Jones Homes reviews

★★★★★ 4/5

Trustpilot

Jones Homes - Excellent Staff

Staff are extremely friendly and the attention to detail is excellent. Issues are solved quickly and efficiently and I would highly recommend them. Julie Roberts, Mike Collins and their colleague Julie are absolutely excellent - friendly, approachable, attentive and a lot to deal with.

Peter · 5 March 2024

★★★★★ 5/5

Trustpilot

Happy buyer

Karen (sales advisor) and Paul (site manager) made our move go very smoothly. Always there to answer any questions. Would recommend Jones Homes if you are looking to buy a new house - professional company.

Wendy · 17 August 2024

★★★★★ 5/5

Trustpilot

Faultless

Can’t fault Karen, absolutely top class. Jones homes too for being so patient with everything that was thrown at us (and there was a lot!)Thank you so much

Arran · 3 December 2024

★★★★★ 5/5

Trustpilot

Excellent builder, I would highly recommend!

Great team who couldn't do enough for us throughout our moving process. The houses are beautiful and the after care once moved in is excellent. I would highly recommend buying a Jones home. We absolutely love our new home !

Mr · 20 May 2024

★★★★★ 1/5

Trustpilot

Buy elsewhere

House design is brilliant but the quality and workmanship is shocking. I'm in the building trade, and can't believe the workmanship around me, silicone around the Bath looks like a child has done it, in fact all the silicone around the house is a mess. Cracked windows, odd size architraves, cracked doors, doors that don't open, doors that don't shut... Really bad quality, wish we could get rid of it... Up yours Jones homes.. Cavendish Grange bolsover

Clayton · 14 August 2019

★★★★★ 5/5

Trustpilot

Wentworth view

Wentworth view, Thorpe hesley.

Michelle · 8 September 2025

★★★★★ 5/5

Trustpilot

Would recommend Jones Homes

The quality of our new home is excellent! Very pleased with the after sales service. The on site team have been very professional, helpful and dealt with anything we raised quickly and gone the extra mile to make sure we were happy…The customer service team have also been extremely easy to deal with…Would recommend buying a Jones Home….

Mrs · 26 January 2023

★★★★★ 3/5

Trustpilot

Lovely house but….

Lovely house, built with care but let down by serious lack of attention to detail. We were subsequently informed that some of these disappointing issues are within industry standard which seems to be the general ‘cop out’ excuse. These standards should be reviewed. Shockingly dirty on move in day. Lack of transparency on exact location and its drawbacks. We were refused access due to various site issues until 2 days before completion so too late to back out without huge upset to others. Having said all that, the assistant site manager and the sales person involved were as helpful as they were able to be and we were very grateful for that.

Mrs · 31 October 2023

★★★★★ 1/5

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Jones homes are planning to build on…

Jones homes are planning to build on land off if Windyhill, bolton.

Sue · 3 April 2026

★★★★★ 1/5

Trustpilot

I have emailed several times about the…

I have emailed several times about the trees outside my flat on summer fields they block the light out and think they are a fire hazard

Primrose · 3 December 2024

★★★★★ 1/5

Trustpilot

21 months in property and still waiting…

21 months in property and still waiting for items on 7 day snag list to be completed. Multiple issues throughout this process. Company only cares about selling new houses, the finish of the properties is shabby and they have 0 interest in remedial works.This isn't my first new build, but Jones are bottom of the list in my view

Kevin · 15 November 2022

★★★★★ 5/5

Trustpilot

Big thanks to Ben & Martin.

I cannot rate the quality of work provided by Martin and Ben highly enough. They refitted a shower tray and door and the work was carried out to the highest standard. Not only that, they are polite and extremely respectful of your property. They are a credit to Jones Homes.

Chris · 13 March 2025

★★★★★ 1/5

Trustpilot

Terrible

Terrible - house in Heather View Hade edge not designed or built for the elements and natural weather conditions, 3 year old house failing in too many places to list. Terrible customer service not interested in fixing issues even when there own contracors say there are issues. Disappointing to say the least.

Richard · 15 June 2023

★★★★★ 5/5

Trustpilot

Just Completed!

Philippa and the sales teams guided us through every step of the process and took the stress out of buying our brand new home.The build is very high quality and were pleasantly surprised at the handover. The attention to detail was pleasing and the house looks beautiful.

