/5
Google100% recommend. Tenant direct have alway been so helpful and understanding with any questions I have. Being a tenant myself I know how stressful and daunting it can be, but the team here are so lovely and knowledgeable
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tenant Direct's Southampton office has 114 reviews across two platforms: 113 on Google, 1 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Tenant Direct is rated 3.1 out of 5 across all 114 reviews, and 3.1 out of 5 on Google from 113 reviews, checked 9 October 2026.
Tenant Direct, 14, New Road, Southampton SO14 0AY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.