Every review we hold for the Southampton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAustin Wyatt Winchester
Austin Wyatt Winchester came round my property without asking and let themselves in. When’inspecting’ they take many photos and videos of my possessions, excessive, like 20 pictures per room. 2 x 2h viewings conducted whilst I was living there. Confirmed by Josh, the ‘manager’ my house was ‘as it was 12m ago’ then claim for a load of lies. The manager broke data protection by discussing the previous Tennant with me as there was a dispute, funnily enough. Renting is bad enough, if you have to do it avoid these lot.
Timotheeeee · 8 July 2026
★★★★★ 5/5
GoogleI can’t thank Zoe and the team at Austin & Wyatt enough!
Zoe made the entire process smooth and stress-free, and they managed to sell my property in no time!
From start to finish, they were incredibly friendly, helpful, and supportive.
Any time I had a question or needed assistance, they were quick to respond and kept me updated every step of the way.
I highly recommend the Austin & Wyatt team - they truly go above and beyond!
Darren · 26 April 2025
Agent replied · 8 August 2025
Hi Darren,
Thank you for your fantastic 5-star review! We’re so glad to hear that Zoe and the team made the process easy and stress-free for you. Your recommendation is greatly appreciated, and we’re happy to have been able to assist you.
Best,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI can’t recommend Emily highly enough! She went above and beyond throughout our recent purchase, always professional, responsive, and genuinely invested in helping us find the right investment. Emily kept everything on track, communicated clearly at every stage, and made what could have been a stressful process feel seamless. Her dedication and friendly approach made all the difference.
Weronika · 15 November 2025
Agent replied · 22 November 2025
Thank you so much for your kind words! It was a pleasure working with you and I am thrilled to hear about your positive experience. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe just brought our first house through Austin & Wyatt and we're so thankful. The whole team, especially Zoe, helped us every step of the way and went above and beyond. Nothing was a hassle, even going through paperwork and explaining it to us in a way that we could digest and understand. Thank you so so much, will definitely recommend to friends and family!
Thomas · 25 April 2025
Agent replied · 22 October 2025
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotNever ever again
We rented with Austin&Wyatt Bournemouth, great at first couldnt do more for us. However over months our home became covered in mould and damp. No fault of ours! Bit Austin&Wyatt and countrywide and our landlord didnt want to know. We in the end had to go to the council, in return we had a load of abuse from our landlord and our 4 year old was scared to be at home and never wanted to go home. What made it even worse is we had to get rid of a lot of our belongings when we moved due to the mould that had got to it. We have now had to start again. Honestly the worst experience of my life. And with my child and trying to keep them healthy too. Oh and the 1 star id actually give it 0!
Leila · 11 September 2026
★★★★★ 5/5
GoogleSandra was incredibly helpful throughout the whole process and kept great communication from start to finish. She made finding my first home so much easier, and I’m really grateful for her guidance. Highly recommend
George · 11 December 2025
Agent replied · 10 January 2026
Thank you for your wonderful review, we are glad to hear Sandra helped make your first home buying experience a smooth one! We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe worked with Lucie Rushmer from Austin & Wyatt’s, which I can only describe as an excellent and proactive experience.
Lucie was lovely, start to finish. She made us feel valued and important. She worked late in a Saturday, going the extra mile (or 5) to get things over the line. Lucie keeps customers informed at every juncture and really cares about the customer experience and clearly enjoys doing what she does.
We thank you so much Lucie, for everything you have done for us, and cannot recommend Lucie enough. Keith and Amanda
Keith · 27 April 2024
Agent replied · 24 October 2024
Many thanks Keith Bullock for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFirstly I would like to thank natalie for her persistence in getting me and my wife the house we really wanted. She has stuck with us through out 9/10 months of hassle. I would also like to thank Zoe for speaking with me and explaining that I should Kenya flat and rent it. I’m sooo happy I took her advice. The both of them are a great credit to Austin and wyatt they have been amazing. To be fair I’ve spoke with a few in the estate agents and they where all fantastic 👌
May · 26 February 2024
Agent replied · 24 October 2024
It’s really lovely to read another 5* review May. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy experience from the whole team from start to finish has been nothing short of exceptional, the communication and professionalism from Zoe has been first class and I would not hesitate to recommend them to anyone that is not only looking to sell their house but wanting professional financial advice.
Jamie · 10 April 2025
Agent replied · 22 October 2025
Hello Jamie,
Thank you so much for your wonderful 5* review! We're thrilled to hear that your experience with our team, especially Zoe, was exceptional from start to finish. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI would like to thank everyone at Austin & Wyatt, Shirley branch. Zoe and the team who have been truly amazing supporting me through the process step by step. The pictures are brilliant, my property sold within 3 days in excess of the …
Julie · 17 April 2025
Agent replied · 24 October 2024
Many thanks Julie for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would love to say a massive thank you to Zoey and the team. From start to finish they were friendly, helpful and supportive. The team were quick to help with anything I needed and would keep me updated. Zoey made the process …
Amber · 17 April 2025
Agent replied · 17 April 2026
Thank you Amber for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWell what can I say about Austin and Wyatt. From the initial meeting with Neil we felt confident in their ability to sell our house.
