Trusted Agent profile · Southampton
★★★★★
1,601 reviews across 3 platforms
343 Shirley Road, Southampton, SO15 3JD, SO15 3JD
Part of Beals, see every office.
Beals's office in Southampton, at 343 Shirley Road, is rated 4.8 out of 5 across 1,601 reviews on three platforms, including 141 Google reviews rated 4.4.
141
Reviews on Google
This office
49
Reviews on Facebook
Business-wide
1,411
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Beals Shirley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
TrustpilotHelena was really helpful
Helena was really helpful, thorough and friendly, really made me feel welcome and will definitely use Beals again! Thank you
Hey Dolly, thanks for your feedback! We are happy that Helena was so helpful and has made you want to use our services again!
5/5
TrustpilotGood advice from Esmee
Recently had a phone call with Esmee, and she was very clear and helpful with my enquiry. She helped a lot with giving advice on the market and mortgage rates in the current times with steps i should take in the nearby future to purchase a property. Highly recommend.
Hi Owen, Thank you for your lovely review. Feedback like this means the world to us. Esmee and the entirety of the team were delighted to hear you had such a great experience with us! We hope you have a great day! :)
5/5
TrustpilotDeals with Beal's
Dealt primarily with Adrian of the Shirley branch whilst looking for new accomodation to rent.He was responsive with my advanced queries and willing to listen to my thoughts regarding properties in order to assist finding the best fit for me.I felt him to be very genuine and interested in my needs rather than considering me to be another notch on the sales ledger.Overall a pleasure to interact with.
Hey Richard, thanks for your feedback. We are over the moon that Adrian made your experience with us so positive. All of our employee's go above and beyond to ensure every client is cared for and treated with kindness.
5/5
TrustpilotKirsty was very helpful and informative…
Kirsty was very helpful and informative however we have decide not to move at this present time
Thank you Jane for taking the time to leave Kirsty some positive feedback. We are glad you had a good experience with Beals, we hope to see you again in the future :) Have a good day
5/5
TrustpilotProperty rental
Beals have been an amazing company to deal with. Each and every one of the team have been very helpful and kept me updated throughout the process of renting my new property especially Lauren who has been in contact me on a daily basis to ensure the process runs smoothly.Thank you
1/5
FacebookGood afternoon Adriana, Thank you for getting back to me. The full management of the property has been with Beals for many years now and I've always been satisfied with your service until the last the tenant moved out in mid-July. I haven't received any check-out reports since then and it seems that the property hadn't been looked after, and I wasn't aware of this until I went to take a look at it myself: the whole place is a mess with full repairs required in some areas. I've tried to contact Hayley many times by email in order to get reports and updates, and when I've called into the office (Joe, Jack and Mollie for information they've always told me that they'd get back to me the next day, but I never received any follow ups. The issue is that I'm not sure what I've been paying the 10% service charge for, considering that the efficacy of your company during this last tenancy has been much less than satisfactory, and I'm currently still waiting for £3000 compensation from the previous tenant due to property damage, of which I have received little to no updates. The lack of communication between myself and your agency is disappointing, and to me it's frank that there have been little to no inspections of the property to keep an eye on the state of it, which has led to the damages l've seen, attached below.
5/5
TrustpilotWe just completed after a fairly long…
We just completed after a fairly long winded complex set of circumstancesThe Beal Shirley team have been supportive and helpful the whole journeyAt the outset and throughout Ollie (Sales Director) has been great and gave us confidence Andy (Sales Manager) latterly involved has also been great, especially in explaining and facilitating Katie (Sales Progressor) has consistently communicated, advised and respondedA great TeamWholeheartedly recommendedSteve Davenport
5/5
TrustpilotReally helpful branch
Really helpful branch, especially Natalia, who answered all of my questions and made the move straightforward.
5/5
TrustpilotGood Service
I was pleased that Beal's found me a buyer where other agents had failed to do so and then the sales progressor Katie Healey did a sterling job chasing the sale through with all parties to completion.
Hi Andrew, Thank you so much for sharing your feedback with us. Katie was delighted to hear this. We hope you have a great day!
