Every review we hold for the South Yorkshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFrom first seeing the house
From first seeing the house, deciding to buy it and to moving in nothing was too much trouble. Communication was always uplifting especially when we were selling our old house and were finding things frustrating in Scotland.
CarolynB · 4 August 2026
Agent replied · 24 September 2026
Thank you Carolyn for taking the time to leave a 5* review of your experience and the support you received from the team at Cavendish Park. It is wonderful to hear that the team were able to support you throughout your move from Scotland to your new Jones home.
On behalf of everyone at Jones Homes, we wish you many happy years in your new home.
Kind regards, Jones Homes Yorkshire
★★★★★ 5/5
TrustpilotRecently asked the help of Sharon from…
Recently asked the help of Sharon from Customer Service at Jones Homes and was so impressed with her quick response and handling of the situation. She sorted my issue quickly and efficiently despite it not being a problem with our property so nothing to do with Jones. She stepped in and with her help got the issue resolved for me. Thank you Sharon definitely 5* service
Kim · 16 April 2024
Agent replied · 13 June 2024
Thank you Kim for taking the time to write a review, it's great to hear how happy you are with the service provided by Sharon, your kind words and comments have been passed on.Best regardsJones Home Southern
★★★★★ 5/5
TrustpilotSunfield Jones Homes …
I have just completed on a new Jones Home at the Sunfield Development Handforth. Julie in Sales has been a constant support and has made what can be a stressful experience seamless! Her advice and help has been priceless and she really does care about you and your purchase, which is a rare quality these days! Thank you Julie & all the team at Sunfield for making my move go smoothly. Sam. W.
Samantha · 15 April 2025
★★★★★ 1/5
TrustpilotFirst of all no communication
First of all no communication. Today was what we were originally told would be closing date, but they usually get finished early. Not in our case.Their choices for materials was not good at all. Very disappointed. The building site stays filthy. We have complained about it. “Oh it’s a building site”. I call BS. All of the doors and windows are open so debris can blow in. There’s a crack running across our floor. Will it get worse as time goes on. Our site manager, Kyle, had 63 houses when he first started our house. It is IMPOSSIBLE to manage that many with one person. We live close by so we check often. Most times it is just sitting there with no one working. When we started there were at least seven lots empty. Now there are not any empty lots. Some people are living in their houses. Not us. There are twenty four houses, in various stages, being built. All are ahead of us. Ours is a shell. I regret building this house. I should say process of building. A real estate company was recommended to us. We bit. There’s not even a for sign in front of our present home. ???This is our third house we’ve built. We understand the process. We’ve been very patient. After all we are living in our present home. When you go to sales office, they give you a customer service number. You get a recording. What’s the solution? Give us our down payment back? (My choice) Finish the damn house? And when they do, how many things will be wrong? Will they ever get fixed?Regrets, regrets, regrets. Wish I had found all of these reviews before we started, because we would have never bought.
GC · 1 April 2023
Agent replied · 13 June 2024
Hello GC. We have reason to believe that your review is intended for a different business, JONES HOMES USA. Please could you remove and re-post so that Jones Homes USA may see your comments?
★★★★★ 5/5
TrustpilotExcellent and Caring House Developers
After having given up on buying our first home we came across Jones Homes development in Hoo and from the very first time customer service has been excellent, Karen and Nicole have been absolutely amazing, helping speed things along for us and just going through the process together making us feel cared for.After moving in, the customer services continued to be excellent and the after care has also been exceptional. Our house is everything we wanted it to be and more! Gary has been looking after us and our property needs in such a great way that all in all I can honestly say that we are extremely happy with our purchase from Jones Homes and we definitely recommend them as premium house developers.
Angie · 25 March 2023
Agent replied · 13 June 2024
Thank you Angie for your kind words! Karen, Nicole & Gary will be delighted.On behalf of us all, we wish you many happy years with your Jones home.
