Trusted Agent profile
★★★★★
557 reviews across 2 platforms
204 Station Road Bamber Bridge, Preston, PR5 6TQ, South Ribble PR5 6TQ
Bridgfords's South Ribble office at 204 Station Road Bamber Bridge is rated 2.5 out of 5 across 557 reviews on two platforms, including 92 Google reviews rated 4.7. The 465 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the South Ribble office, from every platform, shown as written. First names only.
1/5
TrustpilotFraud risk
Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!
5/5
TrustpilotI recently moved into Brigford property…
I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.
5/5
TrustpilotService above and beyond
What can I say about Bridgfords in Bamber Bridge, what an absolutely fabulous team of professionals to deal with especially Jane Catterall! This amazing lady has gone above and beyond for us firstly regarding the sale of my mum's house after she passed away, and now ourselves. Without Jane with her knowledge and wealth of experience our house move would have collapsed, she did everything in her power to get the job done, she went above and beyond, and is also a very understanding and caring individual remaining professional throughout. Couldn't have done this without you! Wouldn't hesitate to use them again.
1/5
TrustpilotOne of the worst estate company i have…
One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property .
5/5
GoogleI dealt with Cathy from the beginning, she arranged and met me for the initial viewing and was nothing but helpful from day 1. From day 1 to day 11 (moving in day) I've had nothing but a quality professional experience from Cathy and the team. Cathy even helped me decide where to put my Christmas tree! (see picture of Cathy *being* my Christmas tree) Highly recommended, fantastic service.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleHaving bought properties through Bridgfords at Bamber Bridge (3 properties), and also having sold through them, I feel I can judge as a buyer and seller. Whilst the whole team are fabulous and super professional, Lisa is phenominal! Thank you for selling the recent 3 houses so quickly and efficiently for us!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotSome things never change - still shoddy
Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.
1/5
Trustpilot2 month+ deposit return delay
I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.
5/5
GoogleHi, I would like to thanks Lisa and Jane for helping us throughout the process of purchasing property🎉. Always give quick replies. I would highly recommend to anyone who is purchasing their first property. They were incredible and loved their service so much and they were very prompt at responding to my queries. I am definitely coming back. I wish I could give more than 5 stars ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️😍🥰
Hi Tazzy, Hello! Thank you for your kind words about Lisa and Jane. We are delighted to hear about your positive experience purchasing your property with us. We appreciate your recommendation and look forward to assisting you again in the future. 🌟🏡. Kind regards, Lucy, Customer Relations. …
5/5
GoogleMassive thank you to Jane, and the rest of the team who made the whole process of my house sale as stress-free as possible. I never had to chase them for anything, when they said they would call with an update they did, when they said they would chase something for me, they did. Jane went above and beyond throughout, making sure everything kept moving in the right direction. She was extremely reassuring, friendly, professional and approachable. I could not recommend them enough if you are looking for an estate agent. I would definitely look to use them again in the future and would not hesitate to recommend them to anyone. Thanks again :)
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely amazing work from all the staff at bridgefords especially Lindsay! Her straightforward and swift processing of applications made it such a delight to move home (which we all know can be a nightmare) from a viewing to moving in less than 48 hours, it’s clear the whole team is committed to their customer satisfaction on both on a professional and personal level. And the cherry on the cake was the lovely little welcome package I received upon moving in (it really is the little things) Hopefully I won’t have to but if I do ever move again she will be my first point of contact! 5 stars!!!
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
Trustpilot1 Star is too many stars in my opinion...
I approached Bridgfords and Michael Poole last year to see about selling my late fathers Bungalow. I found their sales tactics to be a bit off, immediately trying to upsell me services I personally felt had no value, insisting it would make every difference. I begged to differ and having a bad gut feeling about them and a positive experience with Michael Poole I chose Michael Poole instead. Then came the phone calls trying to get me to switch and saying they would do a better job. After the second phone call I made it clear I was definitely not going to change my mind and asked them to remove my number from their records and not call me again. I received several other phone calls 2 or 3 weeks apart from each other and after repeatedly asking them to not call me again, the final call I received I told them (not very nicely) that if they contacted me one more time I would report them to the police for harassment as I had made it clear on several occasions I didn't want them to contact me.
