Trusted Agent profile · Southampton · Hampshire
★★★★★
2,069 reviews across 3 platforms
361 Bitterne Road, Southampton, Hampshire, SO18 5RR
Part of Beals, see every office.
Beals's office in Southampton, Hampshire, at 361 Bitterne Road, is rated 4.8 out of 5 across 2,069 reviews on three platforms, including 186 Google reviews rated 4.7.
186
Reviews on Google
This office
52
Reviews on Facebook
Business-wide
1,831
Reviews on Trustpilot
Business-wide
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
TrustpilotSold one of my Buy to Lets
Sold one of my Buy to Lets just as envisaged at the outset. Sarah Tyson in particular was very professional and helpful. Well done. A good price obtained in a short time scale.
Hi John, Thank you so much for sharing your feedback with us. Sarah was delighted to hear this. We hope you have a great day!
5/5
Trustpilot10/10 rental experience
Isobel showed us round many properties in one day and made the process very quick and smooth. She was in regular contact and helped us with any questions we had. It made the whole process a positive one!
1/5
TrustpilotDont believe the statistics-con merchants
A total shower. Paid for a full lettings service and had an inventory that neglected most of the damage left because could not be bothered to get the quotes or submit them to the TDS. Lied to tenants regarding white goods being left and contractual obligations. These people lie to get your business then they don't care.Don't be fooled by these trumped up statistics. They do it regularly.Beals now want to speak to me directly because of my review but they couldn't be bothered when I kept trying to talk to them for 3years. What's the matter, can't you identify which customer? Speaks volumes. Beals have tried to get my review removed saying I was not a customer even though I sent them my email to contact me to discuss their behaviour. I have had to send evidence to Trust Pilot Content Integrity to confirm that I am a customer and they have put my review back on line. Bet Beals don't do this to their friends and family reviews.
1/5
TrustpilotAwful experience - avoid!
I rented a property through Beals. I had moved in and had some issues, the property management team were rude and uninterested. Always taking the landlords side. Took four months to fix a leaking bath (leaking through ceiling) and when I complained about mould nothing was done, not to mention when I had sewage coming up from outside manhole and I was told it was my problem. Anyway I moved out, left the property in excellent condition and after being fobbed off for my deposit return I have had to go through a dispute service with TDS as Beals decided to ignore my emails and calls requesting my deposit. Beals then ignored all correspondence from TDS and three months after Moving out TDS have returned my full deposit to me - My warning to anyone reading this - do not rent through Beals however nice they are at viewings, whatever promises they make - it’s all lies to get your money and contract once your in they don’t care less!
5/5
TrustpilotBeal's estate agents provided an excellent service when selling our house.
Beal's were known to us through our purchase of a flat and recommended to us when selling our 3 bed house. We were impressed by Alan Woodhouse, their Sales Manager, when he came to value the property. We accepted his sales package and price and put the property on the market. Several offers were made within a couple of weeks and we accepted one close to the asking price. Alan guided us through the procedure and kept in touch at least once a week, progress chasing the buyers and their solicitors and us and our solicitors. Despite a few delays, contracts were exchanged after about 12 weeks with completion due a few days later. Very satisfied with the service provided by Beal's
5/5
TrustpilotBeal's estate agents provided an excellent service when selling our house.
Beal's were known to us through our purchase of a flat and recommended to us when selling our 3 bed house. We were impressed by Alan Woodhouse, their Sales Manager, when he came to value the property. We accepted his sales package and price and put the property on the market. Several offers were made within a couple of weeks and we accepted one close to the asking price. Alan guided us through the procedure and kept in touch at least once a week, progress chasing the buyers and their solicitors and us and our solicitors. Despite a few delays, contracts were exchanged after about 12 weeks with completion due a few days later. Very satisfied with the service provided by Beal's
5/5
TrustpilotJoe has been the most helpful estate…
Joe has been the most helpful estate agent that we have dealt with in the last twenty plus years always smiling and friendly and gets things done when he says he will, recommended without question
5/5
TrustpilotThe whole team at the Bitterne office…
The whole team at the Bitterne office were helpful, friendly and efficient. Nothing was too much trouble and I would be happy to recomend them to anyone,Thank you all,
Hi Coral, thank you for taking the time to review your experience with Beal's Bitterne. The team will be delighted to hear this! Have a good day :)
1/5
TrustpilotThE WORST EXPERIENCE OF MY LIFE
ThE WORST EXPERIENCE OF MY LIFE. The worst state agency you can deal with. They said the property is fully managed by their side . Whenever i call about repairs they deny repsonibility. They handed us the property in a terrible unclean condition. They made us pay money in order to get the property suitable for humans!)And the worst is their phone customer service , they dun give you answers , they try to hang up the phone when i am still asking questions !! all i get when i call them is a silly(thank you for calling byyye) And they ignore emails! Your rights are not protected with them unless you have the time and money to sue them.
