Trusted Agent profile · Southampton
★★★★★
2,034 reviews across 2 platforms
361 Bitterne Road, Bitterne, Southampton, SO18 5RR, SO18 5RR
Part of Beals, see every office.
Beals's office in Southampton, at 361 Bitterne Road, is rated 4.8 out of 5 across 2,034 reviews on two platforms, including 175 Google reviews rated 4.6.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent
to start with the whole process was extremely hard work. then Katie Healey from Beales southampton got involved and personally ensured the smooth transition of the sale. would like to thank Katie and would recommend Beales to anyone wanting to sell or purchase a property.
Hi Matthew, thank you for taking the time to review your experience with Beal's. Katie will be delighted to hear this! Have a good day :)
5/5
TrustpilotA big thank you to Jack from Beals
A big thank you to Jack from Beals, he was a great help and very knowledgeable about the area we were visiting. Made us feel at ease and able to answer any questions that we had - thank you again.
Hi Leanne, Thank you so much for sharing your feedback with us. The team were delighted to hear this. We hope you have a great day!
5/5
GoogleHad a wonderful viewing for a property with Mazie, she was so lovely and inviting. She had answers for every question or concern. Just an overall great experience with her.
5/5
TrustpilotWe visited Beals for the first time…
We visited Beals for the first time seeking guidance on registering to be notified of properties in the local area. We also received great tips and guidance on viewing, applying, and the process that landlords go through with their properties. Adrian was fantastic and clear with his guidance on this, we were very thankful for the time he gave as it was near the time they closed.
5/5
GoogleHaving been a landlord for over a decade, Icannot recommend Beals enough as a letting agent. We dealt with Aisha from the Southampton branch and she literally goes above and beyond. What could have been a very stressful time after a difficult tenant was made so easy and stress free thanks to Aisha. Absolutely fantastic service for an exceptionally reasonable price.PositiveResponsiveness, Quality, Professionalism, Value
Hey Claire, thanks for the feedback! We are delighted that Aisha dealt with your situation impeccably. We hope that you continue to rent your property through us!
5/5
TrustpilotAt the heart of the community
We decided to select Beals as they well placed in the area. After meeting Lucy Watts and her team we were sure we had selected the best agents.Lucy was able to professionally demonstrate the process and milestones for selling our property.She and her team were practical and caring in their approach for which we are very grateful, Keep up the good work.
5/5
TrustpilotExcellent communication skills from in…
Excellent communication skills from in particular Katie meant an elongated process was brought to a satisfactory conclusion.Sale and purchase of a family members house /flat made better by her timely updates and all round helpfulness.Would definitely recommend Beals and in particular Katie .
Hi Andrew, thank you for reviewing your experience with Beal's! Katie and the entirety of the team were delighted hear you had a great experience with us. We hope you have a great day :)
5/5
TrustpilotGreat service
Beals have been so helpful in trying to find me a new property, especially Jessica bishop I feel she went above and beyond to help my find a house I really liked! She was constantly updating me and phoning me weekly to offer her support which I appreciated greatly, would recommend this estate agents and Jessica to everyone!
Hi Customer, thank you for taking the time to review Beal's Gosport! Jess will be overjoyed to hear your positive feedback :) Have a great day!
5/5
TrustpilotWe have just used Beales for the first…
We have just used Beales for the first time to let our property. Joseph Keaton was our agent ,he is very friendly and helpful and gave us good advice, and has kept us informed at every stage, and found us a tenant very quickly.Based on our experience I definitely recommend Beales for the service that they have provided to us .
Hi Kare, thank you for taking the time to review your experience with Beal's! Feedback like this means the world to us. Have a good day :)
2/5
TrustpilotOverall awful
Overall awful! Do not use to rent your property.At first it all seemed good and Lucy was brilliant and the property was rented with tenants really quickly and if I couldn't get hold of who I needed to talk to she would ensure I received a reply and then would receive contact from the person I needed to talk. Truly fantastic at what she dose! We decided to pay for the silver service and what a waste of money that was.To begin with there was a few problems with the property and Beals contacted me and my husband went and completed the little jobs and on doing this my husband gave the tenants our phone number.If there was a problem my husband would be down within 24 hours to fix.However the weather took a turn and we had a problem with our roof. I was out of the country working and my husband couldn't do the roof.I asked Beals to get me quotes. However they failed and my husband has roofers out within 48hrs to look at the roof.We then when with a company to carry out the roof work.It was over 2 weeks before my tenant received a message for someone to look at the roof. Clearly this is not acceptable.The decision was then made to sell our property due to the stress it was causing.On the tenant moving out of the property there was damage caused.Beals sent an invoice to tenant basically to repaint it and they missed all the other faults with the property.Them being floor boarding missing, holes in the wall, oven being filthy,Burn on the window sill, rubbish being left in the garden, bathroom being filthy, blind being hung back up being covered in mould.I have had no response from beals and have called, emailed and had no response.What makes this worse I can see from the pictures of my claim was only the invoice for painting and none of the other points were being covered.I was awarded £200 that doesn't touch the surface.I am have now written a formal letter and I will take it to the Ombudsman.No one deserves this service please do not use.This has caused stress in my life and it should not of as I paid for a service and Beals failed to provide it!
