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★★★★★
164 reviews across 3 platforms
46 London Rd, Southampton SO15 2AH
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Martin & Co's Southampton office at 46 London Rd is rated 4.1 out of 5 across 164 reviews on three platforms, including 86 Google reviews rated 3.4. Checked 9 October 2026.
We are proud to serve the communities of Southampton city and surrounding areas - providing specialist advice, guidance, and support across all areas of the property market since 2007. Our Southampton born owner Gavin Naish has worked in the property industry for more than 17 years and holds a Propertymark qualification (Level 3) award in Residential Lettings and Property Management. Martin & Co Southampton, is located in the heart of Southampton City Centre on London Road. There is a wide selection of modern and traditional houses available within the area, to meet all individual needs. The team at Martin & Co Southampton has a reputation for providing a reliable and professional service across both residential lettings and property sales. So whatever your property need, please do get in touch with a member of our dedicated team who would be delighted to help. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Southampton City get you on the move.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
GoogleAndrea Armour was absolutely amazing in dealing with the sale of my flat. As I was not local I depended even more on her expertise. Andrea is reliable and efficient and always on hand to give relevant and helpful advice! Thank you Andrea - a real asset to Martin & Co
Thank you for your kind words, Andrea will be over the moon. All the best.
5/5
GoogleWe used Martin and Co in Chandlers Ford as our letting agents for 20 years and then as our selling agents. We were grateful to Andrea Armour who was there throughout and gave us guidance, support and sound advice all of which we very much appreciated.
Thank you Gill, Its been an absolute pleasure, wishing you all the best for the future.
1/5
GoogleThank you for your response. My concerns relate communication from your staff, which I did not find appropriate or helpful at the time. I have no intention of being abusive, and I would appreciate the same level of professionalism and understanding in return. Google reviews exist so customers can share their experiences and provide feedback. If negative feedback is a concern, then perhaps this platform is not the most suitable place to engage with customers. As this matter is now resolved on my side, I do not wish to take it further, but I hope future tenants are treated more considerately.
Difficult to reply if we don't know what you are unhappy with. Feel free to contact the office in writing so we can address your concerns. Please be advised that calls are recorded and we have a zero tolerance policy on abuse of staff.
5/5
GoogleMy experience in renting a flat went smoothly, with many thanks to Andrea Armour and the rest of the lettings team at Martin&Co. Even though I was based outside the UK while applying, she was supportive and reassuring throughout the process. The unit was also handed over in good condition, with proper documentation and pictures.
Amazing to hear of the great work the team helped you with, all the best.
1/5
GoogleThere was an ad in their website for a house which was previously rented by my close friends... As they were moving elsewhere, I tried to rent the same house.... Called Martin and co multiple times, they noted my contact number down but no response... After few days, my friends say that the let has been agreed and still I didn't receive a call back from them....
It seems a little unfair to leave a one-star review on that basis. The property was advertised and immediately we had 20 viewings booked all before you had even enquired via Rightmove from pre-qualified applicants. We are sorry if you did not receive a call back, hopefully you will be able to find another property with someone else.
1/5
GoogleLettings director turned up to do the viewing a tracksuit. We were chased for a holding fee despite avoidance of a simple question of how the property would be left as it was unclean when my husband viewed. I had to request a tenancy agreement to understand what their terms were as Andrea simply wouldn't given a straight answer. Once fee was paid we sent over the information for referencing, being due to move in in 3 weeks I asked 2 days later how long roughly the process takes. I was told basically they don't know how long it takes and I hadn't provided the information, I explained I'd emailed the information 2 days later and asked what happens with my reference check as my company was on Furlough (like a lot of England) I was told they don't know and to take it up with the reference company and she just didn't read the email properly ( this happened a lot) and asked again for the referencing info. I screenshot my email from 2 days previously and AGAIN explained I had sent it 2 days prior in the email trail we were communicating in. She then replied again stating it was me delaying the process as I hadn't sent the information.... So dodgy they got the money and then basically did nothing. Having finally uncovered the property was managed by them (I'd asked in an email days before but it was ignored) we made the decision not to go ahead and requested a refund and made a complaint about the service we received. In which they replied saying they think that's best, we are currently waiting for the money back.... Fingers crossed they actually refund it. Avoid at all costs. Tenancy agreements don't have much to cover the properties being fully cleaned on check out and the service is horrendous (and this was from the director!) So I can only imagine how bad it would have been if we went ahead and then had an issue at the property. Maybe the lettings director should remember a saying my old boss used to say when I worked at an estate agents “tenants can be future landlords”. So maybe treat them with some respect and actually provide some decent customer service, I wonder how the landlords would feel if they saw how off putting your service is and to a point it literally makes people pull out of renting properties they like because of it.
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5/5
GoogleAfter a challenging start in our first rented property last year, our experience with Martin & Co only got better after Barry was appointed as our managing agent. He has been nothing but helpful, professional and efficient, having to sort out out issue after issue with the property. After renting our second property through Martin & Co and moving in two weeks ago, Barry has made sure everything has gone smoothly with both our move out and our new move in. I've also never seen such a detailed inventory in all my life!