Mrs · 10 October 2023

★★★★★ 1/5

Trustpilot

Total disgrace of a company

If no stars was an option, that’s what they would get!!We have sent an application for solar panel installation in our 23 year old house back in April. We have been told it will take a few weeks but after the time has passed we have been told a lot of bullocks as to why the decision has not yet been made. JH stopped answering my calls and getting a response to an email was like a miracle. This is the office in Alderley Edge, Stockport. Only after I called them out on the lies they have been feeding us, they said the application has been approved, this is over 4 months later!!!! What sort of company does that? Stringing along a customer for such a long time, not a professional behaviour you’d expect from a respectable company. As an advice for JH, work more closely with your customers, be truthful and open about their applications etc, as the experience we had caused a total loss of respect for Jones Homes.

Katarzyna · 8 September 2023

★★★★★ 1/5

Trustpilot

Van Dyk sh!tnature

Well where do I start with this company, I have been verbally abused by their construction director (Yorkshire) and not had an apology. Over 400 snags was found on the house which after 9 months are still outstanding. They have a complete disregards for safety which has resulting in been injured twice. Things missing from the house, extras paid for which still haven't been installed after 9 months.Joke of a company that keeps getting worse. Raise with the regional director who couldn't even apologise for his staff behaviours.

Blu · 28 August 2023

★★★★★ 1/5

Trustpilot

Been to see customer care twice.spoke…

Been to see customer care twice.spoke to me like I was not important and had an attitude problem.absolutely no help was given.she did not care at all.the receptionists attitude was terrible.absolutely no help at all.she was not interested in our problems.

Kevin · 22 January 2024

★★★★★ 1/5

Trustpilot

No care for their customer

We live in a Jones home about 16 years old. The company own a line of trees behind our property and do not maintain them. They are now about 40 feet high. We get constant huge branches crashing into our garden and onto our garden room roof (some are over 12 feet long). We now get very, very poor TV signal and cannot get sky reception despite spending hundreds of pounds on aerial boosters. We have sent over 20 letters in the past 7 months (recorded signature on delivvery) and they are ignored with no courtesy of reply. We are at our wits end. Moral of this story, a greedy builder with no interest in customer's quality of life. Beware buying from this company.

GL · 24 July 2023

★★★★★ 5/5

Trustpilot

Ben & Martin H

Ben and Martin have been excellent. Their quality of work and attention to detail is brilliant. Really pleased with the work they have done.

Richard · 8 November 2024

★★★★★ 5/5

Trustpilot

Front door repair

Chris assessed and advised based on what would give the best outcome; he did not hurry or make us feel he would not return if needed. He provided exactly what as a customer we needed. Thank you.

Colin · 29 March 2024

★★★★★ 4/5

Trustpilot

Love our new home

Love our new home. purchase was straight forward. a couple of snags still to sort out which is why I've not given a 5 star review, other than that I would. can recommend the quality of build. beautifully landscaped front gardens & estate whilst back gardens turfed. Customer service always polite, everyone helpful.

MRS · 16 January 2023

★★★★★ 5/5

Trustpilot

Stratton- jones homes

Julie Roberts on the Sunfield site has been helping us recently with alot of decisions. She has been so helpful and has gone above and beyond for us. Thank you so much x

Sophie · 14 May 2024

★★★★★ 1/5

Trustpilot

Would not rate Jones homes to buy a new…

Would not rate Jones homes to buy a new build. Numerous issues in the house. Garden keeps flooding every time it rains due to drainage holes that have been put in the brickwork on the wall. Tarmac on the front of my property hasn’t been completed after over 2 years being in the property. The site got abandoned for over a year with no explanation to the residents on the development.

Natalie · 13 January 2024

★★★★★ 1/5

Trustpilot

Another example of the poor workmanship…

Another example of the poor workmanship on their so called Signature development at the Van Dyk Village near Clowne, we took the radiator off in the garden room to paint this weekend, the brackets are only just holding on as the plasterboard has been damaged, in shed of repairing it they have left it in such a poor state I’m surprised the radiator has not feel off the wall, it’s another example of the poor trades working on these properties and nobody from Jones Homes checks their work, the construction team are a disgrace, be very careful as we have just joined the local WhatsApp group and all the residents are saying the same, beautiful place, extremely poor houses and a company that don’t have the resources to build quality homes anymore

Craig · 1 June 2023