★★★★★ 1/5
TrustpilotThree years in to my new home ownership
When I first bought my new home back in April 2019 Jones Homes couldn’t have been more helpful. It was my first ‘new build’ and I was looking forward to the experience where everything was new, guaranteed and I wouldn’t have to worry about finding extra cash for repairs/improvements. My shower leaked straight away the first time I used it. Water collected in the bulkhead over the stairs and had to be drained away. Then it leaked under the sink in the kitchen. Something had not been tightened properly and water basically drained out of the sink straight to the cupboard below. My boiler packed in after 3 years - seems it only had a 2 year guarantee - I had to buy a new one. Other people on the development have had similar faults with their heating and water boiler. My mum who lives on the same development has similar issues with her boiler. My kitchen units started bubbling up - Jones Homes not interested. I thought it would be covered by the kitchen guarantee. Symphony Kitchens advertise a 10 year guarantee on their website - but not Symphony Kitchens for Jones Homes apparently - that’s only 5 years. Whilst within the guarantee period - my issue is to do with water ingress apparently and not covered by the guarantee. I always wipe my units down and use the extractor - but apparently still my fault. To give them credit - Symphony agreed to cover the cost of replacement. Everything has been a battle with Jones Homes, their customer services in the first few years were unhelpful and dismissive. They blamed everything on Covid and have made no attempt since to redeem themselves. When I initially bought the house they made every effort to be helpful and initially I gave them a glowing review - but since then my experiences, and from what I hear other buyers on the same development similar, have had extremely poor service. In the first two years it was difficult to get any snagging done, and after two years you may as well not exist. I live in a beautiful area but wish I had bought a different home.
Amanda · 16 March 2023
Agent replied · 13 June 2024
Thank you for you bringing these matters to our attention, all feedback is important to us. Please rest assured we will share your feedback internally. Kind regards, Jones Homes (Yorkshire) Ltd
★★★★★ 5/5
TrustpilotJust want to say a massive thank you to…
Just want to say a massive thank you to the amazing Julie Roberts at Jones Homes. After a long 4 month process I have finally reserved my property. Julie has been incredibly helpful & attentive throughout the whole process, nothing has been too much for her. I definately wouldn’t have done it without her. Thank you Julie for all your support. Clare ☺️
Clare · 3 May 2024
Agent replied · 13 June 2024
Thank you Clare for taking the time to leave a wonderful 5* review of your reservation experience with us and the support your received from Julie.Please know that your kind words and compliments have been passed on.Thank you and all the best,Jones Home North West
★★★★★ 5/5
TrustpilotExcellent company
We have given Jones Homes 5 stars as we can not fault any part of the process to buy our lovely new home. From the moment of viewing to exchange the level of support has been exemplary. Jeff and Rachel went above and beyond to take over responsibility of any stressful situations we found ourselves in due to delays in the purchase chain. We would not hesitate to recommend buying a house through Jones Homes to others and can only say a big thank you to all concerned in getting us through to completion
Mrs · 6 January 2023
Agent replied · 13 June 2024
Thank you for your kind words! Jeff & Rachel will be delighted, as will the rest of the team. On behalf of us all, we wish you many happy years with your Jones home.
★★★★★ 5/5
TrustpilotWhere can I start….
Where can I start….. Jones home have been fantastic throughout, we absolutely love the house and the kids and myself have settled in well. We purchased on sunfield in Wilmslow and the house is fantastic. Charlie (on the site) has been so accommodating and everything has been dealt with pretty much the same day.
Rachel · 21 February 2026
Agent replied · 24 September 2026
Thank you, Rachel, for your kind words! Charlie and Julie will be delighted.
On behalf of us all, we wish you many happy years with your Jones home.
Kind regards, Jones Homes North West
★★★★★ 5/5
TrustpilotJones Homes Cavendish Park Bolsover
We wanted to say a huge thank you to everyone at Jones Homes for making our journey into our new home such a fantastic experience!
Mr · 15 September 2026
Agent replied · 24 September 2026
Dear Mr & Mrs Bryce,
Thank you for such a wonderful 5 star review. We really appreciate you taking the time to leave your feedback. We are delighted to hear of your Jones homes buying experience, the aftercare and how happy you are in your new Jones home.
Your kind words will be passed onto the team, they will be so pleased.
On behalf of us all, we wish you many happy years in your new home at Cavendish Park.
Kind regards, Jones Homes Yorkshire
★★★★★ 5/5
TrustpilotMyself and my partner had a great…
Myself and my partner had a great experience from buying from jones homes. The staff was so helpful and really made our first experience very reassuring and easy, staff helped with extras we was choosing and even took us to other plots to see what they looked like & it really made our vision of our dream home come to life. I couldn’t be more thankful for the help from jones homes.
