Hunters Southampton reviews

★★★★★ 1/5

Trustpilot

MY ADVICE IS DO NOT USE HUNTERS LETTING…

MY ADVICE IS DO NOT USE HUNTERS LETTING IN PONTEFRACT!!!I would prefer to give NO stars to Hunters Letting Agents of Pontefract. They are a shambles, they dont follow best practice in terms of how they deal with those people that sign agreements with them. I rented a property in the area being charged £700 pcm for a 3 bedroom house WITH garage I was very specific I needed a garage. the house had this and i was informed that everything had been checked at the property when I went to sign the contract. Moved in no working cooker, fridge or freezer, had 3 water leaks from bathroom (that I didnt use) into living room. Also no ability to use the Garage as they didnt give me a remote control for it for nearly 3 months and when they did it would not open but I had a manual handle to wind up and down (but the garage was full of builders rubbish), but of course they said they had checked and it was ready to move into. At the end of the tenancy they deducted £90 from the deposit for pet hair in the main bedroom (Ihave a cat which was always sleeping in its bed on the ground floor plus dead flies on the living room floor). No monies back however for the lack of the garage!! I then overpaid by mistake a further months payment and instead of sending back the full amount of £700 the deducted monies for some reason, no explanation to me. THEY ARE NOT BIG ON COMMUNICATING!!! People may think this is not true, I can prove all of this - there is more but i simply cannot be bothered to put it here. Will be taking legal advice.

Linda · 5 September 2019

★★★★★ 1/5

Trustpilot

Accept no responsibility for misselling

When we purchased our house through Hunters they marketed the property as having a 1.5 acre plot. Since purchasing we have subsequently found out this 1.5 acres is actually less than 1 acre. We have raised this with Hunters who do not consider they have done anything wrong. We have gone through their escalation process for what it was worth and they refuse to accept any responsibility. We are taking further action to understand what laws Hunters have actually broken around misspelling but if anyone has any advice feel free to comment.

Phil · 30 August 2019

★★★★★ 5/5

Google

the agent was ver helpful and lovely lady.

Aisha · 26 June 2024

★★★★★ 5/5

Facebook

Staff are knowledgeable and friendly. They know the area very well and so it was easy to agree a marketing price. We were very pleased with the brochure and the photographs and we received two offers very quickly. The team have always been available at the end of the phone throughout the conveyancing process and it was good to know that we could also drop in to the office as well if needed. Rosie at the Southampton branch has been an absolute star - the voice of calm and reason throughout a slightly longer than average conveyancing period. Many, many thanks to all the team for getting us through.

Andrea · 12 April 2019

★★★★★ 5/5

Google

Good and friendly agent.

Christine · 25 August 2024

★★★★★ 1/5

Trustpilot

Don’t expect any help.

Trying to talk to someone is just ridiculous. No one can do anything and always passes to another person which leads to waiting for a callback that never happens. I called 8 times yesterday hit voicemail each time, was only calling as again the call I was promised didn’t happen.Very happy to be changing to working with another estate agent.

Danielle.A · 7 February 2023

★★★★★ 1/5

Trustpilot

Hot air and horse

My original contract was with Thurman & Rye and was acquisitioned by Hunters part way through, but the staff remained the same. They had two flats to sell, so I offered them 3% if they sold both flats within the standard contract period as an incentive to market the properties. They didn’t market or sell a single flat. They just sat there and hoped for RightMove to create the footfall.Worse still was the brochuring of the properties, they couldn’t spell, got the wrong specs and they couldn’t draw the floor plans properly. Loads of promises and assurances from the start etc, but proved to be a load of hot air and horse.

Lam · 1 November 2018

★★★★★ 5/5

Google

The best and most efficient housing agency I came across! The viewing went smoothly, the agent was very pleasant and professional, and answered all of our questions. Once we decided to go for the property, the referencing process was really quick and most of it was online, and all parties were reminded if they still needed to do anything, which was helpful. Once we paid our deposits, in less than 24 hours I got notification from Tenancy Deposit Scheme, saying our deposit has been registered. The whole process, from viewing to having our references checked and getting tenancy signed, took about 2 weeks. After previous bad experiences with letting agencies, I am very impressed with Hunters, well done!

Henrieta · 26 October 2018

★★★★★ 1/5

Trustpilot

DO NOT USE THIS ESTATE AGENT

DO NOT USE THIS ESTATE AGENT. On the 18.10.2018 I was appointed to see an apartment at 41 Mill West, Sowerby Bridge, HX6 3JH. (I hope the landlord is reading this)We agreed a time of 16:45 but due to traffic my sat nav advised I would be eleven minutes late. I called the office at 16:25 and after a few minutes of waiting for somebody to answer the telephone I was greeted. I advised the lady I was running late by eleven minutes and was told the agent showing me around cannot wait for me because she finishes at 5pm. I asked why would it be booked with only 15 minutes to spare for viewing and the reply I received from a manager at hunters was “you only get five minutes to view the property. The manager I had the displeasure of conversing with was named Nicola Thompson. She is rude, cocky and full of self importance with no regard for customer service or a potential tennents interest or the landlord of the property who contributes to her salary. I feel I had a lucky escape. I hope her superiors read this as well as the landlord who owns the property I was going to view. She needs to enroll in a customer service role and soon, personally I’d fire her but unfortunately this is what happens when you allow the inexperienced and possibly inadequate into a junior management role. I will post on every review site I can because of this women’s attitude with the hope her bosses react and teach her how to behave towards potential and existing customers.

Mark · 18 October 2018

★★★★★ 1/5

Trustpilot

I can't complain about these letting agents as I signed an agreement not too so that we could get some of our deposit back...