5/5
TrustpilotJay was really helpful
Jay was really helpful. Amenable to viewing times and always prompt and knowledgeable
1/5
TrustpilotCharged to leave rented property due to harassment
I was, up until the end of August, a tenant of Beals (Parkgate) at an address in Fallow Crescent, Hedge End. I had only been at the property a matter of days before I started to become harassed by my male neighbour. His behaviour was aggressive, intimidating and plain nasty. I reported my neighbour to the police and they arrested him on suspicion of harassment. He was kept overnight in custody. I provided Beals with a detailed account of my neighbours behaviour as well as the email correspondence between myself and the police and I asked whether my contract could be terminated early, because I was afraid for my safety. I was advised that I could end my contract early, however I would have to pay a penalty fee of £300 to allow Beals to re-list the property. Unfortunately, I had no other choice but to pay the fee. This inevitably left me behind in my overdraft. The following day, I noticed that the property had been re-listed on rightmove and I was flabbergasted to see that the rent had increased by £50 per month. It feels as though Beals and the owners have benefited financially from my plight, which has left me with severe anxiety. Moving out of the property was an absolute necessity for my safety and security and I am now emotionally and financially disadvantaged as a direct result of being a tenant at their property.
5/5
TrustpilotVery professional
Very professional, prompt, helpful both at the property and from the office
5/5
TrustpilotLucy Watt
Lucy Watt has helped us without any hesitation and her information she has given us has so far been outstanding! We have only met her twice so far and I can’t thank her enough for what she’s done for us
Hi Paul, Thank you so much for sharing your feedback with us. Lucy was delighted to hear this. We hope you have a great day!
5/5
GoogleMr. Muhammad Hussain at Beals office in Shirley, Southampton - I would recommend him, if you are on a specific requirement and or urgency to find a letting in and around Shirley. He was so polite and professional to quickly identify the property and has gone beyond to help us in moving quick with very transparent communication.
Hi Kumar, thank you for reviewing your experience with Beal's! The team were delighted hear you had a great letting experience with us. We hope you have a great day :)
5/5
TrustpilotAisha Review
Aisha has been very professional and helpful from the first phone call I had with her all the way through to her finding us a tenant who has now agreed to move in to our property. I would highly recommend her service to others and rate her job skills highly.
5/5
TrustpilotGreat customer experience working with…
Great customer experience working with Natalia Mazur (Lettings Manager). Easy to deal with and very responsive. Thanks for all your help, Natalia.
5/5
TrustpilotMust commend Katie Healey on her…
Must commend Katie Healey on her dedication, patience and commitment to meeting my needs in progressing my sale.In every respect Katie exceeded my expectation such that her efforts alone would lead me to recommend Beals Estate Agents.
Hi John, Thank you so much for sharing your feedback with us. Katie was delighted to hear this. We hope you have a great day!
5/5
TrustpilotWe have been working with Rhys at…
We have been working with Rhys at Anstey/Beals for 4 years and he has provided great advice and a great rental service for our two student rental properties. He responds quickly and always seems to find good tenants for us.
Hi Steve, thank you for reviewing your experience with Beal's Anstey! Rhys and the entirety of the team were delighted hear you had a great experience with us. We hope you have a great day :)
5/5
TrustpilotKatie has been so professional and…
Katie has been so professional and helpful throughout.Thank you 10/10
5/5
TrustpilotHad the best experience with Natalia
Had the best experience with Natalia in the bitterne branch. she was so helpful and answered every question I had even if I thought it was silly. She was very reassuring and had the best positive energy Would 100% recommend natalia to anyone who needs property help thank you!
Hi Rhy, thank you for reviewing your experience with Beal's! Natalia and the entirety of the team were delighted hear you had a great experience with us. We hope you have a great day :)
5/5
TrustpilotSaskia Waughis an excellent advertisement for using Beals Estate Agency.
Saskia Waugh has now been my most excellent point of contact at Beals Estate Agennts on my purchase of two properties. She was extremely professional in everything she said and did, which has made the purchase of two properties go extremly well. Many thanks Sakia and keep it up.
5/5
TrustpilotAlan and his team do a wonderful job
Alan and his team do a wonderful job, nothing is too much trouble. They say moving house is one of the mostly stressful times in a persons life, however I didn’t feel like this!! They made a stressful move a very easy and smooth process.....what more could you ask for?! Thank you all so much
5/5
TrustpilotCharles at Beals
I rung up and spoke to a gentleman named Charles, he was extremely insightful and his knowledge was very helpful. He was very friendly and professional. I understand he hasn’t been with the company for very long, but what a credit he is. I look forward to working with him in the future.
Hi Annice, Thank you so much for sharing your feedback with us. Charles was delighted to hear this. We hope you have a great day!
5/5
TrustpilotBeals we’re great especially Jade Goulding
Was undecided where to go to look for houses to rent and then to purchase.Beals have been great all the time . After a few years later I brought a property and let it out with jade Goulding! She was great from the start and still is! Thankyou to Beals
Thank you, Hulya, for reviewing your experience at Beals Gosport Office! Jade will be overjoyed to hear your positive feedback :) Our staff are handpicked for their customer service, professionalism, and knowledge. We hope you have a great day.
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Tell us what you need and we'll put you in touch. Beals Shirley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
