Jones Homes reviews

★★★★★ 1/5

Trustpilot

We are extremely disappointed with the…

We are extremely disappointed with the quality of the new house we have just purchase from Jones Homes on their so called Signature development at the Van Dyke Village, over 300 issues found when we walk through the door, we understand new properties have snags however the quality of workmanship is disgraceful, we asked to speak with the Director of Jones Homes to ask the question, who checks the work of the trades working in the house, his response was he checks all properties, right!!!, 349 issues raised, why have they let a customer purchase a new house because it’s not a home, when there are so many snags, it’s clear they don’t care about the customer, all the comms you read about Jones Homes stating they have attention to detail is complete untrue, I believe this company has lost its values when it comes to customer experience, we’ve purchased three properties from the company over the last 20 years and they have lost their way, we think they have got complacent, they need to remember with out customers they have no business, I hope our experience is a one off however I’d hate another family to go through what we have experienced, you move into your dream home only to realise it’s actually a nightmare, I’m sure we have just been unlucky and something has clearly gone wrong however be careful, we’ve probably got months of trades coming into our house to rectify these issues which when your are struggling with mental health issues it’s not what you want. Don’t think the construction team are hear to help, they may have the qualifications to understand house building but please don’t let them speak with customers, they just don’t have the skills to try and reassure you that these issues will be addressed, Jones Homes, please take our experience as reality, don’t lose what’s happening with your customers from basic failures, your a great company which needs to reflect on what’s really happening outside the head office doors, this could have a major impact on your reputation. We understand you have a duty to put the issues right and we believe you will, sometimes it’s best to do things right in the first place than address these once the customer moves in, I’m no expert however this must have a financial impact on your business not to start and detail the damage this can have to your reputation with treating customers like bricks, if you purchased a car for £610,000, it would come off the production line, it would go into a quality check before the customers is handed the keys, you would not expect to have to keep taking the car back to the showroom with 300 defects, come on Jones Homes, really!!!

Craig · 20 May 2023

★★★★★ 5/5

Trustpilot

Snagging work

We have just had Gary and Martin ( joiner and decorator) around to complete minor snagging work.We must say they were both excellent, leaving the apartment clean and tidy following the efficient completion of the jobs.

Wendy · 29 February 2024

★★★★★ 4/5

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Almost everything went according to…

Almost everything went according to plan, unfortunately Jones were unable to change bathroom detail or fencing around the property. The paving behind the house was hardly adequate.

JOHN · 30 July 2024

★★★★★ 1/5

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Totally Inflexible

We were left homeless for four days - due to Jones Homes Solicitors lack of engagement with our solicitors

Graham · 30 November 2024

★★★★★ 5/5

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Jones Homes made it as easy as possible…

Jones Homes made it as easy as possible through the whole process of buying our new home.

Mr · 11 December 2024

★★★★★ 5/5

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Purchase at Moorfield in Poulton Le Fylde

The sales staff and site manager were very helpful, especially as my wife and I live abroad and so were dealing with them remotely. The sales staff kept in touch regularly and answered any queries we had in a timely manner. We felt that all concerned were looking after our interest.

Mature · 1 November 2022

★★★★★ 5/5

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Jones home’s beautiful and all the staff and workforce Beautiful house and absolutely…

Beautiful house and absolutely fantastic work force , Gail/Vicky/Sam/Neil have gone above and beyond to make my move go smoothly,everyone snagging team workforce has been fantastic,Thankyou to you all for all your support and help.mrs Eileen Hallam x

Eileen · 16 November 2023

★★★★★ 5/5

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Denise in the office has been a…

Denise in the office has been a fabulous support to us. She’s helped us to navigate through the whole process, despite my early worries that we would never make it.

Keith · 29 April 2024

★★★★★ 3/5

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BUILD QUALITY LACKING

Staff very helpful. Tenancy agreement needs scrutiny. Design excellent, well thought through. Build quality lacking. It appears that Jones project / site manage and sub-contract all other work with a focus on time to complete versus quality of work resulting in poor finish / a lot of re-work.

Aberdeen · 28 January 2023

★★★★★ 1/5

Trustpilot

Are Painters in such high demand???

This is one for the NW Area Homes Construction Director , who is unable to respond to e mails sent to him and the groups Property Management Company…and yes I am being sarcastic….Question…how long does it take to get a painter and decorator to complete remedial works?Answer…nearly 12 months and still outstanding…Question…What colour is the paint…don’t ask us we do not keep records!!! So when a painter turns up he did not know the colour nor had any paint with him!

Ian · 19 January 2023

★★★★★ 5/5

Trustpilot

Amazing! Couldn’t ask for more!