Even through the ups and down with our sale, Neil was there helping us all the way. When our original buyer fell through Neil came up with an alternative plan which resulted in us selling our home. We are grateful to Austin and Wyatt for all their help.
Craig · 25 October 2023
Agent replied · 24 October 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWorked with Zoe and the team to buy our first property. Austin and Wyatt were genuinely amazing throughout the process. They chased various parties, always kept in contact and helped whenever we had a query. I would wholeheartedly recommend …
Jonny · 17 April 2025
Agent replied · 17 April 2026
Many thanks Jonny for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust like to say Zoe was great from start to finish.
Always there when needed.
Had a few issues along the way but she managed to get them resolved.
It was a happy ending.
Thank you Zoe
Divesh · 19 May 2025
Agent replied · 23 June 2025
Hello Divesh,
Thank you for your wonderful 5* review! We're thrilled to hear that Zoe provided great support and resolved any issues along the way. Your kind words are much appreciated.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleReally great service and helped me massively with my search! Thanks Akshay and team
Graziele · 20 December 2025
Agent replied · 10 January 2026
"Thank you for the kind words! We are thrilled that we could assist you in your search. We appreciate your support! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI just recently purchase my first home through Austin & Wyatt Shirley and have nothing but great words for the team! In particular, Sarah was amazing. My chain wasn’t long, but more than a few setbacks happened with the property on top of the chain, meaning that progress was out of my hands and the sellers. This is where Sarah was great - she chased and helped moving things along, delivering every time. And when Sarah was away, the rest of the team were always happy to help with updates too. If I sell in the future, I’ll be going with Austin & Wyatt.
Claudia · 25 October 2022
Agent replied · 24 October 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt has been a very emotional and sad year for my whole family, full of heartache and pain, part of this journey involved selling a very loved and precious family home. After approaching various Estate agents it became very obvious that Austin & Wyatt in Shirley were the most genuine. The process started with meeting Scott Jones. Scott really understood how much of a wrench selling this beloved family home would be, he delivered an incredible and sensitive service which resulted in the house being swiftly sold. Once sold we worked with Sarah Mills, Sarah also took the time to support us and assist in every aspect of the house sale. We would like to recommend the whole team working at Austin & Wyatt who really listened to us and we think they are just an Amazing Estate Agent.PositiveResponsiveness, Quality, Professionalism, Value
Lorna · 25 October 2022
Agent replied · 24 October 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe cannot rate Austin & Wyatt, Shirley highly enough. A fantastic service from start to finish.
The team at Shirley - Sarah, Natalie and Scott were all amazing, very professional but also very friendly. We dealt predominantly with Sarah but If she was not available Natalie or Scott were always able to help or pass on messages.
Calls were always returned and Sarah was also very helpful with advice regarding the house we were purchasing through another agent who were absolutely appallling.
We wouldn’t hesitate to recommend Austin & Wyatt Shirley to anyone.
Thank you all for everything.PositiveResponsiveness, Professionalism
Sue · 25 October 2022
Agent replied · 24 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleZoe was fantastic and extremely efficient. The whole team from start to finish trusted the process and pleased to complete within the proposed time frame. Will work with them in the future
Josh · 25 April 2025
Agent replied · 22 October 2025
Hello Josh,
Thank you for your wonderful 5* review! We're thrilled to hear that Zoe and the team provided you with efficient service and met your expectations. We look forward to working with you again in the future.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleA very good team and helpful agents. They really care for their clients. Our process of buying our home was stress free as we could rely on our agents that they would action things promptly. Our mortgage advisor was also very compassionate with what he does, he tried to get us the lowest mortgage deal we could get until we got our property even if this meant thay he had to keep an eye on the mortgage rates for the past 4 months to give us the best deals. Kudos to all of you.
Dahlia · 7 April 2025
Agent replied · 23 April 2025
Thank you so much for your kind words! It's always our goal to make the home buying process as stress-free as possible for our clients. We're thrilled that our team and mortgage advisor were able to provide you with excellent service and get you the best deal possible. Congratulations on your new home! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleZoe is Very professional friendly and made me feel very comfortable would definitely recommend this company! I’m one very happy customer! Thanks again Zoe you’re a gem! Xxx
Kerry · 17 April 2025
Agent replied · 17 April 2026
Many thanks Kerry for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently sold our flat with Austin and Wyatt and found it a really easy and straightforward process. We were selling during a pandemic but they found us a buyer very quickly and provided excellent communication and service even through this current difficult time. We would like to thank Manuel, Scott and Natalie especially for their hard work and professionalism. Manuel provided an outstanding service from beginning to end. We would definitely recommend Austin and Wyatt Shirley branch.PositiveResponsiveness, Professionalism
Laura · 25 October 2021
Agent replied · 24 October 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a fantastic experience with Austin and Wyatt. From start to finish, they kept me fully informed and updated at every stage of the process. Their communication was excellent, and I always felt in the loop. The sale went through relatively quickly and smoothly, which made the whole experience far less stressful than I expected. I really appreciated their professionalism and support throughout. Highly recommend!
Claudia · 24 May 2025
Agent replied · 23 July 2025
Thank you for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom start to finish the process of selling the house was handled in a professional and friendly manner. The initial contact with Georgia was positive and then the regular updates from Lucie was also positive and appreciated, making me feel that things were always progressing. Thank you
Philip · 28 December 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
