Every review we hold for the Southall office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotYoshi Tsuji and his team are great to…
Yoshi Tsuji and his team are great to work with. Always provide high quality support and introduce professional clients to us. It has been a pleasant experience working with Yoshi.
Yien · 26 September 2024
Agent replied · 29 December 2024
Thank you very much for sharing a five star rating here and for telling us about your service experience with Mr Tsuji, our Japan Desk Manager. We are very glad you have had such a good experience and found the lettings process to be professional. Thank you for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotGreat Letting Agents
Benham & Reeves are great at what they do, the staff are efficient and friendly who made the whole process of getting new tenants easy, a pleasure to deal with them - particularly Rahim Velji who was our letting agent
Toulous · 26 March 2024
Agent replied · 12 June 2024
Hi Toulous, we appreciate you sharing a five star rating and are very pleased to hear you've had a efficient and friendly service experience from Rahim and our Colindale lettings team. Thank you for your continued custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotBengam &Reeves ,very helpful and professional people
Bengam &Reeves is a very serious company! And very very helpful! Rubel is very friendly and he helped me with all I need to know and do . I recommend this company as they are very professional people
Oana · 3 May 2024
Agent replied · 12 June 2024
Hi Oana, its great to hear you've had such a positive experience with our lettings service in Kensington and we appreciate you recommending us, thank you for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotKyle and Veronica were really nice and…
Kyle and Veronica were really nice and supportive, they do provide us with useful information and we are happy with the great living experience.
Jiahui · 15 December 2024
Agent replied · 29 December 2024
Hi Jiahui, we're pleased to hear you've had such a positive renting experience with Benham and Reeves and are glad you've benefited from Kyle and Veronica's collective expertise. Thanks for your custom.- Ruth, B&R
★★★★★ 5/5
GoogleHad to pop in to the office a few times as a resident and the girls (Sharly and Darcey) are amazing and welcoming! Always helping me resolve any issues I have. If you ever need an informative agent Benham snd reeves is the way to go.
Alicia · 11 October 2025
Agent replied · 11 October 2026
Thank you Alicia, we're glad we were able to assist and appreciate you sharing a five star rating here.
- Ruth, B&R
★★★★★ 5/5
TrustpilotMy experience with Francesca Moralis…
My experience with Francesca Moralis was outstanding. She was professional and responsive, swiftly securing reliable tenants for my property. The entire process was seamless and stress-free. I highly recommend her services.
Munera · 4 August 2024
Agent replied · 24 August 2024
Hi Munera, thank you very much for your lovely service feedback, we're pleased to hear you've had such a great experience as a landlord with Benham and Reeves. We appreciate your custom.- Ruth, B&R
★★★★★ 5/5
Trustpilotimmense gratitude
I cannot begin to express my gratitude to Rahim for his support, help, guidance, empathy and compassion in anabling us to find the best home for myself and my daughter. His support went above and beyond a transaction and he was there every step of the way, nothing question was a sill one and no request was a big deal, this enabled a calm, peaceful and successful process and move in and we can’t be grateful enough. He was most professional and extremely kind. Thank you so much.
Munira · 16 July 2024
Agent replied · 24 August 2024
Hi Munira, its great to hear you've had such a great lettings experience from Benham and Reeves and that Rahim went the extra mile. We're glad you've benefited from his expertise and professionalism. Thanks for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotFast and communicative in a scenario…
Fast and communicative in a scenario with lots of moving parts!
Ro · 15 July 2026
Agent replied · 23 September 2026
Hi Ro, its great to hear you've had a good service experience with Benham and Reeves. We are well used to working fast pace with lots of moving parts and are glad you've benefited from our expertise! Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotIvan and team are always very…
Ivan and team are always very professional and available when help is needed with our long term lets.I would have no hesitation in recommending them as letting agents.
Lorraine · 16 September 2024
Agent replied · 29 December 2024
Hi Lorraine, its great to hear you are finding the London lettings and property managment service provided by Ivan and the team professional and efficient. We are very grateful for this feedback and for you sharing a five star rating here. Thank you for your continued custom with us.- Ruth, B&R
★★★★★ 5/5
TrustpilotThank you Denisa for your excellent service!
We would like to thank Denisa for her high efficient service for the maintenance of the flat. We moved in since 2019, whenever needed, we always can get professional help in time. She and her team is the good reason to keep us renewing our lease year by year. We really appreciate it.Thank you Denisa!
Z · 16 December 2022
Agent replied · 12 June 2024
Thank you very much for your very kind words about Denisa and our property management service. We are thrilled to hear you value the service, this is wonderful to hear.- Emily, B&R
★★★★★ 5/5
TrustpilotMawaddah
I would like to thank Di who has been looking after us for the last few years as a tenant, i am always able to rely on him on every thing such understanding honest and straightforward and of course i cant forget to thank Jade as well many respect to both of you.
Ma · 20 February 2023
Agent replied · 12 June 2024
Thank you Mawaddah, its very kind of you to take the time to appreciate Di and Jade at our Hyde Park lettings branch. They are thrilled to see your lovely comment and five star rating.- Emily, B&R
★★★★★ 5/5
TrustpilotI have been renting my flat for last 4…
I have been renting my flat for last 4 years from this agency. I am very satisfied with their services and I recommend them.
Ghazal · 1 April 2026
Agent replied · 4 June 2026
Hi Ghazal, we are really pleased to hear you've been renting a property with us for 4 years and are happy with the services provided - this is really great to hear. Thanks very much for your continued custom with Benham & Reeves.