Couldn’t ask for more. The house is beautiful with quality contemporary features throughout. There are of course a few snags, as is expected, that are being dealt with promptly and with consideration. All the site team are incredibly helpful and responsive. The whole experience has been completely stress free...In fact it has been a joy! I would definitely recommend Jones Homes to my friends and family.

Nat · 4 September 2019

★★★★★ 5/5

Trustpilot

Love our new home.

We moved into our new home 2 months ago and love it! We have snags as expected but Jones Homes have been really responsive in rectifying any issues. The whole team on site work really hard to make sure you are welcomed and settling into your new home.

Mrs · 8 January 2023

★★★★★ 5/5

Trustpilot

Amazing build quality

Amazing! Service from start to finish has been fabulous and the build quality is outstanding

Amber · 11 December 2024

★★★★★ 5/5

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a new Jones house

Moved into a new Jones house. Very few teething problems and everyone of these has been sorted quickly by experienced professionals who have provided excellent service and support.

David · 15 April 2024

★★★★★ 5/5

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Excellent service provided by Howard…

Excellent service provided by Howard White, one of Jones Homes Operatives. He truly is very talented and exceptionally pleasant guy. Thank you so much for doing a fantastic job Howard!

Julie · 29 February 2024

★★★★★ 1/5

Trustpilot

Agree to correct defective work then refuse to do …wish I had read reviews before buying…

If you want to buy from a company that offers “all” proceedIf not keep reading:Just look at the reviews 1*Complete works that do not meet statutory requirements and need additional works.. then due to cost to correct…refuse to complete legitimate outstanding works as any spent on the original incomplete works, cancels budget to complete outstanding works…Agree to correct defective significant works but then refuse to do soWarranty offered by Checkmate…not even worth using as toilet issueRefusal to meet to discuss issuesIf you do meet…Standard response is NO…Refuse to accept works not completed to specification Service charges just escalate…charges to correct defective and or outstanding works on handover back charged to ownersInternal issues re insurance costs..change of approach and becomes a portfolio cover increasing cost by 50%Beware…if you buy and sell on you are legally have to declare any outstanding issues/ disputes..if you do not you are liable to compensate the buyer if it come to light later on…Both the developer and Management Company belong to the same Emerson Group..so it goesEmerson Property Management…. “Will u (JH) accept costs to correct/complete worksJH..NoEPM…ok will charge the owners…Even when it is both proved and agreed if costs charged to residents sit with Jones Homes…when year end charges are concluded…the agreed cost reversals are ignored…. In summary..go elsewhere….the Chairman lives in isolation in Jersey…on the back of your money..Should JH suddenly get its act together , accept liability, and correct all the major defects, I will post another positive review.Just hope the Emerson Family actually read these reviews…

Ian · 5 September 2022

★★★★★ 1/5

Trustpilot

Don’t buy a Jones homes please look at…

Don’t buy a Jones homes please look at other developers very poor quality which reflects in build and customer service…our house was a lock down build which means everything that went into the building this house regarding cement products went bust so our house has 5 different colours in the cement not releasing till the house has fully dried 18mths down the line to get Jones home to come out and make the job ever worse …no support all they want is your money I find words fail as everything thing they do they make the job even worse …PLEASE…think before you buy off these even knock on peoples doors,ask what there experience was like it will give you a true reflection on there service I live on the Bolsover site if you wanted to call me and I could show you all my problems as we thought we had our dream house only to find it being a total nightmare the NHBC are just a Bobby basic guide line which Jones pays a premium to them to have them on board however if your problem is under 10k it’s a small claims or solicitors as many people just pay for it them selfs due to the up set they give you loads of lip service and think your getting jobs done but never correct it ..I’m very open to calls on 07492464296 to discuss this with any one who wants to see first hand very very poor workman ship your just a number no one cares after they take your money.Please call me before you think about buying a Jones home I live at 6 nether view 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬😢🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 THINK BEFORE YOU BUY PLEASE 🙏If I can ask for any support to stop these corporate big boys bullying us hard working people 😢 after making 40 million pound in profits last year which we all helped them achieve this (company house )to no help and support shame on you let’s see if the news papers and other people can help please 🙏(just goes to show all they want in MONEY 💰)

Stephen · 5 September 2022

★★★★★ 5/5

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Karen in the sales office at walnut…

Karen in the sales office at walnut grange was super helpful,she provided continuous assurance through out my home buying process.

Joedeen · 9 August 2024

★★★★★ 2/5

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Never had a new build with so many…

Never had a new build with so many snags. Really poor attention to detail. Customer care is very poor. Have to chase and chase contractors via customer service where they are, when are they coming, why haven't they been. Really shocking.