Thank you so much for the kind words, its mean a considerable amount to us when we hear this. All the best.
1/5
GoogleWARNING… …suffer the consequences should you make a valid complaint about their service. It was only their actions, or lack of, that compelled me to write a negative review. All was OK until my Mum left the property she was renting. She was advised by Martin & Co that despite leaving the property very clean and in the same condition it was when she moved in, the checkout report didn’t look good and could result in the loss of the deposit. The 'moving in' inventory was very top level and vague, but the checkout report included photos of small specs of dust, even a rubber band left on a door handle. In addition to what appeared to be a negagtive checkout report I was advised that the deposit was being transferred from one holding company to another which would cause a delay and I would just have to wait. Why their internal business decisions and actions should be my problem was beyond me. I was told that the landlord wasn’t prepared to go visit the property to see for themselves that it had been left in a very clean and ready to move in standard. No one followed up and kept me up to date with the situation … if they had I wouldn’t have needed to chasing this up. Only upon calling was I informed that the member of staff who was dealing with this was off sick and I would have to wait. No problem with someone being ill but does a business shut down because of it? Naturally after a few days of no updates I called Martin & Co to be told that the person was still off sick so I asked to speak to another member of staff who took offence at my insistence to speak to someone to find out what was going on with the deposit… to say they were unsympathetic and unhelpful is an understatement! The company where the deposit was being transferred to had no information of our deposit and so we weren’t able to request the return, and so with no further communication or updates from Martin & Co, as a last resort I decided to post a negative Google review (it was actually different to this one)… funny how that seemed to prompt some action! The deposit was eventually refunded, but not by the company to who I was advised it was going to, and so because I was made whole and had recieved the deposit in full I delete the negative Google review … until I was prompted to write another one!!!! It was my Mum who rented the flat from Martin and Co and she was moving to Wales for family reasons. She found a place to rent but was advised by the letting agent that Martin & Co wouldn’t provide a reference. On calling Martin and Co I was advised it was because I had written a negative Google review. My Mum is 76 and was a model tenant, paying six months upfront and leaving the flat spotless but because I had challenged them on their service, or lack of, and wrote a negative review they were going to penalise my Mum by not providing a reference for a new property she had found. Unprofessional, shameful and childish actions by the owner. BTW, the faulty window which was pointed out before my Mum moved into the property was never fixed. Their website says: Martin & Co Southampton has a reputation for providing a reliable and professional service with a dedicated team who would be delighted to help….I think not. Shame on you.
Thank you for your review Mr Curtis on behalf of we assume, your mother, who did rent from us. I'm sorry that you are not satisfied with the answers that the branch has given you about the deposit, we'll see if it's possible to stop the transfer from one deposit scheme to another to speed up any deposit return, although i understand that this isn't actually possible yet as negotiations are still ongoing and as of today's date no physical confirmation has been received from your Landlord to release your deposit, so please if you are going to commit information to the public domain at least ensure it is 100% accurate and not provide false information as it is misleading for anyone reading the review. Secondly your property manager, Barry, spoke to you today to confirm this, furthermore as the deposit transfer is still ongoing it may be possible for us to release it from the TDS who it currently sits with. Sadly sickness affects us all, we're sorry this offended you but there are many other individuals in the organisation who could have helped you, certainly we were not aware that you had asked anyone else or escalated the issue, indeed a Manger is available to speak to during the day. We think you have unfairly left a review without having seen the process through, it maybe your opinion that you think 'the check out report makes the property look like a slum' - your words, but neither us nor the Landlord have actually come forward with ay deductions, in fact on initial findings it is unlikely the landlord will ask you for anything, so again an unfair opinion without having full facts or resolution to a problem. Finally the previous exit report, if there is one, is not relevant to your mothers tenancy so we have no idea why this has been raised as an issue. We appreciate that the deposit is a lot of money and it can be frustrating if you have to wait for things to be done, but we have to ensure both the Landlords interest are represented fairly and that you are dealt with fairly under our duty of care, so to hear such a negative review over a normal process is extremely hurtful, seen as your property manager has been working hard to get the issue resolved to everyones satisfaction in the background. We are sorry that you have chosen to take this action, and wish you all the best for the future.
1/5
GoogleAwful, had endless problems before moving in, trying to get us to sign contracts that where wrong, kept calling both myself and my partner by wrong names, argued back and called us liars when we explained we did not want to be called different names, they where then silent when I sent all of the emails with at least 5 different names they had called us. One of the worst state agency ever stay away from them Barry is the letting manager unprofessional and rude don’t even think to get a property to rent or give them to rent .
I'm sorry we don't know who you are or what this is in relation to so can't respond. If you wish to make a complaint please follow our complaints procedure and contact the Lettings Director, Andrea Armour who will be able to assist.
5/5
TrustpilotThank you Martin and Co Southampton City
I have been a landlord in Southampton for over 20 years. I would recommend, without hesitation, using Martin and Co Southampton City. I have been dealing with Gavin since the company had been sold and have found him honest and open when dealing with me. He had bought up a detail in my agreement that I had overlooked. This resulted in an increased workload for him and a financial benefit to me. This was above and beyond what I had expected or experienced in the past. I would highly recommend them to anyone who wants a bit of honesty and integrity in their life.