- Emily, B&R
★★★★★ 1/5
TrustpilotShocking Practice
We had videos of a property and an offer accepted, put down the holding deposit as per requirements. Only to be told, the price had changed (by around 200pcm) and we didn’t have the flat.Incredibly poor service, should not have taken a deposit if this was the case. Then it took them over a week to return the greater than £400 deposit. Cowboy-esc structure to the company in this regard. Would avoid if you can.
ML · 9 September 2024
Agent replied · 29 December 2024
Hi ML, we're very sorry for any inconvenience caused to you. The landlord decided not to proceed with the tenancy and it seems we fell short in getting your deposit returned as quickly as we would usually do. We will be looking into this in case of any learning on our part. - David M, B&R
★★★★★ 5/5
TrustpilotAbbie White was a pleasure to work with!
Abbie White was a pleasure to work with! She made my entire experience from viewing the flat, to negotiating the offer, to completing the reference process and signing the agreement very straightforward and clear. I would highly recommend working with Abbie to other prospective tenants.
David · 7 September 2023
Agent replied · 12 June 2024
Hi David, thanks very much for your kind words and five star rating shared here for our Hampstead lettings team member, Abbie. We're all thrilled to hear you've had such a great experience renting with us and we hope you enjoy your new home.- Emily, B&R
★★★★★ 5/5
TrustpilotPraise for Abbas Efir
This is my personal rating related to ongoing support by Abbas Efir at Benham & Reeves: 5 out of 5! Abbas is always helpful, efficient, responsive. My experience with Abbas throughout the years as a Benham & Reeves client has only been positive and constructive. Much appreciated!
Olga · 15 May 2023
Agent replied · 12 June 2024
Thank you Olga for recognising Abbas's management of your property, we are very pleased to see your kind comments and five star rating here. Thank you for your continued custom.- Emily, B&R
★★★★★ 5/5
TrustpilotA really fabulous renting experience!
This is the second time that I have rented my flat through Benham and Reeves. They are really excellent. Yvette even came and helped me move furniture into my car (way beyond the call of duty!) and organised painting etc, and I now have great tenants for the next two years. I can not recommend them highly enough. Alice Lewes owner of flat in Queens Wharf
Alice · 19 December 2024
Agent replied · 29 December 2024
Hi Alice, thanks very much for sharing a five star rating and for your lovely comments about being a contented landlord with Benham and Reeves. We're thrilled to have your trust and to be looking after the rental and appreciate your continued custom.- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent Service
Many thanks to Rahim Velji and the team at Benham and Reeves for successfully letting my flat again. I have used Benham and Reeves for many years and have always received a very efficient and attentive service.
David · 20 January 2024
Agent replied · 12 June 2024
Hi David, thank you very much for leaving a five star rating here which Rahim and the lettings team are very glad to see. We also glad to hear that as a landlord with us for many years, you are still receiving high levels of service from us. We appreciate your custom.- Emily, B&R
★★★★★ 5/5
TrustpilotEdelyn Reynolds was a pleasure to work…
Edelyn Reynolds was a pleasure to work with! She made the entire process very clear and straightforward, was extremely responsive, and came back to me on my queries in amazing time. I would highly recommend working with Edelyn and Benham & Reeves!
David · 15 September 2023
Agent replied · 12 June 2024
Hi David, thanks very much for your very kind words which encouraged Edelyn greatly. Its good to hear you've had such a good service experience and we are worthy of your five star rating. Thanks!- Emily, B&R
★★★★★ 5/5
TrustpilotThe process was handled professionally…
The process was handled professionally from start to finish and the tenant was obtained quickly. I would particularly like to thank Raj the manager of the Beaufort Park office.
Mr · 24 August 2025
★★★★★ 5/5
GoogleI just recently moved into my new rent.
The service, help, and support from Shali Motichande and the whole team was superb throughout the whole process. I would give more than five stars if I could.
Jani · 17 November 2025
Agent replied · 17 April 2026
Hi Jani, thanks very much for your lovely feedback which Shali and the Southall lettings team are very pleased to see shared here. We are glad you've had such a good service experience renting with Benham and Reeves. Thanks for your custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotGreat rent
Di and Joanna were very helpful to us during our rental and provided great assistance during the process.
Mu · 28 November 2024
Agent replied · 29 December 2024
Hi Mu, thanks very much for sharing a five star rating here which Di and Joanna are thrilled to see, we are glad you've found the lettings and property management service and the process very helpful. Thanks for your custom, it's appreciated.- Ruth, B&R
★★★★★ 5/5
TrustpilotQilin and Claire been amazing…
Qilin and Claire been amazing throughout the process of the lettings. Very smooth very professional
Adl · 30 April 2026
Agent replied · 4 June 2026
Hi Adi, thanks for sharing such positive feedback for the service you've been having from Qilin and Claire in our Wembley lettings and property management teams. We are very pleased to hear you felt well supported throughout the lettings process.
- Emily, B&R
★★★★★ 5/5
TrustpilotVery nice talk and I got so many…
Very nice talk and I got so many information. Big thanks.
John · 29 May 2026
Agent replied · 24 August 2024
Hi John, its great to hear you have had such a great service experience with Benham and Reeves. Thanks for sharing a five star rating here in recognition, it's appreciated.
- Ruth, B&R
★★★★★ 5/5
Googlewho knew renting an apartment had become so complicated! But I was helped and guided every step of the way through the process. I felt in good hands the whole time.
Declan · 17 December 2025
Agent replied · 14 January 2026
Hi Declan, we are glad our Southall lettings team were able to make it easy for you to navigate the renting process here and that you felt well supported, this is great to hear. Thanks for your custom.
- Ruth, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
