Lets Rent & Lets Sell Southampton reviews

Thank you, glad the team could help!😊 …

Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience. We always aim to maintain clear and consistent communication throughout a tenancy and to support tenants with any reported issues, so we’re sorry if you felt this was not reflected in your experience. In relation to the deposit deduction, we would like to clarify that no deductions are made by us unilaterally. All proposed charges were fully supported by evidence and were either agreed by all parties or reviewed and approved by the Deposit Protection Service (DPS) through their independent adjudication process. Deductions can only be awarded where the DPS determines that they are fair, reasonable, and supported by the tenancy agreement and inventory documentation. We appreciate that deposit outcomes can be frustrating, particularly when there is a dispute, but the final decision is made independently by the DPS, not by ourselves. We take all feedback seriously and continually review our processes to improve communication and service standards. Should you wish to discuss this further, we would be happy to review the matter with you directly. Kind regards, Let’s Rent & Let’s Sell Southampton

Dear Melissa Thanks for your review, I value negative feedback as much as positive feedback as we can learn from it. I am a little surprised that you have waited 8 months since you vacated the property to leave a review, and that with the issues that you have mentioned you did not follow our complaints procedure or use the Property Redress Scheme, and not Google. It would also appear that during these 8 months the accuracy of the issues has become a little hazy, as I have checked our logs and there seems to be some exaggeration of what actually happened. I also cannot understand why if we are such a bad company that you recommended your friends to move in after you vacated the property? The only reason they did not was because the landlord requested the house back, and they were refunded all their fees for this. I am pretty sure I wouldn't recommend any of my friends to reside in a property managed by a company that is such a shambles and a disaster, as you have put it. Firstly, your partner was so rude to me, Barney, and John on the phone that he had to be told that using that language is totally unprofessional. Furthermore, he was also told this by our contractor at the property. Calling people f****** c**** a number of times is not the way to go about any kind of business. You claim Barney was rude but at no time did he ever use language like this to either of you. Secondly, you insisted that either you or one of my staff be there every time a contractor was to attend the property. When you were not present, it was not possible for a staff member to attend every time, and they could not give up several hours to stay at the house with the contractor as we are exceptionally busy. I myself accompanied a contractor there twice, but it is unreasonable to expect us to do this every time. This would have been the only time you were ever told that we were too busy. When the cooker broke, our contractors attended but could not fix the problem, and rather than order new parts for an old oven, the landlord agreed to purchase a new oven for you, which was delivered four days later. Unfortunately, we could not get a new oven delivered, installed and the old appliance removed any quicker. Regarding the heating, you were not left a week without heat. The engineer attended and bled the radiators, which was straightforward and is usually expected to be done by tenants. There was no work promised to be done before you moved in. You were told the landlord was looking to do some work to the drive, which was her idea, and she was dealing with this. She unfortunately took ages to get round to this, as she was using her own workman, along with changing the fascias on the property. We were never involved in this aspect of dealing with the property, but due to your complaints we did get involved and eventually persuaded her to use our contractor, who attended and finished off the fascias. Other work carried out on the property during your tenancy included a new shower and wall fixings, new toilet seat, new door handles to all doors, lights replaced in dining room, the above mentioned new oven and fascias, fully repaired garage door, repairs to bath taps and waste, plus many other smaller repairs. You also informed us that you were unable to use the shower as there was no pressure. When our contractor attended it was found to be due to a build up of dirt and limescale in the shower head, which should have been cleaned by yourselves. The landlord in this case paid for a new shower head, plus the contractors call out charge. Once again, negative feedback can be worked with but only when it is accurate. I really wish you would have used the official complaints procedure rather than having both sides of this aired on Google. Many Thanks Ben Oakley Director Lets Rent Southampton Properties Ltd

Thanks Susan!

Dear Danny Thank you ever so much for taking the time to share your experience of our services. It was a pleasure to help you get where you wanted to be and may we wish you a very Merry first Christmas in your lovely new home!

Thank you so much for the 5-star review! We’re really pleased to hear that Sam and the wider team have been so helpful. We’ll be sure to pass your kind words on to everyone. Thanks again for taking the time to leave us a review, it’s greatly appreciated by the whole team at Lets Rent & Lets Sell Southampton.

Thank you so much for your 5-star review, Chris. We really appreciate your kind words and are pleased to hear that you have found our service professional, efficient and stress-free. It has been a pleasure working with you and managing your properties. Thanks again for your continued trust and support. Kind regards, The Let’s Rent & Let’s Sell Southampton Team

Hi William, Thank you for your lovely 5-star review. We’re really pleased to hear you had a great viewing experience with Sam and that she was able to answer all your questions and explain everything clearly. We really appreciate your feedback. Kind regards, Lets Rent Southampton

That's great to hear, Guy. Thank you so much for sharing your experiences with others - we really appreciate it.

Thank you Billy! It was a pleasure to work for you.

Dear Steven We really enjoyed helping you purchase your first home together. Great that it was a smooth transaction. Checking lofts is included free of charge. Many thanks for the biscuits. When you are ready to move again give us a call. Thank you. Coast and Country

Thank you for taking the time to leave such a lovely review! 💜 We’re so glad to hear you had a positive experience with our team and that we could help make your move as smooth as possible. … More

Hi Gavin, thanks for the review. Glad you are happy with the service receive from the Lets Rent team. Good luck in your new home 🏠

Thank you so much, Mudikani, for your lovely 5-star review! We really appreciate your kind words and are so pleased to hear you had a great experience with our team. It was a pleasure helping you, and we wish you all the very best! The Lets Rent & Lets Sell Southampton Team

Wow, thank you so much for such an amazing review! 💜 We’re genuinely grateful for your kind words and thrilled to hear you had such a positive experience with our team. … More

Dear Debbie Thank you so much for your review. We were really pleased not only to have sold your previous home but also to have found you a new one. We look forward to handing over the keys. All the best Tom and the rest of the team

Dear Sandra The whole team but especially Callum appreciate and thank you for this review. It was great to get the sale through for you.