5/5
TrustpilotCharles helped show us properties
We had charles help us look at a few properties and he was amazing! Very polite and well mannered. Will definitley be asking for him whenever we wish to see a property!
Hi Maria, Thank you so much for sharing your feedback with us. Charles was delighted to hear this. We hope you have a great day!
2/5
TrustpilotBeals manage the property I rent
Beals manage the property I rent. Property was not ready when I was given keys. Took three weeks to get hot water. Still waiting for rubbish to be removed which was left by previous tenant.
5/5
TrustpilotMaxine Faulkner - our guardian angel
As first time landlords, we were a little wary of renting our home and heading off to wander around Europe in our motorhome. As it turned out, we could not have been in better hands than those of Maxine Faulkner. She has been nothing less than a guardian angel to us, looking after us during our travels and latterly during our Covid19 isolation in our van back in the UK. Whatever the query or problem, she has always been approachable, friendly and hugely efficient at finding the solution. She is always half pint full and has also proactively helped and advised us on matters outside of her immediate remit of maintenance. She keeps us in the loop, even if means contacting us after hours. We will always be grateful to her. Note to Beals: Whatever you are paying Maxine, it is nowhere near enough!
5/5
TrustpilotJade Goulding was Great!
Wanted to rent out a property and I went ahead with Beals. They have been great! Great staff, organised work. Thankyou mainly to Jade Goulding who was great help.
Hi Isa, thank you for taking the time to review your experience with Beal's Gosport. Jade will be delighted to hear this! Have a good day :)
5/5
TrustpilotDuring these times I was looking for a…
During these times I was looking for a house my me and my child to move into, what I wasn’t expecting was the help and support I received from the team and especially luenna-Jane van Heerden, she has not only been so understanding on the delay on my part due to personal situations however also quick to respond and help out any and all queries I had. Giving me all options and helping me to the fullest. Going through this with luenna has given me a lot of confidence with the team who I’m letting with and knowing I have the support there is very comforting.
5/5
GoogleVery professional and helpful team at Beal’s. Didn’t have any issues with finding an apartment and getting me moved in. Would highly recommend them if looking to buy / rent somewhere.
Hi Luke, thank you ever so much for your lovely feedback! The Bitterne team were delighted to hear that you had a great moving experience with us. Have a great day :)
5/5
TrustpilotBeals in bitterne was so helpful
Beals in bitterne was so helpful, first time buyer considering my options, Hannah, Jade and Carly couldn’t off been more helpful and got my a mortgage appointment within a couple days to discuss all options
Hi, thank you for taking the time to review your experience with Beal's Bitterne. Hannah, Jade and Carly will be delighted to hear this! Have a good day :)
5/5
TrustpilotRebecca Thayre
Rebecca Thayre Senior Lettings Negotiator, was very helpful & kept me informed regularly regarding a new rental agreement, she helped me throughout the whole procedure, keeping me posted & advising,She made the whole experience simple
Hi Philip, thank you for taking the time to review your experience with Beal's Fareham. Rebecca will be delighted to hear this! Have a good day :)
5/5
TrustpilotThis was my first experience with Beals…
This was my first experience with Beals and I was disappointed Shelby helped me with all my questions and updated me through out. I will be using them again when I next let my property.
Hi Jake, thank you for taking the time to reveal Beals Estate Agents. Please can you confirm you are happy with the service as your review states that your disappointed. Hope you have a great day, Many thanks.
1/5
TrustpilotWe have had no positive reviews for…
We have had no positive reviews for beals at all!!! No communication whatsoever and back and forth with who is dealing with our issues!!! We own a property and get nothing but trouble from neighbours and we have asked beals to deal with it as it is out of our control and all we get is the office could have dealt with it! What on earth do we pay them for, just rude and let down as a property management!
5/5
TrustpilotKelsey-Anne valued my mums house
Kelsey-Anne valued my mums house. She was really helpful and answered all our questions. She is so friendly!
Hi Sophie, thank you ever so much for your lovely feedback. We hope you have a great day!
5/5
TrustpilotGreat service
Aisha was extremely efficient and helpful with my query, within 48 hours it is sorted to both mine and the tenants satisfaction. Approachable and friendly, many thanks.
5/5
TrustpilotProfessional, friendly and helpful service
I've used Beals for over 4 years now and Aisha especially has been brilliant. Good service and fair to both tenants and landlords. Much better than my previous experience with other agents in the area.
Hi, thank you for reviewing your experience with Beal's! Aisha and the entirety of the team were delighted hear you had a great experience with us. We hope you have a great day :)
5/5
TrustpilotGreat company to work with.
To whom it may concern,I have been working with Mollie-Mae West and Hayley Gooding for a number of years and have always found them to be helpful, diligent and of a happy disposition and we have a good working relationship.
5/5
TrustpilotMaxine Faulkner at Beals is the most…
Maxine Faulkner at Beals is the most professional, knowledgeable and helpful person I have encountered. Maxine is always ready to help and her interventions when needed are very effective. Absolutely great.
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