Mia · 28 August 2025
Agent replied · 25 September 2025
Thank you Mia (& Charlie!) for your kind words! The team at Shurland Park will be delighted to hear your feedback.
On behalf of us all, we wish you many happy years with your Jones home.
Best regards
Jones Homes Southern
★★★★★ 5/5
TrustpilotA Thank You for Exceptional Service and Support
I just wanted to say a big thank you to Denise Wilson for all her help with this purchase at Moorfield Park. I really appreciate the quality customer service, friendliness of the staff, good site construction and technical service, brand reputation, security and beauty of the chosen location, aesthetically pleasing houses, and Jones Homes` corporate approach. Thanks again!
Mr · 6 May 2024
Agent replied · 13 June 2024
Thank you for your 5* review Mr Pertev. We are thrilled to hear of your enjoyable journey to owning your new Jones home. We wish you many years of happiness in your new home and will most certainly ensure we pass on your thanks to Denise.
★★★★★ 5/5
TrustpilotThe customer service team superstars
The customer service team are fantastic. On the few occasions we have been unfortunate to require remedial work done, Ben M who has attended the property has been great.
Dan · 3 August 2026
Agent replied · 24 September 2026
Hi Dan, thank you for your lovely review. Ben and the customer service team will be delighted with your kind feedback and 5* review.
On behalf of all at Jones Homes, we wish you many happy years in your home at Cavendish Park.
Kind regards, Jones Homes Yorkshire
★★★★★ 5/5
TrustpilotNew Home purchase with Jones Homes
Jones Homes made the process of buying our new home a pleasant experience. They kept us informed regularly along each stage of the process. Our sales advisor Sandra was very helpful and informative making it a smooth process. I would recommend Jones Homes for the quality of the build to their customer service and aftercare.
Nicola · 10 June 2024
Agent replied · 13 June 2024
Thank you Nicola for taking the time to leave a 5* review. We are thrilled to hear of your smooth and enjoyable journey to owning your new Jones home and the support you received from Sandra. Your kind words and compliments will be passed on.Wishing you many happy years in your new home.Kind regards,Jones Homes Yorkshire
★★★★★ 5/5
TrustpilotElliott household
Sandra and the entire team have been nothing short of fantastic. From day one, they guided us every step of the way and made the whole buying process smooth, reassuring, and genuinely enjoyable. Their professionalism, support, and attention to detail gave us complete confidence throughout. We truly couldn’t be happier and absolutely love our forever home.
Craig · 2 January 2026
Agent replied · 25 February 2026
Thank you Craig for your 5* review. It is great to hear your journey to your new Jones home went as smoothly as it did. We will ensure your positive feedback is relayed to Sandra and the team at Lambcote Meadows.
On behalf of all at Jones Homes, we wish you many happy years in your new home.
Kind regards,
Jones Homes Yorkshire
★★★★★ 5/5
TrustpilotGreat experience all round
From my first visit and meeting Karen, I knew that Jones Homes was a decent Company and the house's were built to a very good standard.
Mrs · 17 August 2026
Agent replied · 24 September 2026
Thank you, Debbie, for your lovely review.
We're delighted to hear that your experience with Jones Homes was such a positive one from your very first visit. It's wonderful to know that Karen's helpful and informative approach made such a great impression, and that you're pleased with the quality of your new home.
Karen has been a valued member of the team for many years, and we're sure she will be touched by your kind words which we will pass on.
Thank you again for taking the time to share your feedback and for choosing Jones Homes.
Best regards
Jones Homes Southern
★★★★★ 5/5
TrustpilotWe’ve just moved into our Jones Homes…
We’ve just moved into our Jones Homes and had a really positive experience from start to finish. The quality of the homes and attention to detail is excellent, and the whole process has felt smooth and well organised.
Lyndsey · 23 May 2026
Agent replied · 2 June 2026
Dear Lyndsey,
Thank you for such a wonderful and glowing 5 star review. We are delighted to hear of your buying experience, the service and how happy you are in your new Jones home. It is great to hear you would be happy to recommend Jones Homes. Please know that your kind words and compliments will be passed onto Janette.
On behalf of us all, we wish you many happy years in your new home at Teasel Green.