I can't tell you about my experience with a recent let as the only way I could get our deposit back was to agree not to complain about any aspect of the tenancy or the process of charges negotiation. I can tell you to be very careful about using this letting agent. They issue a notice to quit towards the end of each assured short hold tenancy rather than let the tenancy run-on so that they can raise the rent, knowing you are in situ and charge new fees for the tenancy agreement. Scrutinise your inventory and the check-out report in detail. Do not suggest you have any cause for complaint.

Ian · 2 October 2018

★★★★★ 5/5

Trustpilot

Hunters Barkingside

Hunters Barkingside Mark Sherer and his team of staff at Barkingside branch went above and beyond to help sell our house in Clayhall Ilford. I cannot recommend them enough A*

Dale · 1 October 2019

★★★★★ 4/5

Google

The viewing appointment was fairly good, very spacious.

Renu · 27 May 2024

★★★★★ 5/5

Google

So far we have had nothing but positive experiences with Hunters Southampton. James and Abbie have been helpful, knowledgeable and so easy to deal with throughout the whole process (something we have not received from other estate agents in the area). Happy to be working with them.

Megan · 26 October 2018

★★★★★ 1/5

Trustpilot

We had so many issues

We had so many issues in our rented property and they never came and sorted them due to this we moved out. We had left our house in a very clean state and only the problems we had when we moved in had been left they tried to take our full bond off us and more. They are horrific and I wouldn’t recommend using them and I certainly won’t be ever again.

Molly · 23 April 2021

★★★★★ 5/5

Google

An excellent service from the team. Very professional And attentive Superb photos And their listing resulted In 2 firm offers in a matter of days. They followed the sale through and it was stress free for us Definitely recommendPositiveResponsiveness, Quality, Professionalism, Value

Pauline · 25 October 2020

★★★★★ 5/5

Google

I'm in a fairly helpful position to be able to recommend Hunters. Initially I engaged three agents to value my property and to be honest each seemed fairly compelling in their own way and gave the property a similar valuation so there wasn't much to choose. I was going to go with Hunters but they seemed much of a muchness. Subsequently another agent was strongly recommended to me and so I informed Hunters that due to that I would use that other agency. Hunters were very reasonable and offered a duel agency at the same rates and (correctly) predicted the other agent would be happy with that. This put me in a perfect position to compare performance and they were chalk and cheese. From the off and all the way through Hunters were personable, professional, experienced and very helpful. The other agents didn't seem to be any of those things! Hunters would pro-actively call me to keep me in the loop, even if there wasn't much to report, while the others needed chasing to find out anything. Due to a much better listing (of the same property at same price) Hunters generated far more viewings and interest. Long story but the property came off the market for a while and when I put it back on I was happy just to go single agency with Hunters as I believed they had earned the commission far more than the others. Eventually we did get a sale and I was grateful that they stuck with it and offered the same level of service and self-less advice even when it looked like there wouldn't be much in it for them. When it came to the legal side they provided three conveyencing quotes, Hunters' in-house (but farmed out to an internet conveyencer) was the most competitive. I was skeptical about using them and that they may be recommended due to the kick-back to Hunters but after a chat with Hunters I went with them and sure enough they were also excellent with my case. So while I can never know that they are the best agents and sold my house quickest for highest price (although they did acheive a price higher than the mortgage valuation came back at, very frustratingly, so they did okay compared to that!) I can say that they were as good as their word on everything, a pleasure to use, earned their commission and I would certainly recommend them and use them again.

Mark · 26 October 2017

★★★★★ 5/5

Google

Having worked in the industry myself for many years I consider that I am a customer that could potentially be difficult to please as I have very high expectations on how customer service should be from the start of a process right the way through to completion. I felt compelled to share my experience of the service received from all the team at Hunters in Southampton as they were simply fantastic. From the initial viewing of the house with James King, to the process of liaising contracts and move in details with Abbie Llewellyn and Anam Tahir, the consistent communication and attention to my requirements were faultless. My circumstances of having to move from owning my own property to a rental was stressful enough, but with the help of all the team at this branch, they made the process much easier to cope with and I thank them all for their kindness. Jonathan Clegg the branch manager took the time to address me each time I walked in to the office even though he had not dealt with me personally and the team should be congratulated for the way they all work so well together. Thanks to you all.

Sharon · 26 October 2017

★★★★★ 4/5

Google

Hunters ! Hold on to Josh . He is very helpful and knows his job .

Abel · 29 November 2023

★★★★★ 5/5

Google

Great company with staff that are very helpful and professional

Linda · 28 March 2024

★★★★★ 5/5

Trustpilot

KIRSTIE KAY

This review is for Kirstie Kay for being very helpful and performing her role to a high degree of excellence.I most note John Adlam (partner) made a simple request extremely difficult to facilitate and an unpleasant experience.

Eli · 23 June 2024

★★★★★ 1/5

Google

If I could give them less than one star, I would. They're vultures!!!

Wezi · 10 January 2024

★★★★★ 5/5

Trustpilot

Great service

Once again guys 1st class service. Always use these guys. Great price. Always polite. Always on time. And the plus is your car engine is started for you so no cold car to get into. If it’s icy the windscreen is defrosted for you. Thanks again 👍👍

Jayne · 21 November 2023

★★★★★ 5/5

Google

Very friendly agent met us at the property, we were very pleased with the property too.

Raynard · 25 October 2023

★★★★★ 1/5

Trustpilot

I made enquiries about a house for sale…

I made enquiries about a house for sale in grimsby , and received a basic could not care less email , it did not answer my question, and hastened to add they have no properties in the price range ,I WONDER WHY????very poor customer service , never again with grimsby branch . They could not even find time to put my name on emails. Thats twice in 6 months they have failed .

David · 18 August 2020