Mr · 11 March 2023

★★★★★ 1/5

Trustpilot

I'd buy a shed instead if i was you...

Just a list of the outstanding snagging and ongoing issues with the property only a year old which have yet to be actioned a year after reporting.Jones are quick to entice you in with excellent sales and aftercare but as soon as your in the property expect nothing but shoddy workmanship, an after care office that never respond and no care what-so-ever in attempting to put issues right.-Broken and cracked paving slabs to front of property (Total 3)-Following attendance from customer care engineer our front door handle has been repaired- but we were advised the door had been fitted completely wrong and did still not close or sit flush into the frame leading to a gap between frame and door letting in a constant draft to the property- door needs to be replaced In it’s entirety- Addition the thumb locking mechanism is now totally snapped leaving us locked in on occasion and unable to use the front door until we fix it again ourselves. This was attended to by a ''joiner'' who turned out to be a random worker who was on site from the ground works team who attempted to repair but only made the door worse, to a point now where it doesnt shut at all and the slightest gust of wind blows it wide open- Hugely ideal with a small child in the property.-Driveway as communicated on move in, due to wall constructed between ourselves and neighbours that we were not informed of on purchase means we are physically unable to fit two cars outside the property and unable to open either car to access rear child seat. We have measured neighbours properties with consent whos driveways have measured around 900mm-1m wider than our driveway, we are constantly parking one car on the road due to this.-Gap in brickwork of driveway that looks like it was laid by Stevie Wonder-Large gap in brickwork to rear separation wall between ourselves and neighbours around 2cm- gap is becoming wider. Appears these walls were never cemented-Full length crack of staircase top to bottom around 5mm-Cracked and chipping plaster and paint work across kitchen walls which has completely come away from the wall-When customer care engineer attended to re seal bathroom tiles he advised the entire of the bathroom had been tiled at an angle , causing the bath itself to also be fitted at a slant. This has caused the constant dropping of the bath away from the tiles and sealant leading to the leak through the bathroom ceiling. We were advised this would continue to happen if the bathroom was not correctly re tiled and the bath fitted correctly- Addition since attendance the bath has now slipped even further down and has caused a large gap between the sealant and the bath tiles, which led to an initial leak coming through the bathroom ceiling. -Bathroom tiles are uneven behind bath which was confirmed on initial attendance by Jones engineer to re seal bathroom, re grouting required to majority of bathroom as identified on move in -All kitchen kick boards and units are flaking and damaged -Windows to front and rear of house are extremely draughty and even when heating is turned on are leaving rooms freezing including our babys Nursery which we have now moved to the back bedroom as this is ever so slightly warmer -2-3mm gaps between skirting boards across property. -Roof tile incorrectly to porch incorrectly installed blew off , on site roofer attending to fix apologised admitted this wasn’t installed correctly. This led to my wife’s car being hit by the tile smashing her rear brake light, when reported to Jones Construction director advised she went through her own insurance!-Fence panel has completely dislodged from standing pillar meaning there is now a constant gap between ourselves and the neighbours-General shoddy work from bricklayers has huge chunks of cement just thrown all over the exterior of the property looks like a patchwork quilt to be honest.-All carpets in property have completely come away from grippers leaving tiny ramps all over the house-Front bedroom window doesnt even shut as it wont fit inside the frame, honestly it's like an igloo in here.

Elliot · 25 May 2022

★★★★★ 5/5

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Ben and Martin must be some of the…

Ben and Martin must be some of the nicest guys and have a real passion for the jobs they do.

Michael · 21 June 2024

★★★★★ 5/5

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Mike Barratt visited to change a door…

Mike Barratt visited to change a door handle that had broken. Very professional and even greased all the other handles while he was here. Thank you

Paul · 22 February 2024

★★★★★ 5/5

Trustpilot

Have looked at Jones homes for years

Have looked at Jones homes for years, finally bought my dream house in April. A few minour issues which is to be expected but the site manager is very quick to correct. I love my new home.

Sarah · 24 May 2023

★★★★★ 1/5

Trustpilot

Extremely poor quality door mechanism's

Almost every internal door handle in our home has broken, the mechanisms used are very poor quality. These are supposed to be quality fire safe doors but my children getting locked in their rooms due to the locks renders them useless. The lock on my front door has now also broken, the hinges are very poor on the front door aswel and have had to be straightened multiple times. Almost every soft close unit in the kitchen has fallen off and the lights used in the main bathroom are whole units which we cannot find a replacement for so are now left with only one.Trying to get through to customer care doesn't seem very easy.We have been in for 3 years now and expect certains things to break occasionally but for all of the same issues to happen to all doors shows just how poor they really are.

Ryan · 19 March 2022