Kind regards, Jones Homes Yorkshire
★★★★★ 5/5
TrustpilotSo helpful staff
From start to finish all the staff were a pleasure to communicate with and kept us well informed of ongoing process nothing was too much trouble for them. Even after moving in site staff were all very helpful and cant thank them all enough for making our journey so successful.
Janet · 30 January 2026
Agent replied · 25 February 2026
Thank you Janet for taking the time to leave a 5* review of your experience and the support you received from the team at Cavendish Park, your kind feedback will be passed on. It is great to hear your journey to your new Jones home went as smoothly as it did.
On behalf of all at Jones Homes, we wish you many happy years in your new home.
Kind regards, Jones Homes Yorkshire
★★★★★ 5/5
TrustpilotBen and Martin came to do some repairs…
Ben and Martin came to do some repairs and work on the house. They are a credit to your company. Hard working, trustworthy, reliable and friendly.
Stephanie · 28 July 2026
Agent replied · 24 September 2026
Thank you Stephanie for your lovely 5 star review. Ben and Martin will be delighted with your kind feedback.
On behalf of us all, we wish you many more years of continued happiness in your Jones home at Gateford Park.
Kind regards, Jones Homes Yorkshire
★★★★★ 5/5
TrustpilotBen Marriott came and fixed some stuff…
Ben Marriott came and fixed some stuff for us. Nothing particularly major but turned up with a smile on his face and sorted our stuff out within an hour or so. Nothing seemed to faze him. He identified something relatively significant with our bath tub....again not an issue. Sorted it. Really pleased with Jones Homes and Ben. Thank you for popping over :-)
Max · 29 September 2025
Agent replied · 23 August 2024
Thank you Max for the 5* review and positive feedback. Ben will be delighted with your kind review.
On behalf of us all, we wish you many more years of continued happiness in your Jones home at Cavendish Park.
Kind regards, Jones Homes Yorkshire
★★★★★ 5/5
TrustpilotThank you to everyone at Gateford Park
Thank you to everyone at Gateford Park! We had an amazing experience from start to finish. David & Lynn were really helpful throughout and since moving in Graham, has been very attentive and sorted our issues (all minor) very quickly, making the transition into our new home very easy. Would 100% purchase again!
Ms · 3 May 2024
Agent replied · 13 June 2024
Thank you Kesiah for your kind words and 5* review! David, Lynn and Grahame will be delighted. On behalf of all at Jones Homes, we wish you many happy years in your new home.Kind regards,Jones Homes Yorkshire
★★★★★ 5/5
TrustpilotGreat friendly and professional '…
Great friendly and professional ' beautiful house and very clean. Tge after care been amazing. Love our new house
KAREN · 6 September 2026
Agent replied · 24 September 2026
Dear Karen,
Thank you for your kind words and for taking the time to share your experience with us.
Our on-site team is dedicated to making the purchasing process as smooth and stress-free as possible, so I know they will be delighted to hear your feedback. We will pass on your comments, which are greatly appreciated.
Wishing you many happy years in your new home.
Jones Hones Southern
★★★★★ 1/5
TrustpilotJoke of a company
Shame there isn’t a minus 10 Lived in my home 19 months now Snagging is still not complete major issues with bad brick work to our house Came to sort it instead made it even worse Will be seeking advice from the nhbc and from a solicitor!!Soon as they hand you the keys they loose interest I’m work in the construction industry and I’ve never seen work so bad
As · 1 February 2023
Agent replied · 13 June 2024
Thank you for bringing these matters to our attention and we are sorry to read your concerns as this isn’t the type of feedback we would hope to receive. Unfortunately, we are unable to assist with snagging matters via this platform, please could we ask you to contact the Regional Customer Services team on CustomerServices.Yorkshire@emerson.co.uk Please rest assured we will share your feedback internally. Kind regards Jones Homes (Yorkshire) Ltd
★★★★★ 4/5
TrustpilotA warm welcome given by Jones homes…
A warm welcome given by Jones homes with flowers and champagne. The home had been cleaned and hoovered ready for my furniture. Little touches including hand soap and towels on the downstairs bathroom, just showed how the small touches made it a stress free day. Thank you Junes homesde
Tracey · 28 May 2024
Agent replied · 13 June 2024
Thank you for your feedback and for taking the time to share your experience with us! On behalf of us all, we wish you many happy years with your Jones home.
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