5/5
TrustpilotChelsea has been amazing at taking us…
Chelsea has been amazing at taking us through the rental process for the first time. We viewed an initial property that wasn’t for us, but Chelsea kept trying to find us the perfect property. After many viewings with various letting agencies Beals and Chelsea have been outstanding. We couldn’t be happier to move on to our first property together, thank you Chelsea!
5/5
TrustpilotEmily is a real star
Emily is a real star, she has been so helpful throughout the whole process from the moment i met her at the viewing the whole thing has been a smooth process not to mention her really positive attitude
Hi Michael, Thank you ever so much for taking the time to review Beal's! Emily and the rest of the team are pleased to hear this! We hope you have a lovely day! :)
5/5
TrustpilotThank you Beals & Katie
Thank you Beals and especially Katie with the help of selling my property. Katie was highly professional, knowledgeable and lovely to work with. Katie worked endlessly to help with the sale of my property, keeping me informed throughout the whole process. So glad I chose Beals with the sale of my property and will definitely be using them in the future. Wonderful work Beals!
5/5
TrustpilotKelsey-Anne
Kelsey-Anne is personable, professional and efficient. I have appreciated her flexibility to fit in with my schedule as I don’t live locally and getting valuations can be difficult. I will stick with Beals because of this. Many thanks
Hi Lin, Thank you so much for sharing your feedback with us. Kelsey was delighted to hear this. We hope you have a great day!
5/5
GoogleHannah from sales has been absolutely amazing. I am a first time buyer and have been getting pretty confused. Hannah has been proactive, informative and is making the process so much easier for me. I cannot recommend going for viewings with this estate agency any further than possible. Thank you for everything so far Hannah!
Thank you, Lewis, for reviewing your experience at Beals Bitterne Office! Hannah will be overjoyed to hear your positive feedback :) Our staff are handpicked for their customer service, professionalism, and knowledge. We hope you have a great day!
5/5
TrustpilotNatalia has been so helpful in finding…
Natalia has been so helpful in finding a perfect home for my husband and I that ticks all our boxes. She is always quick to respond to any questions we have, and has been very approachable and kind. We are very thankful.
5/5
TrustpilotMyself and my partner would like to…
Myself and my partner would like to thank Billie, Lucy and Jasmine at Beals Northend for helping us move into our new home, we feel this was a professional and quick transition, we had no stress and received a fantastic service! Highly reccomend thank you once again ladies Nicky and Lester
Hi Nico, thank you for reviewing your experience with Beal's North End! Billie, Lucy and Jasmin were delighted hear you had a great experience with us. We hope you have a great day :)
5/5
TrustpilotThanks to Katie Healey.
Second review for Beals. This time for Katie Healey my sales progressor who was the key to holding the move together with other agents and Conveyancers. Katie made frequent calls and emails to myself and others on a daily basis. I would recommend Beals as an agent. I had zero issues. Would definitely use again if I ever have to move. ThanksKevin
5/5
TrustpilotExcellent service, well done BEALS!!!
Thanks BEALS for your great service and support in selling our home. Overall services was of a high standard, this was right through from valuation to completion...Price, expertise and knowledge was excellent. Special thanks to Katie that helped see our sale through and made sure all the work with the solicitors, paperwork and other parties was all smooth and kept us informed. Great work!
5/5
TrustpilotFabulous
Fabulous Louise just couldn't do enough to help us when looking for a property She is very friendly and approachable with questions we had She is one in a million Thank you so much Louise Dollamore x
Hi Sharon, thank you for reviewing your experience with Beal's! Louise and the entirety of the team were delighted hear you had a great moving experience with us. We hope you have a great day :)
5/5
TrustpilotProperty viewing & contracts/keys successful!
I recently rented a property from the Bitterne branch. Holly was absolutely great when showing me round the property (I needed a second visit to measure up for curtains), and Suman et al were great at keeping me informed, communicating my requests to the landlord, and sorting out the documentation.
Hi Nicolas, thank you for taking the time to review your experience with Beal's Bitterne. Holly and Suman will be delighted to hear this! Have a good day :)
5/5
TrustpilotChloe
Chloe was Extremely helpful, keeping me up-to-date with what was going on, always on hand to answer any questions we had. She was very polite and friendly which made it easy to approach her when we needed help with anything in regards to the property.
Hi Cody, thank you for reviewing your experience with Beal's! Chloe and the team were delighted hear you had a great experience with us. We hope you have a great day :)
5/5
GoogleIn one of the hardest times in my life I've been met with kindness understanding and a instant undivided amount of help and reassurance. Easy process with no stress for my new home. Natalia is one of a kind. Thanks so much
Thank you, Leanne, for reviewing your experience at Beals Bitterne Office! Natalia will be overjoyed to hear your positive feedback :) Our staff are handpicked for their customer service, professionalism, and knowledge. We hope you have a great day.
5/5
TrustpilotFive star service
Following the death of my Father, I needed to sell his property. Living a long distance away, I was totally reliant on the sales manager, Carly Gale, from the Beal's Bitterne office. The personal service I received from start to finish was exceptional. I was kept informed of progress & thanks to Carly's negotiation skills, we were able to complete the sale.
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