5/5
TrustpilotThank you so much Holly at Stockton Heath's Bridgefords
I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx
1/5
TrustpilotThe worst out there
The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.
1/5
TrustpilotBridgefords are the worst estate agents…
Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!
5/5
GooglePRESTON BAMBER BRIDGE - As first time buyers we had absolutely no idea what to expect and Bridgfords were so helpful, patient and didn’t patronise. We appreciate their help so much and a special shout out to Lisa who helped us consistently with all of our enquiries.
Hello Lindsay, Thank you so much for your wonderful 5* review! We're thrilled to hear that as first-time buyers, you found our team at Bridgfords Bamber Bridge helpful and patient. Lisa will be delighted to know her support made a difference in your experience. Best wishes, Lucy, Customer Relations Team
1/5
TrustpilotValuation?? They can't be bothered!
Booked in a valuation with Bridgfords. They called the following morning at 830 which was very efficient. Was advised over the phone that this would take 30 minutes. Had a phone call from the Sale branch on the morning of the appointment. Asked if i intended to put my house up for sale, said it would be dependent on the equity we have in the house. He said the valuation would take and hour and a half and he could send a virtual valuation. It sounded like the guy couldn't be bothered at all. If this is the level of experience you get from someone that is trying to get your business, I would hate to think about the experience you would have selling through this place. Really poor service!
1/5
TrustpilotHave reported manager to property…
Have reported manager to property ombudsman. Bridgfords agreed a one percent sale fee to sell grandmothers property. The branch manager, Tammi Moulton, then completed the sale contract on our behalf, changing the fee to 'percentage of asking price' without consent - leading to an increase in fee by hundreds of pounds. This is, of course, unethical, illegal and we are challenging this. Add this to poor service, poor marketing of the property, and poor attitude of the staff members, in particular Tammi Moulton, and I don't think it is possible to find a worse estate agent in Staffordshire. Needless to say, I would avoid using.
1/5
TrustpilotConflict of interest
I was lied to by the manager of one of the branches when I put my property in their hands to manage and realised the tenant was friends with one of the staff, I challenged this with the manager, as soon as I realised and was told that she wasn't involved in that side of things, she very much was, she was lettings and quite possibly advised the tenant against me. It was a complete conflict of interest, one that has cost me dearly and I tend to take the matter further, I have already been in touch with ARLA. There was much more besides but this is the main issue.
1/5
TrustpilotWell what I can say! SHOCKING SERVICE.
Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!
1/5
TrustpilotAbsolutely shocking
Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated
1/5
TrustpilotMy experience with Bridgfords/Countrywide
My experience with Bridgfords/Countrywide has been extremely disappointing.
5/5
GoogleThis 5* review is for the Lettings Negotiator, James Barbuto, who has recently assisted us with some maintenance issues our tenants had raised. James went above and beyond to help us source a contractor and liaised between them and the tenants directly to resolve the issue. Throughout the process James has been polite, friendly and efficient. In particular, I have really valued his swift action and correspondence with us as landlords. I have felt that we have been kept up to date with the progress of the works at every stage. Thank you, James!
Many thanks for your outstanding comments and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you to all at the Bamber Bridge Branch, Efficient and very friendly after having my house on the market for over 12 months within 5 days of being with Bridgfords my house was sold, throughout the whole process I had no stress, worries or concerns I was kept up to date constantly. I couldnt recommend these guys enough!!! A special thanks to Jane and Daniel, good luck for the future in such difficult times. Thanks again Gaynor xx
Thank you for your amazing comment, recommendation and 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bridgfords's South Ribble office has 557 reviews across two platforms: 92 on Google, 465 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Bridgfords Bamber Bridge Sales is rated 2.5 out of 5 across all 557 reviews, and 4.7 out of 5 on Google from 92 reviews, checked 9 October 2026.
Bridgfords Bamber Bridge Sales, 204 Station Road Bamber Bridge, Preston, PR5 6TQ, South Ribble PR5 6TQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.