Doing the right thing is more important than monetary gain, good Estate/Letting agency starts by taking an ethical approach and looking out for your customers. These are the fundamental principles we follow when managing most peoples largest asset. We're glad that we got the desired result after 18 months of hard work and the long long waiting game, which we knew would eventually pay off. All the best for the future, always feel free to pop in for a cup of tea if you are around. Thank you from all of the team.
5/5
GoogleBarry helped us a lot when we moved out, we had a couple of situations with the landlord and he was patient and very helpful sorting out everything in a way that both parties were happy with the outcome. He did all he could to help us out and we are extremely grateful for it. The company itself, is very good and always does everything to protect the tenants and the landlord.
Thank you for your kind words, it is appreciated.
5/5
TrustpilotVery helpful - thank you!
We would like to thank Andrea Williamson from Martin & Co Chandlers Ford branch for all her help in renting our home. Andrea was a fantastic point of contact throughout the whole process and responded quickly and professionally to any of our queries, be it via email or phone. We even received a lovely welcome box when we picked up the keys!
Great to hear, thank you.
5/5
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5/5
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5/5
GoogleAm very happy,their service is super good.They were so patient with us would take their time to explain everything.Andrea Armour is the best
Thank you for the kind words it was an absolute pleasure to deal with you.
1/5
GoogleTerrible company, extremely rude unprofessional, staff completely unhelpful. Not a company that wants to support tenants but purely in it for the profit, they will take your money at any chance. Barry, in particular, is a jobs worth don't even bother dealing with him I ended up going elsewhere. SHAME ON YOU Martin and Co.NegativeResponsiveness, Quality, Professionalism, Value
Sorry who are you? We have searched our records and can find no details of you on our system. Not sure what profit you think we are making from a tenant as all tenants fees were banned some time ago and as such we are paid for by a Landlord client. As we pride ourselves on the service we give to customers we would be keen to hear a serious complaint, and not a made up one, please submit your written complaint detailing full name, property address, and experience/issue to southamptoncity@martinco.com where the Lettings Director will be happy to respond and address any issues. Thank you.
5/5
GoogleWe are very pleased with Martin & Co on our experience with the sale of our house in Southampton. Andrea Armour has been outstanding with support and guidance to us throughout the process of the sale. We would highly recommend Martin & Co. Dr.S.Panthakalam
Thank you so much, this is amazing to hear, Andrea will be over the moon with the feedback. All the best, Martin & Co.
5/5
TrustpilotMegan, Always Helpful
Megan manages the tenancy at my property and I have always found her excellent at her job. She responds promptly to any queries and is always diligent in getting contractors to sort out any problems. She is very attentive and nothing is too much trouble and you know the requirements of you and your tenants are in safe hands
Such a pleasure and an honour the hear such kind words from a long standing client, thank you so much, this really means a lot to us.
5/5
GoogleGreat company, super quick responses. Dealt with Jack Fisher who could not have been more professional from viewing to signing the tenancy. Goes above and beyond his job role to help us out with questions and queries. Would definitely recommend.
Thank you so much, this will certainly make Jacks day, always a pleasure to assist and thank you for the kind words, it is appreciated.
5/5
GoogleDocumentation till handover was perfectly processed and maintainace support on time and I hope same in future. thank you Team Martin,
Thank you kindly for the lovley words, it's been an absolute pleasure.
5/5
TrustpilotAndrea at Martin & Co is an absolute…
Andrea at Martin & Co is an absolute angel. She was excellent at sorting out any problems. She was very helpful and very friendly while getting the jobs done without any delay. I cannot recommend her highly enough! Thank you Andrea for getting us in the perfect property!
Really appreciate your kind words, thank you.
5/5
GoogleSince we are tenants, generally we are not fond of agencies. With Martin and co we had different experience. Megan Ward who is responsible for our property has been very prompt to reply and from the start she handled everything …
What a great review, thank you.
5/5
TrustpilotThanks to Martin and co
Thanks to Martin and co for managing the flat for me over the years especially for the time after the fire when much insurance rebuilding was done. Derren Harvey kept me well informed with this and did good work on the subsequent sale of the property . Thanks very much for your efforts
Thank you John, all the best to you for the future.
4/5
TrustpilotQuick responses
Sam is a great letting agent. She is very polite and helpful. I had thousand questions and she replied quite quick to all of them. I have been living for a few weeks in a flat rented from Martin & Co. There is a few things that need fixing and I hope they will get them fixed soon but apart from that I do enjoy my new home. If you are renting from Martin & Co, I would recommend to contact Sam to get great customer service.
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Martin & Co's Southampton office has 164 reviews across three platforms: 86 on Google, 22 on Facebook, 56 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Martin & Co Southampton City is rated 4.1 out of 5 across all 164 reviews, and 3.4 out of 5 on Google from 86 reviews, checked 9 October 2026.
Martin & Co Southampton City, 46 London Rd, Southampton SO15 2AH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.